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Online Customer Support Representative Jobs in Raleigh, NC

Call Pernell

Dispatcher - Customer Support Rep

Smithfield, NC · On-site

$14.75 - $18.50/hr

  • Medical

  • PTO

YOUR DAY As our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

Provide excellent customer service with empathy and professionalism * Update records and manage customer information accurately Basic Qualifications: * At least 1 year of recent call center ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

... customer inquiries, such as general prescription status or financial information. § Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is ...

Lnw

Technical Customer Support

Raleigh, NC · On-site

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Lnw

Technical Customer Support

Raleigh, NC · On-site

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Victra

Sales Support Rep Part-Time

Zebulon, NC · On-site

$16.25 - $22/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Various online and computer-based training will be required throughout your employment with Victra.

Nexera

Client Support Representative

Raleigh, NC

$1.2K - $2.0K/wk

Client Support Representative Want a career that combines customer service with professional growth? We're expanding and looking for individuals who enjoy working with people while learning about ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

Aston Carter

Client Support Representative

Raleigh, NC

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service experience (at least 6 months) in a call center, customer support, or similar ... Representative, Patient Access Representative, Pharmacy Technician or Support, Medical ...

Posted today

Flowserve

Sales Support Representative

Raleigh, NC · On-site

$18.50 - $25.25/hr

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer ...

Flowserve

Sales Support Representative

Raleigh, NC

$18.50 - $25.25/hr

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Raleigh, NC

Online Customer Support Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do online customer support representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for online customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC? The most popular types of Customer Support Representative jobs in Raleigh, NC are:
What are popular job titles related to Online Customer Support Representative jobs in Raleigh, NC? For Online Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Customer Support Representative jobs in Raleigh, NC look for? The top searched job categories for Online Customer Support Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Customer Support Representative jobs? Cities near Raleigh, NC with the most Online Customer Support Representative job openings:
Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Dispatcher - Customer Support Rep

Call Pernell, Inc.

Smithfield, NC • On-site

$14.75 - $18.50/hr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

If you're skilled with managing your time, coordinating the activities of multiple people, and communicating with customers and coworkers alike, then you could be the full-time Dispatcher - Customer Support Rep we need at Call Pernell, Inc.! We're hiring a dedicated person to support our HVAC techs from our Smithfield, NC office.You earn a competitive salary that reflects your skills and experience, and enjoy great benefits and perks such as:Opportunities for professional development and growth within the company50% company-paid health insurancePaid vacation after 1 yearPaid holidays after 90 daysBoost your career and become a pivotal part of our success. Apply now!YOUR DAYAs our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching HVAC technicians to jobs, maintaining accurate records and documentation, and providing high-quality customer service. Here's a closer look at what you can expect:Scheduling and Dispatch: You set up service and maintenance appointments, adjust schedules in case of changes or emergencies, and dispatch technicians to their jobs.Technician Support: You provide ongoing support throughout the day by giving techs directions and communicating job details. As needed, you help generate price quotes and contribute to revenue growth.Customer Communication: You answer client questions, provide service information and pricing, and address concerns to foster trust in our company. After an appointment, you follow up with the customer to ensure they're satisfied with the work.Record Keeping: You fill out paperwork, maintain accurate job records and service call documentation, and enter data into our scheduling software.REQUIREMENTSExcellent communication and interpersonal skillsOrganizational and problem-solving skillsProficiency with scheduling software or an ability to learnAbility to multitask and manage time effectively in a fast-paced environmentHigh school diploma or equivalent1-3 years of dispatching experiencePREFERRED QUALIFICATIONSAt least one year of experience with customer service or the HVAC industryAdditional coursework or experience in a related fieldOUR MISSIONCall Pernell Inc. offers a dynamic and supportive work environment where your contributions are valued and recognized. We provide competitive compensation, comprehensive training, and opportunities for professional growth. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to their home's climatic conditions. That's why we hire world-class technicians and support staff to ensure that our customers are safe, comfortable, and in control of their indoor environment.We pledge to everyone that we are heating and air conditioning professionals, and we accept, with honor, such responsibility with the utmost devotion. Join our team and be part of a company that takes pride in making a difference in the lives of our customers!Ready to make a positive difference as our Dispatcher - Customer Support Rep? Make your move and fill out our initial application today!