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Online Customer Support Representative Jobs in Raleigh, NC

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

Provide excellent customer service with empathy and professionalism * Update records and manage customer information accurately Basic Qualifications: * At least 1 year of recent call center ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

... customer inquiries, such as general prescription status or financial information. § Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is ...

Adecco

Technician Support Representative

Raleigh, NC · On-site

$19 - $21/hr

Qualifications of the Technician Support Representative: · High School Diploma or GED · Prior customer service experience · Knowledge of Medicare, private insurance/managed care is a plus · ...

Nexera

Client Support Representative

Raleigh, NC · On-site

$1.2K - $2.0K/wk

Client Support Representative Want a career that combines customer service with professional growth? We're expanding and looking for individuals who enjoy working with people while learning about ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

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Online Customer Support Representative information

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How much do online customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC?

The most popular types of Customer Support Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Customer Support Representative jobs in Raleigh, NC?

For Online Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Customer Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Customer Support Representative jobs?

Cities near Raleigh, NC with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Support Representative

Streamline Services Inc

Durham, NC • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Description


Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for Customer Support Representative to join our growing team! If you're a motivated, organized, and positive individual with a passion for helping people, we want to meet you!


What You'll Do:

  • Be the first friendly voice our customers hear via phone, email, and online.
  • Schedule appointments and provide information about our services.
  • Help convert leads into booked services.
  • Manage and prioritize technician schedules.
  • Collaborate with field staff and customers for smooth job execution.
  • Provide administrative support to keep things running smoothly.
  • Utilize AI technology and office tools to streamline operations.

Requirements

What You Need:

  • 1+ year of experience in a customer-facing role (Dispatching a plus!)
  • High school diploma or equivalent.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication.
  • Positive, calm, and helpful demeanor in fast-paced situations.
  • Proficient with standard office software and experience using AI tools.
  • A team player eager to learn and grow!


Why Join Streamline Services?

  • 100% Employer Paid Medical and Dental Insurance
  • 2+ Weeks Paid Time Off (PTO) & 6 Company Holidays
  • Special PTO for Your Birthday & a Loved One's Birthday!
  • 401k with Company Match at 3%
  • Vision & Supplemental Insurance Options
  • Training and Growth Opportunities
  • Employee Appreciation Activities & Events
  • A supportive team focused on celebrating success!

Streamline Services is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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