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Remote Customer Support Representative Jobs in Raleigh, NC

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Customer Support Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do remote customer support representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Remote Customer Support Representative job?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the key skills and qualifications needed to thrive in the Remote Customer Support Representative position, and why are they important?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What does a typical workday look like for a Remote Customer Support Representative?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.
More about Remote Customer Support Representative jobs
What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC? The most popular types of Customer Support Representative jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Support Representative jobs in Raleigh, NC? For Remote Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Support Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Support Representative jobs? Cities near Raleigh, NC with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Raleigh, NC as of May 2026, with employment types broken down into 55% Full Time, 19% Part Time, and 26% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Bilingual Spanish Inbound Customer Care

Bilingual Spanish Inbound Customer Care

Arise Virtual Solutions

Raleigh, NC • Remote

$15 - $19/hr

Full-time

Posted 5 days ago

Job description

Supplement your income with flexible hours
If you're Bilingual (Spanish / English), have customer service experience and looking for a fast paced, flexible gig consider our Spanish bilingual support program on the Arise® Platform. Customer Care Representatives will help review, analyze, and respond to customer billing inquiries and resolve customer issues or questions, while also building trust and rapport with the energy customer through clear, respectful interaction.This is a fast-paced, high-call-volume program currently available through the Arise® Platform.
The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.
The Arise® Platform has various well-known clients available-including this opportunity with an energy provider -and you could start earning in just a few weeks.
What you will do as an Inbound Customer Support Representative
  • Review, analyze, and respond to customer billing inquiries
  • Resolve customer issues or questions
  • Processing payment deferrals and installment plans
  • Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of business energy processes and policies
  • Build trust and rapport with the energy customer through clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction remains high while resolving issues

What's needed to service this client:
  • Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE"
  • Have active listening and problem-solving skills
  • Ability to make the customer feel valued
  • Ability to communicate effectively, clearly, and professionally

What would be great to have:
  • Experience in billing customer support
  • Proven experience using customer service software, CRM systems, or providing customer support over the phone

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check and drug test are required.

Apply