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Remote Customer Support Representative Jobs in Raleigh, NC

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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How much do remote customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC?

The most popular types of Customer Support Representative jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Support Representative jobs in Raleigh, NC?

For Remote Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Support Representative jobs?

Cities near Raleigh, NC with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 69% Full Time, 17% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Support Representative

Guidebook

Raleigh, NC • On-site, Remote

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Description
About Guidebook
Guidebook is the leading mobile app platform for events and engagement with a strong focus on higher education. Universities and colleges use Guidebook to run admissions events, orientation programs, and campus engagement to bring their student communities together. We are an ambitious team building a category-defining product, and we love working with people who care about education, technology, and bringing people together.
About the job
We are looking for a Customer Support Representative to own frontline support. In this role, you will troubleshoot issues and serve as a calm, capable voice when our customers need it most.
A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in making a frustrated customer feel heard, and fine-tuning our AI-first operations to deliver consistently great customer experiences.
Please note: A short video is required with your application. See the "What to provide with your application" for details.
Key responsibilities
  • Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses
  • Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite
  • Customer Advocacy - Identify trends in the customer experience and surface opportunities for improvement to Product and Engineering
  • Weekend Support - Monitor the queue for critical issues on assigned weekends
  • AI Optimization - Improve our AI tooling by evaluating its answers, maintaining documentation, and giving feedback to make it better
Your first 12 months
Within 3 months, you'll:
  • Achieve a strong working knowledge of our customer base, Guidebook's Builder CMS, and our AI tools so you own the queue of customer tickets - resolving the majority without escalation
  • Build collaborative relationships across Customer Success, Sales, Product, and Engineering

Within 6 months, you'll:
  • Be a resident expert on our platform across customer use-cases and make meaningful improvements to the documentation informing our AI tools
  • Advocate for customers by translating issues & insights into actionable recommendations

Within 12 months, you'll:
  • Be an EDU domain expert
  • Serve as a consultative advisor to drive customer success
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why and pursue a real solution. You are comfortable working with all clients: from the most tech-minded & forward-thinking, to those using a smartphone for the first time. You are excited about making our AI tooling smarter, with a good instinct for when a human conversation matters more than an automated one.
Characteristics of the ideal candidate
  • 1+ years of professional experience in SaaS support, customer success, or similar customer-facing role
  • Outstanding written and verbal communication skills
  • High attention to detail and strong organization skills
  • Exceptional time & task management across multiple systems and tools
  • Skilled at collaborating with a remote team working across multiple time zones
  • Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS
  • Familiarity with the events industry, higher education space is a plus, but not required
Compensation
  • Annual On-Target Earnings (OTE): $50,000-$55,000 depending on experience, with variable based on support and business performance
Perks
  • 100% paid benefits: medical, dental, and vision
  • Short-term and long-term disability
  • Unlimited vacation time
  • 401(k) program with matching benefits
  • Stock options
  • Awesome company culture and fun virtual hangouts
  • MacBook and accessories to make you comfortable working from home
  • Awesome annual company retreats
What to provide with your application
  • Resume
  • Cover letter
  • A video no longer than 5 minutes with the following:
    • State your name, the role you're applying for, and the company you're applying to
    • Tell us what drew you to this role and our mission
    • Tell us about a customer interaction you are especially proud of. What was the situation, and how did you help the customer?
    • What is a school event, conference, or other event experience you will never forget? What made it great?
Equal Opportunity Employer
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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