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Remote Customer Support Representative Jobs in Cary, NC

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

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All JobsCustomer Support Representative JobsRemote Customer Support Representative JobsRemote Customer Support Representative Jobs in Cary, NC

Remote Customer Support Representative information

See Cary, NC salary details

$9

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$24

How much do remote customer support representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer support representative in Cary, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are popular job titles related to Remote Customer Support Representative jobs in Cary, NC?

For Remote Customer Support Representative jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Cary, NC look for?

The top searched job categories for Remote Customer Support Representative jobs in Cary, NC are:

What cities near Cary, NC are hiring for Remote Customer Support Representative jobs?

Cities near Cary, NC with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 17% Part Time, 5% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $36,220 per year, or $17.4 per hour.

Seasonal Remote Customer Service Representative- Work From Home

Graham Personnel Services

Mebane, NC • Remote

$16.50/hr

Full-time

Medical, Dental, Vision

Posted 14 days ago

Job description

Seasonal Remote Customer Service Representative - Work From Home


Looking for a remote opportunity with a nationally recognized retail brand? Graham Personnel Services is hiring Seasonal Remote Customer Support Representatives to help deliver an exceptional customer experience during the holiday season.

In this role, you'll assist customers with online orders, shipping questions, returns, promotions, and product inquiries. If you're comfortable navigating multiple computer systems, enjoy helping people, and can remain calm in a fast-paced environment, we'd love to hear from you.

What You'll Do
  • Assist customers with online orders and account inquiries
  • Help customers navigate the company website
  • Provide information regarding products, promotions, shipping, and returns
  • Resolve customer concerns with professionalism and empathy
  • Research issues and determine appropriate solutions
  • Navigate multiple systems and applications simultaneously
  • Deliver an exceptional customer experience on every interaction

Qualifications
  • Previous customer service, retail, hospitality, or call center experience preferred
  • Strong communication and computer skills
  • Comfortable multitasking across multiple applications
  • Excellent problem-solving abilities
  • Positive attitude and willingness to learn
  • High School Diploma or GED required

Schedule Requirements
  • Must reside within 1-2 hours of High Point, NC
  • Available to work between 8:00 AM and 8:00 PM
  • Must work one weekend day each week
  • Holiday availability required

Pay & Benefits
  • $16.50/hour
  • Medical, Dental, and Vision Insurance
  • Work From Home Opportunity


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