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Remote Customer Support Representative Jobs in Raleigh, NC

Sageworks

Support Analyst

Raleigh, NC · On-site +1

... customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent ... This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

ForgeFit

Remote Inside Sales Representative

Raleigh, NC · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

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Remote Customer Support Representative information

See Raleigh, NC salary details

$9

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How much do remote customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC?

The most popular types of Customer Support Representative jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Support Representative jobs in Raleigh, NC?

For Remote Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Support Representative jobs?

Cities near Raleigh, NC with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 69% Full Time, 17% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

SoftPro Customer Support Analyst

Fidelity National Financial

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Key responsibilities

  • Resolve Real Estate industry application issues for SoftPro applications, primarily SoftPro Select, and accompany services/utilities.

  • Assist customers with tasks such as CDF/file balancing, reconciliation of trust accounts, and other related Real Estate closing processes.

  • Accurately document customer issues, resolution steps, and gather feedback in support tracking software.

Fidelity National Financial rating

8.1

Company rating: 8.1 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

158th of 315 rated insurance

Job description

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro's Headquarters is in Raleigh, North Carolina.


SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!


What are we looking for?


SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am - 5:30pm local time. West Coast and Mountain candidate hours: 10am - 7pm PT and 6am - 3pm PT (every other month).

What will I do as a Customer Solutions Analyst at SoftPro?

  • In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities. Additionally, you will:

  • Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.

  • Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.

  • Providing a high level of customer service to each customer he/she works with at all times.

  • Ability to handle several priorities and manage knowledge of multiple products and their features.

  • Additional duties as assigned.

What will I need to be successful as a Customer Solutions Analyst at SoftPro?

  • Experience with the Real Estate Closing and Title Insurance procedures

  • Experience with West Coast Escrow & Closing process experience is a plus.

  • The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.

  • Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.

  • Excellent communication, organization, and interpersonal skills.

  • Strong Problem Solving, troubleshooting, analysis, and testing skills.

  • Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.

  • Proficient in typing and math a must!

  • 2 years of previous Customer Service experience

  • Prior experience with SoftPro is a plus!

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY


FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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