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Online Customer Support Representative Jobs in Raleigh, NC

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Inforce Customer Support Agent (Life)

Durham, NC · On-site

$18 - $24.25/hr

As an Inforce Customer Support Agent (Life), you will play a key role in delivering exceptional service to our policyholders, agents, and business partners. You will handle inquiries and process ...

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Online Customer Support Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do online customer support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC?

The most popular types of Customer Support Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Customer Support Representative jobs in Raleigh, NC?

For Online Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Customer Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Customer Support Representative jobs?

Cities near Raleigh, NC with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Product Support Representative- PSR

Linder Industrial Machinery Company

Raleigh, NC • On-site

Full-time

Re-posted 28 days ago

Linder Industrial Machinery rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

36th of 177 rated vehicle equipment hire

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.


Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.


Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage

• Prepare and present Parts and Service quotations for customers

• Conduct after-sales visit

• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering

• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM

• Conduct routine machine visits completing 50-point walk around inspection and present to customers

• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities

• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)

• Maintain DAILY call reports on CRM

• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers

• Other tasks as requested by manager


Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience

• Proficient computer skills

• Skilled in developing inter-personal relationships

• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

• Mechanical aptitude and experience in heavy equipment industry required

• Excellent verbal and written communication skills



What Linder Industrial Machinery employees say

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