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Online Customer Support Representative Jobs (NOW HIRING)

Forward Bank

Customer Support Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Customer Support Representative Named American Banker's "Best Banks to Work For" six consecutive ... Strong computer skills, specifically with e-services or online/digital banking * Ability to manage ...

Astor & Sanders

Customer Support Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solution ... Answer customer product questions, assist with orders, track returns, accept payments for online ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT

$16 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

orderlunches

Customer Support Representative

San Carlos, CA

$19.25 - $26.25/hr

Customize daily menus so users can pre-order and pay on-line then compile, tabulate, and organize ... Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customize daily menus so users can pre-order and pay on-line then compile, tabulate, and organize ... Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires ...

BankFive

Customer Support Representative

Fall River, MA · On-site

$16.50 - $22.25/hr

Customer Support Representative The Customer Support Representative answers incoming phone calls in ... Acts as a subject matter expert for any questions related to Online Banking (registration issues ...

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

Customer Support Representative Journey Bank is a strong, independent community bank with 22 ... This includes, but is not limited to, deposit accounts, loans, online banking, mobile banking, bill ...

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Online Customer Support Representative information

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How much do online customer support representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for online customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.
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What states have the most Online Customer Support Representative jobs?

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Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ONLINE Customer Support Representative

Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$16.50 - $22.25/hr

Other

Medical, Life

Posted 15 days ago

Job description

Remote Customer Service Representative | Work From Home | Weekly Pay | Flexible Schedule
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Career That Fits Your Life
Ready to achieve professional success without sacrificing valuable family time? Join our fully remote team and enjoy the flexibility to create your own schedule, work from home, and build a rewarding career with unlimited growth potential.
We're seeking motivated, service-driven individuals to join our growing team as Remote Customer Service Representatives / Client Benefits Representatives. In this role, you'll connect with clients who have requested information, answer questions, explain benefit options, and provide outstanding customer service while helping working families protect what matters most.
No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.
What You'll Do
  • Meet virtually with clients using Zoom.
  • Provide exceptional customer service and client support.
  • Educate clients about life, accident, and supplemental health benefit options.
  • Guide clients through the enrollment process.
  • Build long-term client relationships through trust and professionalism.
  • Maintain accurate client records and follow-up documentation.
  • Participate in weekly coaching, training, and leadership development.
What We're Looking For
  • Strong communication, active listening, and problem-solving skills.
  • Positive attitude with a willingness to learn and grow.
  • Self-motivated with excellent time-management skills.
  • Comfortable working independently while collaborating with a remote team.
  • Basic computer proficiency and reliable high-speed internet.
  • Customer service, retail, hospitality, healthcare, banking, education, or sales experience is helpful-but not required.
What You'll Gain
🏠 100% Remote Work
Work from anywhere in the United States with no commute.
Flexible Schedule
Create a schedule that supports your lifestyle and family priorities.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance-based incentives.
🎓 Ongoing Training & Mentorship
Receive virtual coaching and professional development from experienced leaders invested in your success.
♥ Comprehensive Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Leadership Development
  • Career Advancement Opportunities
💻 Industry-Leading Technology
Work with modern digital tools and virtual systems designed to support your success from anywhere.
Why AO?
For more than 70 years, AO has helped protect working families across North America through life, accident, and supplemental health insurance benefits.
Our mission is simple:
Protect Every Child. Serve All Working People.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from the comfort of your home.
Ready to Ignite Your Career?
If you're looking for a rewarding remote career that combines customer service, flexibility, professional development, and unlimited growth potential, we'd love to hear from you.
Apply today by submitting your updated resume.
AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply