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Fcr Jobs (NOW HIRING)

OmniTRAX

Track Foreman - FCR

Atlanta, GA · On-site

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

omnitrax

Track Foreman - FCR

Atlanta, GA · On-site

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

omnitrax

Track Foreman - FCR

Atlanta, GA · On-site

POSITION SUMMARY The Track Foreman installs, repairs and maintains railroad track on specified territory of railroad. Oversees and supervises daily work activities for track construction and ...

ShyftOff

Operations Manager

Tampa, FL · On-site

AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance. What success looks like in the first 3 months: * Staffing accuracy and agent pool health ...

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Fcr information

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How much do fcr jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for fcr in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $25.00 per hour, depending on experience, location, and employer.

How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What is an FCR?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.
More about Fcr jobs
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Fcr jobs near you
Infographic showing various Fcr job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $49,027 per year, or $23.6 per hour.

FCR Construction Lead

TechServ Consulting & Training

Charleston, WV

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job Openings >> FCR Construction Lead
FCR Construction Lead
Summary
Title: FCR Construction Lead ID: 1788 Location: Charleston, WV Department: Construction Oversight
More about this job >
Description
Telecom Construction Lead: provide leadership and oversight for s assigned in carrying out field-based construction activities in coordination with Telecom third party contractors. The area of responsibilities includes but are not limited to, ensuring adherence to safety and environmental regulations and policies, civil site preparation, material tracking and inventory, underground conduit installation, installation of telecom prefabricated equipment shelters, equipment racks and any project related demo activities. Ensure adherence to all applicable engineering standards and specifications (QAQC).  Ensure adherence to appropriate project sequencing and execution.  Provide the Project team with construction status as required.

Key Areas Responsibilities:

           

  • Establish a strong culture of Safety and Environmental compliance with all applicable regulations and policies
  • Provide an appropriate level of oversight for work activities associated with the installation of Telecom assets in accordance with engineering drawings, engineering specifications and standards, scope of work documents, all applicable permits, construction best practices in accordance with established OSHA safety regulations and client's policies
  • Possess an understanding of contract fundamentals and experience enforcing the terms of a contract in a field setting.
  • Provide project scoping and construction feasibility input as requested
  • Review, prioritize and facilitate construction activities to meet project schedule
  • Provide project updates on construction activities as requested
  • Coordinate the delivery of materials and equipment
  • Collaborate with internal and external stakeholders to resolve issues
  • Provide guidance and mentoring to FCRs
  • Capable of managing multiple projects and personnel as required

Qualifications:

  • Bachelor's degree in civil, or Electrical Engineering, or Engineering Technology, or Construction Management or associated degree; with 2 years of experience in the utility industry
  • Associate degree in Civil or Electrical Engineering, or Construction Management, or associated degree; with 4 years of experience in the utility industry
  • High School degree or equivalent with 10 years minimum experience in the utility industry
  • Must complete OSHA 30hr course

Requirements:

  • Ability to work in outdoor environments
  • Ability to lift and carry up to 50 pounds
  • Ability to travel 90% of working time
  • Have and maintain a valid driver's license
  • Proficient in Microsoft Suite of products, iOS devices, web-based applications, etc.

Benefits:

  • Competitive wages
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
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