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How much do fcr jobs pay per hour?

As of May 29, 2026, the average hourly pay for fcr in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an FCR (First Call Resolution) specialist, and why are they important?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

How does an FCR (First Call Resolution) Specialist typically collaborate with other departments to resolve customer issues efficiently?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What are FCRs?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

More about Fcr jobs
What cities are hiring for Fcr jobs? Cities with the most Fcr job openings:
What states have the most Fcr jobs? States with the most job openings for Fcr jobs include:
What job categories do people searching Fcr jobs look for? The top searched job categories for Fcr jobs are:
Fcr jobs near you
Infographic showing various Fcr job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $49,027 per year, or $23.6 per hour.

Field Construction Representative - FCR Fiber

TechServ Consulting & Training

Texarkana, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Job Openings >> Field Construction Representative - FCR Fiber
Field Construction Representative - FCR Fiber
Summary
Title: Field Construction Representative - FCR Fiber ID: 1756 Location: Texarkana, Texas Department: Construction Oversight
More about this job >
Description
 FCR for Telecom Fiber Construction: provides oversight of field-based construction activities in coordination with Telecom third party contractors. Area of responsibilities include but are not limited to; adherence to safety and environmental regulations and policies, civil site preparation, material tracking and inventory, concrete foundation installation, underground conduit installation, ground grid installation and testing, installation of AC and DC electrical systems, antenna systems, telecom prefabricated equipment shelters, equipment racks, lattice structures, river crossing structures, cell towers, and any project related demo activities. Ensure adherence to all applicable engineering standards and specifications (QAQC).  Ensure adherence to appropriate project sequencing and execution.  Provide the Project team with construction status as required.

Key Areas Responsibilities:        

  • Establish a strong culture of Safety and Environmental compliance with all applicable regulations and policies
  • Provide an appropriate level of oversight for work activities associated with the installation of Telecom sites in accordance with engineering drawings, engineering specifications and standards, scope of work documents, all applicable permits, construction best practices in accordance with established OSHA safety regulations and client's policies
  • Possess an understanding of contract fundamentals and experience enforcing the terms of a contract in a field setting.
  • Review, prioritize and facilitate construction activities to meet project schedule
  • Provide project updates on construction activities as requested
  • Coordinate the delivery of large materials and heavy equipment to the construction site
  • Collaborate with internal and external stakeholders to resolve issues
  • Provide guidance and mentoring to others as required
  • Capable of managing multiple projects as required


Qualifications:

  • Bachelor's degree in civil, or Electrical Engineering, or Engineering Technology, or Construction Management or associated degree; with 2 years of experience in the utility industry
  • Associate degree in Civil or Electrical Engineering, or Construction Management, or associated degree; with 4 years of experience in the utility industry
  • High School degree or equivalent with 10 years minimum experience in the utility industry
  • Must complete OSHA 30hr course


Requirements:

  • Ability to work in outdoor environments
  • Ability to lift and carry up to 50 pounds
  • Ability to travel 90% of working time
  • Have and maintain a valid driver's license
  • Proficient in Microsoft Suite of products, iOS devices, web-based applications, etc.


Benefits:

  • Competitive wages
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
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