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Front End Customer Service Representative Jobs (NOW HIRING)

Tjx

Front End Customer Service

Norwalk, CT

$17.94 - $18.44/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Front End Customer Service

Norwalk, CT · On-site

$17.94 - $18.44/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Contact your TJX representative for more information. In addition to our open door policy and ...

Kent's Market

Front End Customer Service Clerk

Ogden, UT · On-site

$15.50 - $18.75/hr

Front End Customer Service Clerk Plain City, UT 84404 Overview Level Entry Position Type Full-Time/Part-Time Category Grocery Description Title: Customer Service Clerk Job Status - Full Time ...

Tjx

Front End Customer Service Supervisor

Columbus, OH

$14.50 - $15/hr

Exceptional customer service skills * Able to lift heavy merchandise with/without reasonable ... Contact your TJX representative for more information. In addition to our open door policy and ...

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

Looking for a customer service, retail, or front-end opportunity in Columbia, MO? As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a ...

Redners Markets

Front End Manager

Kenhorst, PA

Store Director / Front End Supervisor FLSA STATUS: Non-Exempt JOB SUMMARY: Responsible for all ... and CSR performance reviews. 5) Review and highlight the cashier report to show acceptable ...

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

Looking for a customer service, retail, or front-end opportunity in Columbia, MO? As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a ...

Metro Market

FRONT END/LEAD CLERK

Pewaukee, WI

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Mariano's

FRONT END/LEAD CLERK

Des Plaines, IL · On-site

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Baker's

FRONT END/LEAD CLERK

Elkhorn, NE · On-site

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Pick 'n Save

FRONT END/LEAD CLERK

Saint Francis, WI

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

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Front End Customer Service Representative information

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How much do front end customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for front end customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a front end customer service representative do?

A Front End Customer Service Representative is responsible for assisting customers at the initial point of contact, often in retail or service environments. Their duties typically include greeting customers, answering questions, processing transactions, handling returns or exchanges, and resolving basic issues. They play a key role in creating a positive first impression and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front end customer service representative?

To excel as a Front End Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, basic computer applications, and customer management software is often required. A positive attitude, patience, and conflict resolution skills set top performers apart in this role. These competencies are essential for providing excellent customer experiences, resolving issues efficiently, and maintaining smooth front-end operations.

What are some common challenges faced by front end customer service representatives and how can they be managed?

Front End Customer Service Representatives often encounter high volumes of customer inquiries, which can require quick thinking and strong multitasking skills. Balancing empathy while resolving issues efficiently can be challenging, especially during busy periods or when handling difficult customers. Successful representatives manage these challenges by staying organized, utilizing available support tools, and collaborating closely with teammates to share knowledge and best practices. Regular training and feedback from supervisors also help in continually improving service quality and handling complex situations.

What is the difference between Front End Customer Service Representative vs Customer Support Specialist?

AspectFront End Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentRetail stores, call centers, online chat platformsCall centers, technical support centers, online platforms
Employer & Industry UsageRetail, hospitality, e-commerceTechnology, software, telecommunications
Common Search & ComparisonCustomer interaction, front-line support, sales assistanceTechnical support, troubleshooting, product guidance

Both roles involve assisting customers, but Front End Customer Service Representatives typically focus on direct, face-to-face or immediate support in retail or service settings, while Customer Support Specialists often handle technical issues and remote support in tech-related industries. The roles share similar credentials and work environments but differ in their specific focus areas.

Is remote front end customer service representative a stressful job?

A remote front end customer service representative role can be stressful due to handling customer inquiries, managing complaints, and meeting performance metrics. However, the level of stress varies based on workload, company support, and individual skills in communication and problem-solving.

What is front-end customer service?

Front-end customer service refers to the interactions and support provided by a customer service representative directly to customers, often at the initial point of contact. In this role, representatives handle inquiries, resolve issues, and assist with product or service information, typically using communication tools like phone, chat, or email. Strong communication skills and familiarity with customer management software are important for success in this position.
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What job categories do people searching Front End Customer Service Representative jobs look for?

The top searched job categories for Front End Customer Service Representative jobs are:

Front End Customer Service Representative jobs near you
Infographic showing various Front End Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Front End Customer Service

Tjx

Norwalk, CT

$17.94 - $18.44/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

396 Westport Avenue

Location:

USA Marshalls Store 0825 Norwalk CTThis position has a starting pay range of $17.94 to $18.44 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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