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Front End Customer Service Representative Jobs (NOW HIRING)

Redner's

Customer Service Representative

Joppa, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt COMPENSATION: * $15 - $18 per hour * Sunday $1 premium JOB SUMMARY: To provide and ...

Redners Markets

Customer Service Representative

Hamburg, PA · On-site

$15.25 - $20.75/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redners Markets

Customer Service Representative

Ephrata, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redners Markets

Customer Service Representative

Palmyra, PA

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's Markets

Customer Service Representative

Red Hill, PA · On-site

$15.75 - $21.25/hr

To supervise and direct all front end personnel and activities. 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end ...

Redner's

Customer Service Representative

Shenandoah, PA · On-site

$14.75 - $20/hr

Customer Service/Service Desk DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout ...

Redner's

Customer Service Representative

Nesquehoning, PA · On-site

$15 - $20.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Sinking Spring, PA · On-site

$15.25 - $21/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Hamburg, PA · On-site

$15.25 - $20.75/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Oxford, PA · On-site

$14.75 - $20/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Red Hill, PA · On-site

$15.75 - $21.25/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Wyomissing, PA · On-site

$15.25 - $21/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Pottstown, PA · On-site

$15.50 - $21.25/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

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Front End Customer Service Representative information

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How much do front end customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for front end customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Front End Customer Service Representative do?

A Front End Customer Service Representative is responsible for assisting customers at the initial point of contact, often in retail or service environments. Their duties typically include greeting customers, answering questions, processing transactions, handling returns or exchanges, and resolving basic issues. They play a key role in creating a positive first impression and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Front End Customer Service Representative, and why are they important?

To excel as a Front End Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, basic computer applications, and customer management software is often required. A positive attitude, patience, and conflict resolution skills set top performers apart in this role. These competencies are essential for providing excellent customer experiences, resolving issues efficiently, and maintaining smooth front-end operations.

What are some common challenges faced by Front End Customer Service Representatives and how can they be managed?

Front End Customer Service Representatives often encounter high volumes of customer inquiries, which can require quick thinking and strong multitasking skills. Balancing empathy while resolving issues efficiently can be challenging, especially during busy periods or when handling difficult customers. Successful representatives manage these challenges by staying organized, utilizing available support tools, and collaborating closely with teammates to share knowledge and best practices. Regular training and feedback from supervisors also help in continually improving service quality and handling complex situations.

What is the difference between Front End Customer Service Representative vs Customer Support Specialist?

AspectFront End Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentRetail stores, call centers, online chat platformsCall centers, technical support centers, online platforms
Employer & Industry UsageRetail, hospitality, e-commerceTechnology, software, telecommunications
Common Search & ComparisonCustomer interaction, front-line support, sales assistanceTechnical support, troubleshooting, product guidance

Both roles involve assisting customers, but Front End Customer Service Representatives typically focus on direct, face-to-face or immediate support in retail or service settings, while Customer Support Specialists often handle technical issues and remote support in tech-related industries. The roles share similar credentials and work environments but differ in their specific focus areas.

More about Front End Customer Service Representative jobs
What cities are hiring for Front End Customer Service Representative jobs? Cities with the most Front End Customer Service Representative job openings:
What job categories do people searching Front End Customer Service Representative jobs look for? The top searched job categories for Front End Customer Service Representative jobs are:
Front End Customer Service Representative jobs near you
Infographic showing various Front End Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Redner's

Joppa, MD • On-site

$15 - $18/hr

Part-time

Posted 24 days ago

Redner's Markets rating

5.8

Company rating: 5.8 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

62nd of 119 rated grocery stores

Job description

POSITION TITLE: Customer Service Manager
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
COMPENSATION:
  • $15 - $18 per hour
  • Sunday $1 premium

JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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