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Penske Customer Service Representative Jobs (NOW HIRING)

Penske Automotive Group

Customer Service Representative

MI · On-site

$15.25 - $20.75/hr

JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive ... The Customer Service Representative supports the dealership by working alongside sales, service ...

Penske

Customer Service Coordinator

West Chicago, IL

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Eau Claire, WI

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Fort Pierce, FL

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Montgomery, AL

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Eau Claire, WI

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

West Chicago, IL · On-site

$26/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Fort Pierce, FL

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Kent, WA

$28.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Birmingham, AL

$16.75 - $22/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Columbus, OH · On-site

$30/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Eden, MD

$19.52 - $24.38/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Stockton, CA · On-site

$27.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Montgomery, AL

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Denver, CO · On-site

$25 - $27/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Montgomery, AL · On-site

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Salt Lake City, UT

$52K - $54K/yr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

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Penske Customer Service Representative information

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$26

How much do penske customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for penske customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for a Penske Customer Service Representative, and how do they interact with other team members?

A typical day for a Penske Customer Service Representative involves assisting customers with rental inquiries, processing reservations, handling returns, and addressing customer concerns both in person and over the phone. You will frequently collaborate with location managers, maintenance teams, and other representatives to ensure a smooth rental process and high-quality service. This role requires strong communication skills, adaptability, and the ability to multitask in a fast-paced environment. Teamwork is essential, as you often coordinate schedules, vehicle availability, and customer needs to deliver the best experience possible.

What are the key skills and qualifications needed to thrive as a Penske Customer Service Representative, and why are they important?

To thrive as a Penske Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale software, and basic Microsoft Office applications is typically required. Outstanding interpersonal skills, patience, and a proactive attitude help candidates deliver top-tier service and manage challenging situations. These skills and qualities are essential for ensuring customer satisfaction and efficient operations in a fast-paced rental and logistics environment.

What does a Penske Customer Service Representative do?

A Penske Customer Service Representative assists customers with their rental and leasing needs, provides information about Penske's products and services, and ensures a positive customer experience. They handle inquiries, process rental agreements, address concerns, and help resolve any issues that may arise during the rental process. Additionally, they may assist with billing, scheduling, and coordinating vehicle pickups and returns. The role requires strong communication skills, attention to detail, and a customer-focused attitude.

What is the difference between Penske Customer Service Representative vs Penske Service Technician?

AspectPenske Customer Service RepresentativePenske Service Technician
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or ASE certifications often preferred
Work EnvironmentOffice setting, customer-facing roles, call centersGarage or workshop, hands-on vehicle repair and maintenance
Employer & Industry UsageUsed in logistics, transportation, and rental servicesUsed in vehicle maintenance, repair, and fleet management

The Penske Customer Service Representative primarily handles customer interactions, inquiries, and administrative tasks in a service-oriented environment. In contrast, the Penske Service Technician focuses on vehicle repairs and maintenance, requiring technical skills and certifications. Both roles are essential in the transportation industry but differ significantly in daily responsibilities and skill requirements.

More about Penske Customer Service Representative jobs
What cities are hiring for Penske Customer Service Representative jobs? Cities with the most Penske Customer Service Representative job openings:
What states have the most Penske Customer Service Representative jobs? States with the most job openings for Penske Customer Service Representative jobs include:
What job categories do people searching Penske Customer Service Representative jobs look for? The top searched job categories for Penske Customer Service Representative jobs are:
Penske Customer Service Representative jobs near you
Infographic showing various Penske Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Penske Automotive Group

MI • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Penske Automotive Group rating

7.2

Company rating: 7.2 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

181st of 355 rated logistics

Job description

BMW of Bloomfield Hills Collision Center, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.
WHAT WE HAVE TO OFFER
  • Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
  • Proudly named to Glassdoor's Best Places to Work
  • Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
  • Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
  • Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR
  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • Excellent communication, interpersonal and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.
  • Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE
  • Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.
  • Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.
  • Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
  • Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Competencies
  • Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to process data and organize it for management analysis
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Ability to understand and follow work rules and procedures
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position requires a good deal of walking or standing 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
This position may involve long periods of sitting with some pushing and pulling of arm or leg controls
This position requires the ability to climb stairs and may be required to stoop, and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time
Position Type/Expected Hours of Work
Works evening, weekend, and holiday hours as required.
Required Education and Experience
High school diploma or the equivalent.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

What Penske Automotive Group employees say

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About Penske Automotive

Sourced by ZipRecruiter

About Us Penske Automotive Group (PAG) is an industry leading transportation services company operating more than 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue we are a proud member of Fortune's 150 largest companies. While we sell and service the best brands in our World-class facilities, our strength and continued growth is fueled by more than 24,000 employees and the values they share. The collective dedication to hard work, integrity and customer service -- our human capital -- has positioned us as the World's premier automotive retailer.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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