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Penske Customer Service Representative Jobs (NOW HIRING)

Penske

Customer Care Coordinator

Reading, PA

$17.25 - $22.50/hr

... various services provided by Penske by utilizing over a dozen different Penske systems Research ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Fort Pierce, FL · On-site

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Stockton, CA

$27.50/hr

A Penske Customer Service Coordinator in Stockton is focused on working with customers to schedule ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Eau Claire, WI · On-site

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Waterbury, CT · On-site

$25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Olympia, WA · On-site

$28.50/hr

A Penske Customer Service Coordinator at our Lacey location is focused on working with customers to ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Eden, MD · On-site

$19.52 - $24.38/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Salt Lake City, UT · On-site

$52K - $54K/yr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator - 2nd Shift

Lancaster, PA · On-site

$17.50 - $22.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Care Coordinator

Reading, PA · On-site

$17.25 - $22.50/hr

... services provided by Penske by utilizing over a dozen different Penske systems • Research ... Physical Requirements: • The physical and mental demands described here are representative of ...

Penske

Customer Service Associate - Logistics

Dearborn, MI

$13.25 - $18.50/hr

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery ... Physical Requirements: -The physical and mental demands described here are representative of those ...

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Penske Customer Service Representative information

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How much do penske customer service representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for penske customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for a Penske Customer Service Representative, and how do they interact with other team members?

A typical day for a Penske Customer Service Representative involves assisting customers with rental inquiries, processing reservations, handling returns, and addressing customer concerns both in person and over the phone. You will frequently collaborate with location managers, maintenance teams, and other representatives to ensure a smooth rental process and high-quality service. This role requires strong communication skills, adaptability, and the ability to multitask in a fast-paced environment. Teamwork is essential, as you often coordinate schedules, vehicle availability, and customer needs to deliver the best experience possible.

What are the key skills and qualifications needed to thrive as a Penske Customer Service Representative, and why are they important?

To thrive as a Penske Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale software, and basic Microsoft Office applications is typically required. Outstanding interpersonal skills, patience, and a proactive attitude help candidates deliver top-tier service and manage challenging situations. These skills and qualities are essential for ensuring customer satisfaction and efficient operations in a fast-paced rental and logistics environment.

What does a Penske Customer Service Representative do?

A Penske Customer Service Representative assists customers with their rental and leasing needs, provides information about Penske's products and services, and ensures a positive customer experience. They handle inquiries, process rental agreements, address concerns, and help resolve any issues that may arise during the rental process. Additionally, they may assist with billing, scheduling, and coordinating vehicle pickups and returns. The role requires strong communication skills, attention to detail, and a customer-focused attitude.

What is the difference between Penske Customer Service Representative vs Penske Service Technician?

AspectPenske Customer Service RepresentativePenske Service Technician
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or ASE certifications often preferred
Work EnvironmentOffice setting, customer-facing roles, call centersGarage or workshop, hands-on vehicle repair and maintenance
Employer & Industry UsageUsed in logistics, transportation, and rental servicesUsed in vehicle maintenance, repair, and fleet management

The Penske Customer Service Representative primarily handles customer interactions, inquiries, and administrative tasks in a service-oriented environment. In contrast, the Penske Service Technician focuses on vehicle repairs and maintenance, requiring technical skills and certifications. Both roles are essential in the transportation industry but differ significantly in daily responsibilities and skill requirements.

More about Penske Customer Service Representative jobs
What cities are hiring for Penske Customer Service Representative jobs? Cities with the most Penske Customer Service Representative job openings:
What job categories do people searching Penske Customer Service Representative jobs look for? The top searched job categories for Penske Customer Service Representative jobs are:
Penske Customer Service Representative jobs near you
Infographic showing various Penske Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Coordinator

Penske

Reading, PA

$17.25 - $22.50/hr

Full-time

Re-posted 19 days ago

Job description

Position Summary: 
Penske's Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers' administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

 
Major Responsibilities: 
Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
Research, calculate and apply adjustments to customer accounts as needed
Identify trends in inquiries and propose long-term fixes to better service our customers
Provide excellent customer service
Other projects and tasks as assigned.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications: 
Bachelor's Degree preferred. If no degree, equivalent work experience is required.
Master's Degree preferred. If no degree, equivalent work experience is required.
Minimum 2 years of experience interacting with customers and resolving complex issues
Strong customer service skills
Strong computer skills in Microsoft Office
Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)
Ability to learn a broad set of processes
Apply knowledge to proactively solve problems
Identify trends in data and inquiries to recommend proactive solutions to management
Strong organizational skills; ability to manage multiple projects
Excellent written and oral communication skills
Self-starter, motivated, can-do attitude
Willingness to take on additional/evolving responsibilities
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer

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