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Penske Customer Service Representative Jobs (NOW HIRING)

Penske

Customer Service Coordinator

West Sacramento, CA

$26.01 - $33.17/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Phoenix, AZ · On-site

$17.75 - $23.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Fort Pierce, FL

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

West Sacramento, CA · On-site

$26.01 - $33.17/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Denver, CO · On-site

$25 - $27/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Kansas City, MO · On-site

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Montgomery, NY

$25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Santa Clara, CA · On-site

$35/hr

A Penske Customer Service Coordinator in our Santa Clara branch, is focused on working with ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Fort Pierce, FL · On-site

$15.25 - $19.75/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Atlanta, GA · On-site

$17 - $22.25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Montgomery, NY · On-site

$25/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Millville, NJ

$25.48 - $32.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Corpus Christi, TX · On-site

$15 - $19.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Customer Service Coordinator

Wichita, KS · On-site

$13.50 - $17.50/hr

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative ... The physical and mental demands described here are representative of those that must be met by an ...

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Penske Customer Service Representative information

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How much do penske customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for penske customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Penske Customer Service Representative do?

A Penske Customer Service Representative assists customers with their rental and leasing needs, provides information about Penske's products and services, and ensures a positive customer experience. They handle inquiries, process rental agreements, address concerns, and help resolve any issues that may arise during the rental process. Additionally, they may assist with billing, scheduling, and coordinating vehicle pickups and returns. The role requires strong communication skills, attention to detail, and a customer-focused attitude.

What does a typical day look like for a Penske Customer Service Representative, and how do they interact with other team members?

A typical day for a Penske Customer Service Representative involves assisting customers with rental inquiries, processing reservations, handling returns, and addressing customer concerns both in person and over the phone. You will frequently collaborate with location managers, maintenance teams, and other representatives to ensure a smooth rental process and high-quality service. This role requires strong communication skills, adaptability, and the ability to multitask in a fast-paced environment. Teamwork is essential, as you often coordinate schedules, vehicle availability, and customer needs to deliver the best experience possible.

What are the key skills and qualifications needed to thrive as a Penske Customer Service Representative, and why are they important?

To thrive as a Penske Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale software, and basic Microsoft Office applications is typically required. Outstanding interpersonal skills, patience, and a proactive attitude help candidates deliver top-tier service and manage challenging situations. These skills and qualities are essential for ensuring customer satisfaction and efficient operations in a fast-paced rental and logistics environment.

What is the difference between Penske Customer Service Representative vs Penske Service Technician?

AspectPenske Customer Service RepresentativePenske Service Technician
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or ASE certifications often preferred
Work EnvironmentOffice setting, customer-facing roles, call centersGarage or workshop, hands-on vehicle repair and maintenance
Employer & Industry UsageUsed in logistics, transportation, and rental servicesUsed in vehicle maintenance, repair, and fleet management

The Penske Customer Service Representative primarily handles customer interactions, inquiries, and administrative tasks in a service-oriented environment. In contrast, the Penske Service Technician focuses on vehicle repairs and maintenance, requiring technical skills and certifications. Both roles are essential in the transportation industry but differ significantly in daily responsibilities and skill requirements.

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Penske Customer Service Representative jobs near you
Infographic showing various Penske Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Coordinator

West Sacramento, CA

Penske
Automobile Dealers • 10K+ employees
Learn more about Penskeexternal

$26.01 - $33.17/hr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Develop daily and weekly work plans to coordinate shop activities and maximize productivity.

  • Communicate with customers regarding maintenance updates, schedule changes, billing concerns, and service issues.

  • Ensure parts availability, hold vendors accountable for outside work quality, and maintain shop productivity.

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

Job description

Position Summary: 

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.  

Major Responsibilities:  

 Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

 Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

 Assure that all Penske Rental units are maintained and prepared for customers

 Ensure parts are available for scheduled work

 Hold vendors accountable for quality and adherence to schedule for outside work

 Provide customer service, assuring customers are satisfied and will return for additional business.

 Maintain shop productivity by optimizing the work plan

 Coordinate with district billing clerks as necessary

 Other projects and tasks as assigned by supervisor

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
 2 years of customer service experience required
 At least 1 year of hands on mechanical experience required
 2 years of supervisory experience preferred
 At least 2 years of service department administration preferred
 High School diploma or equivalent required
 Associates Degree, Technical School Degree, or Bachelors Degree preferred
 ASE certification preferred
 Prior experience with service scheduling programs and diagnostic programs preferred
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

 Regular, predictable, full attendance is an essential function of the job

 Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 
 
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. 
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. 
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
 
Salary: 6:00AM-2:30PM Mon-Fri
Schedule: $26.01/HR-$33.17/HR
Penske is an Equal Opportunity Employer.

 

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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