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Front End Customer Service Representative Jobs (NOW HIRING)

Moser's

Customer Service Representative

Columbia, MO

$15.25 - $20.75/hr

Non-Exempt SUMMARY As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and ...

Fred Meyer

FRONT END/LEAD CLERK

Happy Valley, OR

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.25 - $20.75/hr

Non-Exempt SUMMARY As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and ...

Moser's

Customer Service Representative

Columbia, MO

$15.25 - $20.75/hr

Non-Exempt SUMMARY As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and ...

Pick 'n Save

FRONT END/LEAD CLERK

Madison, WI

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Pick 'n Save

FRONT END/LEAD CLERK

Bellevue, WI

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Pick 'n Save

FRONT END/LEAD CLERK

Saint Francis, WI · On-site

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

Metro Market

FRONT END/LEAD CLERK

Pewaukee, WI

Store retail experience with an emphasis on customer service and front-end operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability ...

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How much do front end customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for front end customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front End Customer Service Representative, and why are they important?

To excel as a Front End Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, basic computer applications, and customer management software is often required. A positive attitude, patience, and conflict resolution skills set top performers apart in this role. These competencies are essential for providing excellent customer experiences, resolving issues efficiently, and maintaining smooth front-end operations.

What are some common challenges faced by Front End Customer Service Representatives and how can they be managed?

Front End Customer Service Representatives often encounter high volumes of customer inquiries, which can require quick thinking and strong multitasking skills. Balancing empathy while resolving issues efficiently can be challenging, especially during busy periods or when handling difficult customers. Successful representatives manage these challenges by staying organized, utilizing available support tools, and collaborating closely with teammates to share knowledge and best practices. Regular training and feedback from supervisors also help in continually improving service quality and handling complex situations.

What does a Front End Customer Service Representative do?

A Front End Customer Service Representative is responsible for assisting customers at the initial point of contact, often in retail or service environments. Their duties typically include greeting customers, answering questions, processing transactions, handling returns or exchanges, and resolving basic issues. They play a key role in creating a positive first impression and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this role.

What is the difference between Front End Customer Service Representative vs Customer Support Specialist?

AspectFront End Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentRetail stores, call centers, online chat platformsCall centers, technical support centers, online platforms
Employer & Industry UsageRetail, hospitality, e-commerceTechnology, software, telecommunications
Common Search & ComparisonCustomer interaction, front-line support, sales assistanceTechnical support, troubleshooting, product guidance

Both roles involve assisting customers, but Front End Customer Service Representatives typically focus on direct, face-to-face or immediate support in retail or service settings, while Customer Support Specialists often handle technical issues and remote support in tech-related industries. The roles share similar credentials and work environments but differ in their specific focus areas.

More about Front End Customer Service Representative jobs
What cities are hiring for Front End Customer Service Representative jobs? Cities with the most Front End Customer Service Representative job openings:
What job categories do people searching Front End Customer Service Representative jobs look for? The top searched job categories for Front End Customer Service Representative jobs are:
Front End Customer Service Representative jobs near you

Customer Service Representative

Moser's

Columbia, MO

$15.25 - $20.75/hr

Other

Posted 22 days ago

Job description

Description

CUSTOMER SERVICE REPRESENTATIVE


Reports to: Store Director


FLSA Status: Non-Exempt


SUMMARY

As a Customer Service Representative, you are to assist customers and support front-end store operations. In this role, you will handle customer inquiries, process returns and exchanges, assist with transactions, and ensure a positive shopping experience. You will also help maintain an organized and welcoming environment. If you have strong communication skills, enjoy helping people, and thrive in a customer-focused role, we invite you to apply!


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist customers 
  • Process returns and exchanges
  • Answer phones and assist with inquiries
  • Maintain a clean and organized front-end
  • Support front-end team
  • Follow store policies 
  • Promote store and its loyalty programs
  • Handle customer feedback
  • Manage lottery machine operations
  • Perform all other duties as assigned 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Strong communication and interpersonal skills
  • Basic math and reading skills
  • Ability to work well under pressure and handle customer inquiries professionally
  • Attention to detail and ability to follow store policies
  • Friendly, positive attitude and willingness to assist customers
  • Willingness to collaborate with fellow employee-owners and management team
  • Ability to work in a fast-paced environment 

WORKING CONDITIONS

  • Work is typically performed in the front-end of grocery store environment
  • Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Must be able to stand for extended periods of time
  • Must be able to sit for extended periods of time
  • Frequently required to stand; walk; and stoop, kneel, crouch or crawl
  • Must have visual and hearing acuity
  • Consistently perform repetitive tasks
  • Ability to use hands and fingers to reach, lift and carry 25 pounds on a regular basis
  • Ability to speak to, hear, and understand others via phone and in person in English

JOB SUCCESS FACTORS

Customer Service

  • Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell 

Honesty & Integrity

  • Always maintain professional and ethical behaviors
  • Create accurate records including Waste Logs
  • Maintain confidentiality regarding private employee matters

Authenticity

  • Express genuine care for the team, the customers, and the business

Maintain High Standards

  • Always perform tasks to the highest standards

Positive attitude

  • Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

  • Maintain open communication with all co-workers
  • Support team members and cooperate in providing excellent guest service

Accountability

  • Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

  • Arrive punctual and ready to begin work assignments
  • Deliver quality work product using resources and time allocated

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