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Fcr Jobs (NOW HIRING)

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide ...

Tachyon Technologies

React developer

Atlanta, GA · On-site

Lead the technical design, development, and delivery of the FCR product platform. * Develop and enhance React-based micro frontend applications. * Build scalable backend services using Java, Spring ...

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How much do fcr jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for fcr in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $25.00 per hour, depending on experience, location, and employer.

How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What is an FCR?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.
More about Fcr jobs
What cities are hiring for Fcr jobs? Cities with the most Fcr job openings:
What states have the most Fcr jobs? States with the most job openings for Fcr jobs include:
What job categories do people searching Fcr jobs look for? The top searched job categories for Fcr jobs are:
Fcr jobs near you
Infographic showing various Fcr job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $49,027 per year, or $23.6 per hour.

Licensed Specialist - Foster Care Homes

Saint Francis Ministries

Dodge City, KS • On-site

Full-time

Re-posted 21 hours ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

63rd of 239 rated social care providers

Job description

BASIC PURPOSE OF THE JOB: The Licensing Specialist guides families through all aspects of the licensing process including PS-MAPP, DT training, licensing, and informal care.
ESSENTIAL FUNCTIONS
  • Engages and assesses prospective resource (kin, relative, foster, and adoptive) families for placement of children.
  • Conducts and documents assessments and licensing requirements per DCF and KDHE guidelines for resource (kin, relative, foster, and adoptive) families.
  • Coordinates PS-MAPP and Deciding Together preparation for prospective resource families.
  • Completes annual reassessment and licensing requirements for resource families.
  • Provides training regarding resource (kinship, foster and adoptive) care as needed.
  • Assures that conferences and related activities are conducted within standards.
  • Timely and efficient navigation of licensing process with family during initial licensing phase
  • Coordinates licensing process with recruiter, FCH worker and FCH supervisor
  • Completion of comprehensive assessment and recommendations of family's abilities to meet the needs of children in care.
  • Develop partnerships with KDHE surveyors and SFM Project & Compliance coordinator in making determinations and achieving resolutions regarding licensing issues.
  • Coordinate PS-MAPP and DT trainings in accordance with recruiter, FCH worker, FCH supervisor and FCH Compliance Technician
  • Ensure all needed facets are in place for successful PS-MAPP class including but not limited to instructors, venue, all required paperwork, etc.
  • Timely follow up with PS-MAPP participants to guide them through the licensing process.
  • Prompt completion and submission of all required PS-MAPP documents to Children's Alliance via FCH Compliance Technician
  • Immediate initiation of process with informal care referrals received from FCR.
  • Encourage family and maintain compliance throughout the informal care referrals received from FCR.
  • Work in tandem with FCH worker as family goes through the informal care process until KDHE issues full license.
  • Completes and distributes written documentation accurately and timely.
  • Liaison with DCF, the courts, community resources, and families
  • Provides case management services according to compliance guidelines.
  • Participates in team meetings.
  • Implements SFM policies and follows directives as required. Follows and adheres to all pertinent SFM Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Is knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.

MINIMUM EDUCATION, LICENSURE/CERTIFICATIONS, AND JOB REQUIREMENTS
  • Bachelor's degree in social work or master's degree in social work, Psychology, Marriage and Family Therapy or Counseling, from an accredited college or university
  • Licensed to practice in the State of Kansas
  • PS-MAPP leader
  • PS-Deciding Together leader
  • Two years' experience working with children and families
  • Must be 21 years of age.
  • Must pass a drug screen, KBI and Child Abuse and Neglect
  • Registry Clearance check
  • FBI fingerprint check if relocated to KS in the last 5 years.
  • Lifting Requirements of 30-50 lbs.
  • Must have a valid KS driver's license, acceptable driving record and reliable transportation.

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