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Fcr Jobs (NOW HIRING)

VRC

Customer Care Supervisor

Hudson, NH · On-site

Demonstrated success improving First Contact Resolution (FCR) while maintaining service levels. * Excellent communication and problem-solving skills. * Ability to work a later shift to support ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide ...

STI

Junior Service Support Analyst

Charlotte, NC · On-site

$32.50/hr

O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide ...

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Fcr information

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$16

$23

$35

How much do fcr jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for fcr in the United States is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $25.00 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Jobs that can pay around $4,000 weekly without requiring a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially for those with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level with strong performance and client base, often requiring sales skills and licensing rather than formal education.

How does an FCR (First Call Resolution) Specialist typically collaborate with other departments to resolve customer issues efficiently?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What are the key skills and qualifications needed to thrive as an FCR (First Call Resolution) specialist, and why are they important?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What does FCR stand for in background check?

In the context of a background check for a job like FCR, FCR typically stands for First Contact Resolution, which relates to customer service roles, or it may refer to a Failure to Complete Report depending on the industry. It generally indicates a metric or report used to assess performance or compliance during the background screening process. Clarifying the specific industry or role can provide more precise meaning.

How to make $10,000 a month without a degree?

FCR roles, such as field customer representatives or similar positions, can potentially earn high incomes through commissions, bonuses, or overtime, especially in sales or technical support fields. Building specialized skills, gaining experience, and working in high-demand industries or environments can help increase earnings to reach $10,000 monthly without a degree.

What are FCRs?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.

How much does FCR pay?

FCR Customer Service Representatives typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Some positions may also offer bonuses or incentives, and proficiency with call center tools is often required.
More about Fcr jobs
What cities are hiring for Fcr jobs? Cities with the most Fcr job openings:
What states have the most Fcr jobs? States with the most job openings for Fcr jobs include:
What job categories do people searching Fcr jobs look for? The top searched job categories for Fcr jobs are:
Fcr jobs near you
Infographic showing various Fcr job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $49,027 per year, or $23.6 per hour.

Tier 1 IT Support Engineer

Avatar Managed Services

Houston, TX

Other

Medical, Dental, Vision, Retirement

Re-posted 11 hours ago

Job description

Job Summary 

We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to join our Service Desk team. This role serves as the first point of contact for all technical support issues, delivering quick and effective resolutions aligned with the ITIL framework. You will diagnose incidents, fulfill service requests, and escalate issues appropriately. All while delivering a high-quality support experience to our end users. 

Key Goals and Expectations 

Goal 

Expectation 

First Contact Resolution (FCR) 

Resolve ≥70% of tickets at first touch 

Customer Satisfaction (CSAT) 

Maintain CSAT scores ≥90% 

Ticket Response Time 

Respond to all new tickets within 10 minutes 

Escalation Accuracy 

Properly escalate ≤30% of cases, with full documentation 

Documentation 

Log all actions clearly and use knowledge base consistently 

Compliance 

Adhere to ITIL-aligned processes and internal SOPs 

Participation 

Attend team stand-ups, submit process improvement ideas, and complete assigned training 

Key Responsibilities 

Incident Management 

  • Log, triage, and troubleshoot user-submitted incidents using the ITSM platform 

  • Perform initial diagnosis and apply KB-guided solutions 

  • Identify root causes for common problems and propose workarounds 

  • Resolve low impact, recurring technical issues independently 

Request Fulfillment 

  • Handle service requests such as: 

  • Password resets 

  • Account unlocks 

  • Software installations 

  • Basic access provisioning 

  • Track fulfillment through standard workflows and maintain communication 

Knowledge & Documentation 

  • Reference knowledge base articles during ticket handling 

  • Suggest updates to existing documentation or draft new KB entries as needed 

  • Flag content gaps or inconsistencies 

Escalation Handling 

  • Use predefined Escalation Process Flow to determine Tier 2 handoffs 

  • Document all steps taken before escalation, including: 

  • Logs, screenshots, KB links 

  • User interactions 

  • Attempted fixes 

Customer Interaction 

  • Communicate effectively and empathetically with users 

  • Provide regular updates and set expectations for resolution 

  • Educate users on common issues and prevention steps 

Required Skills & Experience 

  • Basic knowledge of Windows OS, Office 365, remote support tools 

  • Experience using ITSM tools (e.g., ConnectWise PSA, Dynamics 365 Customer Service) 

  • Excellent verbal and written communication skills 

  • Customer-first mindset and problem-solving attitude 

  • Ability to follow structured processes and document work accurately 

Preferred Qualifications: 

  • CompTIA A+, Network+, or equivalent 

  • Prior helpdesk or technical support experience (1+ years) 

Success Metrics 

  • FCR Rate: ≥70% 

  • Average Handle Time (AHT): ≤12 minutes 

  • Escalation Rate: ≤30% 

  • Ticket Volume: 12–16 tickets/day 

  • CSAT Score: ≥90% 

  • SLA Response Compliance: 100% within response SLA 

Work Schedule 

  • 8-hour shift during standard business hours (7:00 AM – 6 PM) 

  • On-call participation: (None required for Tier 1) 

Qualifications:

  • Excellent customer service and interpersonal skills
  • Highly self-motivated and detail-oriented
  • Ability to effectively prioritize and multi-task in a high-pressure environment.
  • Strong background in Windows client operating systems, standard desktop applications, and user account management.
  • Working knowledge of network support issues
  • Working knowledge of remote working systems and support
  • Ability to work in a team-oriented collaborative environment.
  • 1 year to 2 years of service desk experience is preferred.
  • At least 2 years of Customer Service experience required, 3 or more years preferred.
  • Ability to install, configure and troubleshoot Windows client operating systems.

Benefits:

Health

Dental

Vision

401k

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