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Fcr Jobs in Texas (NOW HIRING)

F.C.R. Facilities Maintenance

Be Seen First

Preventative Maintenance Technician

Pearland, TX · On-site

$20 - $25/hr

Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...

F.C.R. Facilities Maintenance

Be Seen First

Preventative Maintenance Technician

Pearland, TX · On-site

$20 - $25/hr

Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...

Concentra

Concentra Solutions Specialist I

Addison, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...

Chick-fil-A

Chick-fil-A Office Manager

San Antonio, TX · On-site

$18/hr

How FCR works and what makes a profitable business Working knowledge of @CFA home, Inform, Service Point, HR/Payroll menus, CEM reports, and Dashboards Full working knowledge of front counter, drive ...

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All JobsFcr JobsFcr Jobs in Texas

Fcr information

See Texas salary details

$14

$21

$32

How much do fcr jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for fcr in Texas is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $22.93 per hour, depending on experience, location, and employer.

How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?

FCR Specialists often work closely with departments such as technical support, billing, and product teams to address customer concerns quickly and effectively. When a customer presents a complex issue, the FCR Specialist may coordinate with these teams to gather information or escalate cases as needed, ensuring a smooth and timely resolution. This collaboration requires strong communication skills and a proactive approach to problem-solving, as well as a thorough understanding of internal processes. Being effective in this role often means building strong working relationships and staying updated on the latest product or policy changes.

What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?

To thrive as a First Call Resolution (FCR) specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is essential. Excellent communication, active listening, and patience are vital soft skills for addressing customer concerns efficiently. These capabilities ensure customer satisfaction and loyalty by resolving issues promptly and effectively on the first contact.

What is the difference between Fcr vs Customer Service Representative?

AspectFcrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support, or client service settingsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, IT, or service industriesRetail, telecom, banking, and service sectors
Common Search & Comparison IntentUnderstanding role differences, responsibilities, and skillsCustomer interaction, problem-solving, and communication skills

Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.

What is an FCR?

FCR stands for 'First Call Resolution,' which is a key performance metric used primarily in customer service and call centers. It refers to the ability to resolve a customer's issue, question, or request during their first contact with a representative, without the need for follow-ups. Achieving high FCR rates is important as it leads to increased customer satisfaction, reduced operational costs, and improved efficiency. FCR can also refer to a job title, such as a First Contact Resolution Specialist, whose primary responsibility is to address and resolve customer concerns promptly and effectively.

What are popular job titles related to Fcr jobs in Texas?

For Fcr jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Fcr jobs in Texas look for?

The top searched job categories for Fcr jobs in Texas are:

Fcr jobs near you
Infographic showing various Fcr job openings in Texas as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 78% Physical, 8% Hybrid, and 14% Remote job distribution, with an average salary of $44,972 per year, or $21.6 per hour.

AI Chatbot Product Owner (Retail)

1872 Consulting

Dallas, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Job Summary:
1872 Consulting is a leading retail organization focused on transforming the customer experience through innovation, data, and intelligent automation. As the AI Chatbot Product Owner (Retail), you will lead the strategy and continuous optimization of retail chatbot platforms, translating customer service goals into conversational AI solutions.
Responsibilities:
• Own the chatbot roadmap and vision, aligning automation goals with customer experience strategy and retail service objectives.
• Identify and prioritize high-value use cases for self-service and conversational automation based on customer pain points and support data.
• Design, enable, and optimize chatbot intents, workflows, and content to improve containment, first contact resolution (FCR), and customer satisfaction (CSAT).
• Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs.
• Analyze performance metrics (deflection, AHT, precision, recall, and CSAT) to guide tuning cycles, NLP improvements, and customer journey refinements.
• Define functional requirements and user stories, manage sprint deliverables, and drive agile iteration across internal and vendor teams.
• Facilitate workshops and adoption sessions to train and align support teams on chatbot functionality, escalation paths, and tone of voice.
• Stay current on Generative AI and conversational commerce trends, applying practical innovations to improve customer engagement and personalization.
Qualifications:
Required:
• Proven experience as a Product Owner, Functional Expert, or Program Manager leading chatbot or conversational AI solutions in a retail or customer-care environment.
• Hands-on expertise with major platforms such as Dialogflow, Microsoft Copilot, Amazon Lex, IBM Watson, Kore.ai, or Rasa.
• Demonstrated success improving key performance indicators — containment/deflection, FCR, AHT, and CSAT — through data-driven optimization.
• Strong understanding of AI/ML concepts, NLU/NLP tuning, and conversational design principles.
• Excellent communication, analytical, and cross-functional leadership skills with the ability to translate data insights into strategy.
Preferred:
• Experience in retail or e-commerce AI applications, including conversational commerce and personalized recommendations.
• Familiarity with CRM or ticketing systems such as Salesforce Service Cloud, ServiceNow, or Zendesk.
• Exposure to GenAI-based support tools for knowledge article generation or dynamic response optimization.
• Background in customer journey analytics and process mapping within contact center or omnichannel operations.
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.
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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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