Assists the FCR Region Head on regional and/or global tasks * Keep FCR senior management informed of any concerns and/or emerging risks that may jeopardize their Review Entities * Aids Quality ...
Assists the FCR Region Head on regional and/or global tasks * Keep FCR senior management informed of any concerns and/or emerging risks that may jeopardize their Review Entities * Aids Quality ...
... FCR), and customer satisfaction (CSAT). • Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs. • Analyze ...
... FCR), and customer satisfaction (CSAT). • Collaborate cross-functionally with Customer Care, Technology, CRM, and Order Management teams to ensure seamless integrations and handoffs. • Analyze ...
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...
Be Seen First
Preventative Maintenance Technician
Pearland, TX · On-site
$20 - $25/hr
Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...
Quick apply
Be Seen First
Preventative Maintenance Technician
Pearland, TX · On-site
$20 - $25/hr
Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...
Be Seen First
Preventative Maintenance Technician
Pearland, TX · On-site
$20 - $25/hr
Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...
Quick apply
Be Seen First
Preventative Maintenance Technician
Pearland, TX · On-site
$20 - $25/hr
Facilities Maintenance is Locally owned business with over 10 years of experience, FCR Facilities Maintenance offers commercial and industrial building maintenance programs at a full range of ...
Tier 1 IT Support Engineer
Houston, TX · On-site
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Tier 1 IT Support Engineer
Houston, TX · On-site
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Tier 1 IT Support Engineer
Houston, TX · On-site
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Tier 1 IT Support Engineer
Houston, TX · On-site
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Quick apply
Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Senior Product Manager Amazon Connect Modernization (Healthcare Payer)
Dallas, TX · Remote
$55 - $60/hr
Performance Management Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement. Required Qualifications 10+ years Product Management; 3+ years ...
Quick apply
Senior Product Manager Amazon Connect Modernization (Healthcare Payer)
Dallas, TX · Remote
$55 - $60/hr
Performance Management Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement. Required Qualifications 10+ years Product Management; 3+ years ...
The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE * Provide ...
The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE * Provide ...
Customer Service Administrator - Entry Level
Austin, TX · On-site
$17.50 - $23.50/hr
Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA). * Identify ...
Customer Service Administrator - Entry Level
Austin, TX · On-site
$17.50 - $23.50/hr
Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA). * Identify ...
Customer Service Administrator - Entry Level
Austin, TX · On-site
$45K/yr
Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA). * Identify ...
Customer Service Administrator - Entry Level
Austin, TX · On-site
$45K/yr
Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA). * Identify ...
Financial Analyst III
Austin, TX · On-site
$5.4K - $6.5K/mo
Performs other duties as assigned The Financial Analyst III develops and evaluates cost proposals (CP) and oversees the preparation of financial capacity reports (FCR); performs cost evaluations ...
Financial Analyst III
Austin, TX · On-site
$5.4K - $6.5K/mo
Performs other duties as assigned The Financial Analyst III develops and evaluates cost proposals (CP) and oversees the preparation of financial capacity reports (FCR); performs cost evaluations ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Senior Product Manager Salesforce CRM & Analytics (Healthcare Payer)
Dallas, TX · Remote
$60 - $65/hr
Performance Management Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement. Required Qualifications 10+ years Product Management; 3+ years ...
Quick apply
Senior Product Manager Salesforce CRM & Analytics (Healthcare Payer)
Dallas, TX · Remote
$60 - $65/hr
Performance Management Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement. Required Qualifications 10+ years Product Management; 3+ years ...
The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE * Provide ...
The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE * Provide ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Contribute to the development and maintenance of the knowledgebase and Solution Center procedures to promote continuous improvement and increased First Contact Resolution (FCR). * Collaborate and ...
Fcr information
See Texas salary details
$14.77 - $16.42
11% of jobs
$16.42 - $18.06
13% of jobs
$18.18 is the 25th percentile. Wages below this are outliers.
$18.06 - $19.70
22% of jobs
The median wage is $20.14 / hr.
$19.70 - $21.35
16% of jobs
$22.43 is the 75th percentile. Wages above this are outliers.
$21.35 - $22.99
20% of jobs
$22.99 - $24.64
10% of jobs
$24.64 - $26.28
5% of jobs
$26.28 - $27.92
1% of jobs
$27.92 - $29.57
0% of jobs
$29.57 - $31.21
0% of jobs
$31.21 - $32.86
2% of jobs
$14
$21
$32
How much do fcr jobs pay per hour?
What is an FCR?
What skills and qualifications are needed to thrive as an FCR (First Call Resolution) specialist?
How does an FCR (First Call Resolution) specialist collaborate with other departments to resolve customer issues?
What is the difference between Fcr vs Customer Service Representative?
| Aspect | Fcr | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; industry-specific certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, technical support, or client service settings | Call centers, retail, or office environments |
| Employer & Industry Usage | Telecommunications, IT, or service industries | Retail, telecom, banking, and service sectors |
| Common Search & Comparison Intent | Understanding role differences, responsibilities, and skills | Customer interaction, problem-solving, and communication skills |
Fcr and Customer Service Representative roles often overlap in customer support environments. Fcr typically focuses on technical or specialized support, requiring specific certifications, while Customer Service Representatives handle general customer inquiries. Both roles are vital in service industries, but Fcr positions often demand more technical knowledge and certifications.
What are popular job titles related to Fcr jobs in Texas?
For Fcr jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Fcr jobs in Texas look for?
The top searched job categories for Fcr jobs in Texas are:
- Full Time Remote Customer Service
- Tech Mahindra Customer Support
- Work From Home Intermediate
- Flexible Zappos Customer Service
- From Home International Call Center
- Remote Blizzard Customer Support
- Online Chat Support
- Online Customer Support Representative
- Customer Service Representative Remoto
- Freelance Email Customer Support

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Citibank rating
8.3
Based on 177 frontline employees who took The Breakroom Quiz
39th of 171 rated banks
Job description
Responsibilities:
- Manage global and more complex Fundamental Credit Review (FCR) report entities of consumer portfolios
- Assess quality of assigned portfolios, including identification and evaluation of emerging risks
- Assess effectiveness of the credit risk processes and standards of assigned entities to promote leading practices and identify opportunities for improvements
- Review and assess the appropriateness, completeness and usage trends of the credit risk components of the Risk Appetite framework for the assigned portfolios
- Provide autonomous assessment of the accuracy and appropriateness of risk ratings and classifications of the assigned portfolios
- Assess business/risk staffing models to ensure appropriate resources for assigned entities
- Ensure that Corrective Action Plans for assigned businesses are appropriate, monitored and duly validated addressing concerns resulting from FCR Reviews or Business Monitoring
- Ensure that FCR documents including the Credit Assessment Documents and the Fundamental Credit Review Reports meet quality and consistency standards
- Assists the FCR Region Head on regional and/or global tasks
- Keep FCR senior management informed of any concerns and/or emerging risks that may jeopardize their Review Entities
- Aids Quality Assurance activities as Subject Matter Expert
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years experience in Policies/Analytics/Decision Management
- Ability to think and make decisions in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment
- Work under pressure
- Able to handle prioritize
- Good project management skills
- Able to interface with various levels of management in Global/Region/Business and across functions
- Knowledge in consumer risk management credit cycle processes and asset product operations
- Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining autonomous views
Education:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi Wealth Overview
Citi Wealth is a leading provider of financial solutions for affluent, high-net-worth, and ultra-high-net-worth clients around the world. Our Private Bankers, Financial Advisors, and Product Specialists serve as trusted advisors to many of the world's most successful and influential individuals and families.
We deliver global insights grounded in deep local expertise and provide comprehensive financial strategies tailored to the unique needs of entrepreneurs and business owners, single- and multi-family offices, senior corporate executives, next-generation investors, inherited wealth, law firms, and attorneys. From investment strategy to banking, lending, and cash management, we support our clients holistically and with a steadfast commitment to helping them preserve, grow, and manage their wealth.
Lending is a core offering within Citi Wealth. Our lending platform provides competitive borrowing solutions strategically integrated into our clients' broader wealth management goals. We deliver these solutions across all major client segments-including Citi Private Bank, Wealth at Work, Citi Private Client, and Citigold-as part of their broader Citi relationship.
Wealth Lending Governance Team
The Wealth Lending Governance team is a newly established function within the Wealth Lending Strategy & Governance organization. The team brings together Wholesale and Retail product governance and underwriting governance into a unified structure. Its mission is to support the sustainable and responsible growth of the Wealth Lending business by enhancing our governance framework, strengthening policy and control alignment, and promoting disciplined, Wealth Lending-wide execution.
Job Summary
The Wealth Lending Governance Senior Officer (C14/SVP) is a leadership role responsible for shaping and executing the governance, policy, and control strategy that underpins Citi's global Wealth Lending business. The role drives enterprise-aligned governance standards, ensures end-to-end policy integration, and partners with senior stakeholders across functions and lines of defense to enable responsible, sustainable business growth.
Key Responsibilities
Enterprise Governance & Policy Leadership
- Lead the Wealth Lending policy governance agenda, ensuring policies, standards, and procedures are fully aligned with Citi's enterprise framework and business strategy.
- Oversee policy change management end-to-end, including enterprise-level impact analysis, business integration, communication, and execution.
- Govern and continuously enhance the global inventory of governance documents to promote transparency, consistency, and control discipline.
Strategic Governance Execution & Cross-Functional Leadership
- Partner with the Head of Governance to deliver critical governance commitments and senior leadership reporting.
- Ensure governance deliverables reflect rigorous risk assessment and strategic alignment.
- Drive resolution of complex issues with senior stakeholders.
- Proactively detect governance gaps or emerging risks and influence corrective action.
- Support oversight of governance-owned controls.
Thought Leadership, Communications & Influence
- Develop governance communications and guidance for stakeholders.
- Serve as a trusted advisor to Wealth Lending stakeholders.
- Lead high-impact governance initiatives.
- Drive integration of governance requirements into business strategy.
- Support senior management and board-level reporting.
Qualifications
- 10+ years of experience in governance, risk & controls, lending, credit, or similar leadership roles
- Experience as part of a high performing lending team and a desire to drive growth
- Strong knowledge of financial markets, investments, banking and loan products
- Able to quickly assess issues, conduct root cause analysis and fix at the source. Influence solutions. Drive best practices on the changes that are best for Citi, our clients and our people.
- Excellent communication (written and verbal) and interpersonal skills
- Capable of effectively communicating with global leaders and broad teams on changes impacting them in relatable language.
- Detail orientation with strong analytical skills.
- Ability to work under pressure and deliver within tight deadlines to drive execution for clients
- Strong negotiation skills
- Strong initiative and interactive approach to problem solving
- Displays flexibility and independence in a demanding environment
- AI experience. Demonstrate ability to leverage AI tools to increase productivity.
- Completion of formal credit training program preferred
- Bachelor's degree or equivalent experience.
Education
- Bachelor's degree preferred, advanced degree a plus.
Job Family Group:
Risk Management
Job Family:
Risk Framework and Policy
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$ 156,160.00 - $ 234,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills
Change Management, Communication, Constructive Debate, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.
Anticipated Posting Close Date:
ago. 19, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
About Citigroup Inc
Sourced by ZipRecruiter
We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.
Industry
Banking and credit intermediation
Company size
5,001 - 10,000 Employees
Headquarters location
New York City, NY, US