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Saas Customer Support Remote Jobs in Texas (NOW HIRING)

DealerBuilt

Customer Support Specialist

Houston, TX ยท On-site +1

$16.25 - $21.75/hr

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...

Remote Talent Cloud

Customer Support Specialist

Dallas, TX ยท On-site +1

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... This is a fully remote position, but you must be located within the United States * Fluent in ...

SYDIERA

Remote Customer Support Representative

Dallas, TX ยท Remote

$15.75 - $21.50/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone and other approved communication channels, depending on the customer-service program.

New

Remotetravelcareers

Travel Customer Support

Dallas, TX ยท Remote

$16.75 - $21.50/hr

๏ปฟWe are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

Sweetepictravels

Remote Customer Support Team Leader

Austin, TX ยท Remote

$16.75 - $21.50/hr

Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... Support sales administration tasks such as processing documentation, updating records, and tracking ...

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All JobsSaas Customer Support JobsSaas Customer Support Remote JobsSaas Customer Support Remote Jobs in Texas

Saas Customer Support Remote information

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are the most commonly searched types of Saas Customer Support jobs in Texas?

The most popular types of Saas Customer Support jobs in Texas are:

What are popular job titles related to Saas Customer Support Remote jobs in Texas?

For Saas Customer Support Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support Remote jobs in Texas look for?

The top searched job categories for Saas Customer Support Remote jobs in Texas are:

What cities in Texas are hiring for Saas Customer Support Remote jobs?

Cities in Texas with the most Saas Customer Support Remote job openings:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Specialist

DealerBuilt

Houston, TX โ€ข On-site, Remote

$16.25 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Serve as the first point of contact for customers seeking assistance via phone or email.

  • Respond to customer inquiries and concerns promptly and professionally, performing remote troubleshooting and guiding customers through problem-solving processes.

  • Escalate complex issues to higher support tiers and document customer interactions and issue resolutions.

Job description

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that's why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!
WHY WE'RE LOOKING:
We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional support and assistance to our valued customers. This individual will focus on addressing customer inquiries, resolving issues, and ensuring a positive customer experience throughout their journey with our products or services.
WHAT YOU'LL DO:
  • Serve as the first point of contact for customers seeking assistance over the phone or email in area of expertise
  • Build strong and positive relationships with customers, demonstrating empathy and patience in all interactions
  • Respond to customer inquiries and concerns promptly and professionally via various communication channels
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Troubleshoot to identify and resolve problems in a timely manner
  • Walk the customer through the problem-solving process
  • Real time documentation to keep detailed notes on tickets
  • Follow-up and update customer status and information
  • Work to diagnose and resolve basic technical issues
  • Escalate issues to the next Tier of support with next level of difficulty
  • Proactively gather customer feedback to understand pain points and areas for improvement, advocating for customer needs within the organization
  • Assist in and plan training, development and education for features and updates
  • Assist in providing data to internal teams by correct usage of support team desking tool
  • Participate in on-call rotation every 6-8 weeks
  • Other duties as assigned

WHAT WE'RE LOOKING FOR:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong training and presentation skills.
  • Proficient with Microsoft Office Suite or related software.
  • IT knowledge
  • Bachelor's degree preferred
  • At least three years of related experience required, with prior management experience highly preferred.

WHAT'S IN IT FOR YOU:
  • Competitive Compensation: Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
  • Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of.
  • Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses.
  • Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times.
  • Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage.
  • 401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match.
  • Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP.
  • Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility.
  • Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
No search firm solicitations, please.

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