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Saas Customer Support Jobs (NOW HIRING)

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

AutogenAI

Customer Support Agent, AI SaaS

New York, NY · On-site

$20.50 - $27.25/hr

Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments. * Technical Skills: Comfortable using support tools and platforms such as Zendesk ...

AutogenAI

Customer Support Agent, AI SaaS

New York, NY · Hybrid

$20.50 - $27.25/hr

Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments. * Technical Skills: Comfortable using support tools and platforms such as Zendesk ...

AutogenAI

Customer Support Agent, AI SaaS

Manhattan, NY · Hybrid

$20.75 - $27.50/hr

Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments. * Technical Skills: Comfortable using support tools and platforms such as Zendesk ...

LIV

Manager, Customer Support

Pocatello, ID · Remote

Deep experience and expertise with modern customer support SaaS products (such as Zendesk, Intercom/Fin, etc.) is required * Demonstrable experience using and administering Intercom/Fin is ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

Frontsteps

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO

$55K - $70K/yr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

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Saas Customer Support information

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$10

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How much do saas customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for saas customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Saas Customer Support position, and why are they important?

To thrive as a SaaS Customer Support specialist, you need strong troubleshooting abilities, knowledge of cloud-based software, and excellent written and verbal communication skills. Familiarity with CRM platforms, ticketing systems like Zendesk or Freshdesk, and basic understanding of APIs or integration tools is commonly expected. Empathy, patience, and the ability to manage multiple issues simultaneously set outstanding candidates apart. These competencies ensure you can efficiently resolve client issues, foster customer satisfaction, and contribute to the ongoing success of SaaS platforms.

What is a SaaS Customer Support job?

A SaaS Customer Support job involves assisting customers who use a Software-as-a-Service (SaaS) product. Support agents help troubleshoot issues, answer questions, and provide guidance on using the software effectively. They may communicate with customers via email, chat, or phone and work closely with technical teams to resolve complex problems. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a typical day look like for someone working in SaaS Customer Support?

A typical day in SaaS Customer Support involves responding to customer inquiries via email, chat, or phone, troubleshooting technical issues, and guiding users through product features. You may also spend time documenting solutions, escalating complex cases to engineering teams, and collaborating with colleagues to resolve outstanding technical challenges. The role is dynamic, often requiring you to juggle multiple cases at once, prioritize urgent requests, and adapt to frequent updates or new features in the software. This environment offers opportunities to develop your technical skills, gain product expertise, and build relationships with both customers and cross-functional teams.

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Saas Customer Support jobs near you

SaaS Customer Support Specialist

People Architects

Cleveland, OH • Remote

$17.50 - $23.50/hr

Full-time

Posted 15 days ago

Job description

People Architects is partnering with a fast growing SaaS company that is actively growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can flex up as needed. We need someone who enjoys digging into technical issues, working through integrations, and partnering closely with Engineering and Product to resolve problems.

With a team in motion, this company is improving how support is structured, documented, and scaled. It’s a strong fit for someone who likes solving real customer problems, learning how complex systems work, and helping shape the evolution of a support function.


Summary:

This role sits at the center of the customer experience. You’ll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for someone who likes problem-solving, digging into systems, and improving how support operates.

If you enjoy solving technical problems, working directly with customers, and being part of a team that’s building and improving as it grows, this could be a great fit. 


Key Responsibilities:

  • Own and manage the inbound support queue across multiple channels
  • Troubleshoot technical issues including integrations, workflows, and data syncs
  • Review logs, API activity, and system behavior to identify root causes
  • Triage and escalate issues to Engineering with clear documentation and context
  • Support customers via email and phone, ensuring clear and timely communication
  • Help identify trends and recurring issues to improve product and support processes
  • Contribute to documentation and knowledge base articles
  • Partner closely with Customer Success, Product, and Engineering teams
  • Maintain strong SLA performance and high customer satisfaction

Qualifications (Required and Preferred):

  • 2+ years in technical customer support, implementation, or SaaS support role
  • Strong troubleshooting skills with an interest in systems, integrations, or APIs
  • Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
  • Ability to clearly communicate technical issues in a simple, customer-friendly way
  • Comfortable working in a remote, fast-paced environment with high ticket volume
  • Strong ownership mindset and ability to manage competing priorities
  • Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
  • Experience in scaling support processes or documentation


We are committed to a diverse and inclusive workplace. People Architect and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.  *no external agencies/3rd parties.

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