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Saas Customer Support Jobs (NOW HIRING)

HappyFox

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

TeamBuilder

Customer Support (Tier I) Representative

Manhattan, NY · On-site +1

$18.75 - $23.75/hr

  • Medical

  • PTO

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for an early-career Customer Support Representative who is client-focused and ...

Teambuilder

Customer Support (Tier I) Representative

Manhattan, NY · Remote

$17.50 - $22.25/hr

  • Medical

  • PTO

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier ...

TeamBuilder

Customer Support (Tier I) Representative

$17.50 - $22.25/hr

  • Medical

  • PTO

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for an early-career Customer Support Representative who is client-focused and ...

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

Deliver operational support and issue resolution while maintaining a high standard of ... Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle ...

OptiSigns Inc.

SaaS Customer Helpdesk Specialist

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...

OptiSigns Inc.

SaaS Customer Helpdesk Specialist

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

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All JobsSaas Customer Support Jobs

Saas Customer Support information

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$10

$23

$57

How much do saas customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for saas customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support?

A SaaS Customer Support job involves assisting customers who use a Software-as-a-Service (SaaS) product. Support agents help troubleshoot issues, answer questions, and provide guidance on using the software effectively. They may communicate with customers via email, chat, or phone and work closely with technical teams to resolve complex problems. Strong communication, problem-solving, and technical skills are essential for success in this role.

What does a SaaS customer support do?

A typical day in SaaS Customer Support involves responding to customer inquiries via email, chat, or phone, troubleshooting technical issues, and guiding users through product features. You may also spend time documenting solutions, escalating complex cases to engineering teams, and collaborating with colleagues to resolve outstanding technical challenges. The role is dynamic, often requiring you to juggle multiple cases at once, prioritize urgent requests, and adapt to frequent updates or new features in the software. This environment offers opportunities to develop your technical skills, gain product expertise, and build relationships with both customers and cross-functional teams.

What are the key skills and qualifications needed to thrive in SaaS customer support, and why are they important?

To thrive as a SaaS Customer Support specialist, you need strong troubleshooting abilities, knowledge of cloud-based software, and excellent written and verbal communication skills. Familiarity with CRM platforms, ticketing systems like Zendesk or Freshdesk, and basic understanding of APIs or integration tools is commonly expected. Empathy, patience, and the ability to manage multiple issues simultaneously set outstanding candidates apart. These competencies ensure you can efficiently resolve client issues, foster customer satisfaction, and contribute to the ongoing success of SaaS platforms.

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Saas Customer Support jobs near you
Infographic showing various Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Associate - Enterprise SaaS (HappyFox)

HappyFox

On-site

$16.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solutions. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.

Responsibilities:

Deliver timely and effective support to enterprise clients through phone, tickets, and chat.
 Diagnose and resolve complex technical issues related to workflow automation, integrations, and configurations within the HappyFox platform.
Assist customers in the setup, configuration, and adoption of HappyFox platform best practices.
 Acquire and maintain an in-depth understanding of the HappyFox platform’s features and capabilities.
Collaborate with internal teams, including product development and engineering, to address escalated issues and relay customer feedback.
 Develop and update knowledge base articles and other support documentation to empower customers and enhance self-service options.
Proactively identify potential customer issues and implement preventive measures to reduce escalations.
 Consistently meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.

Requirements:

2-5 years of experience in a customer support role, preferably within the B2B enterprise SaaS industry.
 Proven expertise in troubleshooting and supporting configurable software platforms.
Strong understanding of workflow automation principles and experience in configuring automated workflows.
 Hands-on experience with ticketing systems, CRM software, and other customer support tools.
Demonstrated technical aptitude with a proven ability to learn and adapt to new software and technologies quickly.
 Outstanding communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly and effectively.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
 Ability to thrive independently and collaboratively in a dynamic, fast-paced environment.
Positive attitude, empathy, and a genuine commitment to ensuring customer success.
 Proficiency with REST APIs, webhooks, and other integration technologies is required.
Familiarity with ITIL or similar IT service management frameworks is a plus.

Benefits:
 Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
 Health Insurance, Dental, Vision and Life Insurance

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    Employment Type: FULL_TIME

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