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Customer Success Saas Jobs (NOW HIRING)

Morpheus One Inc

Customer Success (SaaS)

Good command of English, both written and spoken * 3+ years of professional full-time experience in a similar customer success for SaaS products * Proven customer-facing and analytical skills * [Nice ...

Motion Recruitment

Customer Success Advisor

Bryn Mawr, PA · Remote

$65K - $85K/yr

Experience in Customer Success, SaaS, Technical Support, Technical Account Management, Healthcare Technology, or a related customer-facing role. * Strong verbal communication skills and confidence ...

Vivo HealthStaff

Client Success - Saas/Tech

New York, NY · On-site

$90K - $125K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Kofile Inc

Customer Success Manager

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

QualificationsExperience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.Technical Literacy: Proficient with modern tech stacks (e.g ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Essential Skills & Experience: * 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ ...

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Customer Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

More about Customer Success Saas jobs

What cities are hiring for Customer Success Saas jobs?

Cities with the most Customer Success Saas job openings:

What states have the most Customer Success Saas jobs?

States with the most job openings for Customer Success Saas jobs include:

What are popular job titles for Customer Success Saas?

Popular job titles for Customer Success Saas:

Infographic showing various Customer Success Saas job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success (SaaS)

Remote

Morpheus One Inc
See more jobs at Morpheus One Incexternal

Other

PTO

Posted 10 days ago

Job description

Job Title

This is a full-time, long-term, fully remote position. We are a product company, and we are hiring globally. Hiring in the US and Canada for this position.

Responsibilities

Tools: FullStory + Amplitude + Metabase + Canny + Crisp

  • Customer Success Journey: responsible for onboarding, retention & renewal KPIs, especially for key accounts and target customers
  • Campaign Management: help personalize customer campaign strategies by analyzing data of campaigns and running A/B tests
  • Customer Insights: help product and design teams understand customer behaviors using Amplitude/Fullstory/Metabase data and video calls with customers
  • Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment
Qualifications
  • Good command of English, both written and spoken
  • 3+ years of professional full-time experience in a similar customer success for SaaS products
  • Proven customer-facing and analytical skills
  • [Nice to have] Experience in e-commerce and tech startups
Compensation
  • Competitive salary offers based on experience
  • Annual bonuses, paid vacations, and on-going learning opportunities
  • Other company-sponsored perks
Interested in joining us?
  • Email your resume or LinkedIn profile to talent@morpheusone.com. Briefly tell us about:
    • How you found us/ this position
    • What you are looking for in your next position/ team
    • Your desired salary (if any)
    • Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
  • Only candidates selected for interviews will be contacted
  • To learn more about our interview process, check out our Interview Guide

Apply