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Customer Success Saas Jobs (NOW HIRING)

Zowta, LLC

Head of Customer Success

Austin, TX · Hybrid

Head of Customer Success - SaaS ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009 ...

Vivo HealthStaff

Client Success - Saas/Tech

New York, NY

$90K - $125K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

ShipperHQ

Head of Customer Success

Austin, TX · On-site

Head of Customer Success - SaaS About Us: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

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Customer Success Saas information

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$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What is a Customer Success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a Customer Success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.
More about Customer Success Saas jobs
What cities are hiring for Customer Success Saas jobs? Cities with the most Customer Success Saas job openings:
What states have the most Customer Success Saas jobs? States with the most job openings for Customer Success Saas jobs include:
What job categories do people searching Customer Success Saas jobs look for? The top searched job categories for Customer Success Saas jobs are:
Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Growth-Driven Head of Customer Success (SaaS)

Reacher

San Francisco, CA

Full-time

Posted 18 days ago

Job description

Reacher is seeking a Head of Customer Success to lead the customer journey from onboarding to renewal at our fast-growing company. In this strategic role, you will own the execution of Customer Success initiatives and monitor retention strategies to enhance customer experience.

The ideal candidate will have over 5 years of experience in Customer Success, including 2 years in a leadership role, and familiarity with SaaS metrics. Additional benefits include competitive compensation and the opportunity for career advancement.

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