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Customer Success Saas Jobs (NOW HIRING)

Kofile Inc

Customer Success Manager

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Vivo HealthStaff

Client Success - Saas/Tech

New York, NY

$90K - $125K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

QualificationsExperience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.Technical Literacy: Proficient with modern tech stacks (e.g ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009 ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

Have experience in customer success, account management, or a related customer-facing role, ideally within a SaaS company * Have experience in early childhood education, or a strong affinity for the ...

Valdera

Customer Success Manager (North America)

Customer Success & SaaS Account Leadership: 3-5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business ...

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Customer Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

More about Customer Success Saas jobs

What cities are hiring for Customer Success Saas jobs?

Cities with the most Customer Success Saas job openings:

What states have the most Customer Success Saas jobs?

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What job categories do people searching Customer Success Saas jobs look for?

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Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Manager - Enterprise Customer Success (SaaS Customer Success)

Zenoti

Seattle, WA

Full-time

Re-posted 1 hour ago

Job description

Enterprise Customer Success Senior Manager (SaaS Customer Success) 

Seattle, Washington, United States 

What you'll do 

We are looking for a motivated and curious professional to manage a portfolio of Key, , high ARR customers. The CSM will deliver proactive workshops, business reviews, growth feature insights, and thought leadership to help customers grow their business.  

The ideal candidate is analytical and meticulous, and thrives in engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. On the customer side, the role will require cultivating and developing relationships with both corporate executives and influential franchise owners. 

Responsibilities 

  • Customer Advocacy & Engagement:Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges. Use this knowledge to drive platform adoption, communicate value, and achieve mutually beneficial business results. Monitor customer health metrics (engagement, usage, NPS) to prevent churn and identify upsell or expansion opportunities. 
  • Product Expertise & Solution Building: Become a subject matter expert in Zenoti's platform by proactively exploring features and functionalities. Analyze customer challenges and independently develop solutions to maximize their experience and business outcomes, ensuring customers are fully leveraging the platform through regular check-ins and business reviews. 
  • Data-Driven Strategy & Insights:Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities. Track and analyze metrics to measure customer success, identify areas for improvement or expansion, and use these insights to increase adoption rates. 
  • Executive Presence & Influence:Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations. Balance customer advocacy with commercial acumen by identifying growth opportunities, strategically managing renewals, and aligning customer outcomes with company revenue goals. 
  • Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues. 
  • Time Management & Communication:Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 
  • Issue Resolution & Proactive Problem-Solving:Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions. 
  • Multi-divisional/geographical: Confidently work with complex, multi-divisional, multi-geographical customers with gravitas and executive presence, and driving alignment and consensus throughout the customer organization. 

Qualifications Required: 

  • Bachelor's degree required 
  • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers 
  • Ability to travel as needed to be on-site with key customers or attend important industry events 
  • Strong empathy for customers and passion for revenue and growth 
  • Experience working in fast-paced growth environments 
  • Proven success in client growth, retention, and satisfaction 

Why Join Zenoti? 

  • Be part of a high-growth, innovative company transforming the beauty and wellness industry. 
  • Work in a dynamic and collaborative environment with industry leaders. 
  • Opportunities for professional growth, learning, and career advancement. 

If you're passionate about helping customers succeed, solving complex challenges, and driving impactful change, we'd love to hear from you! 

Apply