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Customer Success Saas Jobs (NOW HIRING)

Vivo HealthStaff

Client Success - Saas/Tech

New York, NY · On-site

$90K - $125K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

Vivo HealthStaff

Client Success - Saas/Tech

Carteret, NJ · On-site

$90K - $120K/yr

Experience: 2-4 years in customer success, technical support, or project management within a B2B tech or SaaS environment. * Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

New

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

Have experience in customer success, account management, or a related customer-facing role, ideally within a SaaS company * Have experience in early childhood education, or a strong affinity for the ...

cove

Customer Success Manager

Independence, KS

$90K - $100K/yr

About You You've worked in Customer Success at a B2B SaaS company directly supporting clients and leading complex client projects. Your previous companies had complex products with features and ...

Jobgether

... of a modern SaaS platform through strong relationships, strategic guidance, and proactive ... Accountabilities: The Customer Success Manager will be responsible for managing customer ...

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All JobsCustomer Success Saas Jobs

Customer Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What is a Customer Success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a Customer Success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.
More about Customer Success Saas jobs
What cities are hiring for Customer Success Saas jobs? Cities with the most Customer Success Saas job openings:
What states have the most Customer Success Saas jobs? States with the most job openings for Customer Success Saas jobs include:
What job categories do people searching Customer Success Saas jobs look for? The top searched job categories for Customer Success Saas jobs are:
Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, 20% Hybrid, and 40% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success - Saas/Tech

Vivo HealthStaff

New York, NY • On-site

$90K - $125K/yr

Full-time

Re-posted 18 days ago

Job description

Client Success Manager (Tech & SaaS)

Agency: TechStaffers (Recruiting for various high-growth Technology companies)

Location: New York, NY (In-Person / On-site)

Salary: $90,000 – $125,000 + Equity/Benefits

The Opportunity

TechStaffers is partnering with a portfolio of New York's most innovative technology companies to scale their Client Success teams. We are looking for operationally-minded CSMs who want to be at the center of the "tech-to-client" relationship.

In these roles, you are more than a relationship manager; you are a product advocate and a technical problem solver. You will work within early-stage and mid-market tech environments (SaaS, Fintech, AI) where you will own the end-to-end client lifecycle and directly influence the product roadmap through user insights.

What You'll Do

  • Onboarding & Implementation: Act as the technical lead for new clients, ensuring a seamless setup process and rapid time-to-value on the platform.

  • Operational Excellence: Manage high-stakes workflows-such as data migrations, account configurations, and complex third-party integrations-with 100% accuracy.

  • Frontline Advocacy: Be the primary technical touchpoint for a dedicated set of accounts, managing queries via email, Slack, and ticketing systems while maintaining strict SLAs.

  • Product Feedback Loop: Collaborate closely with Engineering and Product teams to translate client pain points into actionable feature requests and product improvements.

  • SME Status: Become a subject matter expert in the product's ecosystem, helping non-technical founders or stakeholders understand complex technical requirements.

About You

  • Tech-Forward: You are genuinely curious about how software works. You don't just report bugs; you try to understand why they happened.

  • Hyper-Organized: You thrive in the "organized chaos" of a startup. You can juggle dozens of active tickets and long-term projects without missing a deadline.

  • Resilient & Empathetic: You can lead a client through high-pressure situations with a calm, solutions-oriented demeanor.

  • Agile: You are comfortable making judgment calls in ambiguous situations and can pivot quickly as the product evolves.

Qualifications

  • Experience: 2–4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.

  • Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce/HubSpot, Zendesk, Pylon, Slack, and project management tools like Notion or Jira).

  • Communication: Elite written and verbal skills, with the ability to explain technical concepts to non-technical audiences.

  • Location: Based in or willing to relocate to New York City for full-time, in-person work.

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About Vivo HealthStaff

Sourced by ZipRecruiter

Vivo HealthStaff provides permanent recruitment services for both clinical and administrative positions in the healthcare sector. Over the past 2 years, our clients have seen a 98% retention rate with Vivo HealthStaff placements.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Dublin, CA, US

Year founded

2016

Social media

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