ZipRecruiter

Log In

2

Remote Senior Customer Success Jobs (NOW HIRING)

Creative Workforce Solutions

Be Seen First

Senior Customer Success Manager

Kansas City, MO · Remote

$120K - $160K/yr

Remote We're looking for a driven Senior Customer Success Manager to own the post-sales journey for our Identity Validation platform customers. You'll be a trusted advisor who helps clients navigate ...

New

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt ... Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

VEHLO

Senior Customer Success Manager

Knoxville, TN · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first ... We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one ...

Hyland

$97K - $112K/yr

Remote, USA Work Arrangement: Remote About the Role The Senior Customer Success Manager helps new and existing customers derive the most value from Hyland's products and services. In this role, you ...

Hyland

Senior Customer Success Manager

Westlake, LA · Remote

$97K - $112K/yr

Remote, USA Work Arrangement: Remote About the Role The Senior Customer Success Manager helps new and existing customers derive the most value from Hyland\'s products and services. In this role, you ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group within Constellation Software Inc. (CSI), is a leading SaaS platform in the partner and affiliate ...

Accelerated Connections

Drive Strategic Customer Outcomes andLong TermValue GTT is hiring a Senior Customer Success Manager ... Remote

New

Jumio

Senior Customer Success Manager

$146K - $160K/yr

As a Senior Customer Success Manager, you will own a portfolio of enterprise and mid-market customers across North America, ensuring they realize measurable value from Jumio's identity verification ...

Horizon3.ai

Senior Customer Success Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... About the Role We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to ...

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations ...

next page

Showing results 1-20

All JobsCustomer Success JobsRemote Senior Customer Success Jobs

Remote Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do remote senior customer success jobs pay per year?

As of Jul 22, 2026, the average yearly pay for remote senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional, and why are they important?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is a Remote Senior Customer Success role?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.
More about Remote Senior Customer Success jobs
What cities are hiring for Remote Senior Customer Success jobs? Cities with the most Remote Senior Customer Success job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
What states have the most Remote Senior Customer Success jobs? States with the most job openings for Remote Senior Customer Success jobs include:
What job categories do people searching Remote Senior Customer Success jobs look for? The top searched job categories for Remote Senior Customer Success jobs are:
Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

ChurnZero

Washington, DC • Remote

$125K/yr

Other

Posted 12 days ago

Job description

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. Youll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, wed love to hear from you.

Job Title: Senior Customer Success Manager

Classification: Exempt

Reports to: Manager, Customer Success

Location: Remote - US-based

Target OTE: $115 -125K annual OTE

Responsibilities:

  • Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor
  • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
  • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
  • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
  • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units
  • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
  • Ensure customer satisfaction by proactively addressing any issues or concerns
  • Collaborate with sales and other teams to drive revenue growth
  • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
  • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success
  • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications:

  • Minimum of 7 years proven experience in customer success or account management
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
  • Ability to use time productively and efficiently using the tools and resources available
  • Strong communication and negotiation skills
  • Ability to think strategically and identify revenue growth opportunities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Ability to work independently and manage a large portfolio of large accounts
  • Bachelor's degree or equivalent experience in a related field

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

Apply