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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Celtra, Inc.

Senior Customer Success Manager

Manhattan, NY · On-site

$90K - $115K/yr

A Senior Customer Success Manager is responsible for driving customer satisfaction, proactive retention, and revenue growth through a deep understanding of each customer's business, digital creative ...

Relo Metrics

Senior Customer Success Manager

$80K - $95K/yr

Senior Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and ...

Heretto

Senior Customer Success Manager

CA · Remote

Senior Customer Success Manager Location: Remote Reports to: Head of Customer Success Employment Type: Full-time Role Overview We are seeking an experienced Senior Customer Success Manager (Senior ...

Vehlo

Senior Customer Success Manager

Knoxville, TN · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Avoma Inc

Sr. Customer Success Manager

San Jose, CA · On-site

$150K - $187K/yr

Senior Customer Success Manager At Avoma, Customer Success is not about managing accounts - it's about owning customer outcomes at scale. As a Senior Customer Success Manager, you will operate as a ...

Egnyte

Sr. Customer Success Manager

$80K - $90K/yr

Description SR CUSTOMER SUCCESS MANAGER I REMOTE, US EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 ...

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Part Time, and 9% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Celtra, Inc.

Manhattan, NY • On-site

$90K - $115K/yr

Full-time

Posted 27 days ago

Job description

A Senior Customer Success Manager is responsible for driving customer satisfaction, proactive retention, and revenue growth through a deep understanding of each customer's business, digital creative needs, and advertising goals. This role builds long-term relationships to become a trusted advisor, ensuring effective onboarding, training, and ongoing value realization from Celtra's solutions.
The Senior Customer Success Manager maintains strong knowledge of Celtra's products and educates customers on the features and functionality most relevant to their business. In close collaboration with Sales and Solutions Consulting, this role identifies opportunities for expansion through increased usage, product adoption, or regional growth.
Internally, the Senior Customer Success Manager serves as the voice of the customer, providing feedback, surfacing risks, managing escalations, and influencing product and process improvements to better serve our customers.
Responsibilities
  • Develop a deep understanding of customer business goals, workflows, and success metrics to provide tailored guidance and strategic support
  • Manage onboarding and implementation for new customers, ensuring a smooth transition and early value realization
  • Deliver customer training, workshops, and enablement sessions to drive adoption and maximize product usage
  • Act as the primary point of contact for a portfolio of software customers, addressing questions, risks, and escalations
  • Drive customer renewals and partner on expansion opportunities, negotiating terms that support long-term engagement and growth
  • Conduct regular business reviews (QBRs) and check-ins to assess performance, align on objectives, and identify growth opportunities
  • Monitor customer usage and performance, recommending optimizations, upgrades, or additional solutions to increase value and revenue
  • Identify and mitigate risks to customer satisfaction, retention, or delivery before they escalate
  • Facilitate communication between customers and internal teams, translating business needs into actionable requirements
  • Scope customer-facing projects, secure internal resources, and ensure effective execution
  • Stay informed on industry trends, emerging technologies, and best practices to provide strategic recommendations
  • Manage revenue accountability, including billing and reconciliation for assigned accounts

Qualifications
  • Experience in ad tech, digital design, creative, or marketing technology software environments
  • Proven customer-facing experience managing a portfolio of revenue-generating accounts
  • Demonstrated ability to grow accounts strategically through process creation, initiatives, and value-based selling
  • Self-driven, highly organized, and proactive with a passion for creative excellence
  • Strong presentation and facilitation skills; comfortable representing Celtra with senior stakeholders
  • Excellent written and verbal communication and interpersonal skills
  • Strong creative and analytical problem-solving abilities
  • Experience project managing digital or creative initiatives a plus
  • Experience working with creative or production agencies or in-house design teams, with a solid understanding of their workflows a plus
  • Experience delivering customer education (training sessions, workshops, webinars) a plus
  • Passion for achieving and exceeding goals
  • Proficiency with Photoshop or similar design tools is a plus

About Celtra
Celtra is the leading Creative Automation platform built to help marketing and creative teams scale high-performing digital advertising across every channel and format. Our platform powers creative production, distribution, and optimization, combining workflow automation with AI-driven insights to help global brands unlock creative efficiency and drive superior ad performance.
Top marketers at brands like Unilever, Spotify, Adidas, and Bloomberg rely on Celtra to build and deliver dynamic, personalized creative at scale. We integrate seamlessly with platforms such as Meta, Google, Amazon, and The Trade Desk.
Empowering Creativity through Diversity & Inclusion
Our mission is to empower creativity - and we cannot fulfill our mission without different perspectives. Diversity drives innovation, and Celtra is committed to diversity, equity, inclusion, and belonging.
Every employee is empowered at Celtra - no matter your race, age, religion, gender identity, sexual orientation, physical or mental ability, or ethnicity. We hire the best, and develop our teams through continuous education and mentorship, in a community where everyone can bring their whole selves to work.
Base Salary Range: $90,000 - $115,000 - dependent on seniority and applicable experience
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