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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Creative Workforce Solutions

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Senior Customer Success Manager

Kansas City, MO · Remote

$120K - $160K/yr

Senior Customer Success Manager Intellicheck $120,000 - $160,000 Intellicheck delivers real-time, authoritative identity verification by analyzing DMV-issued ID data with a single scan to detect fake ...

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Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities ...

AJAIA

EdTech Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Repairify

Senior Customer Success Manager

Austin, TX · On-site

As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM ...

Repairify

Senior Customer Success Manager

Austin, TX

As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM ...

Wonderlic

Senior Customer Success Manager

Chicago, IL · On-site

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to ...

NextDeavor Inc.

Sr. Customer Success Manager

New York, NY · Remote

$105.63/hr

Sr. Customer Success Manager 7+ Month W2 Contract New York, NY (hybrid preferred) Here's how you'll become a key player with this opportunity: This is an exciting opportunity to join the Customer ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

CORAS

Senior Customer Success Manager

Mclean, VA

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

PreVeil, Inc.

Senior Customer Success Manager

As a Senior Customer Success Manager, you will be the dedicated champion for our Small to Enterprise customer community. You will own a portfolio of 750 accounts, serving as their primary guide and ...

Exostar

Sr. Customer Success Manager

Herndon, VA · On-site

$250K/yr

The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they ...

Hi Marley

Sr. Customer Success Manager

Boston, MA

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

Leapwork

Senior Customer Success Manager

Boston, NY

The Role As a Senior Customer Success Manager, you will serve as a strategic advisor and trusted partner to some of Leapwork's most important enterprise customers. You will own relationships across ...

AlphaSense

Senior Customer Success Manager

New York, NY · On-site

About the Role As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Financial Services sector. You are ...

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Senior Customer Success Manager Edtech information

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Creative Workforce Solutions

Kansas City, MO • Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

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Job description

Senior Customer Success Manager

Intellicheck


$120,000 - $160,000

Intellicheck delivers real-time, authoritative identity verification by analyzing DMV-issued ID data with a single scan to detect fake or altered IDs. Our platform minimizes false positives while ensuring a seamless, trusted experience for users, supporting both in-person and digital transactions. We verify nearly 100 million IDs annually for major banks, credit card issuers, title insurance companies, and law enforcement agencies across North America. As a hardware vendor-neutral, omnichannel SaaS solution, Intellicheck works seamlessly with your existing mobile devices and scanners to provide reliable identity verification at scale.

Senior Customer Success Manager

Location: Remote

We're looking for a driven Senior Customer Success Manager to own the post-sales journey for our Identity Validation platform customers. You'll be a trusted advisor who helps clients navigate the fraud identity landscape, drives measurable value, and serves as the voice of the customer inside our organization.

What You'll Do

  • Drive growth: Build and execute success plans that improve account health, increase NRR, and identify expansion opportunities. Lead strategic quarterly business reviews.
  • Build relationships: Establish trusted, multi-level relationships that boost engagement and loyalty.
  • Own adoption: Lead implementations, monitor product usage, and drive time-to-value.
  • Turn insights into action: Use customer feedback and data to shape product improvements and resolve pain points.
  • Manage renewals: Own renewal quoting, expansion, and MSA negotiations.
  • Collaborate cross-functionally: Partner with sales, marketing, product, engineering, and support to deliver seamless experiences and resolve escalations.
  • Support continuous improvement: Contribute to CS playbooks, best practices, and internal documentation.

Additional Responsibilities

  • Manage a portfolio of Strategic Enterprise accounts in Banking and Retail
  • Run onboarding activities: kickoffs, milestone tracking, action-item follow-up
  • Deliver client training and workshops
  • Maintain accurate records in Salesforce and CS platforms
  • Stay current on industry trends and fraud/identity technology

What You Bring

  • 7+ years in a customer success role with a track record of driving NRR and portfolio growth
  • Strong problem-solving skills in complex, multi-stakeholder environments, with solid data analysis and synthesis ability
  • Detail-oriented with solid project management fundamentals; able to juggle multiple priorities
  • Self-starter mentality with a proactive, partnership-driven approach
  • Bonus: experience in fraud/identity or a fast-growing SaaS company

Please send a resume.  

Intellicheck provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

Company Description

We are currently recruiting for an outside client...please read the job posting in its entirety for more details about the position.
From compliance to recruitment and retention to operations and training methodologies, we will work with your company to solidify its basic structure and lay the foundation for growth. Creative Workforce Solutions thinks three to five years ahead of the workforce itself, implementing a forward-thinking approach to HR and technology for your workplace.