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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Instructure, Inc

Sr. Customer Success Manager

We are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our ... Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Senior Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving ...

Canopy

Senior Customer Success Manager

Senior Customer Success Manager Senior Customer Success Manager Location: West Coast US (Remote with up to 50% travel) Canopy is dedicated to keeping medical personnel safe while at work. We offer ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager The Senior Customer Success Manager partners with new and existing UDT customers to drive successful outcomes and maximize the value of UDT services and solutions. This ...

Hireology

Senior Customer Success Manager

Chicago, IL

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Sr. Customer Success Manager

California, MD

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.

Sr. Customer Success Manager

Remote

Instructure, Inc
IT Services • 501 - 1,000 employees
Learn more about Instructure, Incexternal

Full-time

Posted 7 days ago

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our Strategic HigherEd CSM team. This role is crucial for managing and nurturing relationships with our strategic members. The ideal candidate will possess a high-caliber skill set, a proven track record in strategic customer success, and the ability to drive engagement, adoption, and retention for a large base of key accounts. This individual will act as a trusted advisor, leveraging data and strategic planning to ensure our strategic members achieve maximum value from our platform.
Key Responsibilities
Strategic Customer Success Management
  • Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of strategic members.
  • Own regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
  • Monitor customer health metrics, identify risks early, and develop mitigation strategies before issues escalate.
  • Serve as the primary point of contact for strategic members, ensuring seamless communication and a consistently positive customer experience.

Working smarter with AI
  • Use generative AI tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on strategic customer conversations.
  • Bring new workflows and tools to the team.
  • Partner with CS leadership to identify where AI-augmented approaches can replace reactive, late-stage interventions with earlier, more strategic engagement.

Driving Product Adoption and Value
  • Deeply understand each strategic member's business objectives, workflows, and desired outcomes to tailor success plans.
  • Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
  • Collaborate with Product Management to relay member feedback and advocate for improvements that benefit strategic users.
  • Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption.

Retention and Growth
  • Own the strategic health and growth trajectory of your portfolio, partnering closely with dedicated Renewal Reps, who lead the commercial renewal process.
  • Identify opportunities for upselling and cross-selling within existing strategic accounts and partner with the Sales team to drive these opportunities.
  • Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.

Qualifications
  • Bachelor's degree in Business, Education, Technology, or related field.
  • Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
  • Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).
  • Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows.
  • Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.
  • Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
  • Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.
  • Ability to travel 10-15% for customer engagements, conferences, and team events.

Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.

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