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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Okta, Inc.

Sr. Customer Success Manager

Passaic, NJ · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

U.P. Shop

Senior Customer Success Manager

Miami, FL · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Autodesk

Senior Customer Success Manager

Autodesk Senior Customer Success Manager (CSM) The Autodesk Senior Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Twilio

Senior Customer Success Manager

As a Senior Customer Success Manager, Key accounts you will be at the forefront of driving customer satisfaction for our largest customers by developing tailored strategies that align with both ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Clari + Salesloft

Sr. Customer Success Manager

OR · Remote

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

Clari + Salesloft

Sr. Customer Success Manager

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

The Opportunity KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...

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Senior Customer Success Manager Edtech information

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.

Sr. Customer Success Manager

Okta, Inc.

Farmington, NY • On-site

Other

Re-posted 18 days ago

Okta rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 243 rated software companies

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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