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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

OutSystems

Senior Customer Success Manager

Senior Customer Success Manager There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! At OutSystems, we are accelerating digital ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

U.P. Shop

Senior Customer Success Manager

Austin, TX · On-site

Senior Customer Success Manager Miami, Austin Overview of the Role We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as ...

Simpplr

Senior Customer Success Manager

Senior Customer Success Manager Remote India Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent ...

Vehlo

Senior Customer Success Manager

Senior Customer Success Manager Fully Remote • Vehlo HQ - Knoxville, TN 37922; Remote - Knoxville, TN 37922 Description Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Autodesk

Senior Customer Success Manager

Autodesk Senior Customer Success Manager (CSM) The Autodesk Senior Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements drive long-term success by executing ...

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Exostar

Sr. Customer Success Manager

$250K/yr

Sr. Customer Success Manager The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding ...

Twilio

Senior Customer Success Manager

Senior Customer Success Manager Remote - Singapore At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands ...

Dematic

Senior Customer Success Manager

Dallas, TX · On-site

$86K - $129K/yr

The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic ...

MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be ...

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Senior Customer Success Manager Edtech information

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Jul 2, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

Okta, Inc.

Farmington, NY • On-site

Other

Posted 7 days ago

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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