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Senior Customer Success Manager Edtech Jobs (NOW HIRING)

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Healthee

Senior Customer Success Manager

New York, NY · On-site

$100K - $120K/yr

We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner -- responsible for retention, adoption ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $260K/yr

The Role We're hiring a Senior Customer Success Manager to own complex customer relationships across provider groups, MSOs, and health systems where our platform helps support meaningful patient ...

Observe.AI

Senior Customer Success Manager

$133K - $159K/yr

The Opportunity We are seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. In this role, you ...

Cato Networks

Sr. Customer Success Manager

New York, NY · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Cato Networks

Sr. Customer Success Manager

Denver, CO · On-site

$160K - $200K/yr

As a Cato Sr. Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Findigs

Senior Customer Success Manager

New York, NY · On-site

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

OneTrust

Senior Customer Success Manager

Chicago, IL · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you willact as a trusted advisor for our strategic customers from the start of ...

Apollo GraphQL

Senior Customer Success Manager

$152K - $179K/yr

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Senior Customer Success Manager. If you're passionate about delivering exceptional customer experiences and ...

PetDesk

Sr. Customer Success Manager

About the role: Sr. Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic ...

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a  Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

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Senior Customer Success Manager Edtech information

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$45K

$102.8K

$121.5K

How much do senior customer success manager edtech jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior customer success manager edtech in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
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What cities are hiring for Senior Customer Success Manager Edtech jobs? Cities with the most Senior Customer Success Manager Edtech job openings:
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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Genesys

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.


Senior Customer Success Manager
United States

Role Overview:
Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization. This role is designed for someone who thrives at the intersection of strategy, data, and execution, owning key initiatives that influence how Customer Success operates at scale while maintaining direct engagement with a focused set of customers.

At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. In this role, you will take ownership of critical Customer Success programs, ensuring they are data-driven, measurable, and consistently executed across teams. You will partner closely with leadership to operationalize strategic initiatives, bringing structure, clarity, and insight into how customer outcomes are achieved and scaled.

Alongside program leadership, you will manage a small portfolio of accounts, applying best practices and insights from your program work to drive meaningful customer outcomes. This position offers strong visibility and the opportunity to influence both customer-level success and organization-wide performance.

Key Responsibilities:

  • Lead and operationalize Customer Success programs, including adoption campaigns, customer engagement initiatives, and product enablement efforts across the organization
  • Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact
  • Establish and standardize success metrics, definitions, and reporting to ensure consistency and accountability across the Customer Success team
  • Partner with leadership to execute strategic initiatives such as GPR activities, Copilot programs, and CS-sourced opportunity tracking
  • Act as a central resource for program governance, ensuring alignment, execution consistency, and visibility into outcomes across teams
  • Influence cross-functional stakeholders to adopt best practices and align on program execution and data integrity
  • Support enablement efforts by translating insights into scalable processes, tools, and recommendations for the broader organization
  • Manage a focused portfolio of 3 to 4 medium-touch customer accounts, driving adoption, retention, and value realization
  • Build trusted relationships with customer stakeholders to support long-term success and platform adoption
  • Align closely with Professional Services and Sales teams to ensure coordinated execution and opportunity alignment

Required Qualifications:

  • 5 to 8 or more years of experience in Customer Success, Program Management, or related SaaS roles
  • Strong analytical background with experience interpreting data and driving insights from customer and program metrics
  • Experience leading or supporting cross-functional programs, initiatives, or operational improvements
  • Proven ability to influence without direct authority and drive alignment across teams
  • Experience managing customer relationships within a SaaS or cloud-based environment
  • Proficiency with tools such as Salesforce, Gainsight, and Excel or similar data analysis platforms
  • Ability to balance program ownership with customer-facing responsibilities
  • Strong communication skills with the ability to present insights to both peers and leadership

Preferred Qualifications:

  • Experience with data visualization tools such as Tableau
  • Background in Customer Success operations, enablement, or strategic programs
  • Familiarity with CX, CCaaS, or enterprise SaaS platforms
  • Experience aligning Customer Success with Professional Services and revenue teams
  • Demonstrated ability to scale processes and improve performance through data-driven initiatives

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,000.00 - $183,000.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.


Working at Genesys

  • AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
  • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
  • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
  • Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.


What Happens After You Apply

After you apply, here's what you can typically expect:

  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.


Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.


Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.


About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.


Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.


You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.


Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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