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Customer Success Manager Cybersecurity Jobs (NOW HIRING)

TenEx

Customer Success Manager

Customer Success Manager TENEX is an AI-native, automation-first, built-for-scale Managed Detection ... Our team is composed of industry experts with deep experience in cybersecurity, automation and AI ...

TenEx

Customer Success Manager

Customer Success Manager TENEX is an AI-native, automation-first, built-for-scale Managed Detection ... Our team is composed of industry experts with deep experience in cybersecurity, automation and AI ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Keeper Security

Customer Success Manager

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ... As a Customer Success Manager, you will work with an established client base and be responsible for ...

Sprocket Security

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Madison Location: Madison Office Preferable or Remote within USA Company ... Functional understanding of core Information/Cybersecurity concepts such as confidentiality ...

deepwatch

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Come join Deepwatch's team of world-class cybersecurity professionals and ... We're redefining cybersecurity as one of the fastest growing companies in the U.S. - and we have a ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

Tenable

Customer Success Manager

Customer Success Manager Bogotá - Colombia - Remote Tenable ® is the Exposure Management company ... in-class cybersecurity solutions for our customers; all while creating a culture of belonging ...

New

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

New

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

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Customer Success Manager Cybersecurity information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager cybersecurity jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
More about Customer Success Manager Cybersecurity jobs
What cities are hiring for Customer Success Manager Cybersecurity jobs? Cities with the most Customer Success Manager Cybersecurity job openings:
What states have the most Customer Success Manager Cybersecurity jobs? States with the most job openings for Customer Success Manager Cybersecurity jobs include:
What job categories do people searching Customer Success Manager Cybersecurity jobs look for? The top searched job categories for Customer Success Manager Cybersecurity jobs are:
Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Technical Customer Success Manager - Cyber Security

Armis Security

Washington, DC • On-site

$120K - $159K/yr

Other

Medical

Posted 6 days ago

Job description

Technical Customer Success Manager - Cyber Security

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we're looking for individuals who are passionate about making customers successful.

What you'll do:

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  • Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  • Stay current on third-party integrations and how they interact with Armis within customer environments.
  • Serve as a subject matter expert in your area of technical proficiency.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

What we expect:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
  • 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
  • 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
  • Strong communication and presentation skills across technical and executive audiences.
  • 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments.
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Preferred:

  • Cyber Security experience is Required
  • Experience in Network Engineering, Network Architecture, support, or design.
  • Experience using AI Tools and Product AI
  • Knowledge of healthcare/ICT devices, manufacturers, or applications.
  • Experience securing IT, IoT, or healthcare systems.
  • Ability to travel up to 20% per quarter, as business needs dictate

Salary range guidance for this position is: $120,000 - 159,000

The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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