Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... Proven experience in ecommerce environments, ideally across platforms such as Shopify, Amazon, or ...
Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... Proven experience in ecommerce environments, ideally across platforms such as Shopify, Amazon, or ...
Customer Success Manager
San Francisco, CA · On-site
$200K/yr
Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies. About the Role We're seeking a Customer Success Manager with a ...
Customer Success Manager
San Francisco, CA · On-site
$200K/yr
Much like how Shopify, Stripe and Square have transformed how consumer companies transact, we aim to do the same for B2B companies. About the Role We're seeking a Customer Success Manager with a ...
Own Your Portfolio of Accounts You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue ...
Own Your Portfolio of Accounts You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue ...
Senior Customer Success Manager
$100K - $117K/yr
Senior Customer Success Manager Remote Trusted by more than 20,000+ Shopify and Shopify Plus stores--like Brooklinen, Ruggable, True Classic and Dr. Squatch--Postscript gives ecommerce brands the ...
Senior Customer Success Manager
$100K - $117K/yr
Senior Customer Success Manager Remote Trusted by more than 20,000+ Shopify and Shopify Plus stores--like Brooklinen, Ruggable, True Classic and Dr. Squatch--Postscript gives ecommerce brands the ...
Founding Customer Success Manager
San Francisco, CA · On-site
$185K - $225K/yr
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Founding Customer Success Manager
San Francisco, CA · On-site
$185K - $225K/yr
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
Quick apply
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager (EU) Remote About Parsec Parsec Automation, LLC (Parsec) is a trailblazing ... Shopify, and Toast. BVP Forge combines Bessemer's front-line industry insights, proven growth IP ...
Customer Success Manager (EU) Remote About Parsec Parsec Automation, LLC (Parsec) is a trailblazing ... Shopify, and Toast. BVP Forge combines Bessemer's front-line industry insights, proven growth IP ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...
Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...
Shopify Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do shopify customer success manager jobs pay per year?
As of Jun 29, 2026, the average yearly pay for shopify customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
Can you make 10k a month on Shopify?
A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. While successful management can contribute to a store’s growth, earning $10,000 a month depends on the store’s sales volume, product margins, and overall business strategy, not solely on the customer success role. Achieving such income typically involves a combination of sales skills, marketing, and operational expertise beyond the scope of the Customer Success Manager position.
What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?
To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.
What does a Shopify Customer Success Manager do?
A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.
How much do Shopify customer success managers make?
Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.
Is Shopify customer service stressful?
As a Shopify Customer Success Manager, the role can be stressful at times due to handling customer issues, managing multiple accounts, and meeting performance metrics. The job requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-volume periods or complex customer inquiries.
Is Shopify a CSM?
Shopify is a company that offers e-commerce platform solutions, not a Customer Success Manager (CSM) role. A Shopify Customer Success Manager is a job position responsible for helping clients optimize their use of Shopify's platform, ensuring customer satisfaction and retention. The role typically involves account management, technical support, and strategic guidance, often requiring familiarity with Shopify tools and customer relationship management skills.
How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?
Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.
What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?
| Aspect | Shopify Customer Success Manager | Shopify Account Manager |
|---|---|---|
| Primary Focus | Ensuring customer satisfaction, onboarding, and retention | Managing client accounts, upselling, and renewals |
| Work Environment | Customer support teams, onboarding processes | Sales teams, client relationship management |
| Required Skills | Customer service, communication, product knowledge | Sales, negotiation, relationship building |
The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.
More about Shopify Customer Success Manager jobs
What cities are hiring for Shopify Customer Success Manager jobs? Cities with the most Shopify Customer Success Manager job openings:
What states have the most Shopify Customer Success Manager jobs? States with the most job openings for Shopify Customer Success Manager jobs include:
What job categories do people searching Shopify Customer Success Manager jobs look for? The top searched job categories for Shopify Customer Success Manager jobs are:
Other
Posted 6 days ago
Key responsibilities
Take full ownership of the end-to-end customer journey, from pre-sales coordination to post-purchase support and issue resolution.
Design, document, and refine Customer Success workflows, SOPs, and quality standards.
Serve as the escalation point for complex or high-impact customer cases.
Job description
Customer Success Manager
This is a remote position. Our client is looking for a Customer Success Manager to lead and elevate their post-purchase customer experience. They are a rapidly scaling U.S.-based ecommerce brand in the luxury home improvement space, expanding across multiple global marketplaces while building strong operational systems and a reputation for quality and service excellence. This is a senior-level, full-time remote position requiring EST time overlap. The role blends strategic leadership with hands-on execution. The selected candidate will take ownership of the full customer journey while developing scalable processes and driving operational improvements. This is not a traditional support position. They are seeking someone who operates with accountability, thinks strategically, and executes with precision.
Responsibilities:
- Take full ownership of the end-to-end customer journey, from pre-sales coordination to post-purchase support and issue resolution
- Serve as the escalation point for complex or high-impact customer cases
- Design, document, and refine Customer Success workflows, SOPs, and quality standards
- Collaborate cross-functionally with operations, logistics, catalog, and product teams to resolve root causes
- Analyze customer feedback, behavioral data, and trends to minimize recurring issues and improve retention
- Define and monitor Customer Success KPIs, including CSAT, resolution time, refunds, and recurring complaints
- Lead, mentor, and support Customer Success agents while remaining actively involved in execution
- Represent the customer perspective in strategic discussions and operational decisions
Requirements:
- 7 to 10+ years of experience in Customer Success, Customer Experience, or similar leadership roles
- Proven experience in ecommerce environments, ideally across platforms such as Shopify, Amazon, or global marketplaces
- Strong analytical skills with the ability to interpret customer data and translate insights into action
- Experience managing escalations and complex customer scenarios
- Demonstrated ability to build systems and scalable processes
- Comfortable working in a fast-paced, high-growth environment
- Availability to overlap with EST working hours
Qualifications:
- Strategic thinker with an operational mindset
- Strong communicator capable of influencing cross-functional teams
- Experience mentoring or leading Customer Success teams
- Detail-oriented with a proactive approach to problem-solving
- Ownership mentality with a bias toward action
Benefits:
- Full-time, 100% remote position
- Competitive compensation based on experience
- Direct collaboration with founders and senior leadership
- High-impact role with visibility and influence across departments
- Opportunity to shape and scale Customer Success systems in a fast-growing ecommerce brand