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Shopify Customer Success Manager Jobs (NOW HIRING)

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Topline Pro

Customer Success Manager

Brooklyn, NY

$65K - $80K/yr

Customer Success Manager We're looking for a Customer Success Manager to join our fast-growing team ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

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Shopify Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do shopify customer success manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for shopify customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

More about Shopify Customer Success Manager jobs
What cities are hiring for Shopify Customer Success Manager jobs? Cities with the most Shopify Customer Success Manager job openings:
What states have the most Shopify Customer Success Manager jobs? States with the most job openings for Shopify Customer Success Manager jobs include:
What job categories do people searching Shopify Customer Success Manager jobs look for? The top searched job categories for Shopify Customer Success Manager jobs are:
Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, 14% Hybrid, and 29% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Lawyer.com

On-site

Other

Posted 25 days ago

Job description

Customer Success Manager

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

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