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Shopify Customer Success Manager Jobs (NOW HIRING)

Gumloop

Founding Customer Success Manager

San Francisco, CA · On-site

$185K - $225K/yr

Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...

StarTech.com

Customer Success Manager

FL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Support the Customer Success Account Managers and wider Customer Success team on escalated issues ...

Shipfusion

Senior Customer Success Manager

York, PA

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Support the Customer Success Account Managers and wider Customer Success team on escalated issues ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Support the Customer Success Account Managers and wider Customer Success team on escalated issues ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Justworks

Customer Success Manager

New York, NY

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Vectra

Customer Success Manager

OR · Remote

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology ...

Clarivate

Customer Success Manager

Philadelphia, PA · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager Jobs

Shopify Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do shopify customer success manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for shopify customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. Achieving a monthly income of $10,000 typically depends on factors such as sales volume, profit margins, and business strategies of the store owner, rather than the customer success role itself. Success in earning that level of income requires entrepreneurial skills, marketing expertise, and effective store management.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

Is being a CSM stressful?

A Shopify Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting sales or retention targets, and handling customer issues. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during busy periods or when resolving complex customer concerns.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

Is it hard to get a Shopify job?

Getting a Shopify Customer Success Manager role can be competitive and typically requires relevant experience in customer service, account management, or e-commerce, along with strong communication skills. Familiarity with Shopify's platform and tools, as well as a customer-focused approach, can improve chances of securing the position.

How much do CSMS usually make?

Shopify Customer Success Managers (CSMs) typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on experience, location, and company size, and may include bonuses or commissions for performance.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

More about Shopify Customer Success Manager jobs
What cities are hiring for Shopify Customer Success Manager jobs? Cities with the most Shopify Customer Success Manager job openings:
What states have the most Shopify Customer Success Manager jobs? States with the most job openings for Shopify Customer Success Manager jobs include:
What job categories do people searching Shopify Customer Success Manager jobs look for? The top searched job categories for Shopify Customer Success Manager jobs are:
Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Founding Customer Success Manager

Gumloop

San Francisco, CA • On-site

$185K - $225K/yr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

About Us
Gumloop is the piece of AI infrastructure companies roll out to let everyone build agents securely. Let people who understand the problem build and share agents, manage their access to data, choose your AI models and host it all in your own cloud.
We're a very small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've raised over $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale operations and are looking for people who care as much as we do to join the team.
Role Overview
Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.
What You'll Do
  • Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business
  • Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs
  • Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes
  • Partner with Solutions Engineers to scope, design, and deliver complex customer solutions
  • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments
  • Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models
What You Bring
  • 6+ years of experience in Customer Success, Account Management, or Solutions Engineering
  • Experience working directly with C-level executives and navigating large, complex enterprise organizations
  • You've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well
  • Strong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations
  • Comfort operating in a fast-moving, early-stage environment with limited process

Bonus
  • First or early Success hire at a fast-growing startup
  • Experience with business process mapping, requirements analysis, and solution design
  • Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a diverse set of customer environments
  • Existing relationships in enterprise technology or IT leadership

Benefits
  • Highly competitive salary and meaningful equity
  • Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need
  • $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best
  • 15 days of temporary remote work flexibility per year
  • 401k match up to 6%

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