Customer Success Manager Pillar is actively looking for someone who loves to help others succeed ... Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneurs ...
Customer Success Manager Pillar is actively looking for someone who loves to help others succeed ... Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneurs ...
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager
Lehi, UT · Hybrid
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Customer Success Manager
Lehi, UT · Hybrid
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Seattle, WA · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
Customer Success Manager
Seattle, WA · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Columbus, OH · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
Customer Success Manager
Columbus, OH · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Manhattan, NY · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
Customer Success Manager
Manhattan, NY · On-site
$80K - $95K/yr
Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager (CSM) We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing ...
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.
Customer Success Manager
$70K - $80K/yr
Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
Quick apply
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Support the Customer Success Account Managers and wider Customer Success team on escalated issues ...
Senior Customer Success Manager
York, PA · On-site
$80K - $95K/yr
... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Support the Customer Success Account Managers and wider Customer Success team on escalated issues ...
Shopify Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do shopify customer success manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for shopify customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?
To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.
What does a Shopify Customer Success Manager do?
A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.
How much do Shopify customer success managers make?
Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.
How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?
Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.
What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?
| Aspect | Shopify Customer Success Manager | Shopify Account Manager |
|---|---|---|
| Primary Focus | Ensuring customer satisfaction, onboarding, and retention | Managing client accounts, upselling, and renewals |
| Work Environment | Customer support teams, onboarding processes | Sales teams, client relationship management |
| Required Skills | Customer service, communication, product knowledge | Sales, negotiation, relationship building |
The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.
More about Shopify Customer Success Manager jobs
What cities are hiring for Shopify Customer Success Manager jobs? Cities with the most Shopify Customer Success Manager job openings:
What states have the most Shopify Customer Success Manager jobs? States with the most job openings for Shopify Customer Success Manager jobs include:
What job categories do people searching Shopify Customer Success Manager jobs look for? The top searched job categories for Shopify Customer Success Manager jobs are:
- Full Time Customer Success Manager Edtech
- Founding Customer Success Manager
- Full Time Senior Customer Success Manager
- Senior Customer Success Manager Edtech
- Full Time Customer Success
- Ehr Customer Success Manager
- Totango
- Customer Success Manager Remote Edtech
- Customer Success Manager Hybrid
- Customer Success Manager Salary
Job description
Customer Success Manager
Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their businesses!
Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneurs, talent managers, and more to make a living while doing what they love - running their own business fully online.
Reach out if you if you absolutely LOVE to help others hit their goals, are excited at the thought of meeting, working with, and helping thousands of successful solopreneuers, and want to work with a tight-knit, hyper competent team - we'd love to work with you!
What Customer Success Manager EntailsAs the Customer Success Manager, you'll be at the heart of our mission, steering and nurturing our customer support operations.
To excel at Pillar, you've got to really get the creator economy and understand the unique challenges our customers face. You need to be a problem-solver who can think in terms of scale as our user-base keeps growing
Responsibilities- Creator Comms: You will be responding to inquiries, updates, and requests from creators in a timely fashion
- Knowledge Base: You will help consolidate customer questions into FAQs and Blog Posts
- Creative: With the help of our design team, you will support creators in launching their digital products and courses on Pillar using & building from existing templates on platforms like Canva.
- Bachelors + experience in a customer-centric role in a customer support or customer service role, preferably at a startup or in the creator economy
- Experience making video content & writing blog posts
- Ability to adapt to a fast-paced, startup environment with evolving priorities.
- Strong passion for helping our customers succeed with a key interest in helping creators achieve their goals.