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Customer Success Manager Hybrid Jobs (NOW HIRING)

LinkSquares

Customer Success Manager

Boston, MA · On-site

$80K - $90K/yr

Sr. Customer Success Manager Hybrid (Boston, MA) About the company: LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by organizations like DraftKings, Manscaped, and Vivid Seats. We ...

Ninjaone

Customer Success Manager

Austin, TX · On-site

NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self ... Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs ...

NextDeavor

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract ... This is a hybrid position in San Jose. Here's How You'll Make an Impact on the Team * Build and ...

C Square

Customer Success Manager

Tampa, FL · On-site

Hybrid Role, 3x/week Responsibilities * Handle overall responsibility for managing the customer ... Develop success plans for customers that outline their critical success factors, metrics for ...

New

C Square

Customer Success Manager

Seattle, WA · On-site

Hybrid Role, 3x/week Responsibilities * Handle overall responsibility for managing the customer ... Develop success plans for customers that outline their critical success factors, metrics for ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... This is a hybrid role based out of our New York City office, with regular in office expectations.

C Square

Customer Success Manager

Irvine, CA · On-site

Hybrid Role, 3x/week Responsibilities * Handle overall responsibility for managing the customer ... Develop success plans for customers that outline their critical success factors, metrics for ...

C Square

Customer Success Manager

Lewis Center, OH · On-site

Hybrid Role, 3x/week Responsibilities * Handle overall responsibility for managing the customer ... Develop success plans for customers that outline their critical success factors, metrics for ...

Top Stack

Customer Success Manager

King Of Prussia, PA · On-site

$20 - $35/hr

Seeking an experienced Customer Success Manager to support customer onboarding and a software ... This hybrid contract role, based in the Greater Philadelphia area, focuses on helping customers ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

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Customer Success Manager Hybrid information

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$32.5K

$83.1K

$140K

How much do customer success manager hybrid jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer success manager hybrid in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager hybrid do?

A Customer Success Manager Hybrid is responsible for ensuring customers achieve their desired outcomes while using a company's products or services, often through a mix of remote and in-person engagement. They proactively build relationships, provide support, and help solve customer issues to promote satisfaction and retention. The hybrid aspect of the role means they work both remotely and on-site, offering flexibility to better serve clients' needs and collaborate with internal teams. Their ultimate goal is to drive customer loyalty and long-term business growth.

What is the difference between Customer Success Manager Hybrid vs Customer Support Specialist?

AspectCustomer Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, account management, strategic planningReactive support, troubleshooting, issue resolution
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, tech support
Search & Comparison IntentUnderstanding role differences, career path, skills requiredJob responsibilities, qualifications, career options

The main difference between a Customer Success Manager Hybrid and a Customer Support Specialist lies in their focus and responsibilities. The Customer Success Manager Hybrid proactively manages customer accounts and ensures long-term satisfaction, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily reacts to customer issues, providing technical support and troubleshooting. Both roles are vital in customer service but serve different functions within organizations.

How does a customer success manager hybrid collaborate with other departments?

As a Customer Success Manager in a hybrid setting, you’ll regularly coordinate with cross-functional teams such as Sales, Product, and Support to ensure a seamless customer experience. This often involves virtual meetings, shared documentation, and project management tools to keep everyone aligned, regardless of their location. Effective communication and proactive relationship-building are key, as you’ll relay customer feedback to internal teams and advocate for solutions that address client needs. Hybrid environments require adaptability to technology and a strong sense of ownership to drive customer outcomes while balancing in-person and remote collaboration.

What are the key skills and qualifications needed to thrive as a customer success manager hybrid?

To thrive as a Customer Success Manager (CSM), you need strong relationship-building abilities, problem-solving skills, and a background in business or customer service, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, analytics tools, and customer success software such as Gainsight is typically required. Excellent communication, proactive collaboration, and adaptability are crucial soft skills, especially in a hybrid work setting. These competencies enable CSMs to effectively support customers, drive satisfaction, and ensure long-term retention in a dynamic, partially remote environment.
More about Customer Success Manager Hybrid jobs
What cities are hiring for Customer Success Manager Hybrid jobs? Cities with the most Customer Success Manager Hybrid job openings:
What states have the most Customer Success Manager Hybrid jobs? States with the most job openings for Customer Success Manager Hybrid jobs include:
What job categories do people searching Customer Success Manager Hybrid jobs look for? The top searched job categories for Customer Success Manager Hybrid jobs are:
Customer Success Manager Hybrid jobs near you
Infographic showing various Customer Success Manager Hybrid job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 21% In-person, 7% Hybrid, and 72% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (Hybrid)

Unlimited Systems

Cincinnati, OH • On-site

Other

Re-posted 3 days ago

Job description

The Company
Unlimited Systems authors the category-leading Unlimited Financials practice management system focused on the unique revenue cycle requirements of specialty healthcare providers. Unlimited Systemscustomers enjoy streamlined business office workflows, reduced claim denial rates, and accelerated and amplified revenue streams. Unlimited Systems is committed to ensuring that specialty healthcare providers thrive in a dynamic reimbursement environment.
The Challenge
Unlimited Financials, our best-in-class revenue cycle management (RCM) platform, is emerging as a top competitor in the specialty healthcare space. Our software allows for a highly customizable product experience, enabling providers to optimize their front-office and back-office interface to enjoy a wholly bespoke experience. While our clients enjoy a high touch customer journey, from implementation through contract renewal, our Customer Success Manager (CSM) is critical to ensuring that such a personalized product experience flows as smoothly as possible. Our CSM oversees effective adoption of the software and works tirelessly to ensure our customers and their businesses meet success at every step.
Our CSM is the ultimate advocate for the customer experience. They champion successful outcomes, help our providers get the most value from our platform, and translate their client's feedback back to our product development team.
The Position
A full-time, hybrid role reporting to our Manager of Customer Success, our CSM will work frequently from our headquarters in Cincinnati, Ohio. Residency in the state of Ohio is preferred.
This position will be accountable for:
Product Adoption
  • Developing success plans aligned to customer goals
  • Driving feature adoption to maximize time-to-value
Relationship Management
  • Building relationships across stakeholder levels (champions, executives, end users)
  • Conducting regular business reviews (EBRs/QBRs)
Retention & Renewal
  • Monitoring health scores and proactively flagging churn risk
  • Resolving escalations and turning detractors into promoters
Growth & Expansion
  • Identifying upsell and cross-sell opportunities
  • Collaborating with Sales/Strategic Account Management on expansion plays
  • Advocating for customer needs internally to influence the product roadmap
Advocacy & Voice of the Customer
  • Surfacing customer feedback to Product, Marketing, and Support teams
  • Cultivating reference customers, case studies, and testimonials
  • Facilitating community participation and peer connections
Data & Reporting
  • Tracking usage metrics, engagement, and health indicators
  • Maintaining accurate CRM records
  • Reporting on portfolio health to Customer Experience leadership
The Person
This position will offer you the chance to grow and mature processes that have a direct impact on the company's bottom line. The success of our customers is of utmost importance to the Unlimited brand, and you'll enjoy direct influence over that reputation.
In this position you will be asked to:
  • Operate with flexibility and accountability, despite ambiguity
  • Demonstrate strong communication and quality relationship management
  • Be a self-starter and self-organizer, aligning your schedule with your customers
  • Be a strategic thinker, building success plans with long-term partnerships in mind
  • Be proactive, not reactive
  • Demonstrate a generous, collaborative attitude
  • Demonstrate an optimistic, but realistic mindset
  • Pursue industry and customer trends, to influence best in class customer success
  • Pursue subject matter expertise in Unlimited Financials, obtaining certification in proven product knowledge
Qualifications
  • 3-5 years of experience working in account management, implementation, or consulting
  • Experience in revenue cycle management, is a bonus
Our Process
If you've made it this far in the job description, we'd love to hear from you. We will try to ensure our selection process is efficient, transparent, and friendly. (If it's not, please let us know.)
What you can expect from here:
  • If we feel your experience aligns with our search, we'll reach out for a discovery call. We'll talk about our company culture, Unlimited System's Core Values, this position, and we'll learn more about your background.
  • From there, we'll ask to view some of your previous work as well as request that you complete an assessment. This lets us know whether our expectations for the role actually align with your unique strengths.
  • If we're still feeling good about each other, we'll pass you on to our Hiring Manager and then to a panel interview so you can meet more of the faces of Unlimited Systems before we make an offer decision.

Disclaimer
Unlimited Systems is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Unlimited Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Unlimited Systems complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
EEO Statement
Unlimited Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Disclaimer
Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Unlimited Systems will make every effort to provide reasonable accommodation to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Unlimited Systems retains the right to change or assign other duties to this Senior Infrastructure Administrator position.

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