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Customer Success Manager Hybrid Jobs (NOW HIRING)

BS&A Software

Customer Success Manager

Bath, MI · On-site

Customer Success Manager (Hybrid) Department:Customer Success Position Type:Full-Time Years of Experience:3+ Travel Requirements:~30% Company Overview: BS&A Software, a leading software organization ...

Clarivate

Customer Success Manager

Philadelphia, PA · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity ... This is a hybrid position in San Jose. Here's How You'll Make an Impact on the Team * Build and ...

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Talent Voyager

Customer Success Manager

Tampa, FL · On-site +1

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... Location: Tampa, Florida - Rocky Point area (the company is open to both hybrid and remote ...

EMARKETER

Customer Success Manager

New York, NY · On-site

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... This is a hybrid role based out of our New York City office, with regular in office expectations.

Talent Voyager

Customer Success Manager

Tampa, FL

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... Location: Tampa, Florida - Rocky Point area (the company is open to both hybrid and remote ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

LILT, Inc

Customer Success Manager

San Francisco, CA · On-site

... the office in a hybrid capacity. Authorization to work in the US / UK is a precondition of ... The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

The ideal candidate will work out of our New York City office on a flexible hybrid schedule. The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

The ideal candidate will work out of our New York City office on a flexible hybrid schedule. The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

Melio

Customer Success Manager

New York, NY · Hybrid

Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. * 1+ years experience ...

Scholarly

Customer Success Manager

Denver, CO · Remote

$70K - $100K/yr

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Modern office environment with hybrid in-person office culture * Supportive, collaborative, and ...

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Customer Success Manager Hybrid information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager hybrid jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success manager hybrid in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Customer Success Manager Hybrid do?

A Customer Success Manager Hybrid is responsible for ensuring customers achieve their desired outcomes while using a company's products or services, often through a mix of remote and in-person engagement. They proactively build relationships, provide support, and help solve customer issues to promote satisfaction and retention. The hybrid aspect of the role means they work both remotely and on-site, offering flexibility to better serve clients' needs and collaborate with internal teams. Their ultimate goal is to drive customer loyalty and long-term business growth.

What is the difference between Customer Success Manager Hybrid vs Customer Support Specialist?

AspectCustomer Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, account management, strategic planningReactive support, troubleshooting, issue resolution
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, tech support
Search & Comparison IntentUnderstanding role differences, career path, skills requiredJob responsibilities, qualifications, career options

The main difference between a Customer Success Manager Hybrid and a Customer Support Specialist lies in their focus and responsibilities. The Customer Success Manager Hybrid proactively manages customer accounts and ensures long-term satisfaction, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily reacts to customer issues, providing technical support and troubleshooting. Both roles are vital in customer service but serve different functions within organizations.

How does a Customer Success Manager collaborate with other departments in a hybrid work environment?

As a Customer Success Manager in a hybrid setting, you’ll regularly coordinate with cross-functional teams such as Sales, Product, and Support to ensure a seamless customer experience. This often involves virtual meetings, shared documentation, and project management tools to keep everyone aligned, regardless of their location. Effective communication and proactive relationship-building are key, as you’ll relay customer feedback to internal teams and advocate for solutions that address client needs. Hybrid environments require adaptability to technology and a strong sense of ownership to drive customer outcomes while balancing in-person and remote collaboration.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a hybrid work environment, and why are they important?

To thrive as a Customer Success Manager (CSM), you need strong relationship-building abilities, problem-solving skills, and a background in business or customer service, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, analytics tools, and customer success software such as Gainsight is typically required. Excellent communication, proactive collaboration, and adaptability are crucial soft skills, especially in a hybrid work setting. These competencies enable CSMs to effectively support customers, drive satisfaction, and ensure long-term retention in a dynamic, partially remote environment.
More about Customer Success Manager Hybrid jobs
What cities are hiring for Customer Success Manager Hybrid jobs? Cities with the most Customer Success Manager Hybrid job openings:
What states have the most Customer Success Manager Hybrid jobs? States with the most job openings for Customer Success Manager Hybrid jobs include:
What job categories do people searching Customer Success Manager Hybrid jobs look for? The top searched job categories for Customer Success Manager Hybrid jobs are:
Customer Success Manager Hybrid jobs near you
Infographic showing various Customer Success Manager Hybrid job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

BS&A Software

Bath, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title:Customer Success Manager (Hybrid)
Department:Customer Success
Position Type:Full-Time
Years of Experience:3+
Travel Requirements:~30%
Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Customer Success Manager (CSM) to join our team and contribute to our high level of customer service.
Position Overview: We are seeking a proactive, customer-focused Customer Success Manager (CSM) to ensure our customers achieve success on our Cloud platform. This is a hands-on role requiring deep knowledge and expertise in both customer business processes and BS&A Products. This role will partner with:
  • New Cloud Customers - including large new implementations, upgrades from our on-premise solution, and customers from recent acquisitions - to ensure smooth onboarding, drive adoption, and deliver measurable early value on our Cloud platform.
  • Tenured Cloud Customers - including large accounts and those at risk (Yellow/Red) - to ensure timely resolution of challenges and maintain strong satisfaction.

The CSM serves as each customer's dedicated advocate, aligning their needs with our resources to deliver an exceptional experience. Success will be measured by customer adoption, early value realization, satisfaction, and improved NPS scores.
Key Responsibilities:
Post-Go-Live Engagement: Serve as the main point of contact for designated customers as they go-live on our Cloud product, ensuring a seamless onboarding and ramp up experience.
Adoption & Value Realization: Work closely with customers to understand their objectives, monitor progress, and provide guidance to maximize platform adoption and usage.
Customer Advocacy: Act as the voice of the customer internally, escalating issues and coordinating with Support, Product, and Implementation teams to ensure timely resolution.
Proactive Guidance: Provide best practices, training recommendations, and resources tailored to their specific needs to help customers achieve early wins.
Success Planning: Develop and maintain a success plan for each customer, documenting key goals, timelines, and milestones.
Health Monitoring: Track customer sentiment and engagement, proactively addressing risks to satisfaction or adoption.
NPS Improvement Focus: Partner with leadership and team members across departments to implement initiatives aimed at improving NPS and overall customer sentiment.
Collaboration: Work cross-functionally with Account Management, Product Management, Professional Services, and Support teams to align customer outcomes with organizational objectives.
Success Metrics:
  • High NPS for assigned customers
  • 100% Customer Retention
  • Timely resolution of escalated situations
  • Reduction of recurring first year customer concerns through cross-departmental collaboration
  • Increased number of customers willing to serve as references and promoters

Qualifications:
  • 3+ years in Account Management, Product Management, Professional Services, or Support, ideally in the SaaS or GovTech industry.
  • Experience working with local governments and navigating complex organizational structures.
  • Strong knowledge of customer business processes.
  • Deep subject matter expertise with BS&A Software Products.
  • Strong relationship management, communication, time management, and presentation skills.
  • Ability to manage multiple high-profile accounts simultaneously.
  • Problem-solving mindset with a customer-first approach.
  • Organized and detail oriented.
  • Familiarity with customer health metrics, NPS, and onboarding best practices.
  • Understanding of local government workflows, compliance requirements, and public sector technology adoption is a plus.
  • Working knowledge of BS&A's .Net and Cloud local government software solutions.
  • Proficiency with Salesforce.

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
  • Competitive Pay
  • Health Insurance - BCBS of Michigan - Employer-paid premium
  • Health Savings Plan - Employer contributes 75%
  • Dental Insurance - Employer-paid premium
  • Vision Insurance - Employer-paid premium
  • Retirement - 401(k) - Employer-paid
  • Retirement - 401(k) - Discretionary Employer match of 50% of team member contribution
  • Paid Parental Leave
  • Disability Insurance - Employer-paid premium
  • Life Insurance - Employer-paid premium
  • Generous PTO and Holiday Time
  • Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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