Our founding team brings a wealth of experience from Uber and the construction industry, giving us ... out our customer success program: * Lead onboarding sessions for new accounts (sales managers ...
Our founding team brings a wealth of experience from Uber and the construction industry, giving us ... out our customer success program: * Lead onboarding sessions for new accounts (sales managers ...
Founding Customer Success Manager
$80K - $130K/yr
About the role We're seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely ...
Founding Customer Success Manager
$80K - $130K/yr
About the role We're seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely ...
Founding Customer Success Manager
New York, NY · On-site
$125K - $155K/yr
The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of Customer Success, Audit ...
New
Founding Customer Success Manager
New York, NY · On-site
$125K - $155K/yr
The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of Customer Success, Audit ...
New
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Role Founding customer success at WaniWani. Own the customer relationship and their outcomes ... Demo it, position it, and explain it with the depth of a product manager so customers understand it ...
The Role Founding customer success at WaniWani. Own the customer relationship and their outcomes ... Demo it, position it, and explain it with the depth of a product manager so customers understand it ...
Customer Success
San Francisco, CA · On-site
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...
Customer Success
San Francisco, CA · On-site
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...
About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...
Quick apply
About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...
About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...
About the Role This is a founding Customer Success Manager opportunity at a fast-growing, Y Combinator-backed AI SaaS startup based in Munich, Germany. The company automates quoting and order ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
San Francisco, CA · On-site
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Manager (Enterprise)
San Francisco, CA · On-site
$120K - $145K/yr
The Opportunity This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Founding Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do founding customer success manager jobs pay per year?
As of Jul 26, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Founding Customer Success Manager?
A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.
What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?
To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.
What is the difference between Founding Customer Success Manager vs Customer Success Manager?
| Aspect | Founding Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Relevant experience in customer success, startup background preferred | Similar experience, often with industry-specific knowledge |
| Work Environment | Early-stage startup, high level of responsibility, shaping customer success strategy | Established company, focused on maintaining and expanding customer relationships |
| Employer & Industry | Startups, SaaS, tech companies | Variety of industries, including SaaS, tech, and services |
The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.
What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?
As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
More about Founding Customer Success Manager jobs
What cities are hiring for Founding Customer Success Manager jobs? Cities with the most Founding Customer Success Manager job openings:
What states have the most Founding Customer Success Manager jobs? States with the most job openings for Founding Customer Success Manager jobs include:
What job categories do people searching Founding Customer Success Manager jobs look for? The top searched job categories for Founding Customer Success Manager jobs are:
Full-time
Posted 23 days ago
Job description
About SalesJack
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.
Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.
We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
What You'll Do
Collaborate directly with founders to build out our customer success program:
You Might Be a Fit If You...
Nice-to-Haves
Why Join?
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.
Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.
We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
What You'll Do
Collaborate directly with founders to build out our customer success program:
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources.
- Track product usage data, proactively engage accounts that are under-utilizing.
- Hold regular check-ins (monthly/quarterly business reviews).
- Surface success stories
You Might Be a Fit If You...
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings.
- Proven ability to drive retention, adoption, and long-term customer success.
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
Nice-to-Haves
- Experience or interest in the construction industry.
- Experience using and/or implementing CRMs
Why Join?
- Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
- Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
- Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.