ZipRecruiter

Log In

1

Founding Customer Success Manager Jobs (NOW HIRING)

Krea

Customer Success

San Francisco, CA

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

next page

Showing results 1-20

All JobsFounding Customer Success Manager Jobs

Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Founding Customer Success Manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
More about Founding Customer Success Manager jobs
What cities are hiring for Founding Customer Success Manager jobs? Cities with the most Founding Customer Success Manager job openings:
What states have the most Founding Customer Success Manager jobs? States with the most job openings for Founding Customer Success Manager jobs include:
What job categories do people searching Founding Customer Success Manager jobs look for? The top searched job categories for Founding Customer Success Manager jobs are:
Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Founding Customer Success Manager

Satori Digital

San Francisco, CA

Other

Posted 19 days ago

Job description

Founding Customer Success Manager

We are looking for a founding customer success manager to join a team in San Francisco that is building an autonomous market researcher powered by AI that automates the entire research process—from crafting interviews to analyzing customer insights. Trusted by Google, Microsoft, Nestlé, SKIMS, and more, the company helps enterprises unlock deep customer understanding at scale. With $27M in funding and an elite client roster, Listen is rapidly growing and scaling its go-to-market team.

Roles and Responsibilities:

  • Own the full customer journey: onboarding, adoption, retention, and upsell
  • Act as the day-to-day point of contact for strategic accounts
  • Partner with Sales to identify and drive expansion opportunities
  • Track account health metrics and proactively mitigate churn
  • Work closely with product and engineering to relay customer feedback
  • Help define and build the Customer Success function from the ground up
  • Operate as an individual contributor in a hands-on, high-touch capacity

Job Requirements:

  • 1–3 years of experience in Customer Success or a similar GTM role at a B2B SaaS startup
  • Experience managing account health and growing customer relationships in a data-driven way
  • Strong relationship-building, communication, and organizational skills
  • Self-starter comfortable with ambiguity and startup environments
  • Background in finance or quantitative fields (e.g. CS, Math) is preferred
  • Prior experience at VC-backed B2B SaaS startups is preferred
  • Experience with research, insights, or AI platforms is preferred
  • Comfortable working in-office 5 days/week in San Francisco
  • Excited to build the CS function but operate as an IC is preferred
  • Experience in account expansion, renewals, and upsell strategies is preferred

Apply