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Founding Customer Success Manager Jobs (NOW HIRING)

Gumloop

Founding Customer Success Manager

San Francisco, CA · On-site

$185K - $225K/yr

We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Praxispro

Customer Success Manager

Manhattan, NY · On-site

$125K - $150K/yr

The Role As our Founding Customer Success Manager, you'll own the post-sale experience end-to-end. You'll be the person our customers call when they have a question, a request, or a problem. You'll ...

Revic

Founding Customer Success Lead

Senior Customer Success Manager Great sellers are the lifeblood of every business. They build relationships, understand needs, and close deals that drive growth. But too often, they're buried under ...

CloudBees

Customer Success Manager, High Velocity

About the Role CloudBees is hiring a founding Customer Success Manager for the high-velocity business. This role will build the post-sales customer success motion for our high-velocity, bottom-up ...

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Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Founding Customer Success Manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
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Founding Customer Success Manager jobs near you

Founding Customer Success Manager

AgentHub Inc.

San Francisco, CA • On-site

Other

Retirement, PTO

Posted 24 days ago

Job description

Founding Customer Success Manager

Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

Gumloop is the piece of AI infrastructure companies roll out to let everyone build agents securely. Let people who understand the problem build and share agents, manage their access to data, choose your AI models and host it all in your own cloud.

We're a very small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've raised over $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale operations and are looking for people who care as much as we do to join the team.

What You'll Do
  • Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business
  • Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs
  • Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes
  • Partner with Solutions Engineers to scope, design, and deliver complex customer solutions
  • Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments
  • Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models
What You Bring
  • 6+ years of experience in Customer Success, Account Management, or Solutions Engineering
  • Experience working directly with C-level executives and navigating large, complex enterprise organizations
  • You've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well
  • Strong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations
  • Comfort operating in a fast-moving, early-stage environment with limited process
Benefits
  • Highly competitive salary and meaningful equity
  • Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need
  • $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best
  • 15 days of temporary remote work flexibility per year
  • 401k match up to 6%

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