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Founding Customer Success Manager Jobs (NOW HIRING)

Beam

$80 - $130/hr

About the role We're seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely ...

SpangleAI

Founding Customer Success Lead

The Role Founding Customer Success Lead. Your mission is to turn every customer into a long-term ... This is not an account-management role. Every expansion deepens the moat. Every reference compounds ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

talentpluto

Customer Success Manager

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

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Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

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What states have the most Founding Customer Success Manager jobs?

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Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Founding Customer Success Manager

Satori Digital

San Francisco, CA • On-site

Full-time

Re-posted 12 days ago

Job description

We are looking for a founding customer success manager to join a team in San Francisco that is building an autonomous market researcher powered by AI that automates the entire research process-from crafting interviews to analyzing customer insights. Trusted by Google, Microsoft, Nestlé, SKIMS, and more, the company helps enterprises unlock deep customer understanding at scale. With $27M in funding and an elite client roster, Listen is rapidly growing and scaling its go-to-market team.
Roles and Responsibilities:
  • Own the full customer journey: onboarding, adoption, retention, and upsell
  • Act as the day-to-day point of contact for strategic accounts
  • Partner with Sales to identify and drive expansion opportunities
  • Track account health metrics and proactively mitigate churn
  • Work closely with product and engineering to relay customer feedback
  • Help define and build the Customer Success function from the ground up
  • Operate as an individual contributor in a hands-on, high-touch capacity

Job Requirements:
  • 1-3 years of experience in Customer Success or a similar GTM role at a B2B SaaS startup
  • Experience managing account health and growing customer relationships in a data-driven way
  • Strong relationship-building, communication, and organizational skills
  • Self-starter comfortable with ambiguity and startup environments
  • Background in finance or quantitative fields (e.g. CS, Math) is preferred
  • Prior experience at VC-backed B2B SaaS startups is preferred
  • Experience with research, insights, or AI platforms is preferred
  • Comfortable working in-office 5 days/week in San Francisco
  • Excited to build the CS function but operate as an IC is preferred
  • Experience in account expansion, renewals, and upsell strategies is preferred

Apply