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Founding Customer Success Manager Jobs in Alabama

Cleo

Customer Success Manager

Montgomery, AL · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Sprinklr

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

iCIMS

Senior Manager, Customer Success

Montgomery, AL · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Harris

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

Harris

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

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Founding Customer Success Manager information

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Alabama?

For Founding Customer Success Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Alabama look for?

The top searched job categories for Founding Customer Success Manager jobs in Alabama are:

What cities in Alabama are hiring for Founding Customer Success Manager jobs?

Cities in Alabama with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Oxford, AL • On-site

Five Star Food Service
See more jobs at Five Star Food Serviceexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Success Manager (AL, Oxford)

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

What Five Star Has to Offer:

  • Paid vacation, paid holidays, paid sick days.
  • 401(k) retirement savings plan with company match.
  • Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
  • Voluntary FSA, life insurance, and short/long-term disability options.
  • Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
  • Opportunities for advancement.
  • Quarterly Incentive Bonus based on retention and growth.
  • Vehicle program with insurance and maintenance reimbursement and weekly stipend.

Key Responsibilities:

  • Develop and maintain long-term customer relationships through consistent communication and on-site visits.
  • Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
  • Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
  • Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
  • Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
  • Conduct regular client site visits to ensure company standards and contractual commitments are met.
  • Document all client interactions, feedback, and action items accurately and share updates with division management.
  • Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
  • Promote and uphold Five Star's values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Required Qualifications:

  • Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
  • Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Willingness to travel regionally and stay overnight as required.
  • Valid driver's license and clean driving record.
  • Must be able to consent to a drug screen and pre-employment background check.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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