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Virtual Customer Success Manager Jobs in Alabama

Safety Plus

Customer Success Manager

Mobile, AL · On-site

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

EDB

Principal Customer Success Manager

Montgomery, AL · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Harris

Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

penlink

Customer Success Specialist

Mobile, AL

You'll collaborate with both internal and external senior managers to address customer needs and ... success metrics. Requirements YOUR RESPONSIBILITIES • Serve as a day-to-day contact for assigned ...

Cengage Learning

$67K - $87K/yr

Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

Genesys

Proficiency with CRM and customer success tools such as Salesforce and Gainsight * Advanced data analysis skills with the ability to present insights to executive audiences * Strong communication ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Alabama

Virtual Customer Success Manager information

See Alabama salary details

$29.5K

$75.3K

$126.9K

How much do virtual customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual customer success manager in Alabama is $75,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Alabama? For Virtual Customer Success Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Alabama look for? The top searched job categories for Virtual Customer Success Manager jobs in Alabama are:
What cities in Alabama are hiring for Virtual Customer Success Manager jobs? Cities in Alabama with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Alabama as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,288 per year, or $36.2 per hour.

Customer Success Manager

Safety Plus

Mobile, AL • On-site

Other

Re-posted 26 days ago

Job description

Company Overview
At Safety Plus Inc., we believe worker safety is a basic human right. We empower businesses with innovative SaaS technology and technology-enabled safety services, ensuring every worker returns home safely. Our mission is to simplify modern safety and transform how organizations protect their people-because failure is not an option.
As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.
Why Choose Safety Plus Inc?
If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.

  • Innovative Technology: Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
  • Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
  • Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
  • Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.
Position Overview
Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.
In this role, you'll engage with Safety Plus customers at every level of their organization. From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive.
Key Responsibilities
Client Relationship Management
  • Serve as the primary point of contact for a portfolio of clients.
  • Build and maintain strong client relationships to ensure satisfaction and long-term partnership.
  • Ensure clients feel supported, valued, and confident in Safety Plus services.
Service Coordination & Client Support
  • Work closely with consulting teams to ensure client needs are addressed in a timely and effective manner.
  • Monitor and manage client service delivery to ensure expectations are met or exceeded.
  • Maintain accurate documentation of all client communications and interactions within internal systems.
Product Expertise
  • Develop expert knowledge of proprietary software platform and related services.
  • Stay current on product updates and new features to effectively support customer needs.
  • Assist clients in configuring systems and workflows to align with their safety management requirements.
Internal Collaboration
  • Partner with internal teams including sales, consulting, and marketing to ensure a consistent customer experience.
  • Provide updates to senior leadership on client portfolio status and identify any issues or concerns requiring attention.
Revenue Growth & Opportunity Identification
  • Proactively identify opportunities to upsell or cross-sell additional services.
  • Support revenue growth by strengthening client relationships and expanding engagement.
Qualifications
  • Bachelor's degree in business, marketing, or a related field.
  • 2+ years of experience in account management or customer service, ideally in a SaaS or technology-driven environment.
  • Proven ability to build and nurture strong professional relationships with clients, stakeholders, and team members.
  • Excellent communication skills: Strong written, verbal, and interpersonal skills, with high emotional intelligence and the ability to manage client expectations.
  • Detail-oriented and organized: Demonstrated ability to manage multiple clients simultaneously while maintaining a high level of attention to detail.
  • Proactive problem-solver: Capable of processing information quickly, developing on-the-fly solutions, and thinking critically to meet client needs.
  • Familiarity with task management and CRM tools, with the ability to learn new systems quickly.
Preferred Qualifications
  • Experience in the safety industry or a strong interest in workplace safety management.

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