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Virtual Customer Success Manager Jobs (NOW HIRING)

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from ... Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to ... both in person and virtual to customers o Leverage social media to strengthen customer ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Cupix

Customer Success Manager

Round Rock, TX · On-site +1

We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Ensure customers understand the value Cupix delivers to their business by conducting virtual or on ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

AM/PM Door Inc

Customer Success Manager

Los Angeles, CA · On-site

$25 - $35/hr

Customer Success Manager POSITION SUMMARY The Customer Success Manager is responsible for the ... WHAT YOU'LL DO * Lead a team of CSRs (in-person and virtual) to answer all inbound customer ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

CarNow

Customer Success Manager

Indianapolis, IN · Remote

$75K - $100K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Provides virtual account management to a designated book of business between 100-200 dealer ...

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All JobsVirtual Customer Success Manager Jobs

Virtual Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do virtual customer success manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

More about Virtual Customer Success Manager jobs
What cities are hiring for Virtual Customer Success Manager jobs? Cities with the most Virtual Customer Success Manager job openings:
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Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

OneSource Virtual

OR • Remote

Full-time

Posted 19 days ago

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution atwww.onesourcevirtual.com.

Job Description Summary
The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention.
The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities.

Responsibilities:

  • Handling overall responsibility for managing the customer relationship.

  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.

  • Acting as a liaison between the customer and varying OSV servicedelivery areas. The focus is ensuring services adoption and capturing feedback.

  • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.

  • Prioritizing and driving resolution on escalated customer challenges.

  • Promoting opportunities for two-way communication.

  • Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology.

  • Leveraging customer relationships as needed for prospect references.

  • Keeping customers informed of process and procedural changes.

  • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.

  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.

Required Skills / Experience:

  • 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.

  • Proven ability to collaborate and build strong relationships with customers, especially at the executive level.

  • Proven ability to engage across corporate functions (Services, Professional Services, Product Management).

  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

  • Bachelor's degree required or equivalent experience.

  • Excellent organization, time management, and communication skills.

  • Service industry experience a plus.

  • Up to 30% travel

  • Passion for targeted customer focus.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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