Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy ... The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team ...
Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy ... The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Job Title: Customer Success Manager Reports to: Customer Success Team Manager Organization ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Job Title: Customer Success Manager Reports to: Customer Success Team Manager Organization ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Customer Success Manager The role of the Customer Success Manager (CSM) is to oversee all aspects ... Proven leadership and motivation of virtual teams * Excellent communication skills both written and ...
Customer Success Manager The role of the Customer Success Manager (CSM) is to oversee all aspects ... Proven leadership and motivation of virtual teams * Excellent communication skills both written and ...
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
Quick apply
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The ... Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction ...
The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The ... Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Charleston, SC · On-site
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Customer Success Manager
Charleston, SC · On-site
Customer Success Team Manager Organization: Customer Success We're looking for a high-energy ... Exceptional communication skills (written, verbal, and virtual), with a polished and professional ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The ... Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction ...
The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The ... Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...
Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...
Customer Success Manager
Manhattan, NY · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Customer Success Manager
Manhattan, NY · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Virtual Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do virtual customer success manager jobs pay per year?
As of Jun 30, 2026, the average yearly pay for virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What does a typical day look like for a Virtual Customer Success Manager?
A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.
What is a Virtual Customer Success Manager job?
A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.
What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?
To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.
More about Virtual Customer Success Manager jobs
What cities are hiring for Virtual Customer Success Manager jobs? Cities with the most Virtual Customer Success Manager job openings:
What states have the most Virtual Customer Success Manager jobs? States with the most job openings for Virtual Customer Success Manager jobs include:
What job categories do people searching Virtual Customer Success Manager jobs look for? The top searched job categories for Virtual Customer Success Manager jobs are:
- Customer Success Manager Remote
- Ehr Customer Success Manager
- Totango
- Full Time Customer Success Manager Edtech
- Senior Customer Success Manager Edtech
- Full Time Customer Success
- Freelance Customer Success Manager
- Full Time Senior Customer Success Manager
- Customer Success Manager
- Spanish Customer Success Manager
Key responsibilities
Implement onboarding and training programs for new Nonprofit customers.
Serve as the primary point of contact for Nonprofits throughout their customer journey and provide customer support.
Respond to inquiries about DonateStock's solution and value proposition and follow up with prospective customers.
Job description
Customer Success Manager
DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the team with a focus on onboarding, training and supporting nonprofit organizations, as well as performing some inbound sales duties. This is a contract position with the potential for full-time employment. The company will provide comprehensive training to the selected candidate.
Key Responsibilities- Nonprofit onboarding and training
- Implement onboarding and training programs for new Nonprofit customers.
- Ensure Nonprofits are well-equipped to leverage DonateStock's platform.
- Identify and address exceptions promptly and professionally to ensure timely processing of donations.
- Continuously assess and improve the onboarding and training process based on Nonprofit feedback and success metrics.
- Customer support and relationship management
- Serve as the primary point of contact for Nonprofits throughout their customer journey.
- Provide exceptional customer support, addressing inquiries and resolving issues in a timely manner.
- Build and maintain strong, long-lasting relationships with Nonprofit customers.
- Customer success execution
- Collaborate across the organization to develop and implement customer success strategies.
- Consult with and train nonprofits to enhance their fundraising success.
- Monitor and report on key customer success metrics.
- Inbound Sales Support
- Respond to inquiries about DonateStock's solution and value proposition.
- Follow-up with prospective customers to help them through the sales process.
- Collaborate with the sales team to handoff for inbound leads that require more advanced sales support.
- Proven experience in developing customer relationships and growing customer accounts.
- Excellent communication, interpersonal, and relationship-building skills.
- Aptitude for developing and delivering engaging onboarding and training programs.
- Proactive problem-solving and customer support skills.
- Experience with CRM, Chat, ticketing and other customer success tools.
- Strong organization and priority management skills.
- The role is mostly virtual (requiring a dedicated home workspace) but will entail in-person team meetings in Houston and/or Dallas, TX.
- Passion for helping nonprofit organizations succeed.
- Customer-centric mindset with a focus on delivering value.
- Goal-oriented team player with a results-oriented work ethic.
- Ability to thrive in a fast-paced, dynamic environment.
- Optimistic perspective with a desire to receive coaching and professional development.
- Seeking to an opportunity, not just a job.
About DonateStock
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
11 - 50 Employees
Headquarters location
Houston, TX, US
Year founded
2020