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Virtual Customer Success Manager Jobs in Tennessee

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You'll ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

iCIMS

Customer Success Manager

Nashville, TN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

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Checkr

Staff Customer Success Manager

Nashville, TN · On-site

$169K - $199K/yr

Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of ...

EDB

Principal Customer Success Manager

Nashville, TN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

... Customer Success Manager to own a book of business from post-onboarding through renewal. You are ... Comfortable working in a camera-on organization and leading virtual meetings, business reviews, and ...

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Virtual Customer Success Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do virtual customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual customer success manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Tennessee? For Virtual Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:
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Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Manager

Cloud Range Cyber

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Success Manager
Remote | Full-time
Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to revolutionize cyber readiness with hands-on, real-world simulation training. As our Customer Success Manager, you'll play a key role in transforming new customers into long-term partners, ensuring they reach their cyber readiness goals and thrive with our solutions. Join us in creating the future of cyber defense, where you'll lead initiatives to drive customer satisfaction, retention, and growth.
About Cloud Range
Cloud Range's revolutionary platform delivers live-fire, immersive cyber attack defense training that empowers security teams to confidently face today's cyber threats. Our cyber range solutions help organizations reduce risk, enhance skill sets, and comply with evolving standards. Our Customer Success team is at the heart of this mission, ensuring that every customer not only meets but exceeds their cyber readiness goals while achieving measurable value.
Cloud Range is recognized as an industry leader and has earned numerous awards, including the ASTORS Homeland Security Award for Best Cyber Defense Team Training, the CISO Choice Award for Security Education, and the Top InfoSec Innovator Award. Fortune 500 companies, governments, and major technology companies depend on Cloud Range to ensure their security teams are prepared for cyber attacks.
Job Summary
The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. You'll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer's job easier. The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.
Key Responsibilities
  1. Customer Relationship Management
    • Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
    • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
    • Work with customers to establish and track measurable objectives using Cloud Range's solutions.
    • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
    • Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
  2. Customer Retention & Account Growth
    • Meet or exceed retention and expansion goals.
    • Ensure process milestones are met for Cloud Range and its customers.
    • Create and maintain buying team blueprints for each customer.
    • Promote product value and identify upsell opportunities to expand product usage.
    • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
    • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
  3. Customer Advocacy & Feedback
    • Manage and grow the Customer Advisory Board (CAB).
    • Inform CAB meeting agendas and planning elements.
    • Gather product feedback from customers and share actionable insights with Product and Training teams.
    • Conduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.
    • Identify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.
    • Work with customers to identify customer referrals and marketing opportunities within industry groups.
  4. Process Optimization & Best Practices
    • Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.
    • Continually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.
    • Share insights and best practices with team members to enhance customer engagement and product utilization.
    • Coordinate with administrators to ensure seamless execution of scheduling and planning customer engagements.
  5. Product Expertise & Education
    • Become an expert in Cloud Range products, guiding customers on best practices to maximize value.
    • Proactively monitor customer progress, preemptively addressing potential issues to ensure a seamless customer journey.
    • Educate customers on Cloud Range products and features, positioning yourself as a trusted resource.

Qualifications
  • Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
  • Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
  • Demonstrated capability in process optimization-ability to identify gaps or inefficiencies and independently propose and implement practical solutions.
  • Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
  • High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
  • Ability to advocate for customer needs while balancing company objectives.
  • Cybersecurity experience and understanding is preferred.

What You'll Love About Working at Cloud Range
  • Remote work with a flexible schedule to support your productivity and work-life balance.
  • Unlimited PTO so you can recharge and be your best.
  • Health, dental, and vision insurance to keep you and your family healthy.
  • 401k program to help you save for the future.
  • Opportunities for growth and advancement in a cutting-edge industry.
  • Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.

Deadline for Applications:
Applications will be accepted until September 1, 2026.
Learn more: https://www.cloudrangecyber.com/

Apply