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Virtual Customer Success Manager Jobs in Tennessee

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk ... Proven ability to facilitate engaging in-person and virtual training sessions for diverse audiences.

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk ... Proven ability to facilitate engaging in-person and virtual training sessions for diverse audiences.

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Proactively manage a caseload of customers across different size organizations * Support the ... Ability to work independently and collaboratively in a remote, virtual environment. * Thrives in a ...

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Proactively manage a caseload of customers across different size organizations * Support the ... Ability to work independently and collaboratively in a remote, virtual environment. * Thrives in a ...

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the ...

UL Solutions

Customer Success Executive

Franklin, TN · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

A positive and proactive attitude, with a passion for customer success. Requirements * Prior ... Ability to manage multiple priorities and work under tight deadlines. * Strong attention to detail ...

ACA Group

Customer Success Specialist

Chattanooga, TN · On-site

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

ACA Group

Customer Success Specialist

Chattanooga, TN · Hybrid

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners - enabling them to deliver success to their own end customers, rather than directly managing end-user accounts.

SoftwareOne

Partner Success Manager

Nashville, TN · On-site

Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners - enabling them to deliver success to their own end customers, rather than directly managing end-user accounts.

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Tennessee

Virtual Customer Success Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do virtual customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for virtual customer success manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Tennessee?

For Virtual Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Tennessee look for?

The top searched job categories for Virtual Customer Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Customer Success Manager jobs?

Cities in Tennessee with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Coordinator

Innovate Manufacturing Inc

Knoxville, TN • On-site

$15 - $19.50/hr

Full-time

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
Launch Your Career with Technical Response, Inc.
Are you a recent college graduate or early-career professional looking to build a career in business operations and customer success?
Technical Response, Inc. is seeking a motivated and detail-oriented Customer Success Coordinator to join our growing team. This entry-level position provides an excellent opportunity to develop hands-on experience supporting customers while learning purchasing, ERP systems, manufacturing operations, and business processes.
Working alongside experienced professional, you'll play an important role in delivering an outstanding customer experience while developing the skills and knowledge needed for long-term career growth within our organization.
This is an entry-level position, and recent college graduates are encouraged to apply.
If you enjoy solving problems, learning new systems, and working in a collaborative environment, we'd love to hear from you.
Position Summary
The Customer Success Coordinator supports the daily activities of the Customer Success and Business Operations teams by helping ensure customer orders are processed accurately, operational information is maintained, and business processes run efficiently. This position is responsible for entering customer sales orders, creating vendor purchase orders, generating customer invoices, maintaining ERP data, and supporting documentation control activities.
Working closely with multiple departments the Customer Success Coordinator plays an important role in delivering excellent customer service while supporting the company's operational goals.
Job Duties
  • Enter customer sales orders accurately and promptly into the ERP system.
  • Generate customer invoices and assist with the order fulfillment process.
  • Support the Customer Success team by maintaining accurate customer and order information.
  • Assist in providing timely information and support to internal teams regarding customer orders.
  • Create vendor purchase orders and maintain supporting documentation.
  • Perform ERP data entry, updates, and record maintenance to ensure data accuracy.
  • Support documentation control activities, including organizing, updating, filing, and maintaining controlled documents.
  • Maintain organized digital and physical records to support operational efficiency and audit readiness.
  • Handle confidential documents in accordance with company policies.
  • Work collaboratively with other departments to ensure efficient business operations.
  • Comply with Good Manufacturing Practices (GMPs), quality standards, and company policies.
  • Assist the Customer Success Manager and Business Operations Manager with special projects and operational initiatives.
  • Contribute to special projects and continuous improvement initiatives as assigned.

Requirements
Qualifications
Education
  • Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, Marketing, or a related field preferred.
  • Equivalent education, relevant experience, or demonstrated ability will also be considered.

Skills & Qualifications
This is an entry-level position, and comprehensive training will be provided. Recent college graduates are encouraged to apply.
Successful candidates will demonstrate:
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Excellent attention to detail and accuracy.
  • Strong written and verbal communication skills.
  • A willingness to learn new software, business processes, and ERP systems.
  • Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Microsoft Teams.
  • The ability to work independently while collaborating effectively as part of a team.
  • Professionalism, initiative, and a positive customer-focused attitude.

Preferred, but are not required:
  • Experience with ERP software (NetSuite preferred).
  • Exposure to purchasing, order processing, manufacturing, or supply chain operations.
  • Previous internship, co-op, customer service, or administrative experience.

Position Type
  • Full-time
  • Non-exempt, hourly position
  • On-site position located in Knoxville, Tennessee
  • Standard business hours, Monday through Friday
  • Supports the Customer Success and Business Operations departments
  • Reports to the Customer Success Manager

Why Join Technical Response?
At Technical Response, Inc., we believe our people are our greatest asset. We are committed to developing talent, encouraging continuous learning, and promoting from within whenever possible.
As a Customer Success Coordinator, you'll gain hands-on experience supporting customers while developing skills in business operations, purchasing, ERP systems, and cross-functional collaboration. You'll work alongside experienced professionals who are invested in your success and have the opportunity to build a rewarding long-term career with a growing company.
We're looking for someone who is:
  • Curious and eager to learn
  • Dependable and accountable
  • Detail-oriented and organized
  • Customer-focused
  • A collaborative team player
  • Adaptable in a fast-paced environment
  • Ready to grow with our company

Apply