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Virtual Customer Success Manager Jobs in Tennessee

EDB

Principal Customer Success Manager

Nashville, TN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

GlassHouse

Sr. Customer Success Manager

Franklin, TN · On-site

... Customer Success Manager to own a book of business from post-onboarding through renewal. You are ... Comfortable working in a camera-on organization and leading virtual meetings, business reviews, and ...

iCIMS

Senior Manager, Customer Success

Nashville, TN · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

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Showing results 21-40

All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Tennessee

Virtual Customer Success Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do virtual customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for virtual customer success manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Tennessee?

For Virtual Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Tennessee look for?

The top searched job categories for Virtual Customer Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Customer Success Manager jobs?

Cities in Tennessee with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Manager-Northeast

Fortive

Franklin, TN • On-site

Full-time

Re-posted 19 days ago

Fortive rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Description 

POSITIONSUMMARY 

The Customer Success Manager is tasked with leading proactive customer engagements, fostering exceptional customer lifetime value, and driving positive outcomes in customer health, retention, and advocacy within their territory. This territory-based role requires the CSM to act as a trusted advisor, conducting regular cadence calls, customer onsite visits, annual business reviews, and tailored customer success plans. Their knowledge of the company's applications, resources, and tools, combined with their expertise in clinical and business domains, enables them to surpass key performance metrics in customer health, retention, and growth. 

The Customer Success Manager is responsible for securing customer renewals, supporting customer orders (non-subscription), and raising CS qualified opportunities for subscription expansion.The ideal candidate will be highly analytical, data-driven, decisive, organized, disciplined, collaborative, strategic, practical, creative, and innovative. Strong problem-solving skills, adaptability, and the ability to multi-task are a must. 

PRIMARYRESPONSIBILITIES - 

  • Become the strategic partner for your assigned clients, addressing their goals and recommending proven best practices that maximize their desired outcomes. 

  • Regularly review and provide customer health data to identify trends and opportunities and actively address and avoid risks. 

  • Provide internal communications regarding customer's configuration, usage information, satisfaction of the system. 

  • Establish and conduct proactive recurring cadence calls with customers that accelerate the adoption of best practice solutions aligned with customer goals and objectives. 

  • As the account quarterback, establish and supervise the customer's adoption, sustainment, and optimal utilization of Censis's products and services to continually drive incremental value. Guide the customer to the appropriate internal Censis resources available. 

  • Schedule proactive on-site visits with customers to foster relationships and better understand each customer's unique environment. 

  • Create and conduct annual Business Reviews with customer leadership teams to drive impactful partnership discussions, align on their vision for continuous improvement, understand key business challenges, and deliver value messaging. 

  • Execute contract renewal management workflows, working with our internal teams and external customers to ensure timely renewals. 

  • Build and maintain clinical and technical knowledge expertise. Knowledgeable about the workflow solutions and benefits of Censis applications. 

  • Actively support funnel growth by generating qualified CS leads based on customer evidence. 

  • Actively update required CRM systems and follow cross-functional standard workflows. 

  • Be a client advocate, while keeping Censis values and initiatives in mind. 

REQUIREMENTS/QUALIFICATIONS 

  • 3 years or relevant experience in Sterile Processing Lead or Educator roles, ideally with Censitrac super-user experience. 

  • Bachelor's degree orequivalent work experience required. 

  • CCSVP or higher certification, or able to attain in the first 6 months in role. 

  • Experience with interacting with stakeholders in the sterilization, hospital hygiene or operating room fields. 

  • Ability to diagnose complex issues, comprehend the full breadth of services, blend them into practical solutions that meet our clients' needs, and articulate them across multiple disciplines 

  • Excellent organizational skills, a high degree of adaptability and the ability to anticipate and respond to changing priorities. 

  • Strong communication skills (oral and written) and the ability to use them at several organizational levels. Solid presentation, communications and influencing skills, demonstrated through all forms of communication. 

  • Strong analytical, commercial and digital literacy such as Excel, Sharepoint, Oracle,Salesforce.com, and CRM tools 

  • Available to travel approximately 30% of the time 

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis 

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry. 

From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds. 

We Are an Equal Opportunity Employer
 
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

What Fortive employees say

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About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

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