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Customer Success Jobs (NOW HIRING)

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

This role We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative ...

Matia

Customer Success

Matia Customer Success Manager Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ...

Phylo

Customer Success

Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an ...

Matia

Customer Success

Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests * Define the CS foundation: health scores, success metrics, escalation paths ...

SPAN Inc

Customer Success

San Francisco, CA · On-site

We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're passionate about supporting engineering teams and love turning technical insights into strategic ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Relay Commerce

Manager, Customer Success

About the Role We're looking for a Manager, Customer Success to lead and grow the Customer Success function for Relo, one of the products within Relay's Retention Division. This is a player-coach ...

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Trintech

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest ...

Honeywell

Customer Success Lead

Hamilton, NJ

$113K - $141K/yr

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

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Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs

What cities are hiring for Customer Success jobs?

Cities with the most Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success jobs?

States with the most job openings for Customer Success jobs include:

What job categories do people searching Customer Success jobs look for?

The top searched job categories for Customer Success jobs are:

Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success

Krea.ai, Inc

San Francisco, CA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About Krea
At Krea, we are building next-generation AI creative tools.
We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.
We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.
This role
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do
  • Own post-sale customer success: onboarding, adoption, renewals, and expansion
  • Help customers integrate Krea into their creative workflows and daily work
  • Drive product adoption across our core customer profiles
  • Communicate new feature and product updates (we ship weekly)
  • Track usage and customer signals to help customers get more value
  • Identify expansion opportunities and support renewals and upsells
  • Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for
  • Experience in Customer Success or Account Management
  • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
  • Strong understanding of creative workflows
  • Product-focused mindset, with experience in onboarding and implementation
  • Strong communication and interpersonal skills - you're great at building and maintaining relationships
  • Proactive, ownership-driven attitude and comfort working in an early-stage environment
What we offer
  • Team: Work alongside a world-class team building the future of AI creative tooling
  • Impact: Significant scope and company-wide impact
  • Competitive compensation: generous salary & equity packages
  • Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
  • Time off: Flexible PTO policy
  • Financial planning: 401k with a 4% company-sponsored match
  • Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
  • Transit: Ubers covered to & from the office
  • Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
  • And more!

Please note the above benefits & perks are for full-time employees

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