ZipRecruiter

Log In

1

Customer Success Jobs (NOW HIRING)

Krea

Customer Success

San Francisco, CA

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Standard Metrics

Customer Success

Manhattan, NY · On-site +1

$140K - $190K/yr

Customer Success Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and ...

Meter Service

Customer Success

San Francisco, CA

$97.60K - $164K/yr

Meter Customer Success Role The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades.

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97.60K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

Cara

Customer Success

Manhattan, NY

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Ra

Customer Success

San Francisco, CA

You will be part of a team that believes that believes in employees success! They are a dynamic ... You have 1-2 year sales experience selling solutions or consultative sales and customer service ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Blue Prism Group

Manager, Customer Success

Waltham, MA · Hybrid

Manager, Customer Success Locations: NYC, NY / Boston, MA / Waltham, MA | Hybrid SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets communities. As ...

Numeral, Inc.

Customer Success Lead

San Francisco, CA · On-site

$180K - $250K/yr

About the role Numeral is hiring a Customer Success Lead to help build and scale the Customer Success function from the ground up. This will be one of the first dedicated Customer Success hires and a ...

next page

Showing results 1-20

People also search for

All JobsCustomer Success Jobs

Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs
What cities are hiring for Customer Success jobs? Cities with the most Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success jobs? States with the most job openings for Customer Success jobs include:
What job categories do people searching Customer Success jobs look for? The top searched job categories for Customer Success jobs are:
Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success

Krea

San Francisco, CA

Other

Posted 8 days ago

Job description

Founding Customer Success Manager

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What You'll Do
  • Own post-sale customer success: onboarding, adoption, renewals, and expansion
  • Help customers integrate Krea into their creative workflows and daily work
  • Drive product adoption across our core customer profiles
  • Communicate new feature and product updates (we ship weekly)
  • Track usage and customer signals to help customers get more value
  • Identify expansion opportunities and support renewals and upsells
  • Share customer feedback with the product and marketing teams and help shape what we build
What We're Looking For
  • Experience in Customer Success or Account Management
  • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
  • Strong understanding of creative workflows
  • Product-focused mindset, with experience in onboarding and implementation
  • Strong communication and interpersonal skills - you're great at building and maintaining relationships
  • Proactive, ownership-driven attitude and comfort working in an early-stage environment

More about us

We've raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.

What We Offer
  • Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
  • The chance to work closely with a world-class team shaping the future of AI creative tools
  • High impact and ownership as a founding member of the CS function
  • Competitive compensation (75th percentile of market) with meaningful equity

Apply