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Customer Success Jobs (NOW HIRING)

Socket.dev

Customer Success

Salt Lake City, UT · On-site

What You Will Be Doing We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support ...

Jobtailor

Customer Success

California, MO · On-site

Create and execute customer success plans with KPIs, timelines, and measurable outcomes * Advocate for customer needs internally * Share customer insights with Product, Sales, and Engineering * Clear ...

Market Value

Customer Success

Hoboken, NJ · On-site

$57K - $66K/yr

We are seeking a Customer Success professional to help customers receive consistent value from the products and services they use. This position focuses on understanding customer objectives ...

Cara

Customer Success

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Emote

Customer success

Oakland, CA · On-site

Customer & Product Success We are an early EdTech startup at the nexus of Mental Health, Communication, and Education. Today, education is reeling from an inability to catch addressable student needs ...

ReFlow

Customer Success

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to-value: Move customers from demo → value quickly. * Capture and structure customer feedback: Be the ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Reflow System Inc

Customer Success

Canada, KY · On-site

Own the customer journey: setup, onboarding, adoption, and long-term success. * Shorten time-to-value: Move customers from demo → value quickly. * Capture and structure customer feedback: Be the ...

Quest

Manager Customer Success

Austin, TX · On-site

Customer Success Manager Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and ...

Ripple

Customer Success

Manhattan, NY · On-site

$140K - $185K/yr

Role Overview The Customer Success Senior Manager plays a key role within Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM focuses on deepening customer ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Penske

Director - Customer Success

Reading, PA · On-site

Customer Success is an integral part the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working with ...

Verawholehealth

Customer Success Director

$131K - $196K/yr

Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...

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Customer Success information

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$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs

What cities are hiring for Customer Success jobs?

Cities with the most Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success jobs?

States with the most job openings for Customer Success jobs include:

What are popular job titles for Customer Success?

Popular job titles for Customer Success:

Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success

Salt Lake City, UT • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

Other

Posted 6 days ago

Job description

What You Will Be Doing

We are expanding our Technical Customer Success team and are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. As a role within a high-growth company, the range of initiatives is dynamic and will provide exposure into multiple areas of the company. We are looking for a Technical Customer Success Lead with superior communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.

Responsibilities:
  • Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
  • Identify workflow bottlenecks and recommend solutions
  • Partner with the product team and translate client feedback and data into product improvements
  • Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
  • Drive resolution of technical issues
  • Improve client retention through product-led initiatives such as product workshops, webinars and training programs
  • Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
  • Develop deep subject-matter expertise in LiveSwitch products
The Must-haves:
  • 2+ years of experience in tech support, implementation and onboardings in SaaS
  • Bachelor’s degree
  • Must have strong technical skills and experience conducting customer onboardings and trainings
  • Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
  • Ability to diagnose and solve client needs
  • Ability to quickly build credibility with customers
  • Track record of results-oriented achievements and successful strategy execution
  • Growth stage or start-up company customer success experience
What's in it for you?
  • Competitive salary and benefits.
  • Unparalleled ownership and leadership opportunities.
  • A collaborative, high-energy startup environment.
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