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Freelance Customer Success Jobs (NOW HIRING)

Solomon Page

Client Success Manager

Lettsworth, LA · On-site

$26 - $31/hr

Build strong customer relationships to drive retention, loyalty, and overall satisfaction ... freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990 ...

SimpleTense Education

Freelance Academic Writers

Pasadena, CA · On-site

$23.25 - $29.75/hr

With a multitude of world-class writers, we empower our customers to attain academic success abroad ... At SimpleTense, freelance writers have the following responsibilities: Completing writing and ...

Raymour & Flanigan

Freelance Studio Photographer

Liverpool, NY · On-site

$60.25 - $68.25/hr

... and customer experience to life across digital and marketing channels. This is a hands-on ... Success in this role requires strong technical expertise, attention to detail, adaptability, and ...

BDA

Freelance Designer

Woodinville, WA · On-site

... and customer needs. You will help shape products that go beyond "putting a logo on apparel ... Success: Focus on creating commercially viable innovations that resonate with our client's needs ...

BDA

Freelance Designer

Woodinville, WA

... and customer needs. You will help shape products that go beyond "putting a logo on apparel ... Drive Commercial Success: Focus on creating commercially viable innovations that resonate with our ...

VML

Senior Technical Project Manager - Freelance

Chicago, IL · On-site

$113K - $156K/yr

The Senior Technical Project Manager (Freelance) leads client-facing initiatives that drive VML ... customer success * Coordinate escalations across Adobe including sales, services, and product ...

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Freelance Customer Success information

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How much do freelance customer success jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for freelance customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Customer Success Specialist, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

What is a Freelance Customer Success professional?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.
More about Freelance Customer Success jobs
What cities are hiring for Freelance Customer Success jobs? Cities with the most Freelance Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Freelance Customer Success jobs? States with the most job openings for Freelance Customer Success jobs include:
What job categories do people searching Freelance Customer Success jobs look for? The top searched job categories for Freelance Customer Success jobs are:
Freelance Customer Success jobs near you
Infographic showing various Freelance Customer Success job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Experience & Education Project Manager

Customer Experience & Education Project Manager

Solomon Page

Manhattan, NY • On-site

$40.99/hr

Contractor

Medical, Dental, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are looking for a Freelance Customer Experience & Education Project Manager for a top beauty company in NYC!
  • Pay $40.99/hr
  • New York, New York
Responsibilities:
  • E-Learning Project and content Management
  • Experience in project management, preferably within a digital e-commerce/e-learning setting.
  • Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user.
  • Manage all brand e-learning content across platforms to ensure global consistency and adoption.
Educational Content Creation
  • Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
  • Comfortable developing education content videos - sharing product knowledge, demonstrating how a product is used, etc.
  • Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments.

Customer Experience Expertise
  • Deep understanding of customer experience - what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer.
  • Understanding of in-store and online services that drive customer satisfaction and retention.
  • Knowledge of learning design and upskilling a community.
Global Market Collaboration
  • Follow up with markets and gain feedback on global service education package rollouts.
  • Facilitate cross-team collaboration with internal teams - including marketing, social, communications, digital, beauty tech.
Reporting
  • Maintain and follow up on service KPI performance for each market/country.
Required Qualifications:
  • Experience in project management, preferably within a digital e-commerce/e-learning setting.
  • Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
  • Retail/customer-facing experience preferred
  • Writing experience preferred
  • Experience with E-Learning software/authoring tools preferred
  • In-person meeting/event planning preferred
  • 5+ years of experience in-store and/or online customer experience
  • 3+ years of experience learning content creation (digital and physical)
  • Project Management experience
  • Strong communication skills
  • Strong organizational and time management skills
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
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