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Freelance Customer Success Jobs (NOW HIRING)

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who ...

SimpleTense Education

Freelance Academic Writers

Pasadena, CA · On-site

$23.25 - $29.75/hr

With a multitude of world-class writers, we empower our customers to attain academic success abroad ... At SimpleTense, freelance writers have the following responsibilities: Completing writing and ...

Raymour & Flanigan

Freelance Studio Photographer

Liverpool, NY · On-site

$60.25 - $68.25/hr

... and customer experience to life across digital and marketing channels. This is a hands-on ... Success in this role requires strong technical expertise, attention to detail, adaptability, and ...

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How much do freelance customer success jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for freelance customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a freelance customer success, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

What is a freelance customer success?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.
More about Freelance Customer Success jobs
What cities are hiring for Freelance Customer Success jobs? Cities with the most Freelance Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Freelance Customer Success jobs? States with the most job openings for Freelance Customer Success jobs include:
What job categories do people searching Freelance Customer Success jobs look for? The top searched job categories for Freelance Customer Success jobs are:
Freelance Customer Success jobs near you
Infographic showing various Freelance Customer Success job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager

Fiverr

Manhattan, NY • On-site, Remote

$80K - $88K/yr

Full-time

Posted 21 days ago

Job description

Description
Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the Fiverr Customer Success team might be for you.
Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr's sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
The US base salary range for this full-time position is $80,000 - $88,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for equity and benefits.
What am I going to do?
  • Onboard high-value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase retention and growth of Fiverr's most valuable customers
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers and generate outstanding customer business experience to improve retention
  • Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
  • Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
  • Provide strategic advice to our customers to increase their loyalty to Fiverr.
  • Utilize AI tools to gain further customer insights

Requirements
  • 1-2 years account management or customer success experience in tech required.
  • Fluent English is a must; proficiency in an additional language is preferred.
  • Excellent verbal and written communication skills.
  • Experience delivering customer-focused solutions and conducting onboarding webinars.
  • Strong analytical skills to translate data into insights and create structure in ambiguous situations.
  • Passion for technology and Gig Economy.
  • Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
  • Experience using AI tools

Equal opportunities
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

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