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Freelance Customer Success Jobs (NOW HIRING)

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Description Being in Customer Success means showing up for freelancers who build their livelihoods on Fiverr. From onboarding specialists to strategic account managers, we're looking for those who ...

Plannernet

Customer Success Lead

Raleigh, NC · Remote

Job Title Lead, Customer Success Location Virtual (Candidate must reside in Indiana, New Jersey, or ... of freelance meeting and event talent. We serve organizations of all sizes and industries through ...

Alignerr

Customer Support / Success Task Author

$20/hr

Customer Support / Success Task Author $20-50/hr Remote Freelance OTHER Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work. As a Task ...

MyDigitalNomads

Customer Success Agent

$15.75 - $21.25/hr

Customer Success Agent As the first point of contact for our diverse customer base, you'll handle a ... Contractor / Freelancer (Not Direct Cyprus Hire) * Rate Type: Day Rate * Working Days: 5 days per ...

Genesys

Create briefs and provide strategic direction to freelance writers, designers and other creative resources as needed * Partner with Customer Success Campaigns Manager to activate and amplify priority ...

Genesys

Customer Success Content, Director

New York, NY · On-site

Create briefs and provide strategic direction to freelance writers, designers and other creative resources as needed * Partner with Customer Success Campaigns Manager to activate and amplify priority ...

Campsider

Conseil Client Sport - Freelance

Customer Success Team Member Joining our Customer Success team, you are the ambassador for Campsider: you ensure the sale and customer relationship in writing and by phone in respect of the company ...

New

Sundo BV

WI · On-site

You are closely involved in production preparation, personalisation checks, device orders, customer ... Whether it is students, colleagues, freelancers or external partners, you are able to communicate ...

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How much do freelance customer success jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for freelance customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a freelance customer success?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.

What are the key skills and qualifications needed to thrive as a freelance customer success, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

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Freelance Customer Success jobs near you
Infographic showing various Freelance Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Freelance Customer Success Manager - Polish-Speaking

Remote

Root Global
See more jobs at Root Globalexternal

Other

Posted 10 days ago

Job description

Freelance Role Supporting Polish-Speaking Customers

No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root!

We build software that helps companies along the food system get to Net Zero.

~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help.

We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Will you be the next to join us?

What This Freelance Role Looks Like This is not a full- or part-time position. We're looking for a freelancer to support our Polish-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform. Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space.

Your assignments will typically include:

  • Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
  • Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
  • Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
  • Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns
What You Bring Along

  • Native-level Polish (written and spoken) — this is a hard requirement

  • Professional proficiency in English, our internal working language. German skills beneficial.

  • Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment

  • Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)

  • Self-organized, reliable, and able to work independently with minimal supervision

  • Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools

You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a 'perfect' candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning!

How We Support You

  • You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists

Contracting Process

Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximize transparency at every step.

Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply