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Vice President Customer Success Jobs (NOW HIRING)

Cosan Group

VP, Customer Success

Tampa, FL · On-site

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title : VP, Customer Success Compensation: $140,000 - $160,000 annually plus ...

Cosan Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

Vice President - Customer Success Seattle, Washington, United States Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Beyond SOF

VP, Customer Success

Washington, DC

$143.80K - $184.30K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143.80K - $184.30K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Appriss Retail

$128.20K - $164.20K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Beyond SOF

VP, Customer Success

Washington, DC

$156.80K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Fluence

Vice President, Customer Success

Arlington, VA

$159.60K - $204.50K/yr

ABOUT THE POSITION The Vice President, Customer Success is accountable for ensuring Fluence customers realize the full potential and value of their solutions across the lifecycle - from installation ...

Fluence

Vice President, Customer Success

Arlington, VA · On-site

$159.30K - $204.20K/yr

ABOUT THE POSITION The Vice President, Customer Success is accountable for ensuring Fluence customers realize the full potential and value of their solutions across the lifecycle - from installation ...

Alteryx

OR · On-site

$138.40K - $177.30K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Alteryx

VP, Customer Success Management

Irvine, CA · On-site

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Alteryx

VP, Customer Success Management

Irvine, CA

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Sinch

SVP, Customer Success

Atlanta, GA · On-site

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

Sinch

SVP, Customer Success

Atlanta, GA

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

Alteryx, Inc.

VP, Customer Success Management

Irvine, CA · On-site

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Starbridge

VP, Customer Success

Manhattan, NY · Remote

$152.70K - $195.70K/yr

VP Of Customer Success We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey ...

Sinch

SVP, Customer Success

Atlanta, GA

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

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All JobsVice President Customer Success Jobs

Vice President Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer success jobs pay per year?

As of May 28, 2026, the average yearly pay for vice president customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President Customer Success, and why are they important?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

How does a Vice President of Customer Success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What does a Vice President of Customer Success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What cities are hiring for Vice President Customer Success jobs? Cities with the most Vice President Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vice President Customer Success jobs? States with the most job openings for Vice President Customer Success jobs include:
What job categories do people searching Vice President Customer Success jobs look for? The top searched job categories for Vice President Customer Success jobs are:
Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
VP, Customer Success

VP, Customer Success

Cosan Group

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

VP, Customer Success (Tampa, FL – Hybrid)
Candidates must be legally authorized to work in the United States.
Job Title: VP, Customer Success
Compensation: $140,000 - $160,000 annually plus quarterly incentive
Location: Tampa, FL (Hybrid)
Work Environment: Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings
Why Choose Us?
Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.
What We’re Looking For
We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.
What You’ll Do
Customer Success Strategy
  • Design and execute a scalable customer success strategy aligned with retention and expansion objectives.
  • Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.
Customer Onboarding
  • Lead the practice onboarding experience end-to-end.
  • Partner with clinical, implementation, and operations teams to standardize processes.
  • Establish metrics for onboarding success, time to value, and adoption milestones.
Retention & Expansion Revenue
  • Own retention and expansion revenue targets with direct accountability.
  • Develop account growth strategies to maximize customer lifetime value. -
  • Build disciplined forecasting for renewals and upsell/cross-sell opportunities.
Team Leadership
  • Recruit, develop, and lead a high-performing customer success team.
  • Provide coaching, enablement, and clear KPIs.
  • Establish career paths and foster a customer-centric, accountable culture.
Customer Insights & Executive Reporting
  • Serve as the voice of the customer across the organization.
  • Develop dashboards and executive reporting on customer health, retention, and expansion.
  • Partner with sales, operations, and finance on forecasting and performance analysis.
 
Required Qualifications
  • 10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.
  • Proven experience building or scaling a customer success organization with direct revenue accountability.
  • Strong background in healthcare services, health tech, or SaaS serving provider organizations.
  • Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.
  • Experience leading teams that include early-career or internally promoted talent.
  • Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.
  • Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.
  • Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.
  • Bachelor’s degree required.
  • Exceptional leadership, communication, and relationship management skills.
 
Preferred Qualifications
  • MBA or advanced degree in Business Administration or related field.
  • Experience in value-based care, chronic care management, or care coordination services.
  • Background in healthcare provider or payer organizations.
  • Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).
  • Experience implementing customer success platforms or tools.
  • Track record of achieving >90% net revenue retention.
 
Compensation & Benefits
  • $140,000 - $160,000 annually plus quarterly incentive.
  • Unlimited Paid Time Off + Company Holidays.
  • Medical, Dental, Vision Insurance.
  • Complimentary Life Insurance.
  • 401(k) Plan.
  • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
  • Employee Assistance Program including mental health resources.
  • Company-provided equipment (laptop, monitor, headset, etc.).
 
Work Environment & Requirements
  • Work Arrangement: Hybrid – Tampa, FL office with remote flexibility.
    • Location: 6911 Pistol Range Rd, Tampa, FL 33635.
  • Occasional travel required for customer site visits, executive meetings, and team engagement.
  • Ability to sit for extended periods while managing customer interactions and analytics.
  • Ability to communicate clearly with customers at all levels and with executives.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
 

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