ZipRecruiter

Log In

1

Vice President Customer Success Jobs (NOW HIRING)

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

What you'll do as a VP of Customer Success Build and Scale the Customer Success Function * Design and execute a scalable Customer Success strategy aligned to company growth objectives. * Develop and ...

MasterCard

Vice President, Customer Success

Purchase, NY · On-site +1

Title and Summary Vice President, Customer Success Overview The Vice President of Customer Success for the Small and Medium Enterprise organization is responsible for post-sale revenue protection and ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

interface.ai

VP, Customer Success

San Francisco, CA · On-site

$319K - $364K/yr

The Role Interface.ai is looking for a VP of Customer Success to own the retention, expansion, and long-term health of our credit union and community bank customer base - and to build the team ...

New

UKG, Inc.

VP. Customer Success

The Vice President, Customer Success is responsible for leading UKG's global Customer Success organization, transforming Customer Success into a strategic growth engine that drives customer value ...

Linx Security

VP Customer Success Engineering

Description We're looking for a VP Customer Success Engineering to lead and scale our technical Customer Success function as we build the category-defining modern IGA platform. This is a player/coach ...

Fireblocks

VP, Customer Success

New York, NY · On-site

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

Jobgether

Our partner is looking for a SVP, Customer Success based in Netherlands. This is a senior executive role responsible for shaping and scaling the post-sales customer success organization in a high ...

next page

Showing results 1-20

All JobsVice President Customer Success Jobs

Vice President Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer success jobs pay per year?

As of Jul 15, 2026, the average yearly pay for vice president customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

How does a Vice President of Customer Success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What does VP of customer success do?

The Vice President of Customer Success oversees a company's customer success team, ensuring clients achieve their desired outcomes and remain satisfied. They develop strategies to improve customer retention, manage key accounts, and collaborate with sales and product teams to enhance the customer experience. Strong leadership, communication skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

Is EVP a high position?

An Executive Vice President (EVP) is a senior leadership role often ranking just below the C-suite, such as CEO or COO. The position typically involves overseeing large departments or divisions and requires extensive experience and strategic responsibilities, making it a high-level executive role.

What are the key skills and qualifications needed to thrive as a Vice President Customer Success, and why are they important?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

Will AI replace CSM?

AI can automate certain tasks within customer success management, such as data analysis and routine communication, but it is unlikely to fully replace Customer Success Managers (CSMs). CSMs provide personalized relationship management, strategic guidance, and emotional intelligence that AI tools currently cannot replicate. Therefore, AI is more likely to augment the role rather than replace it entirely, emphasizing the importance of skills like communication and problem-solving for CSMs.

How much does VP of customer success make?

The Vice President of Customer Success typically earns a salary ranging from $120,000 to $200,000 annually, with total compensation often including bonuses and stock options. Compensation varies based on company size, industry, location, and experience level.

What does a Vice President of Customer Success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What cities are hiring for Vice President Customer Success jobs? Cities with the most Vice President Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vice President Customer Success jobs? States with the most job openings for Vice President Customer Success jobs include:
What job categories do people searching Vice President Customer Success jobs look for? The top searched job categories for Vice President Customer Success jobs are:
Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President, Customer Success

Vice President, Customer Success

Zeta Global

Remote

Full-time

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
The Role
Vice President, Customer Success - Publisher Cloud
As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.
This role owns the business outcomes of Sailthru Customer Success, including Net Revenue Retention, retention performance, customer growth, NPS, and advocacy. You will lead a team of Customer Success professionals focused on delivering measurable value to customers through lifecycle marketing, email engagement, personalization, and audience growth strategies.
You will work closely with the GVP of Customer Success and cross-functional leaders across Sales, Product, Operations, and Support to ensure customers achieve business outcomes and to help shape the broader Customer Success strategy for Publisher Cloud.
The ideal candidate combines strong enterprise customer leadership, deep expertise in digital marketing and customer engagement, and a proven ability to drive measurable revenue outcomes through Customer Success execution.
What You'll Do:
Own Customer Success Business Performance
  • Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
  • Manage performance across a defined portfolio of enterprise customers.
  • Establish and drive disciplined account planning, forecasting, and business review processes.
  • Identify and mitigate churn risk while proactively uncovering expansion opportunities.
  • Ensure consistent delivery of customer value through adoption of Sailthru capabilities.

Drive Customer Growth and Value Realization
  • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
  • Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies.
  • Guide customers in translating business goals into scalable marketing programs and measurable outcomes.
  • Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities.

Lead Strategic Customer Engagement
  • Develop trusted relationships with senior leaders at key accounts.
  • Lead executive business reviews focused on performance, outcomes, and growth opportunities.
  • Serve as escalation point for strategic customer issues and opportunities.
  • Build and maintain strong referenceable customer relationships.

Lead and Develop Your Team
  • Lead a team of Customer Success Managers focused on Sailthru accounts.
  • Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes.
  • Drive accountability for retention, growth, and adoption outcomes across the team.
  • Foster a culture of performance, ownership, and customer-centric execution.

Drive Cross-Functional Execution
  • Partner closely with Sales, Product, Operations, and Support to ensure customer success.
  • Act as the voice of the customer.
  • Influence product priorities through structured customer feedback and insight sharing.

What Success Looks Like
  • Strong Net Revenue Retention performance across the Sailthru customer base.
  • High retention and renewal rates with reduced churn risk.
  • Consistent expansion through increased platform adoption and new use cases.
  • High customer satisfaction and improved NPS.
  • Strong customer advocacy, references, and case studies.
  • Accurate forecasting and disciplined account execution.
  • A high-performing Customer Success team delivering measurable customer outcomes.

What You Bring
  • 10-15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
  • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
  • University degree in Business, Communications, Marketing, Computer Science or relevant field
  • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
  • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
  • Strong executive presence with experience managing senior client relationships.
  • Demonstrated ability to lead teams focused on commercial and customer outcomes.
  • Strong financial acumen, forecasting, and business performance management experience.
  • Excellent communication, leadership, and organizational skills.

Nice to Have
  • Experience with ESP, CRM, CDP, or marketing automation platforms.
  • Background in publishing, media, or audience monetization businesses.
  • Experience operating in multi-product SaaS environments.

BENEFITS & PERKS
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

SALARY RANGE
The salary range for this role is $180,000 - $185,000 (depending on location and experience) + bonus + equity.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-RP1

Apply