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Vp Of Customer Experience Jobs (NOW HIRING)

VP of Customer Growth

Elk Grove Village, IL

$136K - $174K/yr

... their first VP of Customer Growth -- a revenue-generating commercial leader who will own net ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

VP of Finance

Saint Helena, CA · On-site

$225 - $250/hr

Senior finance leadership experience (VP Finance, Director of Finance, or similar) * Lead both direct and indirect team members * Foreign Exchange experience required * MBA or equivalent advanced ...

New

VP of Operations

Columbus, OH · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

Be Seen First

SVP of Sales - Home Textiles Location: Charlotte, NC We're partnering with a global leader in home ... customers, factories, and industry events. Qualifications: * Executive sales leadership experience ...

New

VP of Sales

Irvine, CA · On-site

$575K - $800K/yr

Deep financial acumen with hands-on experience structuring FMV leases, Finance leases, or ... Proficiency in Creatio CRM or an equivalent platform, including the ability to build dashboards and ...

VP of Sales Build the Sales Engine. Take Market Share. Competitive executive compensation and ... experience a plus, not required. * Proven ability to install and operate disciplined CRM-driven ...

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Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 12, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.
More about Vp Of Customer Experience jobs
What cities are hiring for Vp Of Customer Experience jobs? Cities with the most Vp Of Customer Experience job openings:
What are the most commonly searched types of Of Customer Experience jobs? The most popular types of Of Customer Experience jobs are:
What states have the most Vp Of Customer Experience jobs? States with the most job openings for Vp Of Customer Experience jobs include:
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Experience

eProductivity Software

Salt Lake City, UT

$134K - $171K/yr

Full-time

Posted 6 days ago


Job description

VP of Customer ExperienceAccelerate Performance.

About CAI Software

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.

Graphic Communications

This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments.

About the Role

CAI Software is seeking a Vice President of Customer Experience will lead every aspect of customer delivery across the Graphic Communications Business Unit. Reporting directly to the General Manager, this executive will oversee Professional Services, Customer Support, Managed Services, Customer Enablement, and Documentation.

The successful candidate will grow Customer Experience as a managed business—with accountability for operational performance, commercial growth, customer retention, and service profitability.

The VP will ensure adoption of standardized implementation methodologies, scalable support operations via AI and Center of Excellence resources, productized service offerings, and governance models that allow CAI to deliver enterprise-class customer experiences and maximize customer lifetime value.

What You'll Do

Lead Customer Delivery Operations

  • Refine and lead a high-performing global post sale operating system spanning:
  • Professional Services
  • Customer Support (L1, L2 & L3)
  • Managed Services
  • Premium 24x7x365 Support Operations
  • Documentation and Customer Enablement
  • Global Center of Excellence (COE)
  • Scale consistent operating standards that enable predictable implementations, high-quality support, and operational excellence across a diverse product portfolio.

    Build Customer Experience as a Business

    Own Customer Experience with business-level accountability by driving:

    • Services bookings
    • Services gross margin
    • Resource utilization
    • Delivery efficiency
    • Customer satisfaction
    • Operational scalability

    Partner closely with Sales to increase service attachment rates and develop standardized service offerings that accelerate software adoption while creating recurring revenue opportunities. Implement AI where possible to drive speed and scale.

    Standardize Delivery Excellence

    Evolve and scale repeatable implementation methodologies that reduce deployment risk and improve customer outcomes.

    Redefine and scale:

    • Standard deployment playbooks
    • Operational readiness checklists
    • Knowledge capture standards
    • Runbooks
    • Go-live governance
    • Escalation procedures
    • Incident management processes
    • Change control standards
    • Clear ownership transitions from implementation to support
    • Clear transitions from Sales to implementation

    Productize Services

    Develop a standardized portfolio of Customer Experience offerings, including:

    • Implementation packages
    • Premium support tiers
    • 24x7x365 support services
    • Managed operations
    • Documentation services
    • Release and change management services
    • Customer enablement offerings

    Transform recurring customer requests into repeatable, profitable service offerings.

    Executive Customer Leadership

    Serve as the executive sponsor for strategic customer relationships by:

    • Leading executive escalations
    • Driving customer confidence during complex implementations
    • Supporting enterprise deployments
    • Building trusted customer partnerships
    • Improving retention and long-term customer success

    What We're Looking For

    • 15+ years of progressive leadership experience in Professional Services, Customer Experience, Customer Operations, or Technical Services within enterprise software or SaaS organizations.
    • Demonstrated success leading large global customer-facing organizations.
    • Experience managing Professional Services, Customer Support, Managed Services, and customer delivery organizations.
    • Proven ability to build standardized operating models across multiple software products.
    • Strong financial acumen with experience managing services profitability, utilization, forecasting, and operational performance.
    • Experience leading offshore or global delivery organizations and Centers of Excellence.
    • Track record of scaling customer operations during periods of rapid growth and organizational transformation.
    • Executive-level communication and customer relationship management skills.
    • Experience partnering closely with Product, Engineering, Sales, and Executive Leadership.

    Preferred Qualifications

    • Experience serving print, manufacturing, industrial software, ERP, MES, or manufacturing execution markets.
    • Experience integrating multiple acquired software businesses into a unified customer delivery organization.
    • Experience building or leading Customer Success organizations.
    • Familiarity with enterprise implementation methodologies and ITIL-based support operations.
    • Experience developing partner enablement and channel delivery programs.

    Why Join CAI

    At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

    Our four pillars define how we deliver for customers — and how we work:

    • Built to Fit - Fits how your business runs so performance comes standard
    • Built to Expedite - Speeds time to performance without heavy lifts or delays.
    • Built to Deliver - AI turns action and insights into measurable performance.
    • Built to Scale - Sustains and scales performance without disruption.

    Equal Employment Opportunity

    CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

    Disability Accommodation

    CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at talent.acquisition@caisoft.com or send an e-mail with your specific accommodation request.

    Work Authorization

    Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of 1986 (IRCA).

    Pay Transparency Nondiscrimination

    CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).