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Vp Of Customer Experience Jobs (NOW HIRING)

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

TRULEO

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and ... Public safety, GovTech, or regulated/complex B2B experience is a plus, not a requirement. * Able to ...

Neighborly

VP of Customer Acquisition

Irving, TX · On-site

Bring your experience and be empowered to innovate. As a VP of Customer Acquisition on the Marketing team, a typical day for you will include: * Lead integrated media & AI-driven discovery strategy:

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... Experience leading strategic discussions and business reviews with client organizations ...

New Day Executive Search

VP of Finance

Portland, OR · On-site

$200K/yr

Senior finance leadership experience (VP Finance, Director of Finance, or similar) * Strong background in financial planning, analysis, and business strategy * MBA or equivalent advanced business ...

New

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

Search Connections

VP of Operations

Oklahoma City, OK · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

Hi-Vac Corporation

VP of Sales

Marietta, OH · On-site

... an experienced and results-driven Vice President of Global Sales to lead our global sales ... Build and maintain strong customer relationships; expand global customer base * Analyze market ...

Gvw Group, Llc

Vice President of Sales

Birmingham, AL · On-site

$150 - $180/hr

VP of Sales Build the Sales Engine. Take Market Share. Competitive executive compensation and ... experience a plus, not required. * Proven ability to install and operate disciplined CRM-driven ...

Sbhonline

Vice President of Sales

Manhattan, NY · On-site

$150 - $250/hr

Represent the company at industry events, trade shows, and customer meetings Requirements * Proven experience as a Vice President of Sales or senior sales executive within the textile, apparel ...

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All JobsVp Of Customer Experience Jobs

Vp Of Customer Experience information

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$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.
More about Vp Of Customer Experience jobs
What cities are hiring for Vp Of Customer Experience jobs? Cities with the most Vp Of Customer Experience job openings:
What are the most commonly searched types of Of Customer Experience jobs? The most popular types of Of Customer Experience jobs are:
What states have the most Vp Of Customer Experience jobs? States with the most job openings for Vp Of Customer Experience jobs include:
What job categories do people searching Vp Of Customer Experience jobs look for? The top searched job categories for Vp Of Customer Experience jobs are:
Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Experience

Workiva, Inc.

Remote

$141K - $181K/yr

Full-time

Retirement

Re-posted 5 days ago

Workiva rating

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 242 rated software companies

Job description

About the Role
Reports to: SVP Success, Support & Enablement
We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and Digital Engagement teams. This leader will be responsible for shaping a unified, digital-first customer experience that accelerates value, scales efficiently, and delights customers at every moment of their journey.
This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success. Together they will define and deliver a consistent, proactive, and outcome-based experience across all customer segments.
The ideal candidate brings deep expertise in:
  • High-scale, multi-channel Customer Support operations
  • Digital-first customer experience strategy
  • Scaled Enablement (customer learning, field & product readiness)
  • Online Community programs and user-led engagement
  • Customer communications and lifecycle messaging
  • AI-powered experiences, content strategy & governance and automation
  • Building a unified customer experience operating model across functions

Responsibilities
Customer Support & Service Operations
  • Lead a global, multi-tier Technical Support organization focused on high-quality, omnichannel support experiences.
  • Drive operational excellence through rigorous metrics (CSAT, CES, deflection, FRT, FCR, utilization, cost-to-serve)
  • Expand and optimize self-service and hybrid experiences, AI-assisted support workflows, and automated troubleshooting.
  • Partner closely with Product and Engineering to resolve escalations and influence roadmap priorities.

Customer & Field Enablement
  • Oversee Customer Enablement, including onboarding programs (in partnership with VP Solution Success), learning paths, curriculum design, certification, and scalable education experiences.
  • Lead Field Enablement to ensure CSMs, Solution Success, Support Engineers and supporting teams are equipped with the skills, messaging, and tools to drive adoption and deliver value.
  • Build an integrated enablement strategy that aligns product launches, success motions, and customer lifecycle milestones.

Digital Experience & Scaled Programs
  • Build a digital-first experience strategy leveraging automation, in-product guidance, campaigns, webinars, and AI-powered journeys.
  • Own scaled content and knowledge management across CX (KCS, LMS, taxonomy, search optimization, content freshness).
  • Partner with Product, Marketing, and Customer & Solution Success to deliver cohesive digital programs that reduce friction and accelerate time-to-value.

Community Leadership
  • Lead the strategy for our online customer community-expanding user-led engagement, best practice sharing, thought leadership, and peer-to-peer problem-solving.
  • Develop community programs that fuel product adoption, reduce support volume, and mobilize customer advocates.

Customer Communications
  • Oversee customer-facing communications, including release notes, product updates, incident communications, migrations, and lifecycle messaging.
  • Ensure communications are clear, timely, consistent, and aligned across Support, Success, Product, and Marketing.
  • Establish a governance model for customer communications to ensure quality and reduce noise.

CX Strategy & Operations
  • Define and operationalize a unified CX operating model built on simplicity, consistency, and scale.
  • Partner with Customer & Solution Success leadership to create seamless transitions and shared insights across Support, Digital, Community, and Success teams.
  • Drive insight-to-action loops by leveraging C360 intelligence, product telemetry, support analytics, and customer feedback.
  • Lead capacity planning, workforce management, tooling strategy, process excellence, and CX-level metrics.

People Leadership
  • Develop a high-performing, diverse global team with strong leadership at all levels.
  • Foster a culture of collaboration, customer obsession, data-driven decision-making, and continuous improvement.
  • Champion AI adoption and digital fluency across all teams to improve productivity and customer outcomes.

Qualifications
  • 15+ years of experience in Customer Experience, Support, Enablement, or related SaaS leadership roles.
  • Proven success running large-scale, multi-channel support organizations and/or digital CX programs.
  • Demonstrated expertise in customer education, learning design, and field readiness.
  • Experience building and scaling thriving online communities.
  • Strong background in customer communications, ideally in SaaS or complex product environments.
  • Deep understanding of digital engagement, automation, AI-powered support, and scaled success motions.
  • Strong operational acumen with the ability to build processes, systems, and operating rhythms that scale.
  • Highly empathetic leader with excellent communication, executive presence, and cross-functional influence with Product, Engineering, Marketing and Business Technology leaders.
  • A passion for building simple, intuitive experiences that help customers realize value quickly.

Working Conditions & Physical Requirements
  • Reliable internet access for any period of time working remotely, not in a Workiva office.

How You'll Be Rewarded
✅ Salary range in the US: $231,800.00 - $301,200.00
✅ A discretionary bonus typically paid annually
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world's most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you'll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you're energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we'd love to meet you.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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