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Vp Of Customer Experience Jobs (NOW HIRING)

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site +1

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200 - $250/hr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... Experience leading strategic discussions and business reviews with client organizations ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... Experience leading strategic discussions and business reviews with client organizations ...

Exa Labs

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Post-Sales Location: San Francisco Bay Area preferred; open to exceptional remote candidates ... Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a ...

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VP of Operations

Phoenix, AZ · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

Pbsradiology

VP of Operations

Reno, NV · On-site

$120 - $160/hr

... Enrollment, Customer Service, and Payment Operations. The Vice President of Operations is ... Experience with Imagine Software or other RCM automation tools.* Lean Six Sigma or PMP ...

ROTHCO

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

jobr.pro

VP of Customer Success

Denver, CO · On-site

$175 - $200/hr

We are looking for an experienced VP of Customer Success to lead our global Customer Success organization and help customers maximize the value of CloudShare throughout their lifecycle. Reporting ...

Hackajob

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Reporting directly to the Vice President of Customer Experience, you will bridge the gap between high-level business strategy and operational execution. You will lead a high-impact organization of ...

ModernControls LLC

VP of Sales

New Castle, DE · On-site

ModernControls has been servicing customers for their Building Automation, HVAC/R, Plumbing and ... Education and/or Experience: Bachelor's degree in Business, Engineering, Construction Management ...

Banyan Software

Vice President of Sales

Dallas, TX · On-site

The VP of Sales will partner closely with the CRO, CEO, Product, Marketing, and Customer Engagement ... REQUIRED EXPERIENCE AND QUALIFICATIONS * Bachelor's degree required; MBA or advanced degree a plus ...

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Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Growth

PatientIQ

Chicago, IL • On-site, Remote

$142K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

ABOUT US
PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform - ClinicalPRO, ResearchPRO, and DataPRO - powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.
ABOUT THE ROLE
PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.
ROLE RESPONSIBILITIES
  • Own the full NRR and expansion ARR targets for PatientIQ - the primary commercial metric for this role.
  • Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
  • Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
  • Own the Strategic Account Program for named accounts - executive relationship management, multi-year expansion planning, and EBR cadence.
  • Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
  • Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and Specialty accounts from sale through expansion.
  • Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
  • Develop and retain a high-performing team - coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
  • Oversee FY2027 headcount plan and capacity modeling.

Requirements
IDEAL QUALIFICATIONS
  • 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
  • Proven track record carrying and exceeding expansion quota - you have personally owned NRR targets, not just supported them.
  • Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale.
  • Health system or clinical technology account management experience - you understand how health systems buy, renew, and expand.
  • Led teams of 10+ including CS Directors or senior individual contributors.
  • Demonstrated ability to grow NRR from 120%+ in a prior role.
  • Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches.
  • HubSpot CRM fluency; data-driven approach to account health and expansion forecasting.
  • Ability to travel up to 50%

Benefits
WHY WORK HERE?
PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:
  • Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401K.
  • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
  • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.
  • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

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