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Vp Of Customer Experience Jobs (NOW HIRING)

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

VP Of Customer Experience CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform ...

TRULEO

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and ... Public safety, GovTech, or regulated/complex B2B experience is a plus, not a requirement. * Able to ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization ... Strong Salesforce or Salesforce-like CRM platform experience * Proven success improving retention ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · Remote

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

SACRAO

Vice President of Enrollment

Raleigh, NC · On-site

$120 - $160/hr

Vice President of Enrollment Location: Raleigh, NC Reporting Relationship: Chief Revenue Officer ... customer experience * Create and design sales processes and strategies * Ensure excellent ...

Teledyne FLIR LLC

VP of Customer Service

Billerica, MA · On-site

$147K - $188K/yr

The VP of Customer Service will be directly responsible for more than $100M in direct revenue and ... Experience with measurement/repairing of EO/IR systems or IDCA manufacturing is preferred

Autocar, LLC

Vice President of Sales

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description VP of Sales Build the Sales Engine. Take Market Share. Competitive executive ... experience a plus, not required. * Proven ability to install and operate disciplined CRM-driven ...

Pacific Rim Capital

VP of Sales

Irvine, CA

$575K - $800K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deep financial acumen with hands-on experience structuring FMV leases, Finance leases, or ... Proficiency in Creatio CRM or an equivalent platform, including the ability to build dashboards and ...

Exa Corporation

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

The role: We're hiring our first VP of Post-Sales to build and own everything that happens after a ... Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a ...

Illuminus

Vice President of Marketing

Fitchburg, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience, and position Illuminus as a leader in senior living, home health and hospice ... The Vice President of Marketing will have the opportunity to help shape the future of a growing ...

STORD

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Reporting directly to the Vice President of Customer Experience, you will bridge the gap between high-level business strategy and operational execution. You will lead a high-impact organization of ...

Australia-Employment

VP of Finance

Los Angeles, CA · On-site

$125 - $165/hr

Job Details We are currently seeking a dynamic and experienced VP of Finance to join our team. This is a permanent position and an excellent opportunity for a seasoned professional who is passionate ...

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Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 19, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Experience

Keller Executive Search

Boca Raton, FL • On-site

$131K - $167K/yr

Other

Re-posted 20 days ago

Job description

Vice President Of Customer Experience

Our client is hiring a Vice President of Customer Experience to lead customer service, account support, issue resolution, and customer retention across a building equipment and industrial services environment. This role will focus on improving the customer journey from first contact through service delivery, equipment support, and long-term relationship management.

The ideal candidate understands customer-facing operations in equipment, rental, distribution, service, or industrial environments. This person should be able to lead teams, improve service standards, and help the business deliver a consistent, professional customer experience.

Key Responsibilities
  • Lead customer experience strategy across service, account support, issue resolution, and communication processes.
  • Improve customer satisfaction, response times, service consistency, and retention.
  • Work closely with sales, service, warehouse, and administration teams to resolve customer issues.
  • Develop customer service standards, escalation processes, and performance metrics.
  • Support large account relationships and help resolve complex customer concerns.
  • Coach and develop customer-facing employees and department leaders.
  • Use customer feedback, reporting, and performance data to identify improvement opportunities.

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