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Vp Of Customer Experience Jobs (NOW HIRING)

StealthWatch

Vice President of Customer Success

Boston, MA · On-site

$150K - $192K/yr

VP of Customer Success | AI-Driven Runtime Security This position is a remote position for ... Experience establishing or re-establishing CS functions from early stages within the world of ...

HirexHire

VP of Customer Growth

Chicago, IL · On-site

$142K - $182K/yr

... first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

Socket.dev

VP of Customer Marketing

Boston, MA · On-site

$180 - $300/hr

Vice President, Customer Marketing Role Overview Siemens Digital IndustriesSoftware islooking for ... Strong experience leading lifecycle marketing and customer engagement programs across onboarding ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200 - $250/hr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... Experience leading strategic discussions and business reviews with client organizations ...

incident.io Ltd

VP of Customer Success

New York, NY · On-site

$250K - $300K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as ... Deep experience building and running post-sales motions for technical buyer personas in the CTO's ...

RPMGlobal

Vice President of Retail Operations

Oregon, WI · On-site

$150 - $230/hr

Vice President of Retail Operations WILCO | Farm Supply Retail | Pacific Northwest | 28 Locations ... Customer Experience * Champion a customer-first culture across all store locations, ensuring every ...

Search Connections

VP of Operations

Los Angeles, CA · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

ROTHCO

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

ROTHCO

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

Alma Lasers GMBH

$250 - $300/hr

Vice President of Operations Location: Buffalo Grove, Illinois This role is Hybrid and Primarily on ... Oversee the Customer Experience team and develop programs that proactively engage with customers ...

Neura Market

VP, Customer Experience

San Francisco, CA · On-site

$260 - $360/hr

The role: We're hiring our first VP of Post-Sales to build and own everything that happens after a ... Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a ...

Schneider National, Inc.

$180 - $350/hr

Collaborate with the pricing, operations and customer service teams. * Be a transportation expert ... A minimum of 6 years of sales experience. * Strong written and verbal communication skills.

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Vp Of Customer Experience information

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$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Sep 5, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Success

StealthWatch

Boston, MA • On-site

$150K - $192K/yr

Other

Re-posted 6 days ago

Job description

VP of Customer Success | AI-Driven Runtime Security

This position is a remote position for candidates based on the East Coast US!

Series B Hypergrowth!


We're partnering with one of the most exciting cybersecurity start-up's in the market as they hire their first VP of Customer Success!


Having raised $100M+ in just three years, this Series B business has established itself as the category creator in Runtime Security, helping enterprise organisations identify and stop real application threats in production — not just manage endless vulnerability alerts.


Already trusted by several large fortune 500 customers, the company has built exceptional commercial momentum!


The Customer Success function is already established, but the business is now looking for an experienced leader to take it to the next level. This is an opportunity to inherit a strong foundation while bringing fresh ideas around customer engagement, expansion, renewals, customer advocacy and scaling best practices as the company continues its rapid global growth.


What you'll be doing:

  • Lead and develop a global team of Customer Success Managers.
  • Define and execute the Customer Success strategy across onboarding, adoption, renewals and expansion.
  • Build scalable processes, playbooks and customer programmes to support continued hypergrowth.
  • Partner closely with Sales, Product and Engineering to maximise customer outcomes.
  • Develop executive relationships with enterprise customers and become a trusted advisor.
  • Drive world-class retention, customer satisfaction and net revenue retention.


Ideal candidates will have the following:

  • Experience establishing or re-establishing CS functions from early stages within the world of cyber security.
  • Team management experience.
  • Ability to review processes and make high-impact changes.
  • Willingness to still be customer facing and drive C-level conversations.
  • A technical background prior to moving into customer success!


Hit apply to find out more!

Apply