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Vp Of Customer Experience Jobs (NOW HIRING)

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology ... Strong Salesforce or Salesforce-like CRM platform experience * Proven success improving retention ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization ... Strong Salesforce or Salesforce-like CRM platform experience * Proven success improving retention ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct ... Office/Customer Experience Leader; Sales/Marketing (internal lead or external partner oversight)

Neighborly

VP of Customer Acquisition

Irving, TX · On-site

Bring your experience and be empowered to innovate. As a VP of Customer Acquisition on the Marketing team, a typical day for you will include: * Lead integrated media & AI-driven discovery strategy:

Time Doctor LLC

VP of Customer Success

$141K - $181K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k ... The support experience. Service quality, responsiveness, and effectiveness across regions and ...

Chargezoom

VP of Customer Success

Salt Lake City, UT · On-site

$165K/yr

... VP of Customer Success to lead our customer success team and ensure our clients achieve their ... We are only accepting applications from experienced SaaS CS leaders. If you have not been in a ...

incident.io Ltd

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as ... Deep experience building and running post-sales motions for technical buyer personas in the CTO's ...

Nbutexas

VP of Finance

Saint Helena, CA · On-site

$225 - $250/hr

Senior finance leadership experience (VP Finance, Director of Finance, or similar) * Lead both direct and indirect team members * Foreign Exchange experience required * MBA or equivalent advanced ...

New

Search Connections

VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

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VP of Operations

Nashville, TN · On-site

$180K - $220K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

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VP of Operations

Indianapolis, IN · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

ROTHCO

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

Applied Physics

VP of Sales

Washington, DC · On-site

Review customer activity, anticipate needs, and improve satisfaction Requirements * Proven work experience as a VP of Sales or similar role * In-depth knowledge of selling strategies and methods, as ...

IronCraft

Vice President of Operations

Denton, NC

Chief Executive Officer Position Summary AttachCo is seeking an experienced Vice President of ... Improve inventory performance while maintaining customer service expectations. Enterprise Execution

New

Pacific Rim Capital

VP of Sales

Irvine, CA · On-site

$215K/yr

Deep financial acumen with hands-on experience structuring FMV leases, Finance leases, or ... Proficiency in Creatio CRM or an equivalent platform, including the ability to build dashboards and ...

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All JobsVp Of Customer Experience Jobs

Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 14, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.
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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Experience

Keller Executive Search

Boca Raton, FL • On-site

$131K - $167K/yr

Other

Re-posted 14 days ago

Job description

Vice President Of Customer Experience

Our client is hiring a Vice President of Customer Experience to lead customer service, account support, issue resolution, and customer retention across a building equipment and industrial services environment. This role will focus on improving the customer journey from first contact through service delivery, equipment support, and long-term relationship management.

The ideal candidate understands customer-facing operations in equipment, rental, distribution, service, or industrial environments. This person should be able to lead teams, improve service standards, and help the business deliver a consistent, professional customer experience.

Key Responsibilities
  • Lead customer experience strategy across service, account support, issue resolution, and communication processes.
  • Improve customer satisfaction, response times, service consistency, and retention.
  • Work closely with sales, service, warehouse, and administration teams to resolve customer issues.
  • Develop customer service standards, escalation processes, and performance metrics.
  • Support large account relationships and help resolve complex customer concerns.
  • Coach and develop customer-facing employees and department leaders.
  • Use customer feedback, reporting, and performance data to identify improvement opportunities.

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