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Vp Of Customer Experience Jobs (NOW HIRING)

Superior Essex Inc.

VP of Customer Experience

Atlanta, GA

$133K - $170K/yr

Experience across a broad range of functions (e.g. operations, quality, engineering) and experience with customer interactions. LICENSES OR CERTIFICATIONS: * None required * ASQC certifications in ...

Mendix

VP of Customer Marketing

Boston, MA · Remote

$170K - $280K/yr

Vice President, Customer Marketing Role Overview Siemens Digital Industries Software is looking for ... This role sits at the center of the customer experience, partnering closely with Product, Product ...

PatientIQ

Vice President of Customer Growth

$141K - $181K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · Remote

$141K - $181K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating ... Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k ... The support experience. Service quality, responsiveness, and effectiveness across regions and ...

Incident

VP of Customer Success

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Customer Success We're hiring a VP of Customer Success to lead and scale our global post ... Deep experience building and running post-sales motions for technical buyer personas in the CTO's ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person ... Experience leading strategic discussions and business reviews with client organizations ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

... VP of Customer Success to lead our customer success team and ensure our clients achieve their ... We are only accepting applications from experienced SaaS CS leaders. If you have not been in a ...

incident.io Ltd

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as ... Deep experience building and running post-sales motions for technical buyer personas in the CTO's ...

incident.io Ltd

VP of Customer Success

New York, NY · On-site

$250K - $300K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as ... Deep experience building and running post-sales motions for technical buyer personas in the CTO's ...

RPMGlobal

Vice President of Retail Operations

Oregon, WI · On-site

$150 - $230/hr

Vice President of Retail Operations WILCO | Farm Supply Retail | Pacific Northwest | 28 Locations ... Customer Experience * Champion a customer-first culture across all store locations, ensuring every ...

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VP of Operations

Columbus, OH · On-site

$186K - $225K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the ... Bachelor's Degree in Business, or engineering preferred, or equivalent in relevant experience * A ...

ROTHCO

Vice President Of Sales

Ronkonkoma, NY · On-site

$175K - $200K/yr

Vice President of Sales Vice President of Sales Location: Ronkonkoma, NY 11779 (In-office only) We ... Required Experience: * 3-5 years in sales, working directly with customers. 1-2 years in a ...

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Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Aug 18, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Experience

Superior Essex Inc.

Atlanta, GA

$133K - $170K/yr

Full-time

Re-posted 28 days ago

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

ESSENTIAL PURPOSE OF THIS POSITION:

This position exists to provide consistent post-sale customer support and includes leadership and strategic direction to technical, customer service and quality resources in the organization. Responsibilities encompass areas that impact Superior Essex's customer interactions with regard to technical support, warranty and customer responsiveness, customer service and order fulfillment, standard BOM and associated costs, specifications and standards, and plant quality operations. This person will be a key member of the Senior Leadership Team for Superior Essex Communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead a multifunctional team responsible for Engineering Services, Product Engineering, Warranty and Customer Assurance, Customer Service / Inside Sales, and Plant Quality Operations.
  • Set strategies for customer technical support operations, customer service, quality operations, and management of standard BOMs and specifications.
  • Oversight of Superior Essex Customer Service / Inside Sales organization.
  • Responsible for quality system execution, maintenance and registration.
  • Responsible for team collaboration with finance on annual cost changes and frozen standards.
  • Develop close working relationships with all business functions, including Sales, Product Management, Operations, and Product Development.
  • Lead efforts to effectively respond to all facets of customer complaints in a timely manner.
  • Manage engineering product analysis to determine Buy American compliance, including Build America, Buy America, along with executive oversight on all systems to ensure compliance.
  • Effectively set budgets and manage capital and human resource requirements at the division and plant level.
  • Participate in the executive oversight of the overall execution of the product development process.
  • Responsible for change management processes (ECNs, ECRs, part numbers).
  • Responsible for all Superior Essex extended warranty programs, along with any custom warranties provided.
  • Executive oversight over all RMAs and claims processes.

SKILLS AND ABILITIES REQUIRED:

  • Excellent written and oral communication and presentation skills.
  • Ability to lead and mentor a multidisciplinary team in locations throughout the United States.
  • Ability to effectively present information to top management, customers, and vendors.
  • Must demonstrate strong problem-solving skills and analytical skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to effectively and efficiently manage and keep projects on-track.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor's degree in Engineering or other Technical disciplines.
  • 15+ years of industry experience. Communications products experience preferred.
  • Experience across a broad range of functions (e.g. operations, quality, engineering) and experience with customer interactions.

LICENSES OR CERTIFICATIONS:

  • None required
  • ASQC certifications in quality management or auditing are desirable.

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Must have functional working knowledge of Microsoft Excel, PowerPoint, and Word.

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