The Director of Customer Experience is responsible for building and scaling a best-in-class ... Support customer-facing employees, including Inside Sales, Branch Managers, and Operations ...
The Director of Customer Experience is responsible for building and scaling a best-in-class ... Support customer-facing employees, including Inside Sales, Branch Managers, and Operations ...
) Director of Customer Experience ALIYA of Homewood is seeking a dedicated and compassionate Director of Customer Experience to join our team. As a key member of our facility, you will be responsible ...
) Director of Customer Experience ALIYA of Homewood is seeking a dedicated and compassionate Director of Customer Experience to join our team. As a key member of our facility, you will be responsible ...
Director of Customer Experience - Commercial Banking
Boston, MA · Hybrid
$216K - $267K/yr
Proven leadership experience managing cross-functional teams (design, process, journey owners ... voice-of-customer frameworks) * Strong written and verbal communications skills and executive ...
Director of Customer Experience - Commercial Banking
Boston, MA · Hybrid
$216K - $267K/yr
Proven leadership experience managing cross-functional teams (design, process, journey owners ... voice-of-customer frameworks) * Strong written and verbal communications skills and executive ...
Director of Customer Experience - Commercial Banking
Boston, MA · Hybrid
$216K - $267K/yr
Proven leadership experience managing cross-functional teams (design, process, journey owners ... voice-of-customer frameworks) * Strong written and verbal communications skills and executive ...
Director of Customer Experience - Commercial Banking
Boston, MA · Hybrid
$216K - $267K/yr
Proven leadership experience managing cross-functional teams (design, process, journey owners ... voice-of-customer frameworks) * Strong written and verbal communications skills and executive ...
Manager, Customer Experience
Chandler, AZ · On-site
Magazine's Best Workplaces of 2023 TEAM & ROLE As the Manager of Customer Experience, you will report to the Senior Director of Customer Experience and lead a growing team of Customer Experience ...
New
Manager, Customer Experience
Chandler, AZ · On-site
Magazine's Best Workplaces of 2023 TEAM & ROLE As the Manager of Customer Experience, you will report to the Senior Director of Customer Experience and lead a growing team of Customer Experience ...
New
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Manager of Customer Success Team (Banking)
$165K - $180K/yr
Title: Manager of Customer Success Team (Banking) Department: Revenue Location: New York, NY ... Qualifications and Experience * 8+ years in customer success or a customer facing organization with ...
Manager of Customer Success Team (Banking)
$165K - $180K/yr
Title: Manager of Customer Success Team (Banking) Department: Revenue Location: New York, NY ... Qualifications and Experience * 8+ years in customer success or a customer facing organization with ...
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
A Manager of Customer Success located in the Tampa, FL area to drive customer value realization and ... Nice to Have • Experience building or scaling a Customer Success function. • Background working ...
A Manager of Customer Success located in the Tampa, FL area to drive customer value realization and ... Nice to Have • Experience building or scaling a Customer Success function. • Background working ...
Customer Experience Manager
Houston, TX · On-site
$90K - $100K/yr
Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...
Quick apply
Customer Experience Manager
Houston, TX · On-site
$90K - $100K/yr
Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...
Customer Experience Specialist
Jefferson City, MO · On-site
$16.75 - $21/hr
This role helps ensure the smooth day-to-day operation of customer experience initiatives by managing routine tasks, monitoring feedback and recognition channels, maintaining records, and ...
Customer Experience Specialist
Jefferson City, MO · On-site
$16.75 - $21/hr
This role helps ensure the smooth day-to-day operation of customer experience initiatives by managing routine tasks, monitoring feedback and recognition channels, maintaining records, and ...
Customer Experience Manager
$50K - $60K/yr
Minimum 3 years experience in leading or managing a team * 5 years of experience in customer service, customer retention, or account management roles. * Experience in the lawn care, landscaping, or ...
Customer Experience Manager
$50K - $60K/yr
Minimum 3 years experience in leading or managing a team * 5 years of experience in customer service, customer retention, or account management roles. * Experience in the lawn care, landscaping, or ...
Customer Experience Manager
Austin, TX · On-site
As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...
Customer Experience Manager
Austin, TX · On-site
As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting ...
Ast Mgr Customer Experience
Elmhurst, NY · On-site
$52K/yr
Overview As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and ...
Ast Mgr Customer Experience
Elmhurst, NY · On-site
$52K/yr
Overview As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and ...
Customer Experience Associate
$14.75 - $19.50/hr
Responsible for driving the customer experience through proactive and customer focused behaviors ... Practices loss prevention procedures and alerts security and management of potential problems that ...
Customer Experience Associate
$14.75 - $19.50/hr
Responsible for driving the customer experience through proactive and customer focused behaviors ... Practices loss prevention procedures and alerts security and management of potential problems that ...
Customer Experience Associate
Biloxi, MS · On-site
$14.75 - $19.50/hr
Responsible for driving the customer experience through proactive and customer focused behaviors ... Practices loss prevention procedures and alerts security and management of potential problems that ...
Customer Experience Associate
Biloxi, MS · On-site
$14.75 - $19.50/hr
Responsible for driving the customer experience through proactive and customer focused behaviors ... Practices loss prevention procedures and alerts security and management of potential problems that ...
Customer Experience Manager
$65K - $75K/yr
The Customer Experience Manager (CEM) is responsible for designing and implementing strategies to ... Oversees the day-to-day operations and activities of Workforce grants, ensuring program objectives ...
Customer Experience Manager
$65K - $75K/yr
The Customer Experience Manager (CEM) is responsible for designing and implementing strategies to ... Oversees the day-to-day operations and activities of Workforce grants, ensuring program objectives ...
Customer Experience Manager
San Jose, CA · On-site
$70K - $82K/yr
Position Overview The Customer Experience Manager (CXM) is a key role in Lumenis' evolving post-sale strategy and a core pillar of our Customer Experience (CX) transformation. As we shift from a ...
Quick apply
Customer Experience Manager
San Jose, CA · On-site
$70K - $82K/yr
Position Overview The Customer Experience Manager (CXM) is a key role in Lumenis' evolving post-sale strategy and a core pillar of our Customer Experience (CX) transformation. As we shift from a ...
Customer Experience Manager
Hagerstown, MD · On-site
$54K - $73K/yr
GENERAL DESCRIPTION OF POSITION As the Customer Experience Manager, you'll play a critical role in the overall success of Lightning Transportation's customer service department. You will oversee all ...
Customer Experience Manager
Hagerstown, MD · On-site
$54K - $73K/yr
GENERAL DESCRIPTION OF POSITION As the Customer Experience Manager, you'll play a critical role in the overall success of Lightning Transportation's customer service department. You will oversee all ...
Manager Of Customer Experience information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do manager of customer experience jobs pay per year?
How does a Manager of Customer Experience typically collaborate with other departments to improve customer satisfaction?
What is the difference between Manager Of Customer Experience vs Customer Service Manager?
| Aspect | Manager Of Customer Experience | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and experience strategy | Managing customer service teams and resolving issues |
| Required Skills | Customer journey mapping, data analysis, cross-department coordination | Communication, problem-solving, team management |
| Work Environment | Collaborates across departments, strategic planning | Supervises customer service staff, direct customer interactions |
| Common Certifications | Customer experience certifications, business or marketing degrees | Customer service or call center management certifications |
The Manager Of Customer Experience focuses on shaping the overall customer journey and improving satisfaction across all touchpoints, often working strategically with multiple departments. In contrast, a Customer Service Manager primarily oversees customer service teams, handling direct interactions and resolving issues. Both roles require strong communication skills, but their scope and daily responsibilities differ significantly.
What does a Manager of Customer Experience do?
What are the key skills and qualifications needed to thrive as a Manager Of Customer Experience, and why are they important?

Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 11 days ago
Job description
Job Description:
About the Role
At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America's infrastructure projects moving forward.
The Director of Customer Experience is responsible for building and scaling a best-in-class customer experience model across the organization. This role transforms customer experience from an individual skill into a repeatable operating system by partnering with Sales, Operations, Supply Chain, Human Resources, and Branch Leadership to improve responsiveness, accountability, service consistency, and operational execution.
This position plays a key role in improving customer retention, strengthening service delivery, and building scalable processes, training programs, and performance metrics that reinforce the company's culture and values. The ideal candidate understands that exceptional customer experience in industrial distribution is built on urgency, ownership, communication, problem-solving, and reliability.
This position reports to executive leadership and operates in a fast-paced, multi-branch environment.
What You'll DoCustomer Experience Strategy & Execution- Develop and implement a company-wide customer experience strategy aligned with business objectives and operational goals
- Standardize customer experience expectations across branches and business units
- Build scalable service playbooks, escalation processes, and customer ownership standards
- Drive consistency in responsiveness, communication, issue resolution, and service recovery
- Establish customer experience initiatives that support long-term customer retention and trust
- Partner with branch leadership and operations teams to improve customer-facing execution
- Identify friction points throughout the customer journey and implement process improvements
- Improve service responsiveness, issue resolution speed, and cross-functional coordination
- Lead initiatives focused on reducing customer effort while increasing trust and reliability
- Promote operational consistency and service excellence across multiple locations
- Partner with Human Resources and Training teams to develop customer experience training programs
- Support customer-facing employees, including Inside Sales, Branch Managers, and Operations personnel
- Develop reinforcement and certification programs tied to customer experience standards
- Foster a culture of customer ownership and proactive problem-solving
- Ensure customer experience expectations are embedded throughout the organization
- Develop and maintain customer experience metrics and performance dashboards
- Monitor customer retention, response times, service recovery effectiveness, customer satisfaction trends, and Net Promoter Score (NPS)
- Analyze customer and operational data to identify opportunities for improvement
- Measure the effectiveness of customer experience initiatives and communicate results to leadership
- Utilize data-driven insights to prioritize strategic initiatives and resource allocation
- Serve as a connector between Sales, Operations, Supply Chain, Finance, Human Resources, and Branch Leadership
- Lead customer experience improvement initiatives across the organization
- Build strong relationships with branch teams and field leadership
- Promote a culture of accountability, ownership, collaboration, and continuous improvement
- Influence stakeholders across multiple functions and organizational levels to drive results
- Proof of eligibility to work in the U.S. (e.g., Social Security card, passport, or other acceptable I9 documents)
- Bachelor's degree preferred
- 7+ years of leadership experience in industrial distribution, supply chain, customer operations, or related operational environments
- Strong understanding of branch operations and customer-facing workflows
- Experience building scalable processes, training programs, and service systems
- Experience leading customer experience, operational excellence, or transformation initiatives
- Strong analytical, organizational, and problem-solving skills
- Excellent communication, presentation, and leadership abilities
- Ability to influence and collaborate across functions and organizational levels
- Experience developing KPIs, operational dashboards, and performance metrics preferred
- Familiarity with ERP systems, customer analytics, and multi-location operations preferred
- Experience within industrial distribution, PVF, MRO, or technical sales environments preferred
- Primarily office-based role with periodic travel to branch locations and customer sites
- Time-sensitive initiatives and business priorities may require occasional overtime
- Frequent collaboration with branch teams, operations leadership, and executive stakeholders
- Prolonged periods of sitting and computer work
- Ability to travel as business needs require
- PPO Medical & Dental Plans
- Vision Insurance
- Company-Paid Basic Life & AD&D
- Voluntary Life & AD&D
- Short- and Long-Term Disability
- Flexible Spending Accounts (FSA) for Health & Dependent Care
- Generous 401(k) with Company Match
Formed through the combination of PSS Industrial Group and Cross Country Infrastructure Services, PSS Cross Country Infrastructure Solutions unites deep product application knowledge, national distribution strength, and equipment rental expertise across more than 40 locations nationwide. We support contractors across energy, utility, civil, and industrial markets with reliable service, technical insight, and operational excellence.
We're a team built on shared values. We care about each other, work better together, always do the right thing, and strive for excellence every day.
At PSS Cross Country Infrastructure Solutions, we believe operational excellence and customer trust are built by people who care deeply about doing the right thing, supporting one another, and delivering when it matters most. We are building a culture where customer experience is not a department-it is part of how we operate every day.
Equal Opportunity Employer
PSS Cross Country Infrastructure Solutions is proud to be an equal opportunity employer. We're committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company Statement:
PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.