Director of Customer Experience
Houston, TX ยท On-site
The Director of Customer Experience will also be involved in responding to and resolving guest issues as well as directing and communicating with facility management to assign members of the ...
Houston, TX ยท On-site
The Director of Customer Experience will also be involved in responding to and resolving guest issues as well as directing and communicating with facility management to assign members of the ...
Houston, TX ยท On-site
The Director of Customer Experience will also be involved in responding to and resolving guest issues as well as directing and communicating with facility management to assign members of the ...
Miami, FL ยท Remote
$125K - $135K/yr
Director of Customer Experience Department: Operations Employment Type: Full Time Location: Remote ... Build and manage a Knowledge Management system that keeps agents accurate, fast, and consistent
Miami, FL ยท Remote
$125K - $135K/yr
Director of Customer Experience Department: Operations Employment Type: Full Time Location: Remote ... Build and manage a Knowledge Management system that keeps agents accurate, fast, and consistent
Boston, MA ยท Remote
Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step). * Analytical Proficiency: Experience using data (CRM, BI ...
Quick apply
Boston, MA ยท Remote
Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step). * Analytical Proficiency: Experience using data (CRM, BI ...
Akron, OH ยท Remote
Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step). * Analytical Proficiency: Experience using data (CRM, BI ...
Quick apply
Akron, OH ยท Remote
Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step). * Analytical Proficiency: Experience using data (CRM, BI ...
Waco, TX ยท On-site
Bachelor's degree or equivalent experience in business, marketing, ora relatedfield. * 2+ years of experience in Customer Success, Account Management, or a related SaaS role. * 3+ years of experience ...
Waco, TX ยท On-site
Bachelor's degree or equivalent experience in business, marketing, ora relatedfield. * 2+ years of experience in Customer Success, Account Management, or a related SaaS role. * 3+ years of experience ...
San Diego, CA ยท On-site +1
As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team ... You will be accountable for service quality, team performance, and overall customer experience.
San Diego, CA ยท On-site +1
As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team ... You will be accountable for service quality, team performance, and overall customer experience.
Maverc Technologies is seeking a Manager of Customer Sup port to support one of our State Agency ... Or equivalent work experience.
Maverc Technologies is seeking a Manager of Customer Sup port to support one of our State Agency ... Or equivalent work experience.
Manhattan, NY ยท On-site
$80K - $90K/yr
The Senior Manager of Customer Success is responsible for the daily oversight and performance ... Required Education, Training & Professional Experience: * Bachelor's Degree in Business ...
Manhattan, NY ยท On-site
$80K - $90K/yr
The Senior Manager of Customer Success is responsible for the daily oversight and performance ... Required Education, Training & Professional Experience: * Bachelor's Degree in Business ...
San Jose, CA ยท On-site
$135K - $155K/yr
We are searching for an experienced leader for the role of Senior Director of Member Engagement amp ... Partner with branch, contact center and virtual branch management teams to provide oversight of ...
San Jose, CA ยท On-site
$135K - $155K/yr
We are searching for an experienced leader for the role of Senior Director of Member Engagement amp ... Partner with branch, contact center and virtual branch management teams to provide oversight of ...
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
Quick apply
Directly oversee the Manager of Lubes Customer Experience and the Manager of Fuel Customer Experience, along with additional roles as required. * Lead an organization of approximately 17 team members ...
New Berlin, WI ยท On-site
Customer Experience Management ... Partner with our Sales Team on the design and delivery of customer experience programs, ensuring ...
New
Quick apply
New Berlin, WI ยท On-site
Customer Experience Management ... Partner with our Sales Team on the design and delivery of customer experience programs, ensuring ...
New
Austin, TX ยท On-site
$70K - $80K/yr
This role leads a team of Customer Experience Specialists who manage inbound calls, digital leads, outbound outreach, and appointment booking for our HVAC, plumbing, and electrical departments. The ...
Quick apply
Austin, TX ยท On-site
$70K - $80K/yr
This role leads a team of Customer Experience Specialists who manage inbound calls, digital leads, outbound outreach, and appointment booking for our HVAC, plumbing, and electrical departments. The ...
Houston, TX ยท On-site
$90K - $100K/yr
Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...
Quick apply
Houston, TX ยท On-site
$90K - $100K/yr
Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...
Dover, OH ยท On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Dover, OH ยท On-site
$36K - $46K/yr
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...
Rochester, NY ยท On-site
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical ... Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing ...
Rochester, NY ยท On-site
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical ... Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing ...
Skokie, IL ยท On-site
$110K - $115K/yr
The Customer Experience Manager will lead a team of Customer Experience Supervisors ... Representatives, and adjacent roles - not just managing performance but actively investing in the ...
Skokie, IL ยท On-site
$110K - $115K/yr
The Customer Experience Manager will lead a team of Customer Experience Supervisors ... Representatives, and adjacent roles - not just managing performance but actively investing in the ...
Peoria, IL ยท On-site
$17.50 - $21.75/hr
... needs of each customer including but not limited to account management, sales, and tracking ... Customer service experience (phone experience preferred) * Strong communication skills (verbal and ...
Peoria, IL ยท On-site
$17.50 - $21.75/hr
... needs of each customer including but not limited to account management, sales, and tracking ... Customer service experience (phone experience preferred) * Strong communication skills (verbal and ...
$17.50 - $21.75/hr
... needs of each customer including but not limited to account management, sales, and tracking ... Customer service experience (phone experience preferred) * Strong communication skills (verbal and ...
$17.50 - $21.75/hr
... needs of each customer including but not limited to account management, sales, and tracking ... Customer service experience (phone experience preferred) * Strong communication skills (verbal and ...
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
| Aspect | Manager Of Customer Experience | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and experience strategy | Managing customer service teams and resolving issues |
| Required Skills | Customer journey mapping, data analysis, cross-department coordination | Communication, problem-solving, team management |
| Work Environment | Collaborates across departments, strategic planning | Supervises customer service staff, direct customer interactions |
| Common Certifications | Customer experience certifications, business or marketing degrees | Customer service or call center management certifications |
The Manager Of Customer Experience focuses on shaping the overall customer journey and improving satisfaction across all touchpoints, often working strategically with multiple departments. In contrast, a Customer Service Manager primarily oversees customer service teams, handling direct interactions and resolving issues. Both roles require strong communication skills, but their scope and daily responsibilities differ significantly.

Full-time
Posted 7 days ago