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Manager Of Customer Experience Jobs (NOW HIRING)

Lumenis

Customer Experience Manager

San Jose, CA · On-site

$70K - $82K/yr

Position OverviewThe Customer Experience Manager (CXM) is a key role in Lumenis' evolving post-sale strategy and a core pillar of our Customer Experience (CX) transformation.As we shift from a ...

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

... performance management * Experience analyzing customer, sales, and operational data to drive ... of customers across our region. Apply today and discover what makes Union Wireless and Mountain ...

Semrush

Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of ... Hire & Develop the Best - raises the bar; builds managers as force multipliers. * High Standards ...

Five Below

Customer Experience Manager

Plymouth, MA · On-site

$19/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

... Customer Experience Manager who's ready to lead that charge. If you're someone who sees the big ... Who We Are: UniFide CST is the Upper Midwest's leading distributor of weighing systems and ...

Five Below

Customer Experience Manager

Indianapolis, IN · On-site

$15/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer experience manager

Baytown, TX · On-site

$15/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer Experience Manager

Plymouth, MA

$19/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer Experience Manager

Greenville, SC · On-site

$15/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

Other duties as assigned WHAT YOU'LL NEED TO SUCCEED * 1-3 years of experience in customer service, sales, or product management role preferred * Effective problem-solving, high customer satisfaction ...

RELX Group plc

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

Other duties as assigned WHAT YOU'LL NEED TO SUCCEED * 1-3 years of experience in customer service, sales, or product management role preferred * Effective problem-solving, high customer satisfaction ...

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Manager Of Customer Experience information

See salary details

$33K

$66.1K

$107K

How much do manager of customer experience jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager of customer experience in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a manager of customer experience do?

A Manager of Customer Experience is responsible for overseeing and improving the overall experience that customers have with a company or brand. They analyze customer feedback, design strategies to enhance satisfaction, and coordinate with various departments to implement customer-centric policies and solutions. Their goal is to ensure that every interaction with the company meets or exceeds customer expectations, leading to increased loyalty and positive word-of-mouth. The role often involves monitoring customer service metrics, managing customer support teams, and driving continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a manager of customer experience?

To thrive as a Manager Of Customer Experience, you need a solid background in customer service management, data analysis, and process improvement, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving ability, and strong interpersonal communication set top performers apart in this role. These skills are crucial for driving customer satisfaction, loyalty, and operational efficiency across the organization.

How does a manager of customer experience typically collaborate with other departments to improve customer satisfaction?

A Manager of Customer Experience frequently works cross-functionally with teams such as sales, marketing, product development, and support to identify pain points and implement solutions that enhance the customer journey. They often lead regular meetings to share customer feedback, coordinate training for frontline staff, and align strategies across departments. This collaborative approach ensures that improvements are consistent and measurable, ultimately driving higher satisfaction and loyalty. Effective communication and a strong understanding of each team's objectives are crucial for success in this role.

What is the difference between Manager Of Customer Experience vs Customer Service Manager?

AspectManager Of Customer ExperienceCustomer Service Manager
Primary FocusOverall customer journey and experience strategyManaging customer service teams and resolving issues
Required SkillsCustomer journey mapping, data analysis, cross-department coordinationCommunication, problem-solving, team management
Work EnvironmentCollaborates across departments, strategic planningSupervises customer service staff, direct customer interactions
Common CertificationsCustomer experience certifications, business or marketing degreesCustomer service or call center management certifications

The Manager Of Customer Experience focuses on shaping the overall customer journey and improving satisfaction across all touchpoints, often working strategically with multiple departments. In contrast, a Customer Service Manager primarily oversees customer service teams, handling direct interactions and resolving issues. Both roles require strong communication skills, but their scope and daily responsibilities differ significantly.

What cities are hiring for Manager Of Customer Experience jobs?

Cities with the most Manager Of Customer Experience job openings:

What are the most commonly searched types of Of Customer Experience jobs?

The most popular types of Of Customer Experience jobs are:

Who are the top companies hiring for Manager Of Customer Experience jobs?

The top employers for Manager Of Customer Experience jobs are:

What states have the most Manager Of Customer Experience jobs?

States with the most job openings for Manager Of Customer Experience jobs include:

Manager Of Customer Experience jobs near you
Infographic showing various Manager Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Experience Associate

Jack Entertainment

Cleveland, OH • On-site

$16 - $21.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Jack Entertainment rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

97th of 164 rated casinos

Job description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. 

Essential Functions 

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities 

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.   
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance. 

Education and Experience 

  • Bachelor’s degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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