Customer Experience Associate
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
JACK Entertainment
60 Jack Entertainment Jobs Hiring Near You
Customer Experience Associate
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Customer Experience Associate
Cleveland, OH · On-site
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
Customer Experience Associate
Cleveland, OH · On-site
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
Customer Experience Associate
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
Customer Experience Associate
$16 - $21.25/hr
This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to ...
JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. Position ...
JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. Position ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Assistant Buyer
$47K/yr
This position will be responsible for supporting the Jack Entertainment Purchasing team with execution of various purchases, running reports, preparing credit applications and other administrative ...
Assistant Buyer
$47K/yr
This position will be responsible for supporting the Jack Entertainment Purchasing team with execution of various purchases, running reports, preparing credit applications and other administrative ...
Assistant Buyer
$19.50 - $25.75/hr
This position will be responsible for supporting the Jack Entertainment Purchasing team with execution of various purchases, running reports, preparing credit applications and other administrative ...
Assistant Buyer
$19.50 - $25.75/hr
This position will be responsible for supporting the Jack Entertainment Purchasing team with execution of various purchases, running reports, preparing credit applications and other administrative ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Sous Chef - Food Court
Cleveland, OH · On-site
$48K - $65K/yr
Required to utilize property and JACK Entertainment training and development tools. * Is responsible for mentoring, coaching and, if necessary, disciplining direct reports and staff according to the ...
Sous Chef - Food Court
Cleveland, OH · On-site
$48K - $65K/yr
Required to utilize property and JACK Entertainment training and development tools. * Is responsible for mentoring, coaching and, if necessary, disciplining direct reports and staff according to the ...
Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Commitment. * Partners with other departments and functions to understand and promote ...
Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Commitment. * Partners with other departments and functions to understand and promote ...
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
Poker Clerk - Part Time
$13.50/hr
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs) Equal Opportunity Employer This employer is required to ...
Poker Clerk - Part Time
$13.50/hr
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs) Equal Opportunity Employer This employer is required to ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same * Safeguard casino assets. * Responsible for the protection and control of the game. * Conducts the ...
Act as a role model and always present oneself as a credit to JACK Thistledown and JACK Entertainment and encourages others to do the same. * Meets the attendance guidelines of the job and adhere to ...
Act as a role model and always present oneself as a credit to JACK Thistledown and JACK Entertainment and encourages others to do the same. * Meets the attendance guidelines of the job and adhere to ...
Security Officer - $1,000.00 Hiring Incentive (Swing & Grave Shift)
Cleveland, OH · On-site
$15.50 - $18.50/hr
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs Equal Opportunity Employer This employer is required to ...
Security Officer - $1,000.00 Hiring Incentive (Swing & Grave Shift)
Cleveland, OH · On-site
$15.50 - $18.50/hr
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs Equal Opportunity Employer This employer is required to ...
JACK Entertainment Jobs Information
Do workers at Jack Entertainment get paid breaks?
Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
36% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Does Jack Entertainment pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
85% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
85% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at Jack Entertainment?
Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
Do Jack Entertainment managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to take sick days at Jack Entertainment?
Some people find it hard to take sick days.
55% of people report that it’s hard to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
55% of people report that it’s hard to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Jack Entertainment feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at Jack Entertainment get to take their breaks without interruption?
Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
73% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
Is it stressful to work at Jack Entertainment?
Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
62% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Jack Entertainment recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people get enough training when they start at Jack Entertainment?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people get support to advance at Jack Entertainment?
Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people think Jack Entertainment’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular cities for Jack Entertainment jobs?
What are the most popular job types at Jack Entertainment?
$16 - $21.25/hr
Part-time
Posted 1 hour ago
Jack Entertainment rating
6.6
Based on 13 frontline employees who took The Breakroom Quiz
86th of 140 rated casinos
Job description
The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.
Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand.
Essential Functions
- Provide excellent customer service via chat, email, and phone.
- Resolve complaints in a timely and efficient manner.
- Work with multiple teams to improve the customer experience.
- Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
- Stay current on all offerings and promotions.
- Escalate problems as they arise.
- Constantly evaluate opportunities to enhance the customer journey.
- Review identification documents for verification.
- Maintain strict confidentiality of account information.
- Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
- Advise players on responsible gaming tools and act proactively on player's gaming patterns.
- Troubleshoot any technical issues.
- Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
- Participate in the testing of new products and services.
- Perform additional duties as assigned.
Knowledge, Skills & Abilities
- Self-starter with the ability to positively influence team members.
- This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
- Online troubleshooting technical issues relating to customers and products.
- Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.
- Goal-driven with strong problem-solving and organizational skills.
- Proficient working knowledge of computer programs.
- Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
- Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance.
Education and Experience
- Bachelor’s degree preferred
- Minimum one year of previous inbound call center experience
- Type 40 words per minute
- Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
- Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
- At least 21 years of age.
Required Certification/License
- This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.
What Jack Entertainment employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About JACK Entertainment
Sourced by ZipRecruiter
Company size
5,001 - 10,000 Employees
Headquarters location
Detroit, MI, US