Director of Customer Experience A Role That Matters: Join Our Chick-fil-A Team in Appleton, WI This isn't just a -it's an invitation to a purpose-driven leadership role. At our Chick-fil-A in ...
Director of Customer Experience A Role That Matters: Join Our Chick-fil-A Team in Appleton, WI This isn't just a -it's an invitation to a purpose-driven leadership role. At our Chick-fil-A in ...
Director of Customer Experience
Houston, TX · On-site
$150 - $210/hr
The Director of Customer Experience is responsible for building and scaling a best-in-class customer experience model across the organization. This role transforms customer experience from an ...
New
Director of Customer Experience
Houston, TX · On-site
$150 - $210/hr
The Director of Customer Experience is responsible for building and scaling a best-in-class customer experience model across the organization. This role transforms customer experience from an ...
New
They are looking for an experienced Director of Customer Experience to lead the next evolution of their customer organization. The Opportunity Reporting directly to the CEO, you'll own the complete ...
New
They are looking for an experienced Director of Customer Experience to lead the next evolution of their customer organization. The Opportunity Reporting directly to the CEO, you'll own the complete ...
New
Director of Customer Support
Watertown, MA · On-site
$160K - $182K/yr
Customer Experience & Retention * Drive initiatives that improve customer satisfaction, loyalty, and retention. * Serve as a champion for the customer throughout the organization. * Partner with ...
Director of Customer Support
Watertown, MA · On-site
$160K - $182K/yr
Customer Experience & Retention * Drive initiatives that improve customer satisfaction, loyalty, and retention. * Serve as a champion for the customer throughout the organization. * Partner with ...
Who You Are 8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director ...
Who You Are 8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director ...
... Tier-I's) Experience & Playbook Leadership * Define methods, develop "Playbook" and training ... The main goal of this function is to provide the customers with an agile response at closest ...
... Tier-I's) Experience & Playbook Leadership * Define methods, develop "Playbook" and training ... The main goal of this function is to provide the customers with an agile response at closest ...
Who You Are * 8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director ...
Who You Are * 8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director ...
Hi there! We're looking for a Director of Customer Success to help manage our growing team and ... You have experience working across functional teams and effectively collaborating with roles such ...
Hi there! We're looking for a Director of Customer Success to help manage our growing team and ... You have experience working across functional teams and effectively collaborating with roles such ...
Director of Customer Success Why This Role is Exciting You'll do more than lead projects-you'll ... With decades of experience and category expertise, we apply our unique behavioral framework and ...
Director of Customer Success Why This Role is Exciting You'll do more than lead projects-you'll ... With decades of experience and category expertise, we apply our unique behavioral framework and ...
Director of Customer Success
New York, NY · On-site
Customer Success Director Team: Customer Success Location: [NYC / SF / Seattle / London] - Hybrid ... Experience leading CS motions for technical, enterprise, or consumption-based products. * Strong ...
Director of Customer Success
New York, NY · On-site
Customer Success Director Team: Customer Success Location: [NYC / SF / Seattle / London] - Hybrid ... Experience leading CS motions for technical, enterprise, or consumption-based products. * Strong ...
Director of Customer Success
Roswell, GA · On-site +1
Role Overview As the Director of Customer Success, you will lead a team dedicated to delivering ... Professional Experience: Minimum of 10+ years in management roles, within education, services or ...
Director of Customer Success
Roswell, GA · On-site +1
Role Overview As the Director of Customer Success, you will lead a team dedicated to delivering ... Professional Experience: Minimum of 10+ years in management roles, within education, services or ...
Director of Customer Technology Solutions
Riverside, CA · On-site
$171 - $219/hr
Overview The opportunity As Director of Customer Technology & Worksite Solutions, you'll lead Quinn ... Senior management experience with cross-functional teams * Deep knowledge of telematics, grade ...
Director of Customer Technology Solutions
Riverside, CA · On-site
$171 - $219/hr
Overview The opportunity As Director of Customer Technology & Worksite Solutions, you'll lead Quinn ... Senior management experience with cross-functional teams * Deep knowledge of telematics, grade ...
WI · On-site
$117 - $123.28/hr
Job Title Director III - Director of Customer Service Posting Information Posting 0111-24 | Opening ... Six (6) years of progressively responsible experience in a business, administrative, or program ...
WI · On-site
$117 - $123.28/hr
Job Title Director III - Director of Customer Service Posting Information Posting 0111-24 | Opening ... Six (6) years of progressively responsible experience in a business, administrative, or program ...
Director, Customer Experience
Brighton, MA · On-site
$130K - $150K/yr
Director, Customer Experience Job Type: Full-time Location: Hybrid - 4 days per week in Brighton ... Translate all voice-of-customer data, complaint trends, and satisfaction results into prioritized ...
Director, Customer Experience
Brighton, MA · On-site
$130K - $150K/yr
Director, Customer Experience Job Type: Full-time Location: Hybrid - 4 days per week in Brighton ... Translate all voice-of-customer data, complaint trends, and satisfaction results into prioritized ...
Director of Customer Operations (Onsite)
Eugene, OR · On-site
$110K - $130K/yr
Position Overview The Director of Customer Operations will lead and optimize iHomefinder's customer ... The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle ...
Director of Customer Operations (Onsite)
Eugene, OR · On-site
$110K - $130K/yr
Position Overview The Director of Customer Operations will lead and optimize iHomefinder's customer ... The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle ...
Direct, Channel, and Data-as-a-Service. Reporting to the Chief Sales Officer, this leader is ... Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of ...
Direct, Channel, and Data-as-a-Service. Reporting to the Chief Sales Officer, this leader is ... Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of ...
Direct, Channel, and Data-as-a-Service. Reporting to the Chief Sales Officer, this leader is ... Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of ...
Direct, Channel, and Data-as-a-Service. Reporting to the Chief Sales Officer, this leader is ... Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of ...
Director of Customer Success Operations
Santa Clara, CA · On-site
$150K - $190K/yr
... user experience, and automated data engineering pipelines. Our solutions are used by leading ... Why This Role Matters The Director of Customer Success is responsible for building, scaling, and ...
Director of Customer Success Operations
Santa Clara, CA · On-site
$150K - $190K/yr
... user experience, and automated data engineering pipelines. Our solutions are used by leading ... Why This Role Matters The Director of Customer Success is responsible for building, scaling, and ...
Director of Customer Marketing & Community
New York, NY · On-site
$180K - $200K/yr
When SENTA converts 64% of referrals into appointments without adding headcount, Michigan ... Experience building customer advocacy, customer marketing, executive engagement, community, or ...
Director of Customer Marketing & Community
New York, NY · On-site
$180K - $200K/yr
When SENTA converts 64% of referrals into appointments without adding headcount, Michigan ... Experience building customer advocacy, customer marketing, executive engagement, community, or ...
About the Role The Director of Customer Success - North America is responsible for leading and ... Proven experience leading Customer Success teams within a SaaS, subscription, or product-led ...
About the Role The Director of Customer Success - North America is responsible for leading and ... Proven experience leading Customer Success teams within a SaaS, subscription, or product-led ...
Director Of Customer Experience information
See salary details
$39K - $53.3K
6% of jobs
$53.3K - $67.6K
2% of jobs
$67.6K - $82K
4% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$82K - $96.3K
14% of jobs
$96.3K - $110.6K
16% of jobs
The median wage is $122K / yr.
$110.6K - $124.9K
10% of jobs
$124.9K - $139.2K
18% of jobs
$144.3K is the 75th percentile. Wages above this are outliers.
$139.2K - $153.5K
15% of jobs
$153.5K - $167.9K
6% of jobs
$167.9K - $182.2K
4% of jobs
$182.2K - $196.5K
5% of jobs
$39K
$123.3K
$196.5K
How much do director of customer experience jobs pay per year?
What does a director of customer experience do?
What does a director of customer experience make?
What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?
What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

Chick-fil-A rating
6.3
Based on 7,596 frontline employees who took The Breakroom Quiz
16th of 106 rated fast food restaurants
Job description
Director of Customer Experience
A Role That Matters: Join Our Chick-fil-A Team in Appleton, WIThis isn't just a job description-it's an invitation to a purpose-driven leadership role. At our Chick-fil-A in Appleton, we relentlessly pursue excellence as we serve our guests and each other. Our vision is to be united in our common goal of having a positive impact on people and developing leaders. We operate with an uncompromising commitment to Integrity, Excellence, Stewardship, Accountability, and Servant Leadership. As the Director of Customer Experience, you are a key member of the Executive Leadership Team. You will champion our vision by ensuring operational excellence, high-volume throughput, and community impact are felt in every interaction.
Position OverviewThe Director of Customer Experience is a responsible for leading the team to provide a clean and safe environment, top-tier food quality, and fast, accurate service. You will strategically grow sales and community presence while delivering a consistently remarkable guest experience. This role is for a servant leader who is passionate about both high-stakes operational results and the personal growth of their team members.
Key Responsibilities1. Leadership
- Strategic Planning: Partner with the Owner/Operator to develop and execute an annual business plan, defining key goals for sales, quality, and guest experience.
- Team Development: Participate in weekly meetings with the Operator and Director Team to align on strategies, discuss progress, and foster personal and professional growth.
- Culture: Embody our mission, vision and values, serving as a role model for the entire team and teaching the Winning Hearts Strategy ( "Core 4" (Eye contact, Smile, Friendly tone, "My Pleasure")).
2. Talent
- Recruitment & Mentorship: Recruit and onboard coordinators for the Customer Experience and Brand Growth teams.
- Accountability: Hold the team accountable for responsibilities (e.g., catering execution, food safety, CEM follow-up) by setting clear deadlines and providing appropriate rewards or consequences. We operate with a High Relationship/High Results mindset.
- Evaluations & Growth: Conduct quarterly performance evaluations and ensure Individual Development Plans are created for all emerging leaders.
3. Quality and Throughput
- Operational Excellence Mindset: Maintain a consistent daily presence in both the Front and Back of House. Work alongside the team during peak hours to assist and build unity.
- Food Quality: Ensure food meets standards for appearance, taste, and presentation.
Measured: 95% on QIV Visit.
- Food and Restaurant Safety: Cultivate a best-in-class food safety culture.
Measured: Score of 1 or 2 on every quarterly SAFE Visit.
- Customer Throughput: Drive a quick, but not rushed, speed of service to maintain one of the highest volume throughputs in the country.
Measured: Speed of service <3:30 for each daypart.
- Monitored: Transaction counts by service channel per hour.
- Production Throughput: Maintain efficient, fast-paced kitchen operations to meet Chick-fil-A standards.
Measured: CEM Order Accuracy 98%.
4. Sales & Brand Growth
- Catering: Proactively develop and execute a catering strategy. Build relationships with local businesses, schools, and organizations.
Measured: Achieve 12%+ Year-over-Year (YoY) growth in catering sales.
- Community Engagement: Oversee and strategize for donation requests and coordinate participation in community events. Serve as the primary brand ambassador in Appleton.
- Brand & Social Media: Oversee and provide unity and vision for the restaurant's social media presence with engaging content that reflects our values.
- Hospitality and Service Standards (Winning Hearts Every Day): Analyze guest feedback to ensure we deliver attentive and courteous service. Organize in-restaurant events following the annual calendar.
Measured: 84% Attentive and Courteous CEM score.
- Product Knowledge: Stay current on all rollouts, LTOs, and promotional items, supporting leaders in their implementation.
5. Operational Excellence & Financial Stewardship
- Cost Control: Support Shift Leaders in making sound decisions regarding labor control.
- Stewardship: Ensure catering profitability by monitoring food cost gaps, reducing waste, and training the team on LEAN production principles.
- Facility Care: Ensure the proper stewardship of all facilities and equipment through training and communication.
- Proven leadership experience in sales, marketing, or high-volume food service management.
- Strong ability to manage, motivate, and mentor a diverse team.
- Excellent communication, interpersonal, and public speaking skills.
- Highly organized with a meticulous attention to detail.
- A clear alignment with Chick-fil-A's purpose and the Appleton mission to relentlessly pursue excellence.
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Education:{"credentialcategory":"high school","@type":"EducationalOccupationalCredential"}Employment Type: FULL_TIMEWhat Chick-fil-A employees say
Pay
Benefits
Hours and flexibility
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About Chick-fil-A
Sourced by ZipRecruiter
Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.
Industry
Restaurants, food services and drinking places and traveler accommodation
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US