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Director Of Customer Experience Jobs (NOW HIRING)

Foot Levelers

DIRECTOR OF CUSTOMER EXPERIENCE

Roanoke, VA · On-site

$100K - $150K/yr

Director Of Customer Experience Hot Job Foot Levelers Ltd - Roanoke, VA 24012 Salary Range $100,000.00 - $150,000.00 Salary/year Position Type Full Time Job Shift Day Category Customer Service ...

New

Dutch

Director of Customer Experience

Oakland, CA · Remote

$150K - $180K/yr

The Role We're looking for a Director of Customer Experience to own the full member journey -- from the moment someone signs up to the ongoing relationship we build with them over years of pet care.

New

Parafin

Head of Customer Experience

San Francisco, CA · Remote

About the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer experience function. This is a full-time exempt leadership position, based onsite at our ...

Stord-Warehous

Head of Customer Experience

Atlanta, GA · On-site

$250 - $400/hr

You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ... Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at ...

Stord

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ... Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at ...

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... Proven experience in building or transforming centralized customer service organizations in a ...

Grupo Bimbo

Director of Customer Excellence

Irving, TX · On-site

$151K - $211K/yr

Experience presenting to Executive Level staff. Preferred qualifications: * 7+ years of experience in program/project management, chief of staff roles, customer operations, or transformation/PMO ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Experience scaling customer-facing teams and processes in a high-growth company * Strong ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Experience using data to track customer health, engagement, and retention * Comfort working in ...

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

About the Role We are seeking a strategic Vice President of Customer Experience to lead and scale ... Highly visible leadership role with direct impact on customer experience, retention, and company ...

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Director Of Customer Experience information

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How much do director of customer experience jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director of customer experience in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.
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Director Of Customer Experience jobs near you
Infographic showing various Director Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director of Customer Experience

Midwest Heritage

West Des Moines, IA • On-site

Other

Posted 17 days ago

Job description

Additional Considerations (if any):
At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Job Title: Director of Customer Experience
Department: Banking
FLSA: Salary
General Function: The Director of Customer Experience is accountable for defining, delivering, and continuously improving consistent, high-quality customer experience across all departments. This role serves as the enterprise owner of customer service strategy, service standards, and execution. This leader partners closely with managers to ensure customer interactions align with organizational values, regulatory requirements, and business goals while driving measurable improvements in customer satisfaction, loyalty, and retention.
Core Competencies
  • Customer-centric mindset with strong business acumen
  • Data-driven decision making
  • Coaching and people development
  • Change leadership and continuous improvement
  • Clear, confident communicator
Reporting Relations:
Accountable and Reports to: VP, Human Resources
Positions that Report to you: None
Primary Duties and Responsibilities:
  • Establish and own the enterprise-wide branch customer experience strategy, including service standards, behavioral expectations, and service recovery protocols.
  • Define what "great service" looks like at every customer touchpoint, from greeting to problem resolution.
  • Ensure consistency of customer experience across all departments.
  • Provide leadership, coaching, and direction to all employees.
  • Partner with managers to reinforce service expectations, accountability, and performance improvement.
  • Identify service gaps and work with managers to hold employees accountable.
  • Partner with Human Resources to design and deploy customer service training, onboarding, and ongoing development programs.
  • Ensure teams have the tools, knowledge, and confidence to deliver a high-quality customer experience.
  • Reinforce service behaviors through coaching, observation, and feedback loops
  • Own customer feedback channels (surveys, complaints, compliments, trends).
  • Analyze customer experience data and translate insights into actionable improvements.
  • Establish and monitor key performance indicators (e.g., customer satisfaction, service recovery effectiveness, complaint trends).
Secondary Duties and Responsibilities:
  • Other duties as assigned
Knowledge, Skills, Abilities, and Worker Characteristics:
  • Commitment to the Midwest Heritage mission and willingness to promote the values of the organization.
  • Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
  • Proficient computer skills. Microsoft Office preferred (Outlook, Power Point, Excel and Word.)
  • Good verbal and written communication skills.
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
  • Strong detail orientation including the ability to review forms for accuracy and completeness.
Education and Experience:
  • Bachelor's degree preferred.
  • 7+ years of progressive leadership experience in customer experience, retail banking, service operations, or a related field.
  • Demonstrated success leading service teams across multiple locations.
  • Strong understanding of retail banking operations and customer expectations.
  • Proven ability to influence without direct authority and partner cross-functionally.
Physical Requirements:
  • This position is classified sedentary/light and requires the ability to sit for long periods of time.
  • Visual requirements include: ability to see detail at near range with or without correction.
  • Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.
Working Conditions:
  • The duties of this position are normally performed in a general office setting. This is a fast-paced work environment.
  • Frequent travel to all locations.
  • There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job:
PC with Microsoft Office programs.
Contacts:
This position works with Midwest Heritage employees, bank customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank insurance/financial information at all times.

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