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Director Of Customer Experience Jobs (NOW HIRING)

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Shape the Customer Experience. Live Where Others Vacation.Are you a transformational leader who is ... Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations ...

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Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement ...

CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

As the Director of Customer Success , you will own the vision, strategy, and execution of our ... Experience: 8+ years of experience in leadership roles within Customer Success, Management ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

Workiva, Inc.

VP of Customer Experience

Ames, IA · On-site

$135K - $173K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

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How much do director of customer experience jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director of customer experience in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, lead teams, and utilize tools like customer feedback platforms to improve overall satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.
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Director Of Customer Experience jobs near you
Infographic showing various Director Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director of Customer Experience

ALIYA of Homewood

Homewood, IL • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Director of Customer Experience

ALIYA of Homewood is seeking a dedicated and compassionate Director of Customer Experience to join our team. As a key member of our facility, you will be responsible for planning, implementing, and delivering exceptional customer service to our residents and their families. If you possess a strong track record of providing outstanding customer experiences, excellent communication skills, and a passion for delivering high-quality care, we encourage you to apply.

Responsibilities

  • Assist in planning, developing, organizing, and evaluating the facility's customer service programs and activities

  • Meet and greet new residents, observing their attendance, mood, behavior, and degree of involvement to evaluate facility customer service and resident satisfaction

  • Support all departments, including Dietary, Laundry, Housekeeping, Activities, and Social Services, to ensure the daily needs of residents are met

  • Provide customer service that meets the needs of residents and families within the scope of services the facility can provide

  • Participate in community planning related to the interests of facility customer service and the needs of residents and families

  • Assume the authority, responsibility, and accountability of Concierge

  • Coordinate customer service initiatives with other departments as necessary

  • Participate in facility surveys (inspections) conducted by authorized government agencies as needed

  • High school diploma or equivalent required

  • Ability to read, write, speak, and understand the English language

Benefits

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Flexible Spending Account (FSA)

  • Company-Paid Life Insurance

  • Critical Illness Insurance

  • Short-Term Disability Insurance

  • Accident Insurance

  • Hospital Indemnity Insurance

  • 401(k) Retirement Savings Plan

  • On-Demand Pay Option

  • Paid Time Off (PTO)

  • Tuition Reimbursement Program

Job Type: Full-time

Location: ALIYA of Homewood | Homewood, IL

If you are a motivated and caring individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join the team at ALIYA of Homewood and help create a welcoming, supportive environment for our residents, families, and staff.