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Director Of Customer Experience Jobs (NOW HIRING)

Director of Customer Experience

Manhattan, NY ยท On-site

$180 - $260/hr

  • Medical

  • Dental

  • Vision

  • PTO

The Opportunity We're looking for a seasoned Director of Customer Experience -- an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

Director of Customer Experience

New York, NY ยท On-site

  • Medical

  • Dental

  • Vision

  • PTO

The Opportunity We're looking for a seasoned Director of Customer Experience - an experienced operator who owns the full client experience end-to-end, from product quality through support and ...

Director of Customer Experience

Manhattan, NY ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Director of Customer Experience to lead and elevate our remote customer operations. This role sits at the intersection of technology, clinical empathy, and operational excellence. We are looking for ...

Head of Customer Experience

San Francisco, CA ยท Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer experience function. This is a full-time exempt leadership position, based onsite at our ...

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

You will lead a high-impact organization of Directors and Managers, fostering a culture of radical ... Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at ...

Director of Customer Service

Reno, NV ยท On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... Proven experience in building or transforming centralized customer service organizations in a ...

Head of Customer Experience

Watertown, MA ยท On-site

$125K - $180K/yr

... direct impact on the physical economy. The Role We're looking for a leader to own the entire ... You'll lead the team of Forward Deployed Engineers who are the primary partners for our customer ...

Director of Customer Operations

Miami, FL ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Director Of Customer Operations The Director of Customer Operations will be the strategic partner to the CCO, global Customer (Account Management, Lifecycle Services & Support) teams and the Customer ...

Director of Customer Operations

Miami, FL ยท On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Director of Customer Operations page is loaded## Director of Customer Operationslocations: Miami Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101924**Job Context**The ...

Director of Customer Success

Austin, TX ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Simplify the real estate closing experience for all parties Vision : Provide a secure and efficient ... About the Role Closinglock is looking for a Director of Customer Success to lead and scale our post ...

The Director brings a private equity mindset, balancing customer experience excellence with operational rigor, disciplined metrics, and scalable execution. A core focus of this role is aligning the ...

Director of Customer Success

Denver, CO ยท On-site

$233K - $274K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their ... Director levels within customer organizations. * Drive customer success strategy: Develop and ...

Director of Customer Success

Plano, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success owns the global post-sale customer relationship across our full ... Team: You will lead a multi-team organization of experienced Customer Success/Experience ...

After 12 years of building trust with marina operators and boaters, we have achieved something rare ... HubSpot experience is a plus. * Plus: support or customer marketing background, experience under a ...

Have 6-10 years of experience owning customer education, learning or academy functions inside SaaS, AI, consumer internet or fintech companies - with at least one stint where you stood the function ...

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How much do director of customer experience jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director of customer experience in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.
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Infographic showing various Director Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director of Customer Experience

Sauce, Inc.

Manhattan, NY โ€ข On-site

$180 - $260/hr

Other

Medical, Dental, Vision, PTO

Re-posted 4 days ago


Job description

About Us

Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end.

Weโ€™re a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insightโ€”not guessworkโ€”to guide decisions. When challenges come up (and they do), we solve them together.

The Opportunity

We're looking for a seasoned Director of Customer Experience โ€” an experienced operator who owns the full client experience end-to-end, from product quality through support and retention, and who works hand-in-hand with Product and Sales to shape what we build and how we sell it.

This is a leadership role reporting directly to the CEO, based in our NYC office (3x+/week in-person). You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a strategic and tactical role in equal measure โ€” you set the vision, and you're also in the weeds building the tools that make it real. You'll oversee the entire customer experience journey from onboarding to success and support departments.

Success means a client experience so strong that retention, health scores, and product quality all move together โ€” and Sauce becomes the obvious platform restaurants can't imagine running without.

What Youโ€™ll OwnTeam & Customer Outcomes
  • Own team-level retention, health scores, and overall client experience across CS and support teams.
  • Lead and develop the unified CX function as the primary people manager โ€” including directly managing regional managers.
  • Build the customer health scoring system and the full view of client data that feeds it.
  • Ensure every customer's experience โ€” product, support, and success โ€” feels seamless and consistent.
  • Define the voice of Sauce for the customers and their customers
Build + Do (Strategic + Tactical)
  • Personally engage on high-stakes accounts, escalations, and after-hours crisis moments when senior presence is needed.
  • Build regional playbooks and manage the regional structure as we expand into new markets.
  • Model urgency, ownership, and outcome-driven problem-solving in a high-pressure environment.
Product Partnership
  • Work directly alongside Product (partnering closely with our Product Lead) to qualify features before they reach clients.
  • Bring the full picture of client data and feedback into product planning and release cycles.
  • Deeply understand our product in the food delivery domain โ€” you're not just relaying feedback, you're evaluating product decisions yourself.
AI & Automation (Hands-On)
  • Build your own dashboards, systems, and automations โ€” a true "ops co-pilot" for the function โ€” without relying on R&D resources.
  • Prototype, deploy, and iterate yourself.
Cross-Functional Collaboration
  • Partner closely with Sales (with our Sales Lead) to align client expectations from the first sales conversation through the full customer lifecycle.
  • Partner with Product on qualification, feedback loops, and release readiness.
  • Keep communication open across functions so teams move in sync, even under pressure.
What Success Looks LikeFirst 90 Days
  • Develop a full picture of the current CX landscape โ€” CS, Support, health scores, and client data.
  • Build strong working relationships with Product and Sales leadership.
  • Ship at least one self-built dashboard or automation that gives the org better visibility into client health.
First Year
  • Build out a strong regional management structure with clear ownership and accountability.
  • Establish a health-score-driven retention engine that ties client data directly to product and sales decisions.
  • Become the trusted internal voice of the client โ€” shaping what gets built and how it's sold.
  • Prove the CX function as a strategic driver of growth, not just a service function.
What You BringMust-Have
  • 6โ€“10 years in Customer Success, Customer Experience, or Support leadership, with 4โ€“6 years leading teams including regional or other managers.
  • Experience with SMB customers in a high-pressure, fast-moving operational environment โ€” restaurant, food delivery, or food tech strongly preferred; other high-pressure industries acceptable. SaaS-only backgrounds without operational intensity are not a fit for this role.
  • Proven experience building customer health scoring systems and working with full client data sets.
  • Direct experience partnering with Product โ€” qualifying features, shaping releases, understanding a product deeply enough to evaluate it.
  • Strategic and tactical in equal measure โ€” sets vision and executes handsโ€‘on.
  • Data-driven โ€” every initiative measured and guided by numbers.
  • Self-sufficient builder โ€” builds your own dashboards, automations, and regional playbooks without relying on engineering resources.
  • Genuine comfort with after-hours, high-stakes operational demands.
  • Handsโ€‘on AI builder โ€” personally built and shipped automations, not just sponsored them.
  • Strong SQL skills โ€” you write and run your own queries.
  • Track record of scaling a customer function's output without scaling headcount linearly - you solve for leverage, not just more people
Ideal
  • Experience managing regional managers or a multi-region structure.
  • Background at a startup with genuine operational intensity โ€” think Toast, or similar fastโ€‘paced restaurant/foodโ€‘tech operators.
  • Deep familiarity with the food delivery product landscape.
Why Sauce

Youโ€™ll shape not just how we support clients, but what we build for them and how we sell to them โ€” a rare crossโ€‘functional mandate with direct CEO access.

If you want to own the entire client experience, build your own tools, and thrive in a highโ€‘urgency environment where process and speed both matter, this role will feel energizing.

What We Offer
  • Strong & Competitive Compensation Package, Including Equity
  • Companyโ€‘Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off Policy
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