ZipRecruiter

Log In

1

Manager Of Customer Care Jobs (NOW HIRING)

Coast

Manager of Customer Success

Draper, UT · On-site +1

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

Elanco

Inbound Customer Care, Manager

Indianapolis, IN · Hybrid

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose ... Inbound Customer Care, Manager The Inbound Customer Care Manager is a pivotal leadership role for ...

The Savings Bank

Manager, Customer Care

Lancaster, OH · On-site

The Customer Care Manager is expected to provide ongoing managerial, technical and motivational ... Knowledge, Skills, and Abilities • Knowledge of call center operations • Knowledge of banking ...

M/I Homes

Customer Care Manager

Nashville, TN · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

Covista

Customer Care Manager

Minneapolis, MN · On-site

$60K - $63K/yr

Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other teams to ensure great service ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Partner with HR on hiring, onboarding, performance management, and employee relations matters. * Build a culture of accountability, quality, and continuous improvement across Customer Care and Help ...

Ashley

Customer Care Manager

Fredericksburg, VA

Career advancement opportunities within a growing company Position Summary The Customer Care ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

Qcells

Sr. Manager, Customer Care

Santa Clara, CA · On-site

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

Qcells

Sr. Manager, Customer Care

Irvine, CA · On-site

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

next page

Showing results 1-20

All JobsOf Customer Care JobsManager Of Customer Care Jobs

Manager Of Customer Care information

See salary details

$24.5K

$58K

$101K

How much do manager of customer care jobs pay per year?

As of Jul 26, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like Certified Customer Service Manager (CCSM).

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer care operations.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a Manager of Customer Care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a Manager of Customer Care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What does a customer care manager do?

A customer care manager oversees a company's customer service team, ensuring customer inquiries and issues are addressed effectively. They develop policies, monitor service quality, and use tools like CRM software to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Manager of Customer Care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer care strategy and team. In some organizations, the Chief Customer Officer (CCO) is the top executive focused on customer experience and satisfaction.
More about Manager Of Customer Care jobs
What cities are hiring for Manager Of Customer Care jobs? Cities with the most Manager Of Customer Care job openings:
What are the most commonly searched types of Of Customer Care jobs? The most popular types of Of Customer Care jobs are:
What states have the most Manager Of Customer Care jobs? States with the most job openings for Manager Of Customer Care jobs include:
What job categories do people searching Manager Of Customer Care jobs look for? The top searched job categories for Manager Of Customer Care jobs are:
Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Director of Customer Care & Support

NextLink

Hudson Oaks, TX • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Please attach a resume to your application

Pay:$75,000.00 - $85,000.00 per year

Overview

Nextlink is seeking a Director of Customer Care & Support to lead and scale our customer experience organization. This role owns both strategy and execution across all customer-facing support functions, including Tier 1 Support, Senior Technical Support (STS), Billing/Retention, Quality Assurance (QA), and Training.

This leader will be responsible for building a high-performing organization, driving customer satisfaction, and ensuring operational excellence across all touchpoints. The ideal candidate brings a strong balance of strategic leadership, workforce planning, and hands-on operational execution.

What You'll Own

Leadership & Strategy

  • Set the vision and direction for the entire Customer Care organization
  • Lead and develop leaders across Support, QA, Billing, and Training
  • Align department strategy with company goals, ensuring scalability and consistency

Operations & Performance

  • Own and drive KPIs across all support channels (phone, chat, email)
  • Ensure SLAs and service standards are consistently exceeded
  • Partner with IT, Sales, Field Ops, and NOC to improve the end-to-end customer experience
  • Identify and implement process improvements that drive efficiency and customer satisfaction

Training & Development

  • Oversee onboarding and ongoing training programs
  • Build clear career paths and leadership pipelines
  • Creating a culture of accountability, coaching, and continuous improvement

Quality Assurance

  • Lead QA strategy to ensure high-quality, consistent customer interactions
  • Use insights and data to coach teams and improve performance at scale

Compliance & Risk

  • Ensure compliance with PCI, CPNI, SOX, and other regulatory standards
  • Proactively updating policies and processes as requirements evolve

Financial & Resource Management

  • Manage department budget, forecasting staffing, and operational needs
  • Identify cost efficiencies without compromising service quality

What We're Looking For

  • 7-10+ years of leadership experience in contact center, customer care, or support operations
  • Strong background in technical support, help desk, or ISP/telecom environments preferred
  • Proven success managing multi-functional teams (Support, QA, Training, Billing)
  • Deep understanding of KPIs, workforce management, and contact center operations
  • Experience with CRM systems, QA tools, and workforce platforms
  • Knowledge of ITIL frameworks and support best practices is a plus
  • Strong financial and workforce planning experience
  • Proven ability to build, scale, and retain high-performing teams

Key Traits for Success

  • Strategic thinker who can execute and deliver results
  • Strong leadership presence with the ability to influence at all levels
  • Data-driven and highly analytical
  • Excellent communicator (written and verbal)
  • Calm under pressure, adaptable, and solutions-focused
  • Hands-on leader who drives accountability and ownership

Role Details

  • Full-time, exempt
  • Based in Hudson Oaks, TX
  • Occasional travel required

Why This Role Matters

This role will directly shape the future of Customer Care at Nextlink-driving performance, improving customer experience, and building the leadership foundation needed for continued growth.

Equal Opportunity

Nextlink is an Equal Opportunity Employer and maintains a drug-free workplace.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Experience:

  • Call center management: 7 years (Required)
  • IT customer support: 7 years (Required)
  • KPIs/metrics: 3 years (Preferred)

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Apply