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Manager Of Customer Care Jobs (NOW HIRING)

Union Wireless

Director of Customer Care

Fort Bridger, WY · On-site

$131K - $154K/yr

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique ...

Trafera LLC

Manager of Customer Experience

Saint Paul, MN · On-site

$95K - $120K/yr

The Manager of Customer Experience manages the Customer Experience team, driving customer satisfaction, operational performance, and cross-functional collaboration. This role is accountable for ...

iManage

Senior Manager of Customer Success (APAC)

Senior Manager Of Customer Success (Apac) This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local ...

Danaher

Manager, Customer Care

Deer Park, IL · On-site

Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind ... The Manager, Customer Care is responsible for leading a high-performing Customer Care team and end ...

Home Comfort

Customer Care Manager

Des Plaines, IL

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs)

M/I Homes

Customer Care Manager

Austin, TX · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

Kennedy Services

Customer Care

Chicago, IL · On-site

$20/hr

Customer Care Location: Chicago, IL 60604 Salary Range: $20.00 The Customer Care Representative ... Creating detailed records of customer interactions, transactions, comments, and complaints in SAP ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and ... Position Summary The Customer Care Manager leads a team of Customer Service Representatives in ...

Qcells

Sr. Manager, Customer Care

Irvine, CA · On-site

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

Modaxo, Inc.

Director, Customer Care

El Paso, TX · On-site

Partner with HR on hiring, onboarding, performance management, and employee relations matters. * Build a culture of accountability, quality, and continuous improvement across Customer Care and Help ...

Canine Cabana LLC

Customer Care Supervisor

Riverview, FL · On-site

$17 - $18/hr

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

Mason Companies

Customer Care Specialist

$19/hr

Customer Care Specialist As a Customer Care Specialist, you will be the core of our customer care ... manager. * Escalation Handling: Take charge of customer inquiries that have been escalated from ...

mason

Customer Care Specialist

Chippewa Falls, WI · On-site

$19/hr

As a Customer Care Specialist, you will be the core of our customer care operations. Your primary ... manager. * Escalation Handling: Take charge of customer inquiries that have been escalated from ...

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How much do manager of customer care jobs pay per year?

As of Aug 24, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Division Manager of Customer Care

PulteGroup, Inc.

Medina, OH • On-site

Full-time

Re-posted 18 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
JOB SUMMARY
The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division. Administers quality control/process improvement programs and processes.
This position requires onsite attendance 5 days per week in the Medina, Ohio area.
PRIMARY RESPONSIBILITIES
  • Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation.
  • Develops training, mentoring, evaluation and incentive programs for Customer Care team.
  • Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs.
  • Reviews architectural plans and actual construction methodologies for identified construction defects.
  • Creates and implements quality control programs.
  • Lead and develop initiatives to retain and develop talent.
  • Responsible for recruiting, interviewing and selecting new hires.
  • Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team.
  • Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected.
  • Coach and develop team managers.
  • Managed Budget/overhead & makes improvements as needed.
  • Responsible for division customer care metrics.

MANAGEMENT RESPONSIBILITIES (IF APPLICABLE)
LEVEL: MENTOR / COACH / FEEDBACK
  • Delegates work according to work requirements
  • Supervises Customer Care Department
  • Full business partner authority

SCOPE
(decision making, size of organization, budgetary, etc.)
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: Yes
  • Direct Reports: Yes
  • Indirect Reports: Yes
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions - heat, rain, cold, etc.

REQUIRED EDUCATION
  • Minimum High School Diploma or equivalent
  • Bachelor's Degree Preferred
  • Valid Driver's License because driving is an essential function of this position.

REQUIRED EXPERIENCE
  • Experience leading and developing various levels of leaders
  • Minimum of 2-4 years of management experience
  • Strong written/oral communication and interpersonal skills
  • Strong customer orientation and ability to adapt/respond to different personality types
  • Strong emphasis on quality of service and follow-up
  • Problem-solving, analytical and decision-making skills
  • Excellent communication and listening skills
  • Basic computer skills
  • Strong time management skills- the ability to operate at a high level on multiple projects in a fluid, changing environment

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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