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Manager Of Customer Care Jobs (NOW HIRING)

R1

Manager of Customer Partner

$65K - $116K/yr

The Customer Partner Manager, Revenue Cycle Management (RCM), serves as the primary client ... for healthcare provider partners, ensuring strong engagement, service delivery alignment, and ...

BizIQ

Manager of Customer Success

EXPERIENCE AND EDUCATION * 2+ years of experience managing and building high-performing customer success teams. * 5+ years of account and client management experience with a strong record of ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

Recruit, coach, empower and direct a team of Customer Success Managers to continue their career growth and retention * Invest in the team through weekly check-ins, quarterly career feedback check-ins ...

Elkay Manufacturing

Customer Care Manager

Erie, PA

Customer Care Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values ... Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace ...

Raymond West

Customer Care Manager

Phoenix, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

M/I Homes

Customer Care Manager

Austin, TX

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

BrightStar Care

Customer Care Manager

Knoxville, TN · On-site

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to ... of the daily operations. This position will have the ability for growth within the company and for ...

Verisk Analytics

Director, Customer Care

Lehi, UT · On-site

You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement ...

Pulte Group

Customer Care Manager II

Carmel, IN

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Oversee daily operations of 10-15 Customer Care Coordinators to ensure productivity and policy adherence. Provide coaching and performance feedback in partnership with the Customer Care Manager.

Canine Cabana LLC

Customer Care Supervisor

Brandon, FL · On-site

$17 - $18/hr

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

GHP Management

CUSTOMER CARE SPECIALIST

Los Angeles, CA · On-site

$21 - $22/hr

Customer Care Manager and/or Community Manager ESSENTIAL JOB DUTIES: Customer Service: * Act as first level of contact for all resident inquiries, service requests and concerns. * Create a sense of ...

Mason Companies

Customer Care Specialist

$19/hr

Customer Care Specialist As a Customer Care Specialist, you will be the core of our customer care ... manager. * Escalation Handling: Take charge of customer inquiries that have been escalated from ...

M/I Homes

Customer Care Manager

Arlington Heights, IL · On-site

$23.85 - $47.25/hr

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and ...

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Manager Of Customer Care information

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$58K

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How much do manager of customer care jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Partner

R1

Remote

$65K - $116K/yr

Full-time

Posted 25 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

133rd of 150 rated financial services

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Customer Partner Manager, Revenue Cycle Management (RCM), serves as the primary client relationship leader for healthcare provider partners, ensuring strong engagement, service delivery alignment, and sustained client satisfaction. This role partners closely with internal teams to understand client needs, address concerns, monitor performance trends, and translate data-driven insights into actionable strategies that support retention, operational excellence, and revenue cycle improvement. The ideal candidate brings proven client relationship management experience, strong RCM knowledge, executive-level communication skills, and the ability to identify trends, risks, and opportunities that drive measurable outcomes.

Here's What You Can Expect

  • Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates.
  • Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans.
  • Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance.
  • Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation.
  • Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team.
  • Perform additional duties and responsibilities as assigned.

Qualifications:

  • Bachelor's - Equivalent experience will be considered in lieu of a degree
  • Minimum of 5 years of experience, including at least 3 years in a management role.
For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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