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Manager Of Customer Care Jobs (NOW HIRING)

AxisCare

Manager of Customer Success

Waco, TX · Remote

Salary: - Manager of Customer Success Reports To: Director of Customer Success Department: Customer ... Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

Farmgirl Flowers

Customer Care Manager

Gig Harbor, WA · On-site

$82K/yr

Head of Operations Location: Onsite in Gig Harbor, WA (No remote or hybrid, no exceptions so please ... About the Role As the Customer Care Manager, you'll lead our Customer Care team while remaining one ...

Modular Medical Inc

Customer Care Manager

San Diego, CA · On-site

$90K - $120K/yr

Roughly three out of four adults who take insulin have never used a pump. Not because the ... The Role As our Customer Care Manager, you own what happens when a Pivot user needs help -- the ...

New

Sbdinc

Customer Care Manager

Walnut, CA · On-site

$86K - $139K/yr

Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to ... People with a sense of purpose and integrity. People with a relentless pursuit of excellence.

New

Raymond West

Customer Care Manager

Phoenix, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

Lovehoney Group

Customer Care Manager

Atlanta, GA · On-site

$48K - $56K/yr

We are currently looking for a Customer Care Manager who will be integral to driving high-level ... Lead implementation of improvements to enhance both team productivity and customer experience.

Restoration Solutions

Be Seen First

Customer Care Manager

Fort Worth, TX · On-site

$62K/yr

Customer Care Manager Restoration Solutions · On-Site · $55,000 - $70,000 Why this role exists We are a growing restoration company and our business has outpaced the management structure supporting ...

M/I Homes

Customer Care Manager

Nashville, TN · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

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How much do manager of customer care jobs pay per year?

As of Aug 3, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like Certified Customer Service Manager (CCSM).

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer care operations.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a Manager of Customer Care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a Manager of Customer Care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What does a customer care manager do?

A customer care manager oversees a company's customer service team, ensuring customer inquiries and issues are addressed effectively. They develop policies, monitor service quality, and use tools like CRM software to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Manager of Customer Care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer care strategy and team. In some organizations, the Chief Customer Officer (CCO) is the top executive focused on customer experience and satisfaction.
More about Manager Of Customer Care jobs
What cities are hiring for Manager Of Customer Care jobs? Cities with the most Manager Of Customer Care job openings:
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Division Manager of Customer Care

PulteGroup, Inc.

Medina, OH • On-site

Full-time

Re-posted 27 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
JOB SUMMARY
The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division. Administers quality control/process improvement programs and processes.
This position requires onsite attendance 5 days per week in the Medina, Ohio area.
PRIMARY RESPONSIBILITIES
  • Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation.
  • Develops training, mentoring, evaluation and incentive programs for Customer Care team.
  • Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs.
  • Reviews architectural plans and actual construction methodologies for identified construction defects.
  • Creates and implements quality control programs.
  • Lead and develop initiatives to retain and develop talent.
  • Responsible for recruiting, interviewing and selecting new hires.
  • Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team.
  • Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected.
  • Coach and develop team managers.
  • Managed Budget/overhead & makes improvements as needed.
  • Responsible for division customer care metrics.

MANAGEMENT RESPONSIBILITIES (IF APPLICABLE)
LEVEL: MENTOR / COACH / FEEDBACK
  • Delegates work according to work requirements
  • Supervises Customer Care Department
  • Full business partner authority

SCOPE
(decision making, size of organization, budgetary, etc.)
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: Yes
  • Direct Reports: Yes
  • Indirect Reports: Yes
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions - heat, rain, cold, etc.

REQUIRED EDUCATION
  • Minimum High School Diploma or equivalent
  • Bachelor's Degree Preferred
  • Valid Driver's License because driving is an essential function of this position.

REQUIRED EXPERIENCE
  • Experience leading and developing various levels of leaders
  • Minimum of 2-4 years of management experience
  • Strong written/oral communication and interpersonal skills
  • Strong customer orientation and ability to adapt/respond to different personality types
  • Strong emphasis on quality of service and follow-up
  • Problem-solving, analytical and decision-making skills
  • Excellent communication and listening skills
  • Basic computer skills
  • Strong time management skills- the ability to operate at a high level on multiple projects in a fluid, changing environment

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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