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Manager Of Customer Care Jobs (NOW HIRING)

iManage

Senior Manager of Customer Success (APAC)

Senior Manager Of Customer Success (Apac) This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local ...

AAON, Inc.

Customer Care Project Manager

Tulsa, OK · On-site

$74K - $95K/yr

The Customer Care Project Manager is responsible for leading and coordinating cross-functional ... Serve as the primary point of contact for assigned initiatives, ensuring alignment across ...

M/I Homes

Customer Care Manager

Austin, TX · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

Qcells

Sr. Manager, Customer Care

San Francisco, CA

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

GHP Management

CUSTOMER CARE SPECIALIST

Ontario, CA · On-site

$19 - $22/hr

Customer Care Manager and/or Community Manager ESSENTIAL JOB DUTIES: * Act as first level of contact for all resident inquiries, service requests and concerns. * Create a sense of community and an ...

Canine Cabana LLC

Customer Care Supervisor

Brandon, FL

$17 - $18/hr

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

Global Channel Management, Inc.

Customer Care

Peru, IN · On-site

$20/hr

Our account managers and recruiters have over a decade of experience in various verticals. GCM ... customer service experience. Inter-personal skills are also essential in order to maintain the ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

... a healthcare context Data-Driven Performance Management * Define, track, and improve core CX ... Manager of Patient Experience to close the loop on customer feedback and drive operational ...

CPJ Recruitment

CUSTOMER CARE ASSISTANT

Manhattan, NY · On-site

$925 - $1.2K/wk

About the job CUSTOMER CARE ASSISTANT REMOTE CUSTOMER CARE ASSISTANT JOBS!!! (PAYING $925-$1200 WEEKLY) We need a large number of Customer Care Assistants who can type fast with speed, attend clients ...

M/I Homes

Customer Care Manager

Arlington Heights, IL · On-site

$23.85 - $47.25/hr

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and ...

Carbel LLC

Customer Care Consultant

Miami, FL · On-site

$19 - $23.50/hr

The primary objective of this role is to deliver a top-notch customer experience by providing ... Manage multiple customer interactions simultaneously, maintaining accuracy and attention to detail.

Lennar

Customer Care Area Manager

Schaumburg, IL

$65K - $120K/yr

Customer Care Area Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities ...

Keystone RV

Customer Care Specialist

Goshen, IN · On-site

$15 - $19.75/hr

... of RV systems or technical troubleshooting. This role will assist customers and dealers with ... Document customer interactions and solutions in the CRM system * Guide customers through product ...

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Manager Of Customer Care information

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How much do manager of customer care jobs pay per year?

As of Aug 14, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Experience and Risk

Arctic Slope Native Association

Barrow, AK • On-site

$93K - $103K/yr

Full-time

Re-posted 15 days ago

Job description

Description
Brief Summary:
Under general supervision, evaluates, develops, improves and maintains the quality of care, clinical safety, and customer service for Samuel Simmonds Memorial Hospital (SSMH).
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions
  • Works with division and organizational leadership in determining overall program direction, developing program goals, priorities and training and allocating staff and financial resources.
  • Evaluates the quality and effectiveness of health care administration, analyzing appropriate internal and external data and information to identify opportunities for improving service and the clinical environment. Implements best practices in clinical safety, risk management, customer satisfaction and concern management.
  • Identifies problems and issues related to quality and patient safety; researches solutions; proposes course of action to resolve problems; benchmarks effectiveness of quality; risk management, and customer service programs.
  • Establishes customer standards. Develops and ensures data collection, organization, and presentation mechanisms. Completes rounding on patients and staff.
  • Develops standardized formats for quality improvement and reporting tools. Instructs staff on clinical safety, quality care, and customer service process and procedures. Contributes to clinical management education and professional development of staff, students and colleagues.
  • Complete and oversee investigations of risk assessment as well as patient concerns in clinical areas. Provide follow-up on investigations with clinicians and customers.
  • Develops goals and priorities, and assigns tasks and projects. Develops staff skills and training plans. Provides leadership, direction and guidance in quality care, clinical safety, and customer service.
  • Develops and coordinates various committees and workgroups related to quality, risk management, and customer service.
  • Provides training and instruction to hospital staff on evidenced-based best practices.
  • Performs other duties as assigned or required.

Education & Experience
  • A Bachelor's degree in a discipline relevant to health care, customer service, or risk management is required. Progressively responsible professional/exempt related to work experience, education, or training may be substituted on a year-for-year basis for college education.
  • Five (5) years of customer service or risk management experience. Related work experience, education, or training may be substituted for experience.
  • Experience working in a health care environment is required.

Arctic Slope Native Association, Ltd.: Exercises its rights in Native Hire Preference, Contracting/Subcontracting and Employment Practices applicable by law Is committed to maintaining a drug free, smoke free workplace.

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