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Manager Of Customer Care Jobs (NOW HIRING)

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Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

$130K - $150K/yr

Recruit, coach, empower and direct a team of Customer Success Managers to continue their career growth and retention * Invest in the team through weekly check-ins, quarterly career feedback check-ins ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

Recruit, coach, empower and direct a team of Customer Success Managers to continue their career growth and retention * Invest in the team through weekly check-ins, quarterly career feedback check-ins ...

ATR

Customer Care Manager

Los Angeles, CA · On-site

$80K - $112K/hr

Customer Care Reports to: VP of Customer Experience Compensation: up to $112,320 What We're Looking For: The Customer Care Call Center Workforce Manager is responsible for optimizing workforce ...

Amplifon

Customer Care Manager

Cedar Brook, NJ · Hybrid

More than 20,000 professionals in a network of 9,500 points of sale are present in 26 countries ... We are seeking an experienced Customer Care Manager with a strong track record of leading and ...

Savings Bank

Manager, Customer Care

Lancaster, OH

The Customer Care Manager is expected to provide ongoing managerial, technical and motivational ... Knowledge, Skills, and Abilities Knowledge of call center operations Knowledge of banking ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

M/I Homes

Customer Care Manager

Nashville, TN · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other teams to ensure great service ...

Covista

Customer Care Manager

Lisle, IL · On-site

$60K - $63K/yr

Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other teams to ensure great service ...

PulteGroup, Inc.

Customer Care Manager II

Dublin, OH · On-site

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Partner with HR on hiring, onboarding, performance management, and employee relations matters. * Build a culture of accountability, quality, and continuous improvement across Customer Care and Help ...

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How much do manager of customer care jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like Certified Customer Service Manager (CCSM).

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer care operations.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a Manager of Customer Care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a Manager of Customer Care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What does a customer care manager do?

A customer care manager oversees a company's customer service team, ensuring customer inquiries and issues are addressed effectively. They develop policies, monitor service quality, and use tools like CRM software to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Manager of Customer Care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer care strategy and team. In some organizations, the Chief Customer Officer (CCO) is the top executive focused on customer experience and satisfaction.
More about Manager Of Customer Care jobs
What cities are hiring for Manager Of Customer Care jobs? Cities with the most Manager Of Customer Care job openings:
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Manager of Customer Success

Manager of Customer Success

Steer

OR • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About the Role
As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 45min

3. Case Study Assessment - 45min

4. Cross-Functional Interview - 30min

  Problem Solving Exercise - 60min

*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Apply