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Manager Of Customer Care Jobs (NOW HIRING)

Arketa

Director of Customer Care

Director of Customer Care Arketa is seeking a Director of Customer Care to lead the support ... Lead change management in planning and facilitating organization-wide improvement to the partner ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

GHP Management

CUSTOMER CARE SPECIALIST

Los Angeles, CA · On-site

$21 - $22/hr

Customer Care Manager and/or Community Manager ESSENTIAL JOB DUTIES: Customer Service: * Act as first level of contact for all resident inquiries, service requests and concerns. * Create a sense of ...

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...

Mason Companies

Customer Care Specialist

$19/hr

Customer Care Specialist As a Customer Care Specialist, you will be the core of our customer care ... manager. * Escalation Handling: Take charge of customer inquiries that have been escalated from ...

New

M/I Homes

Customer Care Manager

Arlington Heights, IL · On-site

$23.85 - $47.25/hr

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and ...

US Expediters, LLC

Customer Care Representative

Stafford, TX · On-site

$14 - $19/hr

Senior Manager - Customer Care Manager Classification: Non-Exempt Position Summary The Customer Care CPAP Guide is a key part of the customer care team, responsible for guiding customers to the right ...

Jacuzzi Group

Customer Care Specialist

Phoenix, AZ · On-site

$20/hr

Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful ... Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist Customer Care Specialist is a ...

Jacuzzi Group

Customer Care Specialist

Portland, OR · On-site

$23/hr

Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful ... Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist Customer Care Specialist is a ...

Victaulic

Customer Care Account Representative

Easton, PA · On-site

$15.25 - $20.75/hr

Customer Care Account Representative/Senior LOCATION: Customer Care, Commerce Park REPORTS TO ... Coordination of project delivery requirements utilizing project management and basic expediting ...

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How much do manager of customer care jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Director of Customer Care

Union Wireless

Mountain View, WY

$131K - $154K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Lead Exceptional Service. Shape the Customer Experience. Live Where Others Vacation.

Are you a transformational leader who is passionate about customer experience, sales excellence, and building high-performing teams? Do you want the opportunity to make a meaningful impact in an organization where your decisions shape strategy, culture, and growth?

Union Wireless is seeking a Director of Customer Care to lead our customer-facing operations, including retail sales, business sales, operator services, and customer support. This is a unique executive leadership opportunity to drive customer satisfaction, revenue growth, and service excellence across our organization while enjoying an unmatched quality of life in beautiful southwest Wyoming. Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including:

Range: $131,703.00 - $154,743.00 annually, depending on qualifications and experience.

Union Wireless offers a competitive salary and benefits package designed to support your health, financial security, and work-life balance, including Medical, Dental, and Vision Insurance, 401(k) Retirement Plan, Employee Stock Ownership Plan (ESOP), Life Insurance, Flexible Spending Account (FSA), Paid Time Off.

Why Union Wireless?

At Union Wireless, we're more than a telecommunications provider. We're a company deeply connected to the communities we serve. As our Director of Customer Care, you'll have a direct influence on company performance, customer experience strategy, employee development, and future service offerings.

You'll work alongside a collaborative leadership team while guiding the customer care vision for a company known for innovation, personalized service, and strong community relationships.

Why Mountain View, Wyoming?

Imagine leaving rush-hour traffic behind and replacing it with open skies, mountain views, and unlimited outdoor adventure.

Located in the heart of southwest Wyoming, Mountain View offers:

  • Easy access to the Uinta Mountains, Flaming Gorge Reservoir, and some of the West's most spectacular recreation areas
  • World-class fishing, hiking, hunting, camping, boating, snowmobiling, and skiing
  • A family-friendly community with excellent schools and a strong sense of belonging
  • Affordable living and a slower pace that allows you to enjoy life outside of work
  • Short commutes and more time to spend doing what matters most
  • Safe neighborhoods and a welcoming small-town atmosphere

Mountain View offers a lifestyle that's difficult to find elsewhere.

Position Summary

The Director of Customer Care provides strategic leadership for retail sales, business sales, operator services, and customer support operations. This role is responsible for developing and executing customer care and sales strategies that drive revenue growth, improve customer satisfaction, and strengthen Union Wireless's market position.

The Director collaborates across departments to ensure customer needs, market demands, and service opportunities are incorporated into operational planning, product development, and organizational strategy.

Leadership Responsibilities

The Director of Customer Care leads a team of supervisors and customer-facing employees throughout Union Wireless's service footprint. This position is responsible for the overall direction, coordination, and performance of customer care operations.

Preferred Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • 7+ years of progressive leadership experience in customer service, sales, retail operations, telecommunications, or a related industry
  • Demonstrated success leading multi-location teams and developing leaders
  • Strong business acumen with experience in strategic planning, budgeting, forecasting, and performance management
  • Experience analyzing customer, sales, and operational data to drive decision-making
  • Excellent communication, coaching, and relationship-building skills
  • Proven ability to inspire teams and achieve organizational goals

At Union Wireless, you'll find more than a job. You'll find an opportunity to lead a talented team, influence company strategy, and help shape the customer experience for thousands of customers across our region.

Apply today and discover what makes Union Wireless and Mountain View, Wyoming, an extraordinary place to build your future.

Apply