ZipRecruiter

Log In

1

Manager Of Customer Care Jobs (NOW HIRING)

Charlotte's Web

Customer Care Manager

Louisville, CO · On-site

$85K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement.

Comcast

Customer Care Manager -- Service

Laurel, MD

$71K - $107K/yr

  • PTO

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who ... Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and ...

Verisk

Director, Customer Care

Lehi, UT · On-site

  • Medical

  • Retirement

  • PTO

You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement ...

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and ... Position Summary The Customer Care Manager leads a team of Customer Service Representatives in ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage resolution of complex customer issues to deliver a seamless and high-quality customer ... Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all ...

Graco

Customer Care Manager

Rogers, MN · Hybrid

  • Medical

  • Dental

  • Retirement

Graco is part of your daily life. The Manager, Customer Care Product Solutions will oversee and optimize our after-sale support operations for customers, distributors, and OEMs. This role will play a ...

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...

PDI (NY)

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and ...

Michaels Stores

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage THP case work daily as the primary or secondary point of contact. * Demonstrate ownership ... Create Customer Care cases generated from third-party survey platforms. * Provide eCommerce support ...

New

US Expediters, LLC

Customer Care Representative

Stafford, TX · On-site

$14 - $19/hr

Senior Manager - Customer Care Manager Classification: Non-Exempt Position Summary The Customer Care CPAP Guide is a key part of the customer care team, responsible for guiding customers to the right ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... a healthcare context Data-Driven Performance Management * Define, track, and improve core CX ... Manager of Patient Experience to close the loop on customer feedback and drive operational ...

M/I Homes

Customer Care Manager

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and ...

Jacuzzi Group

Customer Care Specialist

Phoenix, AZ · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful ... Jacuzzi Bath Remodel is currently hiring a Customer Care Specialist Customer Care Specialist is a ...

Sauce

Director of Customer Experience

Mundelein, IL

We care deeply about delivering value for customers, improving a little bit every day, and using ... You'll unify Customer Success and Support into a single CX function, build and manage regional ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsManager Of Customer Care Jobs

Manager Of Customer Care information

See salary details

$24.5K

$58K

$101K

How much do manager of customer care jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

More about Manager Of Customer Care jobs

What cities are hiring for Manager Of Customer Care jobs?

Cities with the most Manager Of Customer Care job openings:

What are the most commonly searched types of Of Customer Care jobs?

The most popular types of Of Customer Care jobs are:

What states have the most Manager Of Customer Care jobs?

States with the most job openings for Manager Of Customer Care jobs include:

What job categories do people searching Manager Of Customer Care jobs look for?

The top searched job categories for Manager Of Customer Care jobs are:

Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Hitachi - Senior Manager of Customer Technology & Digital Support

Reputable Recruiting, LLC

Newnan, GA • On-site

$120 - $160/hr

Other

Posted yesterday

New

Job description

Reporting into the VP of Customer Care, this leader will provide excellent customer care for systems and processes offered to dealers and customers. The customer care functions have responsibility for subscriptions and programs that are offered in the Customer Care channel. These subscriptions such as central telematics programs and customer subscription services for IT or Telematics. Provide support to dealers and customers through the management of the technical support central customer care center and service operations, assuring a smooth efficient workflow within all sections of the department as well as other departments, other functions of HCMA, HCM, and key suppliers or partners.

RESPONSIBILITIES
  • Manager technical support subscription services including Consite and API telematics programs.
  • Manage programs such as Extended Warranty and PM programs.
  • Manage team supporting program as defined.
  • Escalate serious customer issues to appropriate departments.
  • Make decision for customer complaints relating to responsible services and systems.
  • Make and maintain a budget for Central Customer Care support department.
  • Promote the utilization of Generative AI for Customer Care area.
  • Manage service agreements with dealers and subscription & services system agreement, including Connect, Consite, and Telematics API.
KEY KPI's
  • PL for Subscription Services
  • Customer satisfaction survey's (to be instituted within one year of start date)
  • Extended warranty sales and profit
EDUCATION & EXPERIENCE
  • 10+ years practical working experience in after sales support or management related activities.
  • The ability to analyze data obtained from machinery and other sources.
  • Knowledgeable market perspective.
  • Team Player, positive attitude and disposition.
  • Customer Service, forward thinking.
  • Analytical, process oriented, and excellent root cause analytics experience.
  • Detail oriented, effective communication.
  • Proficient in Microsoft Office and Suite products.
  • Good generative AI utilization.
#J-18808-Ljbffr

Apply