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Manager Of Customer Care Jobs (NOW HIRING)

Steer

Manager of Customer Success

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

Recruit, coach, empower and direct a team of Customer Success Managers to continue their career growth and retention * Invest in the team through weekly check-ins, quarterly career feedback check-ins ...

Suno

Senior Manager of Customer Experience

New York, NY · On-site

$150K - $210K/yr

As Sr. Manager of Customer Experience at Suno, you'll own our customer support function end-to-end: setting and managing SLAs, running a lean P&L, and ensuring every user who needs help gets a high ...

Farmgirl Flowers

Customer Care Manager

Gig Harbor, WA · On-site

$82K/yr

Head of Operations Location: Onsite in Gig Harbor, WA (No remote or hybrid, no exceptions so please ... About the Role As the Customer Care Manager, you'll lead our Customer Care team while remaining one ...

3M HEALTHCARE

Customer Care Manager

Manhattan, NY · On-site

David Yurman is seeking a Customer Care Manager to oversee the daily operations of the call center, lead a team of service and service-to-sales professionals, and ensure exceptional customer ...

New

The Savings Bank

Manager, Customer Care

Lancaster, OH · On-site

The Customer Care Manager is expected to provide ongoing managerial, technical and motivational ... Knowledge, Skills, and Abilities • Knowledge of call center operations • Knowledge of banking ...

Raymond West

Customer Care Manager

Tucson, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

Restoration Solutions

Be Seen First

Customer Care Manager

Fort Worth, TX · On-site

$62K/yr

Customer Care Manager Restoration Solutions · On-Site · $55,000 - $70,000 Why this role exists We are a growing restoration company and our business has outpaced the management structure supporting ...

Qcells

Sr. Manager, Customer Care

Irvine, CA

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

Qcells

Sr. Manager, Customer Care

San Francisco, CA · On-site

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

Lever Organic

Customer Care Supervisor

Portland, OR

$60K - $70K/yr

Oversee daily operations of 10-15 Customer Care Coordinators to ensure productivity and policy adherence. Provide coaching and performance feedback in partnership with the Customer Care Manager.

Leslie's

Customer Care Manager

Clarksburg, MD · On-site

$60K - $70K/yr

With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a ... The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery ...

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Manager Of Customer Care information

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How much do manager of customer care jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Service

Fusco Personnel, Inc.

Albany, NY

$84K - $104K/yr

Full-time

Posted 15 days ago

Job description

Manager of Customer Service
Our client is seeking a Manager of Customer Service to lead the development and execution of a best-in-class customer experience (CX) strategy. This is an exciting opportunity for a collaborative leader who is passionate about improving the customer journey through data driven decision-making, process improvement, and cross-functional partnership.
In this role, you'll design and oversee a comprehensive customer experience program, analyze customer feedback and performance metrics, lead customer service initiatives, and partner with operations, planning, communications, IT, and other departments to enhance service quality and customer satisfaction. You'll also oversee customer feedback processes, implement service standards, drive continuous improvement initiatives, and help shape the future of the customer experience.
Qualifications:
  • Bachelor’s degree in business, marketing, communications, public administration, or related field (Master's preferred)
  • 7–10+ years of progressive experience in customer experience, customer service, transportation, or public-facing operations
  • Experience developing or managing customer journey/CX programs
  • Strong analytical, leadership, and project management skills
  • Experience with CRM systems, customer feedback tools, and performance reporting
  • Excellent communication and cross-functional collaboration skills
Salary: $84,123–$104,700 + Outstanding Benefits
If you're a strategic customer experience leader looking to make a meaningful impact, we'd love to hear from you. Apply today!
Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.
Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.
Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer