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Manager Of Customer Care Jobs (NOW HIRING)

AxisCare

Manager of Customer Success

Waco, TX · On-site

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success ... Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care ...

Steer

Manager of Customer Success

Boston, MA · Remote

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our ...

Steer

Manager of Customer Success

Akron, OH · Remote

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

The Savings Bank

Manager, Customer Care

Lancaster, OH · On-site

The Customer Care Manager is expected to provide ongoing managerial, technical and motivational ... Knowledge, Skills, and Abilities • Knowledge of call center operations • Knowledge of banking ...

Raymond West

Customer Care Manager

Kent, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

M/I Homes

Customer Care Manager

Nashville, TN · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... Support the development and execution of service management processes that improve customer ...

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other teams to ensure great service ...

Empire Merchants Metro

Customer Care Manager

Brooklyn, NY · On-site

$75K - $85K/yr

Supervising daily activities of Customer Care Representatives * Interacting with all departments ... Managing phone traffic - i.e. wait times, calls in queue * Assisting with training in all aspects ...

PulteGroup, Inc.

Customer Care Manager II

Carmel, IN · On-site

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

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How much do manager of customer care jobs pay per year?

As of Aug 1, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like Certified Customer Service Manager (CCSM).

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer care operations.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a Manager of Customer Care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a Manager of Customer Care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What does a customer care manager do?

A customer care manager oversees a company's customer service team, ensuring customer inquiries and issues are addressed effectively. They develop policies, monitor service quality, and use tools like CRM software to improve customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Manager of Customer Care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer care strategy and team. In some organizations, the Chief Customer Officer (CCO) is the top executive focused on customer experience and satisfaction.
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Success

AxisCare

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Job Description - Manager of Customer Success
Reports To: Director of Customer Success
Department: Customer Success
Location: Remote
Position Type: Full-Time
Position Summary
AxisCare is a dynamic and innovative home care software company dedicated to delivering exceptional solutions and services to our clients. We pride ourselves on fostering a people-first culture rooted in excellence, empathy, and a growth mindset. As we continue to scale, we are seeking a collaborative and results-driven Manager of Customer Success to help elevate our customer success organization and support our growing customer base.
TheManager of CustomerSuccessplays a critical leadership role in supporting the execution of our customer success strategy.Reporting to the Director of Customer Success, this roleoperatesas a player-coach, balancingleading a teamwith direct ownership of a strategic book of business.
This individual will manage their own portfolio of customers while also serving as an escalation point and mentor for the broader Customer Success team. The ideal candidate thrives in a fast-paced SaaS environment, enjoys developing people, and excels at driving outcomes through both strategy and hands-onexecution.
Key Responsibilities
Team Leadership & Enablement
  • Support the Director of Customer Success in managing, coaching, and developing Customer Success Managers (CSMs).
  • Serve as a primary escalation point for team members,assistingwith complex customer challenges, at-risk accounts, and executive-level concerns.
  • Provideday-to-day guidance, mentorship, and best-practice reinforcement to ensure consistency and quality across customer engagements.
  • Assistwith onboarding, training, and ongoing enablement of Customer Success team members.
  • Help drive performance management,goal-setting, and accountability across the team.

Customer Strategy & Execution
  • Manage and grow a defined book of business,maintainingdirect responsibility for customer health, retention, and expansion.
  • Build andmaintainstrong relationships with customer stakeholders, including executive decision-makers within assigned accounts.
  • Partner with the Director to execute customer success strategies focused on retention, expansion, loyalty, and advocacy.
  • Proactivelyidentifyrisks and growth opportunities within assigned accounts and across the broader customer portfolio.
  • Review customer feedback, trends, and feature requests, and collaborate with Product to help inform prioritization.

Operational Excellence & Insights
  • Analyze customer health, engagement, retention, and revenue metrics toidentifyrisks and growth opportunities.Helpteamdeliver QBRs.
  • Help refine customer success processes, playbooks, and best practices to drive scalability and consistency.
  • Prepare reports, insights, and updates on customer success performance for leadership and cross-functional partnersandmeasuringagainstKPIs.
  • Share team wins, learnings, and challenges with internal stakeholders to promote alignment and transparency.

Cross-Functional Collaboration
  • Collaborate closely with Sales, Marketing, Product, Support, and Implementation teams to ensure a seamless customer journey.
  • Assistin aligning customer success initiatives with company-wide goals and priorities.

What We're Looking For (Minimum Qualifications)
  • Bachelor's degree or equivalent experience in business, marketing, ora relatedfield.
  • 2+ years of experience in Customer Success, Account Management, or a related SaaS role.
  • 3+ years of experience in apeopleleadershiprole.
  • Demonstrated success managingan enterprisecustomer book of business with measurable retention and growth outcomes.
  • Strong communication, presentation, and interpersonal skills with the ability to engage stakeholders at all levels.
  • Excellent analytical and problem-solving skills; comfort working with data to inform decisions.
  • Experience working cross-functionally in a fast-paced, growth-oriented environment.
  • Strategic mindset paired with a hands-on, execution-focused approach.

Working Conditions
  • Manual dexterity required to use desktop computer and peripherals.
  • Utilization of software and email to perform job functions.

Compensation and Benefits
  • Competitive salary and comprehensive benefits package.
  • Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
  • 401K with competitive company matching.
  • Personal time off, sick leave, and holidays.
  • Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

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