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Manager Of Customer Care Jobs (NOW HIRING)

EliseAI

Manager of Customer Success | Housing

New York, NY · On-site

$192K - $212K/yr

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. ... Lead and develop a high-performing team of CSMs through coaching, training, performance management ...

McGraw Hill LLC.

Team Manager of Customer Success

CO · On-site

$90K - $125K/yr

We're looking for a Team Manager, Customer Success to lead a team of Customer Success Representatives that support thousands of professors and hundreds of thousands of students at higher ed ...

Stanley Black & Decker

Customer Care Manager

Walnut, CA · On-site

$86K - $139K/yr

Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to ... People with a sense of purpose and integrity. People with a relentless pursuit of excellence.

Halma plc

Customer Care Manager

Houston, TX · On-site

The Customer Care Manager (CCM) will lead TSI's customer service and sales support functions ... Ensure timely resolution of inquiries, complaints, and product-related issues * Deliver consistent ...

M/I Homes

Customer Care Manager

Austin, TX · On-site

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $70K/yr

Supervise and manage a team of customer service professionals. * Create customer service strategies that can be implemented, measured, and tracked. * Work with other teams to ensure great service ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

Manage resolution of complex customer issues to deliver a seamless and high-quality customer ... Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all ...

Canine Cabana LLC

Customer Care Supervisor

Brandon, FL · On-site

$17 - $18/hr

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... Utilize systems and technology to complete account management tasks * Recognize sales opportunity ...

M/I Homes

Customer Care Manager

Arlington Heights, IL · On-site

$23.85 - $47.25/hr

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and ...

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Manager Of Customer Care information

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How much do manager of customer care jobs pay per year?

As of Aug 24, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Success | Housing

EliseAI

New York, NY • On-site

$192K - $212K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
  • Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place.
  • Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
You will work cross-functionally with key stakeholders across the business to retain revenue within our customer base. You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite.
Key Responsibilities
  • Lead and develop a high-performing team of CSMs through coaching, training, performance management, and structured professional development
  • Own customer outcomes across the lifecycle, including onboarding, product adoption, retention, and overall account health
  • Drive measurable customer impact, ensuring clients understand and can articulate the ROI of EliseAI within their organizations
  • Identify and mitigate churn risk by building and executing scalable playbooks informed by data and customer insights
  • Partner with Sales to drive growth, contributing to account strategy, expansion planning, and upsell opportunities
  • Run a weekly metrics review, using performance data to diagnose gaps and implement improvements across the team
  • Collaborate cross-functionally with Product and Engineering to drive adoption of new features and elevate client feedback into roadmap discussions
  • Build and scale onboarding and enablement programs for new CSM hires to support rapid team growth
  • Partner with Marketing (content/design) to develop client education programs, including webinars, training materials, and stakeholder enablement resources
  • Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.
Requirements
  • Experience building a customer success organization in a high growth environment, ideally at a B2B SaaS startup
  • 3+ years experience managing a customer success team
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Skilled in navigating cross-functional relationships within a high-growth SaaS environment
  • Excellent written and verbal communication skills
  • Strong sense of ownership and eagerness to build and define the customer success function
  • Ability to communicate candid, constructive feedback with your team
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Willingness to work in person at our office 4-5 days a week

Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend to cover part of your expenses so you can focus on what matters
  • A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range
The salary range for this role is $170,000-$190,0000 ($192,500-$212,500 OTE) EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role is eligible for commission based compensation.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com

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