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Manager Of Customer Care Jobs (NOW HIRING)

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service ... Manage department staffing plans and resource allocation. * Prepare and present performance reports ...

BizIQ

Manager of Customer Success

EXPERIENCE AND EDUCATION * 2+ years of experience managing and building high-performing customer success teams. * 5+ years of account and client management experience with a strong record of ...

Suno

Senior Manager of Customer Experience

New York, NY · On-site

$150K - $210K/yr

As Sr. Manager of Customer Experience at Suno, you'll own our customer support function end-to-end: setting and managing SLAs, running a lean P&L, and ensuring every user who needs help gets a high ...

Charlotte's Web, Inc.

Customer Care Manager

Louisville, CO · On-site

$85K - $92K/yr

The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement.

Raymond West

Customer Care Manager

Phoenix, AZ · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and ... Position Summary The Customer Care Manager leads a team of Customer Service Representatives in ...

PulteGroup, Inc.

Customer Care Manager II

Carmel, IN · On-site

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

Pulte Group

Customer Care Manager II

Carmel, IN · On-site

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

Qcells

Sr. Manager, Customer Care

Santa Clara, CA · On-site

$120K - $150K/yr

This position will be based out of our San Francisco, Irvine or Santa Clara offices. RESPONSIBILITIES * Work closely with the QSS Director and Customer Care Manager to lead and scale a team of ...

Canine Cabana LLC

Customer Care Supervisor

Riverview, FL · On-site

$17 - $18/hr

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

Quilt Software

Customer Care Specialist

Provo, UT · On-site

$19 - $21/hr

Customer Care Specialist We are pleased to extend this offer of employment for the position of ... of customer accounts. This includes managing account status, supporting collections efforts for ...

AAON

Customer Care Manager

Tulsa, OK · On-site

The Project Manager II serves as a key point of contact for customers and internal teams, resolving issues and communicating project status effectively. This position also supports continuous ...

Acuity Brands

Manager Customer Care

Atlanta, GA · On-site

We achieve growth through the development of innovative new products and services, including ... As a Manager, you'll take full ownership of a front-line team that serves customers across the ...

TransCore

Customer Service Manager

Auburn, MA

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

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How much do manager of customer care jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.
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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Head of Customer Care

Jacuzzi Group

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.
The Head of Customer Care is responsible for developing and executing the overall customer service strategy to deliver an exceptional customer experience. This leader is highly results-oriented, setting clear goals, driving accountability, and fostering a high-performance culture focused on continuous improvement. The role leads customer care operations, develops and coaches high-performing teams, and partners cross-functionally to improve customer satisfaction, operational efficiency, and overall business performance. Success in this role requires a strong customer-first mindset, strategic leadership, a passion for developing people, and the ability to drive measurable results while maintaining an unwavering commitment to quality, service excellence, and employee success.
Requirements
  • Develop and execute a multi-year customer care strategy that aligns with the organization's vision, growth, objectives and customer experience goals.
  • Build and maintain a customer care roadmap focused on service excellence, operational efficiency, technology adoption and continuous improvement.
  • Lead, coach, and develop supervisors, and customer care team members to foster a culture of accountability, engagement and continuous improvement.
  • Establish and monitor key performance indicators, including, Net Promoter Score, First-Call Resolution, Response Times, Service Levels and Quality performance.
  • Identify trends in customer feedback and implement process improvements to enhance customer experience.
  • Oversee daily customer care operations, ensuring timely and effective resolution of customer inquiries, complaints and escalations.
  • Partner with Sales, Production, Manufacturing, Legal and Central Services to resolve customer issues and improve business processes.
  • Develop and maintain customer service policies, procedures and best practices.
  • Manage department staffing plans and resource allocation.
  • Prepare and present performance reports and strategic recommendations for executive leadership.
  • Ensure compliance with company policies and quality standards.
  • Champion a customer-first culture throughout the organization.
  • Oversees direct employees time and attendance policies.
  • Performs other related duties as assigned.

EXPERIENCE AND QUALIFICATIONS
  • Bachelor's degree and 8-10 years of progressive customer service and or customer care leadership experience.
  • 5 years managing leaders and customer service teams
  • Leadership skills that continually motivate and drive consistent team productivity.
  • Cross functional communication skills working directly with employees and customers.
  • Dependable and goal oriented demonstrated via prompt and timely responses.
  • High level of proficiency in Microsoft Office (Word, Excel, and PowerPoint)
  • Exceptional customer service skills
  • Collaborative spirit able to solve problems under pressure.
  • Strong ability to multi-task adapting to rapid change.

Compensation is based on experience; $131,000+ and bonus potential
Benefits
  • 401(k) with matching program
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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