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Manager Of Customer Care Jobs (NOW HIRING)

BizIQ

Manager of Customer Success

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EXPERIENCE AND EDUCATION * 2+ years of experience managing and building high-performing customer success teams. * 5+ years of account and client management experience with a strong record of ...

Danaher

Manager, Customer Care

Deer Park, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind ... The Manager, Customer Care is responsible for leading a high-performing Customer Care team and ...

AAON, Inc.

Customer Care Project Manager

Tulsa, OK

$74K - $95K/yr

The Customer Care Project Manager is responsible for leading and coordinating cross-functional ... Serve as the primary point of contact for assigned initiatives, ensuring alignment across ...

Raymond West

Customer Care Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Responsible for the marketing and development of Raymond West programs as directed by management.

M/I Homes

Customer Care Manager

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

M/I Homes has been building new homes of outstanding quality and superior design for 50 years ... Scheduling and the distribution of work orders is completed by Customer Care Call Center.

BrightStar Care

Customer Care Manager

Knoxville, TN · On-site

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to ... of the daily operations. This position will have the ability for growth within the company and for ...

Verisk Analytics

Director, Customer Care

Lehi, UT · On-site

  • Medical

  • Retirement

  • PTO

You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement ...

VRC

Customer Care Supervisor

Hudson, NH · On-site

$45K - $55K/yr

General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact ...

Pulte Group

Customer Care Manager II

Carmel, IN · On-site

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to ... The Customer Care Manager II will triage warranty service requests with homeowners and manage the ...

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee daily operations of 10-15 Customer Care Coordinators to ensure productivity and policy adherence. Provide coaching and performance feedback in partnership with the Customer Care Manager.

Canine Cabana LLC

Customer Care Supervisor

Riverview, FL · On-site

$17 - $18/hr

  • Medical

  • Retirement

  • PTO

This role is responsible for delivering exceptional customer service, managing daily operations ... We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick ...

GHP Management

CUSTOMER CARE SPECIALIST

Canyon Country, CA · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Care Manager and/or Community Manager ESSENTIAL JOB DUTIES: * Act as first level of contact for all resident inquiries, service requests and concerns. * Create a sense of community and an ...

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Manager Of Customer Care information

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$58K

$101K

How much do manager of customer care jobs pay per year?

As of Aug 18, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

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Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager of Customer Success

BizIQ

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Job Type
Full-time
Description
We're looking for an experienced Manager to lead our dedicated Account Management team! In this role, you will lead a team committed to delivering exceptional service to Small and Medium-Sized Businesses in Website Design & Development, SEO, PPC, Social Media, Reputation Management, and Content Marketing. In this role, you will promote collaboration and drive results, ensuring client satisfaction and facilitating account growth.
Must reside in the U.S. for consideration
ABOUT THE COMPANY
At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.
OBJECTIVES
  • Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance.
  • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing.
  • Implement retention and growth strategies to boost client retention and find account expansion opportunities.
  • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions.
  • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery.
  • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly.

COMPETENCIES
  • Demonstrate strong leadership to manage and support a team of account managers, fostering a positive work environment.
  • Possess extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS.
  • Understand digital marketing principles and trends, offering strategic guidance across various channels.
  • Excel in building strong client relationships through effective communication and understanding client needs.
  • Analyze client performance and feedback to improve satisfaction, develop growth strategies, and identify upselling opportunities.
  • Utilize exceptional communication and analytical skills for data-driven decision-making and addressing client issues.

EXPERIENCE AND EDUCATION
  • 2+ years of experience managing and building high-performing customer success teams.
  • 5+ years of account and client management experience with a strong record of achieving retention and growth targets.
  • 5 + years experience with CRM tools, Microsoft or Google Office Suite of products.
  • Digital Marketing Experience preferred but not required
  • Bachelor's Degree in business, marketing, or a related field preferred.

COMPANY BENEFITS & PERKS
  • Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
  • Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
  • Retirement Savings: 401K
  • Parental leave: Inclusive and supportive parental leave policy
  • Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.

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