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Healthcare Customer Service Work From Home Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

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Healthcare Customer Service Work From Home information

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How much do healthcare customer service work from home jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for healthcare customer service work from home in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a healthcare customer service work from home job?

A Healthcare Customer Service Work From Home job involves assisting patients, providers, or insurance members over the phone, email, or chat. Responsibilities typically include answering inquiries about insurance benefits, billing, prescriptions, appointments, and healthcare services. Agents must provide accurate information, resolve issues, and ensure customer satisfaction while working remotely. Strong communication skills, attention to detail, and knowledge of healthcare policies are essential. This role often requires a quiet workspace, a reliable internet connection, and familiarity with medical or insurance terminology.

What are the typical daily responsibilities of a healthcare customer service work from home worker?

Daily responsibilities in a Healthcare Customer Service Work From Home role generally include answering patient inquiries, assisting with appointment scheduling, resolving billing or insurance questions, and providing information about healthcare services. You may also be tasked with updating patient records, coordinating with medical professionals, and ensuring compliance with privacy regulations like HIPAA. Most communication takes place via phone, email, or secure chat platforms, and you'll often work independently while collaborating with team members virtually. This role requires excellent organizational skills and the ability to handle sensitive situations with professionalism and compassion.

What are the key skills and qualifications needed to thrive in a healthcare customer service work from home position?

To excel in a Healthcare Customer Service Work From Home role, strong communication skills, familiarity with healthcare terminology, and a high school diploma or equivalent are essential. Proficiency with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required, and some employers may prefer HIPAA certification. Exceptional problem-solving abilities, patience, and empathy will set candidates apart when assisting patients and addressing sensitive healthcare concerns. These competencies ensure accurate, compassionate, and efficient support for patients and providers in a remote environment.

More about Healthcare Customer Service Work From Home jobs

What cities are hiring for Healthcare Customer Service Work From Home jobs?

Cities with the most Healthcare Customer Service Work From Home job openings:

What states have the most Healthcare Customer Service Work From Home jobs?

States with the most job openings for Healthcare Customer Service Work From Home jobs include:

What job categories do people searching Healthcare Customer Service Work From Home jobs look for?

The top searched job categories for Healthcare Customer Service Work From Home jobs are:

Healthcare Customer Service Work From Home jobs near you
Infographic showing various Healthcare Customer Service Work From Home job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Re-posted 2 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)