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Healthcare Customer Service Work From Home Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ... Experience in healthcare or related industry experience * Medical/Dental terminology knowledge ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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How much do healthcare customer service work from home jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for healthcare customer service work from home in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Healthcare Customer Service Work From Home position, and why are they important?

To excel in a Healthcare Customer Service Work From Home role, strong communication skills, familiarity with healthcare terminology, and a high school diploma or equivalent are essential. Proficiency with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required, and some employers may prefer HIPAA certification. Exceptional problem-solving abilities, patience, and empathy will set candidates apart when assisting patients and addressing sensitive healthcare concerns. These competencies ensure accurate, compassionate, and efficient support for patients and providers in a remote environment.

What is a Healthcare Customer Service Work From Home job?

A Healthcare Customer Service Work From Home job involves assisting patients, providers, or insurance members over the phone, email, or chat. Responsibilities typically include answering inquiries about insurance benefits, billing, prescriptions, appointments, and healthcare services. Agents must provide accurate information, resolve issues, and ensure customer satisfaction while working remotely. Strong communication skills, attention to detail, and knowledge of healthcare policies are essential. This role often requires a quiet workspace, a reliable internet connection, and familiarity with medical or insurance terminology.

What are the typical daily responsibilities of someone in a Healthcare Customer Service Work From Home position?

Daily responsibilities in a Healthcare Customer Service Work From Home role generally include answering patient inquiries, assisting with appointment scheduling, resolving billing or insurance questions, and providing information about healthcare services. You may also be tasked with updating patient records, coordinating with medical professionals, and ensuring compliance with privacy regulations like HIPAA. Most communication takes place via phone, email, or secure chat platforms, and you'll often work independently while collaborating with team members virtually. This role requires excellent organizational skills and the ability to handle sensitive situations with professionalism and compassion.

More about Healthcare Customer Service Work From Home jobs
What cities are hiring for Healthcare Customer Service Work From Home jobs? Cities with the most Healthcare Customer Service Work From Home job openings:
What states have the most Healthcare Customer Service Work From Home jobs? States with the most job openings for Healthcare Customer Service Work From Home jobs include:
What job categories do people searching Healthcare Customer Service Work From Home jobs look for? The top searched job categories for Healthcare Customer Service Work From Home jobs are:
Healthcare Customer Service Work From Home jobs near you
Infographic showing various Healthcare Customer Service Work From Home job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Healthcare Customer Service Specialist - Work from Home

Healthcare Customer Service Specialist - Work from Home

Sagility LLC

Remote

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

64th of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Healthcare Customer Service Specialist - Work from Home
Job Description:
BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.
We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.
Compensation Highlights
  • Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
  • Pay frequency: Weekly pay

Schedule Highlights
  • Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs

Responsibilities
  • Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
  • Provide accurate information about health plan benefits, eligibility, and coverage
  • Schedule, reschedule, and confirm appointments with healthcare providers
  • Process referrals, authorizations, prescription renewals, and other requests
  • Assist members or patients with claims questions, billing inquiries, and account updates
  • Review insurance or plan eligibility and update records in the system
  • Maintain accurate documentation in electronic systems, including EMR or CRM tools
  • Communicate with providers and internal teams via phone, secure messaging, or email
  • Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
  • Escalate complex issues to the appropriate team or supervisor for resolution

Qualifications
  • High School Diploma or equivalent
  • 1+ year of call center customer service experience handling high call volume
  • 1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
  • Previous job tenure of at least 6 months per role, reflecting stability and reliability
  • Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
  • Strong verbal and written communication skills
  • Ability to navigate multiple systems and maintain accuracy while handling calls
  • Comfortable working in a remote environment with a designated, private workspace
  • Demonstrated stable work history with a track record of reliability
  • Commitment to a long-term role and building a career with the organization
  • Reliable high-speed internet

Preferred Qualifications
  • Experience with appointment scheduling or benefits inquiries
  • Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
  • Experience with EPIC, Facets, or similar applications
  • Knowledge of medical and/or insurance terminology

At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.
What to Expect:
  • On-camera participation during interviews, training, team meetings, and regular check-ins.
  • Face-to-face discussions sparking collaboration and engagement
  • A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

Benefits:
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements
Diversity Statement
At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Location:
Work@Home USAUnited States of America

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