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Healthcare Customer Service Work From Home Jobs (NOW HIRING)

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Foundever

Healthcare Customer Service Associate

$16/hr

Work At Home Healthcare Customer Service Representative Job Overview As a Healthcare Customer Service Representative, you'll support a well-known benefits company by handling inbound calls related to ...

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How much do healthcare customer service work from home jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for healthcare customer service work from home in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a healthcare customer service work from home job?

A Healthcare Customer Service Work From Home job involves assisting patients, providers, or insurance members over the phone, email, or chat. Responsibilities typically include answering inquiries about insurance benefits, billing, prescriptions, appointments, and healthcare services. Agents must provide accurate information, resolve issues, and ensure customer satisfaction while working remotely. Strong communication skills, attention to detail, and knowledge of healthcare policies are essential. This role often requires a quiet workspace, a reliable internet connection, and familiarity with medical or insurance terminology.

What are the typical daily responsibilities of a healthcare customer service work from home worker?

Daily responsibilities in a Healthcare Customer Service Work From Home role generally include answering patient inquiries, assisting with appointment scheduling, resolving billing or insurance questions, and providing information about healthcare services. You may also be tasked with updating patient records, coordinating with medical professionals, and ensuring compliance with privacy regulations like HIPAA. Most communication takes place via phone, email, or secure chat platforms, and you'll often work independently while collaborating with team members virtually. This role requires excellent organizational skills and the ability to handle sensitive situations with professionalism and compassion.

What are the key skills and qualifications needed to thrive in a healthcare customer service work from home position?

To excel in a Healthcare Customer Service Work From Home role, strong communication skills, familiarity with healthcare terminology, and a high school diploma or equivalent are essential. Proficiency with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required, and some employers may prefer HIPAA certification. Exceptional problem-solving abilities, patience, and empathy will set candidates apart when assisting patients and addressing sensitive healthcare concerns. These competencies ensure accurate, compassionate, and efficient support for patients and providers in a remote environment.

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What cities are hiring for Healthcare Customer Service Work From Home jobs?

Cities with the most Healthcare Customer Service Work From Home job openings:

What states have the most Healthcare Customer Service Work From Home jobs?

States with the most job openings for Healthcare Customer Service Work From Home jobs include:

What job categories do people searching Healthcare Customer Service Work From Home jobs look for?

The top searched job categories for Healthcare Customer Service Work From Home jobs are:

Healthcare Customer Service Work From Home jobs near you
Infographic showing various Healthcare Customer Service Work From Home job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Work from Home: Customer Service Representative (Healthcare)

Sagility LLC

Concord, NC • Remote

$14 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 71 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $14.00 - $15.00/hour.
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home USAUnited States of America

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