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Healthcare Customer Service Work From Home Jobs (NOW HIRING)

Foundever

Healthcare Customer Service Associate

$16/hr

Work At Home Healthcare Customer Service Representative Job Overview As a Healthcare Customer Service Representative, you'll support a well-known benefits company by handling inbound calls related to ...

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How much do healthcare customer service work from home jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for healthcare customer service work from home in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a healthcare customer service work from home job?

A Healthcare Customer Service Work From Home job involves assisting patients, providers, or insurance members over the phone, email, or chat. Responsibilities typically include answering inquiries about insurance benefits, billing, prescriptions, appointments, and healthcare services. Agents must provide accurate information, resolve issues, and ensure customer satisfaction while working remotely. Strong communication skills, attention to detail, and knowledge of healthcare policies are essential. This role often requires a quiet workspace, a reliable internet connection, and familiarity with medical or insurance terminology.

What are the typical daily responsibilities of a healthcare customer service work from home worker?

Daily responsibilities in a Healthcare Customer Service Work From Home role generally include answering patient inquiries, assisting with appointment scheduling, resolving billing or insurance questions, and providing information about healthcare services. You may also be tasked with updating patient records, coordinating with medical professionals, and ensuring compliance with privacy regulations like HIPAA. Most communication takes place via phone, email, or secure chat platforms, and you'll often work independently while collaborating with team members virtually. This role requires excellent organizational skills and the ability to handle sensitive situations with professionalism and compassion.

What are the key skills and qualifications needed to thrive in a healthcare customer service work from home position?

To excel in a Healthcare Customer Service Work From Home role, strong communication skills, familiarity with healthcare terminology, and a high school diploma or equivalent are essential. Proficiency with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required, and some employers may prefer HIPAA certification. Exceptional problem-solving abilities, patience, and empathy will set candidates apart when assisting patients and addressing sensitive healthcare concerns. These competencies ensure accurate, compassionate, and efficient support for patients and providers in a remote environment.

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Healthcare Customer Service Work From Home jobs near you
Infographic showing various Healthcare Customer Service Work From Home job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Healthcare Customer Service Associate

Foundever

Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Work At Home Healthcare Customer Service Representative

Job Overview 

As a Healthcare Customer Service Representative, you'll support a well-known benefits company by handling inbound calls related to employee benefits enrollment. You'll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions-making a direct impact on individuals, families, and loved ones who rely on your support. 

Why You Should Join Us:
  • $16/H 
  • Enjoy weekends off during the off-peak season! This role is scheduled Monday-Friday between 8:00 AM and 8:00 PM, with occasional Saturdays during peak season (Sep-Dec) 
  • Join a supportive community focused on engagement and recognition 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training 
  • EAP and wellness program 
  • Employee discounts and referral bonuses 
  • Internal Mobility (93% of our managers are promoted from within) 
What We are Looking For:
  • 6mths experience in a Healthcare setting 
  • Must legally be able to work in the US 
  • Must be at least 18 yrs of age 
  • Highschool diploma or equivalent  
  • The flexibility to work various shifts, including evenings and weekends 
  • Must pass a background check 
Key Skills:
  • Strong verbal and written communication skills 
  • Ability to multitask and navigate between screens efficiently while assisting customer 
  • Must be comfortable with technology 
  • Strong problem-Solving, Empathy, Adaptability and Reliability 
  • Document interactions, escalate issues with empathy to enhance customer experiences. 
  • Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. 

If you live within 50 miles of one of our on-site locations, you may be considered for an on-site opportunity based on business needs. 

Home Setup Requirements:
  • A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed 
  • A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Military Partners  

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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