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Healthcare Customer Representative Jobs (NOW HIRING)

APS Medical

Healthcare Customer Service Representative

$16 - $17/hr

APS Medical Billing Call Center Representative Pay: $16 - 17 an hour Fully remote • Weekends off ... Alight personal health care advisor * Dental, vision, life insurance, 401K * Paid holidays * EAP ...

Provalus

Be Seen First

Healthcare Customer Service Representative

Tahlequah, OK · On-site

$14 - $16/hr

THE JOB Provalus is actively hiring entry-level Healthcare Insurance Customer Support Representatives to support claims processing, member inquiries, and customer service activities for health ...

New

Imagenet

Healthcare CSR - Remote

Tampa, FL · Remote

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer Service Representative to join our call center team. This role is essential in verifying insurance ...

RN Express

Healthcare Customer Services Rep

Valhalla, NY · On-site

$16.75 - $22.75/hr

... representative as appropriate. • Document in the computer system all members' issues and ... Healthcare expr & have provided 'customer service' to people, but don't have to be in a call ...

Managed Staffing

TN · On-site

$18 - $19.80/hr

... customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience

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Healthcare Customer Representative information

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$12

$18

$25

How much do healthcare customer representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for healthcare customer representative in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a healthcare customer representative?

Healthcare Customer Representatives are professionals who assist patients, healthcare providers, and insurance companies with inquiries related to healthcare services. They help resolve billing issues, explain insurance benefits, schedule appointments, and address patient concerns. Their role is critical in ensuring clear communication between patients and healthcare organizations, often serving as the primary point of contact for customer service issues. By providing accurate information and empathetic support, they contribute to a positive patient experience and help streamline administrative processes.

What are the key skills and qualifications needed to thrive as a healthcare customer representative?

To excel as a Healthcare Customer Representative, you need strong communication abilities, customer service skills, a high school diploma or equivalent, and a basic understanding of healthcare terminology. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and sometimes HIPAA certification is typically required. Active listening, problem-solving, and patience are standout soft skills for effectively addressing patient and client concerns. These competencies ensure accurate information delivery, patient satisfaction, and compliance in a regulated healthcare environment.

How does a healthcare customer representative typically collaborate with clinical staff to resolve patient issues?

Healthcare Customer Representatives often work closely with nurses, doctors, and administrative staff to address patient concerns and resolve service issues. They relay patient inquiries, coordinate appointment scheduling, and clarify billing questions by communicating with relevant departments. This collaboration ensures that patients receive accurate information and timely support, while also helping to streamline internal processes and improve overall patient satisfaction. Effective teamwork and clear communication are essential components of this role.

What is the difference between Healthcare Customer Representative vs Medical Customer Service Representative?

AspectHealthcare Customer RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-specific certificationsHigh school diploma or equivalent; certifications are optional but beneficial
Work EnvironmentHealthcare facilities, insurance companies, call centersHospitals, clinics, insurance companies, call centers
Employer & Industry UsageHealthcare providers, insurance firms, medical billing companiesMedical offices, hospitals, insurance providers
Search & Comparison IntentYesYes

Both roles involve assisting patients or clients with healthcare-related inquiries, billing, and insurance issues. Healthcare Customer Representatives typically work directly within healthcare organizations or insurance companies, focusing on patient support and billing. Medical Customer Service Representatives often work in medical offices or hospitals, handling patient questions and appointment scheduling. While their duties overlap, the main difference lies in their work environment and specific employer focus.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with healthcare management software is often preferred. Some employers may require certification in healthcare customer service or related areas.

Is remote healthcare customer representative a stressful job?

A remote healthcare customer representative role can be stressful due to handling patient inquiries, insurance issues, and medical information, often under time constraints. Strong communication skills, patience, and familiarity with healthcare systems can help manage the workload and reduce stress levels.
More about Healthcare Customer Representative jobs

What states have the most Healthcare Customer Representative jobs?

States with the most job openings for Healthcare Customer Representative jobs include:

What are popular job titles related to Healthcare Customer Representative jobs?

For Healthcare Customer Representative jobs, the most frequently searched job titles are:

Healthcare Customer Representative jobs near you
Infographic showing various Healthcare Customer Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Healthcare Customer Service Representatives

Pittsburgh, PA • On-site

PeopleShare Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about PeopleShare Incexternal

$17.45 - $19/hr

Other

Re-posted 5 days ago

Job description

Now Hiring Healthcare Customer Service Representatives in Robinson Township, PA (15275).
Healthcare Customer Service Representative Job Details:
Schedule: Multiple shifts available between 8AM-8PM Monday-Friday
Pay Rate: $17.45-$19/hour
Healthcare Customer Service Representative Job Description:

  • Handle inbound and outbound calls with patients, doctors, and pharmacies to support care access and reimbursement.
  • Live document updates to patient files.
  • Escalate issues when needed and coordinate with internal teams to resolve problems.
Healthcare Customer Service Representative Job Requirements:
  • High School Diploma or equivalent
  • 1+ years for inbound/outbound call experience
  • Previous experience in Health Care, Social Work, or Nursing preferred

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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