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Healthcare Customer Service Jobs (NOW HIRING)

RN Express

Healthcare Customer Services Rep

Valhalla, NY · On-site

$16.75 - $22.75/hr

With that being said we need to make sure 100% that they are comfortable working in this type of environment. • Will consider candidates w/ Healthcare expr & have provided 'customer service' to ...

Managed Staffing

TN · On-site

$18 - $19.80/hr

... retail, customer service environment, hospitality industry, military experience) Computer ... healthcare experience

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Healthcare Customer Service information

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How much do healthcare customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Healthcare Customer Service Representative?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What Are Healthcare Customer Service Jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare processes, and a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and sometimes HIPAA certification are typically required. Empathy, patience, and problem-solving abilities help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring patient satisfaction, accuracy in information handling, and maintaining compliance in a sensitive, fast-paced environment.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare customer service representatives often encounter challenges such as handling sensitive patient information, addressing urgent concerns, and managing high call volumes. To manage these effectively, representatives must be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills to ensure clear and accurate information exchange. Most employers provide ongoing training, support from supervisors, and access to knowledge bases, which help representatives stay informed and confident in resolving issues promptly while maintaining patient confidentiality.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Healthcare Customer Service Contractor

Healthcare Customer Service Contractor

Addison Group

Oklahoma City, OK • On-site

$17 - $19/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Job Title: Healthcare Customer Service Contractor

Location: Oklahoma City, OK

Industry: Healthcare Services

Pay: $17.00 - $19.00/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a healthcare organization dedicated to improving patient outcomes and member experiences. They are seeking a Healthcare Customer Service Contractor to provide exceptional support to members and healthcare providers while assisting with outreach and engagement initiatives.

Job Description:

The Healthcare Customer Service Contractor will serve as a key point of contact for members and providers, delivering excellent customer service, answering questions, and supporting healthcare outreach efforts. This role requires strong communication skills, attention to detail, and the ability to manage information accurately across multiple systems.

Key Responsibilities:

  • Conduct outbound and inbound calls with members and healthcare providers regarding healthcare programs and services.
  • Provide education and guidance related to healthcare initiatives, preventive care, and quality programs.
  • Respond to inquiries professionally while delivering a positive customer experience.
  • Document interactions, updates, and outcomes accurately within internal systems.
  • Maintain detailed records and assist with tracking outreach activities.
  • Review healthcare-related information to support member engagement and compliance efforts.
  • Utilize Microsoft Office applications and internal databases to manage documentation and reporting.
  • Navigate electronic healthcare systems and learn new software platforms as needed.
  • Collaborate with internal teams to ensure timely follow-up and resolution of member or provider concerns.
  • Maintain confidentiality and handle sensitive information in accordance with company policies.

Qualifications:

  • Previous customer service, call center, healthcare, or administrative experience preferred.
  • Strong verbal and written communication skills.
  • Excellent data entry and documentation abilities.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Detail-oriented with strong organizational skills.
  • Professional phone etiquette and customer-focused mindset.

Additional Details:

  • Full-time contract opportunity
  • Monday-Friday schedule
  • Opportunity to start quickly

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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