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How much do healthcare customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Healthcare Customer Service Representative?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What Are Healthcare Customer Service Jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare processes, and a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and sometimes HIPAA certification are typically required. Empathy, patience, and problem-solving abilities help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring patient satisfaction, accuracy in information handling, and maintaining compliance in a sensitive, fast-paced environment.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare customer service representatives often encounter challenges such as handling sensitive patient information, addressing urgent concerns, and managing high call volumes. To manage these effectively, representatives must be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills to ensure clear and accurate information exchange. Most employers provide ongoing training, support from supervisors, and access to knowledge bases, which help representatives stay informed and confident in resolving issues promptly while maintaining patient confidentiality.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Healthcare Customer Service Rep

Healthcare Customer Service Rep

Healthcare Support Staffing

Waltham, MA • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Responsibilities:  

Primary job function is answering inbound calls 

o Provider inquiries regarding eligibility, benefits and claims for their Ambetter insurance 

Various off phone projects

o Checking provider voicemails

o Responding to email inquiries and secured portal messages

o Investigating claim issues and following up with billing offices

o Requesting EOBs


Hours for this Position:

Monday-Friday 8:30am- 5:00pm

Start Date: 11/10 with 3 weeks of Call Center training


Advantages of this Opportunity: 

Competitive salary, negotiable based on relevant experience ($15-$16/hr.)

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

High School Diploma

Healthcare experience required 

Experience with providers, medical billing, or claims 

2+ years of customer service experience

Reliable transportation (must have their own car) 

Go-getter mentality (flexibility, ability to think outside the box)

PREFER candidates with commercial insurance experience 

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Sheena Lagaylay @ 407-965-2843 and click the Green I'm Interested Button to email your resume. 

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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