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Sleeptopia

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Healthcare Customer Service Representative

Lees Summit, MO · On-site

$17 - $18/hr

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In ... Better Health. Better Life. We provide expert guidance to ensure every night's rest fuels your ...

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Healthcare Customer Service information

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How much do healthcare customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Healthcare Customer Service Representative?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What Are Healthcare Customer Service Jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What is customer service in a healthcare profession?

Customer service in a healthcare profession involves assisting patients, families, and providers by addressing inquiries, scheduling appointments, and providing information about services. It requires strong communication skills, empathy, and knowledge of healthcare policies and systems to ensure a positive patient experience.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare processes, and a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and sometimes HIPAA certification are typically required. Empathy, patience, and problem-solving abilities help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring patient satisfaction, accuracy in information handling, and maintaining compliance in a sensitive, fast-paced environment.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare customer service representatives often encounter challenges such as handling sensitive patient information, addressing urgent concerns, and managing high call volumes. To manage these effectively, representatives must be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills to ensure clear and accurate information exchange. Most employers provide ongoing training, support from supervisors, and access to knowledge bases, which help representatives stay informed and confident in resolving issues promptly while maintaining patient confidentiality.

How can I make 2000 a week working from home?

Healthcare customer service roles can pay around $15 to $25 per hour, so earning $2000 weekly typically requires working approximately 80 hours, which is often beyond standard full-time hours. To increase earnings, some agents take on multiple shifts, specialize in high-demand areas, or pursue certifications to qualify for higher-paying positions, but consistent $2000 weekly income may be challenging without additional roles or overtime.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Teleperformance USA

Dallas, TX • Remote

$16.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

 With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Ability to work remotely in a virtual team environment
  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

Work from Home Requirements:

  • Internet Connection Requirements:
    • Minimum subscribed download rate equal or exceeds 12.0 Mbps
    • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
    • ISP must have no packet loss and ping under 50ms
    • Proof of internet speed required
  • Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

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