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How much do healthcare customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What are healthcare customer service jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology, often supported by training or certification in customer service or healthcare basics. Prior experience in customer service can be beneficial, and some employers may require knowledge of specific healthcare software or systems.
More about Healthcare Customer Service jobs

What cities are hiring for Healthcare Customer Service jobs?

Cities with the most Healthcare Customer Service job openings:

What are the most commonly searched types of Healthcare Customer Service jobs?

The most popular types of Healthcare Customer Service jobs are:

What states have the most Healthcare Customer Service jobs?

States with the most job openings for Healthcare Customer Service jobs include:

What job categories do people searching Healthcare Customer Service jobs look for?

The top searched job categories for Healthcare Customer Service jobs are:

Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Healthcare Customer Service Representative

TalentBridge

Quincy, MA • On-site

$18.50/hr

Other

Posted 3 days ago

New

Job description

Healthcare Customer Service Representative

Pay Rate: $18.00/hour Bilingual Pay Rate: $18.50/hour Industry: Healthcare / Member Services Fully onsite

Position Overview

We are seeking Healthcare Customer Service Representatives to support consumers with questions related to healthcare programs, billing, and available services. This position works in a high-volume contact center environment and is responsible for answering inbound calls, providing accurate information, documenting customer interactions, and helping callers navigate their questions and service needs.

The ideal candidate will have previous experience in customer service, call centers, healthcare, insurance, member services, or administrative support and be comfortable working in a fast-paced, performance-driven environment.

Key Responsibilities
  • Handle incoming calls from consumers, prospective enrollees, the general public, and individuals assisting members.
  • Answer questions and provide accurate information regarding healthcare programs, billing, and available services.
  • Assist callers while following established policies, procedures, and call-handling guidelines.
  • Accurately document customer inquiries, interactions, and outcomes within applicable systems.
  • Perform accurate and timely data entry while assisting customers.
  • Assist callers with requests for informational materials through mail, email, or electronic download.
  • Transfer or refer consumers to the appropriate department or resource based on their needs.
  • Escalate complex questions or customer concerns to designated staff for additional assistance.
  • Coordinate translation services for non-English-speaking callers according to established procedures.
  • Maintain confidentiality and follow all privacy and information-security requirements.
  • Meet established Quality Assurance (QA), productivity, attendance, and performance expectations.
  • Communicate customer concerns or potential issues to supervisors as appropriate.
  • Attend required meetings, training sessions, and ongoing program education.
  • Maintain current knowledge of applicable procedures and systems.
  • Perform additional duties as assigned by management.
Qualifications
  • High school diploma or equivalent required.
  • Approximately 1 year of customer service or related experience preferred.
  • Previous healthcare, insurance, member services, or contact center experience is a plus.
  • Excellent verbal and written communication skills.
  • Strong customer service and active-listening abilities.
  • Strong organizational skills and attention to detail.
  • Comfortable working in a high-volume, fast-paced contact center environment.
  • Ability to accurately enter and document information while assisting callers.
  • Ability to navigate multiple computer systems and applications.
  • Ability to work independently as well as collaboratively within a team.
  • Ability to interact professionally and courteously with a diverse population.
  • Ability to maintain confidentiality and protect sensitive information.
  • Ability to learn and consistently follow established policies and procedures.
  • Proficiency with Microsoft Office and general computer applications.
Preferred Experience
  • Healthcare Customer Service
  • Call Center / Contact Center
  • Member Services
  • Health Insurance Customer Service
  • Patient or Member Support
  • High-Volume Inbound Calls
  • Data Entry & Documentation
  • Administrative Support
Bilingual Opportunities

Bilingual candidates are encouraged to apply. Candidates supporting bilingual customer interactions must be able to communicate effectively in both languages and may be required to complete a language proficiency assessment.

Bilingual Pay Rate: $18.50/hour #INDEAST

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