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How much do seasonal healthcare customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for seasonal healthcare customer service in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is a seasonal healthcare customer service representative?

A Seasonal Healthcare Customer Service Representative is a temporary employee who assists customers with questions about healthcare plans, insurance benefits, enrollment, billing, and claims during peak periods, such as open enrollment or flu season. These representatives typically work for healthcare providers, insurance companies, or call centers. Their main duties include answering phone calls, resolving issues, providing information, and ensuring a positive customer experience. The seasonal nature of the job means employment lasts only for a specific period when demand for support is highest.

What are the key skills and qualifications needed to thrive as a seasonal healthcare customer service representative?

To thrive as a Seasonal Healthcare Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of healthcare processes, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes knowledge of HIPAA regulations is typically required. Patience, empathy, and problem-solving abilities are soft skills that help you address customer concerns compassionately and efficiently. These skills ensure accurate information delivery, positive customer experiences, and compliance with healthcare standards during high-demand periods.

What are some common challenges faced by seasonal healthcare customer service representatives during peak periods?

Seasonal Healthcare Customer Service representatives often experience high call volumes and tight deadlines during open enrollment or flu season, which can be challenging to manage. Adapting quickly to frequent updates in healthcare policies and system changes is essential, as is maintaining empathy and professionalism with customers who may be stressed or confused about their coverage. Collaborating with team members and supervisors is crucial to ensure accurate information is provided and to resolve complex issues efficiently. Effective time management and strong communication skills help representatives succeed in this fast-paced, dynamic environment.

What is the difference between Seasonal Healthcare Customer Service vs Healthcare Customer Service?

AspectSeasonal Healthcare Customer ServiceHealthcare Customer Service
CertificationsBasic healthcare or customer service certifications often preferredSame certifications, often more comprehensive
Work EnvironmentTemporary, seasonal settings like flu season or vaccination drivesYear-round healthcare facilities such as hospitals or clinics
Employer & Industry UsageHospitals, clinics, health insurance companies during peak seasonsHealthcare providers, insurance companies, hospitals

Seasonal Healthcare Customer Service roles focus on temporary, peak periods in healthcare, requiring similar certifications but often with a shorter duration. Healthcare Customer Service positions are ongoing, supporting daily operations in healthcare facilities. Both roles involve assisting patients and handling inquiries, but seasonal roles are tied to specific times of increased demand.

More about Seasonal Healthcare Customer Service jobs

What cities are hiring for Seasonal Healthcare Customer Service jobs?

Cities with the most Seasonal Healthcare Customer Service job openings:

What are the most commonly searched types of Healthcare Customer Service jobs?

The most popular types of Healthcare Customer Service jobs are:

What states have the most Seasonal Healthcare Customer Service jobs?

States with the most job openings for Seasonal Healthcare Customer Service jobs include:

What job categories do people searching Seasonal Healthcare Customer Service jobs look for?

The top searched job categories for Seasonal Healthcare Customer Service jobs are:

Seasonal Healthcare Customer Service jobs near you
Infographic showing various Seasonal Healthcare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,987 per year, or $15.9 per hour.

Healthcare Customer Service Representatives

PeopleShare Inc

Pittsburgh, PA • On-site

$17.45 - $19/hr

Other

Posted 21 days ago

Job description

Now Hiring Healthcare Customer Service Representatives in Robinson Township, PA (15275).
Healthcare Customer Service Representative Job Details:
Schedule: Multiple shifts available between 8AM-8PM Monday-Friday
Pay Rate: $17.45-$19/hour
Healthcare Customer Service Representative Job Description:

  • Handle inbound and outbound calls with patients, doctors, and pharmacies to support care access and reimbursement.
  • Live document updates to patient files.
  • Escalate issues when needed and coordinate with internal teams to resolve problems.
Healthcare Customer Service Representative Job Requirements:
  • High School Diploma or equivalent
  • 1+ years for inbound/outbound call experience
  • Previous experience in Health Care, Social Work, or Nursing preferred

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND19
PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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