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Weekend Healthcare Customer Service Jobs (NOW HIRING)

RN Express

Healthcare Customer Services Rep

Valhalla, NY · On-site

$16.75 - $22.75/hr

With that being said we need to make sure 100% that they are comfortable working in this type of environment. • Will consider candidates w/ Healthcare expr & have provided 'customer service' to ...

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Weekend Healthcare Customer Service information

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How much do weekend healthcare customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for weekend healthcare customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Weekend Healthcare Customer Service representatives, and how can they be addressed?

Weekend Healthcare Customer Service representatives often encounter unique challenges such as handling high call volumes with limited on-site resources and managing urgent patient concerns when some services or departments may be closed. Effective problem-solving, strong communication skills, and familiarity with escalation protocols are critical for success in this role. Team members typically collaborate closely with on-call clinicians and remote support staff to ensure patient needs are met promptly and accurately, even outside normal business hours.

What is a Weekend Healthcare Customer Service representative?

A Weekend Healthcare Customer Service representative is a professional who provides support and assistance to patients and healthcare clients during weekends. Their responsibilities typically include answering inquiries, scheduling appointments, handling patient concerns, and providing information about medical services or insurance. They often work for hospitals, clinics, or health insurance companies to ensure that patients receive timely support outside regular business hours. Strong communication and problem-solving skills are important in this role. Weekend hours may involve working evenings or overnight shifts as well.

What are the key skills and qualifications needed to thrive as a Weekend Healthcare Customer Service Representative, and why are they important?

To excel as a Weekend Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer support best practices, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and electronic health record (EHR) platforms is commonly required. Outstanding communication, active listening, and problem-solving skills help you deliver compassionate support, especially during high-stress or urgent situations. These capabilities ensure patients and families receive accurate, timely information and support, maintaining trust and satisfaction in healthcare services during critical off-hours.

What is the difference between Weekend Healthcare Customer Service vs Weekend Healthcare Medical Receptionist?

AspectWeekend Healthcare Customer ServiceWeekend Healthcare Medical Receptionist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; medical office certification preferred
Work EnvironmentCall centers, patient support lines, front deskMedical offices, clinics, hospitals
Employer & IndustryHealthcare providers, insurance companiesHospitals, clinics, private practices
Job FocusPatient inquiries, appointment scheduling, billing supportPatient check-in, data entry, appointment coordination

While both roles involve patient interaction and healthcare settings, Weekend Healthcare Customer Service primarily handles inquiries and support via phone or online, focusing on customer satisfaction. In contrast, Weekend Healthcare Medical Receptionists perform administrative tasks at the front desk, including patient check-in and scheduling, often requiring medical office experience or certification.

What cities are hiring for Weekend Healthcare Customer Service jobs? Cities with the most Weekend Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Weekend Healthcare Customer Service jobs? States with the most job openings for Weekend Healthcare Customer Service jobs include:
Weekend Healthcare Customer Service jobs near you

Healthcare Customer Service Representative

ssollc

Augusta, ME • Hybrid

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Healthcare Customer Service Representative – Pharmacy Benefits

Location: Augusta, ME 

This position allows for 3 days of telework per week with management approval.

Pay Range: $18.00 per hour

Position Overview:

The Healthcare Customer Service Representative – Pharmacy Benefits supports MaineCare members, pharmacies, and healthcare providers by providing customer service, education, and technical assistance related to prescription coverage, Medicare Part D, and MaineCare pharmacy benefits. This role requires strong communication skills, attention to detail, and the ability to apply policies and procedures accurately.

Key Responsibilities:

Customer & Member Support

  • Respond to inbound calls from MaineCare members, pharmacists, technicians, and other stakeholders.
  • Educate members on Medicare Part D plans, Medicare Savings Programs, and MaineCare pharmacy benefits.
  • Assist members with enrollment, coverage questions, and benefit explanations.
  • Resolve issues related to copays, deductibles, premiums, medication access, and prescription fills.
  • Support members who are out of medication or unable to fill prescriptions.

Claims & Coverage Support

  • Review insurance coverage for pharmacies, providers, hospitals, and members.
  • Support claims processing activities including evaluation, pricing, and service requests.
  • Apply rules, regulations, policies, and documentation requirements to individual cases.

Administrative & Technical Support

  • Create, edit, and manage correspondence, reports, and informational materials.
  • Develop and maintain computerized forms, graphics, charts, tables, and web content.
  • Examine documents, identify errors or irregularities, and take corrective action as authorized.
  • Perform routine administrative duties including scheduling, coordinating meetings, and responding to inquiries.
  • Track and monitor contracts, licenses, fees, and reports; reconcile funds as required.

Training & Leadership (as assigned)

  • Coordinate and present training, workshops, and orientation sessions.
  • Develop standard work procedures within established guidelines.
  • Provide work direction and support to team members as needed.
  • Confer with supervisors on performance matters when applicable.

Compliance

  • Comply with all State policies, information security standards, and confidentiality requirements.
Minimum Qualifications:
  • Training, education, or experience in office or administrative support demonstrating:
    • Proficiency with modern office practices and software
    • Ability to make independent decisions within established procedures
  • Knowledge or ability to learn:
    • Medicare, MaineCare, or healthcare program operations
    • Graphics, publications, and electronic content management
    • Information distribution via the internet and web pages
  • Demonstrated ability to:
    • Prepare business correspondence and standard reports
    • Interpret and apply laws, rules, policies, and procedures
    • Detect errors, analyze information, and resolve problems
    • Present information clearly to individuals and groups
    • Exercise sound judgment and attention to detail
  • Strong customer service, communication, and organizational skills
Benefits (Through SSO)

SSO offers a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) with discretionary employer match
  • Paid time off and paid holidays
  • Flexible spending accounts (FSA)
  • Additional employee perks

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