Per Diem Healthcare Customer Service Jobs (NOW HIRING)

Position Details
Position Information
Recruitment/Posting Title
Per Diem Healthcare Provider (Multiple Vacancies)
Job Category
Staff & Executive - Healthcare
Department
UBHC - Cop2Cop
Overview
Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education.
UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers.
In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary
Rutgers, the State University of New Jersey, is seeking a Per Diem Healthcare Provider for the First Responder Peer Services programs within Rutgers University Behavioral Health Care.
The primary purpose of the Per Diem Healthcare Provider position is to provide assessments for first responders throughout the State of New Jersey that meet quality and quantity standards within the First Responder Peer Services programs. Performs functions in support of the First Responder Peer Services programs mission as well as the programs project goals providing streamlined, prompt, and "consumer friendly" access to University Behavioral Health Care services.
Among the key duties of the position are the following:

• As part of the First Responder Peer Services team, actively participates in ensuring the telephone calls/service requests are handled in an effective and "consumer friendly" manner.
• Maintains comprehensive and up-to-date knowledge of eligibility and admission criteria for units and programs served by the First Responder Peer Services programs, as observed by supervisor.
• Performs clinical assessment and makes appropriate disposition, often by scheduling an appointment at an UBHC unit, as indicated by feedback from receiving unit or other provider.
• Acquires familiarity with other UBHC units, outside providers, and other pertinent organizations and resources, in order to facilitate telephone activities, develop work relationships, and provide information and guidance to callers.
• Assists in supervision of daily operations of the First Responder Peer Services programs when needed.
• Conforms to unit policies relating to functional needs of the program.

FLSA
Nonexempt
Grade
99H
Salary Details
$23 per hour
Minimum Salary
23.00
Mid Range Salary
24.00
Maximum Salary
25.00
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Per Diem
Working Hours
19
Standard Hours
40.00
Daily Work Shift
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a fully remote work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description
Health Care Prof Per Diem
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience

• Bachelor's Degree plus one (1) year's work experience in the human services field.
• Must have at least three (3) years of experience as a firefighter, Corrections Officer, EMS professional or be a retired law enforcement officer.
• Equivalent education, experience and/or training may be substituted for the degree requirement.

Certifications/Licenses

• Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
• Valid driver's license required.

Required Knowledge, Skills, and Abilities
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
PHYSICAL DEMANDS:

• Standing, sitting, walking, talking or hearing.
• No special vision requirements.

WORK ENVIRONMENT:

• Office environment.
• Moderate noise.
• Varied work settings include office, community agencies, and police departments.
• Subject to varying and unpredictable situations.
• Handles emergency or crisis situations.
• May be exposed to varying or extreme temperatures.

Special Conditions
Posting Details
Posting Number
25ST2083
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Piscataway (RBHS)
City
Piscataway
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement