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How much do bilingual healthcare customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for bilingual healthcare customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual healthcare customer service representative?

A Bilingual Healthcare Customer Service Representative is a professional who assists patients, providers, and insurance members in more than one language. They handle inquiries about healthcare plans, benefits, billing, and services, often serving as a bridge between customers and healthcare organizations. These representatives are skilled in both customer service and medical terminology, ensuring accurate communication and support for diverse populations. Their role is vital in improving patient experiences and reducing misunderstandings due to language barriers.

What are the key skills and qualifications needed to thrive as a bilingual healthcare customer service representative?

To thrive as a Bilingual Healthcare Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and a solid understanding of healthcare terminology and processes. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional interpersonal skills, patience, and cultural sensitivity set top performers apart in this role. These skills are vital for effectively assisting diverse patients, resolving issues efficiently, and ensuring positive healthcare experiences.

What are some common challenges faced by bilingual healthcare customer service representatives, and how can they be managed effectively?

Bilingual Healthcare Customer Service Representatives often encounter challenges such as handling complex medical terminology in multiple languages and addressing sensitive patient concerns. Effective management of these challenges involves ongoing training in both language proficiency and healthcare regulations (like HIPAA), as well as leveraging translation resources and support from team leads. Representatives are encouraged to communicate clearly, verify understanding with patients, and collaborate closely with healthcare providers to ensure accurate information exchange. This collaborative and supportive work environment helps build confidence and enhances service quality.

What is the difference between Bilingual Healthcare Customer Service Representative vs Bilingual Medical Assistant?

AspectBilingual Healthcare Customer Service Representative

The Bilingual Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions via phone or online, focusing on communication and customer support. In contrast, the Bilingual Medical Assistant performs clinical tasks such as taking vital signs, preparing patients for exams, and assisting healthcare providers. While both roles require bilingual skills and healthcare knowledge, the representative focuses on administrative support, whereas the medical assistant is involved in direct patient care.

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Bilingual Healthcare Customer Service Representative jobs near you
Infographic showing various Bilingual Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Healthcare Customer Service Representative - Remote Florida

Gainwell Technologies

Tallahassee, FL • Remote

$37K - $41K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Bilingual Healthcare Customer Service Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission
  • Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
  • Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
  • Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
  • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
What we're looking for
  • Bilingual proficiency in English and Spanish is required
  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications 
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
  • Call Center Hours of Operation: 7:00 AM - 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
  • This is a remote position for candidates living in the state of Florida
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Full-time (40 hours a week)
  • Most benefits start on first day of employment
  • Remote (work from home)
  • In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
  • To Test your internet download and upload speed:
  • Go to Google 
  • Search for Internet Speed Test or click here.  

"This posting is intended for pipelining. We will accept applications on an ongoing basis."

#LI-REMOTE

#LI-PP1

The pay range for this position is $37,440 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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