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How much do bilingual healthcare customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for bilingual healthcare customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual healthcare customer service representative?

To thrive as a Bilingual Healthcare Customer Service Representative, you need fluency in at least two languages, strong communication abilities, and a solid understanding of healthcare terminology and processes. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Exceptional interpersonal skills, patience, and cultural sensitivity set top performers apart in this role. These skills are vital for effectively assisting diverse patients, resolving issues efficiently, and ensuring positive healthcare experiences.

What is the difference between Bilingual Healthcare Customer Service Representative vs Bilingual Medical Assistant?

AspectBilingual Healthcare Customer Service Representative

The Bilingual Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions via phone or online, focusing on communication and customer support. In contrast, the Bilingual Medical Assistant performs clinical tasks such as taking vital signs, preparing patients for exams, and assisting healthcare providers. While both roles require bilingual skills and healthcare knowledge, the representative focuses on administrative support, whereas the medical assistant is involved in direct patient care.

What are some common challenges faced by bilingual healthcare customer service representatives, and how can they be managed effectively?

Bilingual Healthcare Customer Service Representatives often encounter challenges such as handling complex medical terminology in multiple languages and addressing sensitive patient concerns. Effective management of these challenges involves ongoing training in both language proficiency and healthcare regulations (like HIPAA), as well as leveraging translation resources and support from team leads. Representatives are encouraged to communicate clearly, verify understanding with patients, and collaborate closely with healthcare providers to ensure accurate information exchange. This collaborative and supportive work environment helps build confidence and enhances service quality.

What is a bilingual healthcare customer service representative?

A Bilingual Healthcare Customer Service Representative is a professional who assists patients, providers, and insurance members in more than one language. They handle inquiries about healthcare plans, benefits, billing, and services, often serving as a bridge between customers and healthcare organizations. These representatives are skilled in both customer service and medical terminology, ensuring accurate communication and support for diverse populations. Their role is vital in improving patient experiences and reducing misunderstandings due to language barriers.
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Bilingual Healthcare Customer Service Representative jobs near you
Infographic showing various Bilingual Healthcare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Health Care Customer Service Representative

State Collection Service Inc

Miami, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Bilingual Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.
**Veterans and Military Spouses Encouraged to Apply**
Duties include but are not limited to:
  • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
  • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate
  • Follows client-specific protocols and policies when carrying out duties
  • Investigates and responds to client enquiries as needed
  • Enters and monitors payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:
  • 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills. The ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
  • Bilingual candidates will provide additional support for bilingual calls

Internet Requirements: The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:
Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.
Available Shifts & Differentials: In addition to the base wage and differenatial pay you will have the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
Monday - Friday 10:00am - 7:00pm CST along with one Saturday every 4 weeks 11:00am - 3:00pm CST.
  • Bilingual: $18.00/hr + $1.00/hr shift differential = $19.00/hr
  • Non Bilingual: $16.00/hr + $1.00/hr shift differential = $17.00/hr

Monday - Thursday from 1:00pm - 10:00pm CST, Fridays from 10:00am - 7:00pm CST, along with every other Saturday from 11:00am - 3:00pm CST.
  • Bilingual: $18.00/hr + $2.00/hr shift differential = $20.00/hr
  • Non Bilingual: $16.00/hr + $2.00/hr shift differential = $18.00/hr

We Offer a Comprehensive Benefits Package:
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post offer processing.
Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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