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Healthcare Csr Jobs (NOW HIRING)

Sleeptopia

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Healthcare Customer Service Representative

Lees Summit, MO · On-site

$17 - $18/hr

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In ... Better Health. Better Life. We provide expert guidance to ensure every night's rest fuels your ...

Interim HealthCare

Home Care CSR

Oklahoma City, OK · On-site

$25K/mo

At Interim HealthCare of Oklahoma City, we've been locally owned and part of this community since ... Stay Pay - a $100 bonus for each year of service * Employee recognition program with monthly ...

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Healthcare Csr information

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How much do healthcare csr jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for healthcare csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Healthcare CSR?

A Healthcare Customer Service Representative (CSR) is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about medical services, billing, and policies. They typically work in hospitals, clinics, insurance companies, or call centers, handling phone calls, emails, or live chats. Healthcare CSRs play a vital role in ensuring patients receive accurate information and support throughout their healthcare experience. They also help with scheduling appointments, verifying insurance coverage, and processing claims.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare terminology, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, health insurance systems, and electronic health records (EHR) platforms is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling sensitive inquiries and resolving issues efficiently. These competencies ensure that patients receive accurate information and support, contributing to a positive healthcare experience and organizational reputation.

What are some common challenges Healthcare CSRs face when communicating with patients and how can they address them?

Healthcare Customer Service Representatives often encounter situations where patients are anxious, confused about insurance coverage, or frustrated with wait times. To address these challenges, CSRs must practice active listening, show empathy, and remain calm under pressure. It’s also important to clearly explain processes and provide accurate information, sometimes by coordinating with medical staff or billing departments. Developing strong communication skills and staying up to date on healthcare policies can help CSRs manage difficult interactions more effectively.

What is the difference between Healthcare Csr vs Medical Receptionist?

AspectHealthcare CsrMedical Receptionist
Required CredentialsHigh school diploma, customer service skills, possibly certification in healthcare customer serviceHigh school diploma, customer service skills, familiarity with medical office procedures
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, hospitals, insurance companiesMedical practices, outpatient clinics, healthcare offices
Common Search & ComparisonHealthcare Csr vs Medical Receptionist

Both Healthcare Csr and Medical Receptionist roles involve customer service and administrative tasks in healthcare settings. However, Healthcare Csr often has a broader focus on patient communication, billing, and insurance inquiries, while Medical Receptionists primarily handle appointment scheduling and front desk duties. Understanding these differences can help job seekers find the right position that matches their skills and career goals.

More about Healthcare Csr jobs
What cities are hiring for Healthcare Csr jobs? Cities with the most Healthcare Csr job openings:
What states have the most Healthcare Csr jobs? States with the most job openings for Healthcare Csr jobs include:
What job categories do people searching Healthcare Csr jobs look for? The top searched job categories for Healthcare Csr jobs are:
Healthcare Csr jobs near you
Health Care Customer Service Representative

Health Care Customer Service Representative

State Collection Service

Atlanta, GA • Remote

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.


**Veterans and Military Spouses Encouraged to Apply**


Duties include but are not limited to:

  • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
  • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate
  • Follows client-specific protocols and policies when carrying out duties
  • Investigates and responds to client enquiries as needed
  • Enters and monitors payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

  • 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills. The ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
  • Bilingual candidates will provide additional support for bilingual calls

Internet Requirements: The minimum internet speed requirements for remote work are as follows:

  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.


Wage:

  • Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
  • Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

We Offer a Comprehensive Benefits Package:

  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of all post offer processing.


Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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