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Healthcare Csr Jobs (NOW HIRING)

CapLeo Global

Customer Service Rep

Harahan, LA

$14.25 - $19.25/hr

Customer Service Representative As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and ...

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How much do healthcare csr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for healthcare csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Healthcare CSR?

A Healthcare Customer Service Representative (CSR) is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about medical services, billing, and policies. They typically work in hospitals, clinics, insurance companies, or call centers, handling phone calls, emails, or live chats. Healthcare CSRs play a vital role in ensuring patients receive accurate information and support throughout their healthcare experience. They also help with scheduling appointments, verifying insurance coverage, and processing claims.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare terminology, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, health insurance systems, and electronic health records (EHR) platforms is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling sensitive inquiries and resolving issues efficiently. These competencies ensure that patients receive accurate information and support, contributing to a positive healthcare experience and organizational reputation.

What are some common challenges Healthcare CSRs face when communicating with patients and how can they address them?

Healthcare Customer Service Representatives often encounter situations where patients are anxious, confused about insurance coverage, or frustrated with wait times. To address these challenges, CSRs must practice active listening, show empathy, and remain calm under pressure. It’s also important to clearly explain processes and provide accurate information, sometimes by coordinating with medical staff or billing departments. Developing strong communication skills and staying up to date on healthcare policies can help CSRs manage difficult interactions more effectively.

What is the difference between Healthcare Csr vs Medical Receptionist?

AspectHealthcare CsrMedical Receptionist
Required CredentialsHigh school diploma, customer service skills, possibly certification in healthcare customer serviceHigh school diploma, customer service skills, familiarity with medical office procedures
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, hospitals, insurance companiesMedical practices, outpatient clinics, healthcare offices
Common Search & ComparisonHealthcare Csr vs Medical Receptionist

Both Healthcare Csr and Medical Receptionist roles involve customer service and administrative tasks in healthcare settings. However, Healthcare Csr often has a broader focus on patient communication, billing, and insurance inquiries, while Medical Receptionists primarily handle appointment scheduling and front desk duties. Understanding these differences can help job seekers find the right position that matches their skills and career goals.

More about Healthcare Csr jobs
What cities are hiring for Healthcare Csr jobs? Cities with the most Healthcare Csr job openings:
What states have the most Healthcare Csr jobs? States with the most job openings for Healthcare Csr jobs include:
What job categories do people searching Healthcare Csr jobs look for? The top searched job categories for Healthcare Csr jobs are:
Healthcare Csr jobs near you
Infographic showing various Healthcare Csr job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Managed Staffing

TN • Remote

$19 - $20/hr

Contractor

Posted 16 days ago

Job description

Job Overview
We are seeking a dedicated Healthcare Customer Service Representative to join our team. This role is essential in providing exceptional support to patients and healthcare providers, ensuring a smooth and efficient communication process. The ideal candidate will possess strong customer service skills, a solid understanding of medical terminology, and the ability to handle inquiries with professionalism and care.

Duties

  • Respond to patient inquiries via phone and email, providing accurate information regarding healthcare services and procedures.
  • Utilize computer systems for data entry and record management, ensuring all patient information is up-to-date and accurate.
  • Demonstrate excellent phone etiquette while managing multiple calls in a fast-paced environment.
  • Assist patients in navigating their healthcare options, including scheduling appointments and understanding insurance benefits.
  • Collaborate with medical staff to resolve issues and ensure patient satisfaction.
  • Maintain confidentiality of patient information in accordance with HIPAA regulations.
  • Analyze patient feedback to identify areas for improvement in service delivery.

Qualifications

  • Previous experience in a customer service role, preferably within a healthcare setting.
  • Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
  • Proficiency in medical terminology is highly desirable; bilingual or multilingual candidates are encouraged to apply.
  • Excellent computer skills with experience in data entry and familiarity with healthcare software systems.
  • Ability to work effectively under pressure while maintaining attention to detail.
  • Experience in a medical office environment is a plus, along with strong analytical skills to assess patient needs effectively. Join our team as a Healthcare Customer Service Representative and contribute to enhancing the patient experience through your commitment to service excellence!