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How much do united healthcare customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for united healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service representative do?

A United Healthcare Customer Service representative assists members, providers, and employers with questions about health insurance plans, coverage details, billing, and claims. They help resolve issues, explain benefits, and guide customers through processes such as enrolling in new plans or understanding statements. Representatives are trained to provide accurate information, maintain confidentiality, and ensure a positive experience for all callers. Their goal is to address customer needs efficiently and ensure satisfaction with United Healthcare services.

What are the key skills and qualifications needed to thrive as a United Healthcare Customer Service representative?

To thrive as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service or healthcare experience. Familiarity with CRM software, call center systems, and health insurance platforms is typically required. Patience, active listening, and empathy help you connect with diverse customers and handle complex inquiries effectively. These skills and qualities are crucial for delivering accurate information, resolving issues promptly, and ensuring a positive customer experience in a regulated healthcare environment.

What are some common challenges faced by United Healthcare Customer Service representatives, and how are they supported in overcoming them?

United Healthcare Customer Service representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and addressing sensitive member concerns. To support representatives, the company provides comprehensive training, access to up-to-date resources, and guidance from experienced supervisors. Additionally, teams frequently collaborate to share solutions and best practices, ensuring that representatives can effectively assist members and manage stressful situations.

What is the difference between United Healthcare Customer Service vs United Healthcare Claims Processor?

AspectUnited Healthcare Customer ServiceUnited Healthcare Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare or customer service certificationsHigh school diploma; certifications in medical coding or claims processing preferred
Work EnvironmentCall centers, office settings, remote optionsOffice-based, data entry, claims review
Employer & Industry UsageHealthcare insurance companies, customer support teamsHealthcare insurance companies, claims processing departments
Common Search & Comparison IntentUnderstanding customer support roles in healthcare insuranceDifferences in claims processing roles within healthcare insurance

United Healthcare Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to insurance plans. In contrast, United Healthcare Claims Processors focus on reviewing, processing, and validating insurance claims. Both roles require knowledge of healthcare policies and customer service skills, but they differ in daily tasks and responsibilities within the healthcare insurance industry.

Does United Healthcare Customer Service allow remote work?

United Healthcare Customer Service roles often offer remote work options, especially for customer support positions, depending on the company's policies and the specific job requirements. Remote work may require familiarity with customer service software, good communication skills, and a suitable home office setup.

How to become a United Healthcare Customer Service representative?

To become a United Healthcare Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. The hiring process often involves submitting an application, completing an interview, and passing background checks; some roles may require familiarity with healthcare terminology or specific software tools.
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What states have the most United Healthcare Customer Service jobs?

States with the most job openings for United Healthcare Customer Service jobs include:

What job categories do people searching United Healthcare Customer Service jobs look for?

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United Healthcare Customer Service jobs near you
Infographic showing various United Healthcare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Healthcare Customer Service Rep

Deerfield Beach, FL • On-site

Get Me Healthcare
Insurance Services • 51 - 200 employees
Learn more about Get Me Healthcareexternal

$18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

At Get Me Healthcare, we're not just answering calls-we're helping people navigate one of the most important decisions in their lives: their healthcare coverage. We are currently hiring a Healthcare Customer Service Rep in Deerfield Beach, FL. This is a full-time role with pay starting at $18 per hour, offering you the chance to grow your skills in a fast-paced, supportive environment where your work truly matters. This position also offers the opportunity to earn bonuses and performance-based pay.

This position follows a consistent weekday schedule:

  • Monday: 9:00 AM – 7:00 PM
  • Tuesday through Thursday: 9:30 AM – 7:00 PM
  • Friday: 9:30 AM – 6:00 PM

Benefits:

  • Health, dental, and vision insurance
  • Generous PTO
  • Daily catered meals
  • Full on-site gym with a personal trainer
  • Licensing paid for by us (if needed!)
  • Real-time access to leadership and career coaching
  • Company-sponsored trips to destinations like Las Vegas, the Bahamas, and more!

ABOUT THIS ROLE

As a Healthcare Customer Service Rep, you will spend your day connecting with clients by phone, guiding them through their healthcare options, and ensuring their needs are met. You will answer incoming calls, renew existing insurance policies, help match health plans to the right people, and call existing clients to welcome them to the company & answer any questions that they may have or that they forgot to ask during the sale. Along the way, you will also identify opportunities to upsell products that can add value to each client's coverage.


OUR COMPANY

The future of the health insurance industry is blossoming in the Arizona desert! The Scottsdale branch is our fastest-growing location, fueled by an ambitious team with big dreams and the drive to make them happen. Our high-energy, high-output office is creating the next wave of elite performers, and we're hiring passionate, growth-driven people ready to reach that next level. With state-of-the-art workspaces, a supportive management team that welcomes new ideas, and paths for growth and advancement, this is your opportunity to build a rewarding career and have fun while doing it! Come join the best-dressed, hardest-working team around!


WHAT WE'RE LOOKING FOR IN A HEALTHCARE CUSTOMER SERVICE REP

  • Ability to work with modern technology, tools, and systems
  • Ambitious self-starter who takes initiative
  • Team player who thrives in a fast-paced, collaborative environment
  • Coachable and eager to learn and grow with constructive feedback

Apply today with our initial 3-minute, mobile-friendly application and take the first step toward joining the team at Get Me Healthcare.

Apply