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United Healthcare Customer Service Jobs (NOW HIRING)

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

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How much do united healthcare customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for united healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What does a United Healthcare Customer Service representative do?

A United Healthcare Customer Service representative assists members, providers, and employers with questions about health insurance plans, coverage details, billing, and claims. They help resolve issues, explain benefits, and guide customers through processes such as enrolling in new plans or understanding statements. Representatives are trained to provide accurate information, maintain confidentiality, and ensure a positive experience for all callers. Their goal is to address customer needs efficiently and ensure satisfaction with United Healthcare services.

What are the key skills and qualifications needed to thrive as a United Healthcare Customer Service representative?

To thrive as a United Healthcare Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service or healthcare experience. Familiarity with CRM software, call center systems, and health insurance platforms is typically required. Patience, active listening, and empathy help you connect with diverse customers and handle complex inquiries effectively. These skills and qualities are crucial for delivering accurate information, resolving issues promptly, and ensuring a positive customer experience in a regulated healthcare environment.

What are some common challenges faced by United Healthcare Customer Service representatives, and how are they supported in overcoming them?

United Healthcare Customer Service representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and addressing sensitive member concerns. To support representatives, the company provides comprehensive training, access to up-to-date resources, and guidance from experienced supervisors. Additionally, teams frequently collaborate to share solutions and best practices, ensuring that representatives can effectively assist members and manage stressful situations.

What is the difference between United Healthcare Customer Service vs United Healthcare Claims Processor?

AspectUnited Healthcare Customer ServiceUnited Healthcare Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare or customer service certificationsHigh school diploma; certifications in medical coding or claims processing preferred
Work EnvironmentCall centers, office settings, remote optionsOffice-based, data entry, claims review
Employer & Industry UsageHealthcare insurance companies, customer support teamsHealthcare insurance companies, claims processing departments
Common Search & Comparison IntentUnderstanding customer support roles in healthcare insuranceDifferences in claims processing roles within healthcare insurance

United Healthcare Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to insurance plans. In contrast, United Healthcare Claims Processors focus on reviewing, processing, and validating insurance claims. Both roles require knowledge of healthcare policies and customer service skills, but they differ in daily tasks and responsibilities within the healthcare insurance industry.

Does United Healthcare Customer Service allow remote work?

United Healthcare Customer Service roles often offer remote work options, especially for customer support positions, depending on the company's policies and the specific job requirements. Remote work may require familiarity with customer service software, good communication skills, and a suitable home office setup.

How to become a United Healthcare Customer Service representative?

To become a United Healthcare Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. The hiring process often involves submitting an application, completing an interview, and passing background checks; some roles may require familiarity with healthcare terminology or specific software tools.
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What states have the most United Healthcare Customer Service jobs?

States with the most job openings for United Healthcare Customer Service jobs include:

What job categories do people searching United Healthcare Customer Service jobs look for?

The top searched job categories for United Healthcare Customer Service jobs are:

United Healthcare Customer Service jobs near you
Infographic showing various United Healthcare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Healthcare Customer Service Rep

Healthcare Support Staffing

Waltham, MA

$15 - $16/hr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Responsibilities:  

Primary job function is answering inbound calls 

o Provider inquiries regarding eligibility, benefits and claims for their Ambetter insurance 

Various off phone projects

o Checking provider voicemails

o Responding to email inquiries and secured portal messages

o Investigating claim issues and following up with billing offices

o Requesting EOBs


Hours for this Position:

Monday-Friday 8:30am- 5:00pm

Start Date: 11/10 with 3 weeks of Call Center training


Advantages of this Opportunity: 

Competitive salary, negotiable based on relevant experience ($15-$16/hr.)

Benefits offered, Medical, Dental, and Vision

Fun and positive work environment

Qualifications

High School Diploma

Healthcare experience required 

Experience with providers, medical billing, or claims 

2+ years of customer service experience

Reliable transportation (must have their own car) 

Go-getter mentality (flexibility, ability to think outside the box)

PREFER candidates with commercial insurance experience 

Additional Information

Interested in being considered? 

If you are interested in applying to this position, please contact Sheena Lagaylay @ 407-965-2843 and click the Green I'm Interested Button to email your resume. 

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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